I walked in with what I thought would be a nightmare situation, and before I could finish my story…read morethe young lady behind the counter knew what I needed, printed everything and just took care of business with a smile on her face. Phenomenal customer service. This is now the store I'll always use.

The folks at this location are always so nice and helpful! Even with a huge line during Christmas…read moretime, they are friendly and efficient. Nicely run store!

I am usually happy this this store. I use it mostly for returns of Amazon products. I have used it…read morefor notary twice. I main complaint is about the management. If you want people to keep coming here you need to have adequate open and closed on your answering service. How much time does it take to tell people you are closed due to the weather. I was there today, big lite up OPEN sign. I called first and only got the leave a message voice mail. You weren't open.

6/29/2026 I had a small package with the pre-paid return label I needed to drop at UPS desk. I…read morechecked their hours....closing at 7pm. I popped in quickly around 6pm and I still had a grocery run next door down and needed to arrive at a meeting by 630pm...yes, I know, cutting it close. Both sales representatives were young men and they stood quickly to their feet as soon as I touched the door. I was delighted at their level of commitment to service--and manners as I am a lady of a certain age (but you didn't hear that from me!) I said it has a prepaid label and thanked them. The one fella commented that he liked the message on my t-shirt which is a social commentary that I knew would draw controversial attention. But....there you go! Polite, courteous, professional and prompt. Great service!!

! I had 2 Amazon returns and had zero clue how to change from a location in Lebanon to this one on…read moreMedical Center. Tony was happy how to show me how on my phone. He was friendly, efficient, knowledgeable, and kind. I was in and out quickly with receipt in hand. This location is always a good one and every employee I have encountered in the past has been helpful but TONY went way beyond for me. Huge shout-out to him. On my next trip there, I hope to see him again! A+

Pay extra and just don't come here, so rude disrespectful…read more I will actually pay extra for good service. I will pay extra to have you package the item. I'll pay extra if you just aren't a fool or have dumb outdated practices. Ignorant store police's just to jack you on making $3 extra dollars? What on earth, use your brain and realize what kind of business your leaving on the table The "we've done it this way for 8 years" isn't an excuse it's a pitiful way to do business I don't know how a small business like this stays open with pitiful attitudes and service. I've been here before but on June 10th 1:45 PM 2025 It became the last time.

This store used to have good customer service with employees who were as kind as they were…read moreknowledgeable and efficient at their services, but in recent months it's nosedived. I feel like whenever I come in, mostly for print jobs and the occasional mailer, they are always struggling because there's never enough employees to help me, employees that are there are on their phones (trying to be sneaky but it's just rude), and don't look happy to be there. I'd say management should fix this, but I couldn't tell you the last time I saw someone who could be in charge there. If you can go somewhere else, that'd be your best bet.

Used to be great to drop off Amazon returns here but last two times they charge for label or an…read moreenvelope. Our box it was delivered in was too small for a label. My daughter has had the same issue. She's found somewhere else to go and we'll go there too

This UPS store is great. I've returned many Amazon items here with no issues. They don't require a…read morebag or box as long as that's what Amazon states for that specific item. You just have to pay attention when you are getting returns ready on Amazon itself. That's not a UPS issue that is a user issue.

Quick and easy experience! Dropped off a package and was in and out within 2 minutes. Friendly…read morestaff and a great atmosphere.

It's a one and done .... All mailing , packing , faxing , my favorite place to get r doneread more

Sent a few boxes recently but there was an abundance of rude behavior, rude language, and…read moreunwillingness to be helpful. The only thing the women working there needed to do was listen before speaking. I will travel twice the distance to never use them again. Please be cognizant of who you employ or how customers are treated. If your P&L is upside down, I can certainly tell you why.

Bradley, helped my 90-year-old mother and my family. His honestly and integrity is much needed in…read morethe field of Public Notary Services. I would highly recommend him and his services.

I needed a notary quickly and after work hours. Also, with Covid cases increasing in Tennessee, I…read moreneeded a safe option where my clients didn't have to go into a building if at all possible. I saw that Bradley Austin Notary Services had a 5 star rating and liked the review I read. I called Bradley and he was excellent in every way. From communicating clearly and discussing exact needs to giving us an outdoor option, his professionalism and service were outstanding. His prices were also very fair. If you need a notary, call him!