We had a big event and wanted to provide lunch for our attendees. We decided on Potbelly and made a large order online. After our numbers unexpectedly changed and we had a few new requests regarding dietary needs, I called Potbelly to edit the order. I spoke to Monique, a catering manager, who was exceptional! She answered all the questions I had, was able to edit my order more than once to fit our needs (with sufficient time in advance), all while doing so with a helpful and positive attitude. She really went above and beyond. Our lunch was a huge success! Thanks, Monique! read more

Absolute trash. Ordered the skinny meatball sandwich. The pic speaks for itself. I couldn't remember why i stopped coming there years ago. Now I remember. They're trash. Their Multi grain bread is good though. read more

Potbelly - Meatball sandwich (skinny) - Sandwiches Near Me - Chicago, Illinois

My order was delivered over an hour later than the estimated delivery time, and I never received a call, text, or email letting me know it would be delayed. When my order finally arrived, it was incomplete and incorrect. There was no silverware included, my sandwich was made incorrectly, and my chips were missing. This was a very disappointing experience. The assistant store manager was also rude on the phone when I was calling to ask about my order. The order was supposed to be delivered at 12:49. I didn't get my food until 1:40. I have been on hold for 12 minutes to talk to the store. I always have a bad experience. read more

Just got a bowl of soup this time around. It did the job. The place had plenty seating, although I did have to search for a clean table. read more

Potbelly - Zapp's Regular Chips - Sandwiches Near Me - Chicago, Illinois

Coming to this location is always a roll of the dice on level of service and amount of time it will take to produce your sandwich. My recent visit was to pick up an online order. You know, to save time. 18 minutes after the states time my one sandwich and a bag of chips was presented. If you have less than 40 years left to live I suggest you avoid this location. read more

Was greeted by an individual with a dirty shirt and an attitude... made a snide comment about me being difficult because I wanted my sandwich a certain way read more

I've had pretty bad experiences here and won't be ordering from the Hyde Park location again. I've had sandwiches that should be ready for online pickup be more than 20 minutes late. The reason I'm writing this review is because I ordered a sandwich through the app today and it wasn't the correct sandwich. When I called the location, I was out on hold. My wife's phone called on her phone and also instantly put on hold. Hyde Park Potbelly didn't want to help out in the situation. SAD. I wouldn't order from here if you want a sandwich unless you want terrible customer service. read more

Ordered a wreck there was a thin slice of each meat. Will try a different location. If all potbelly's are like this, I will stop coming to potbelly's. Major disappointment. read more

Nauseous just thinking about this slop they threw together for my $20 delivery order that consisted of an original Italian and a cookie. No crazy customizations requested, just light mayo and light hot peppers. Pictured is the slop I received. All I did was open the sandwich and pictured is what it looked like. Sandwich bread looked old too. Not spending another dime there ever. read more

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Wrong sandwich for delivery. I drove back and they still gave me the wrong sandwich again! They clearly don't want to be at work. 2.5 stars is embarrassing LOL!!! read more

The turkey and tuna sandwiches are fresh and delicious. The chicken pot pie soup is very tasty. The strawberry shake is excellent. The only complaint is the HIGH PRICESfor a complete meal. read more

This is just a ridiculous experience. I placed an online order at 3:09 and went to go pick up at 4:00 and it wasn't ready. There's just zero awareness of how to manage the assembly. The people that work here are pleasant but overall management is lacking. It's really disappointing because it's a busy location so just have decent organization and they'd be good. People keep coming but can assure this is the last time I visit. Update, my order actually was ready. I waited another 15 minutes for them to ask my name again. I guess providing my first and last name and the spelling of my first name wasn't enough to recognize my order being completed. I'll just go to Jimmy John's next time I need a sandwich. read more

Not sure why, every time I come here, that they can never get my order right. I always say "very light hot peppers" and the sandwich is always smothered in them. Staff is more worried about talking to each other than helping customers. read more

Went to the Hyde park potbellies today and the workers were talking all over the food. No mask on. I was totally turned off. Totally unprofessional. read more

The food was as expected - solid sandwiches at a good price. The reason for the five stars was the associate that served us our food - Brittney. We had our three kids and we were visiting from MN, so they were hyper and chatty. She was super friendly and patient with them, so much that our kids wanted to come back. Thanks Brittney! read more

This location continues to be hit or miss. Today it was a miss. I ordered delivery via the Potbelly's website. Unfortunately when you do that, the location closest to you is your only option. If had the choice I'd select South Loop or any of the downtown locations over this one. I always order the Italian with no cheese, lettuce, tomatoes, onions, pickles, oil & Italian seasoning. This time there were no tomatoes and very little of everything else. I get that the cost of everything is rising but this is ridiculous. I felt like I was eating just bread. read more

Potbelly - Italian with hardly any toppings. I even requested extra toppings which I never do. It was also dry as a bone, could barely taste the oil. - Sandwiches Near Me - Chicago, Illinois

The ppl working there are rude, my sandwich always get made wrong, tried to get it remade and they want to argue instead of just remaking the dang sandwich. Never coming back here read more

Poor customer service. I came in to pickup Uber eats. Lady working the register on Sunday afternoon on 8/4 watched me stand near the register, waiting for her to finish up with her customer. Instead of asking if I needed help, she ignored me and continued waiting on customers. The Uber eats pickup orders are in the back and there are no signs, so good customer service would be to ask someone if they need help if they're standing near the register. read more

My "friend" suggested we go to Subway, and I knocked him out cold. Really enjoyed the Italian sub with Italian seasoning. Potbelly 4 life

We generally like Potbelly and this shop. The food is fresh and tasty. Usually we pick it up. But yesterday we needed delivery. The sandwich arrived with undesired cheese and the milk shake did not arrive. I called the shop and was told I could pick up the shake--but I couldn't. Supposedly I will receive a refund in a few days--but no refund on the extra tip. read more

I really do love this potbelly's. Their service is always great whether I'm doing a mobile order, which is frequently, or I'm going in and placing an order. Their establishment is always clean and they make all their sandwiches the same, I love the consistency! Overall this is a great potbelly! read more

This store is usually hectic and unorganized but I was pleasantly surprised to be able to pick up my advance order at the precise time. On a Sunday at 12:30 or so it was fairly quiet. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

I've been eating here for a WHILE. My last 5 experiences have been SO f*ked up! Like, every single time. And if you're thinking about ordering delivery through potbelly's app from here, DON'T! They never have a "driver", and they make bs excuses about it instead of being accountable. This Potbelly has turned into one of the most ridiculous and unsatisfactory experiences I've encountered ever. Save your self the headache. read more

My last experience here was very unpleasant. Girl at the counter actually told me I had to make my own ice cream sandwich after making me get back to the back of the line to order one. The ice cream was melting and the cookies fell apart and made a mess. Very unpleasant experience. read more

Potbelly - Ice Cream Sandwich - Sandwiches Near Me - Chicago, Illinois

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Avo turkey flatbread. The bread was hard as a rock. Think it stayed in the roller oven too long. read more

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Business is brisk as usual here at Potbelly. Today, I'm still on my vegan 30 so I ordered the Mediterranean no feta with all the toppings a bag of chips. I used the app and received a free cookie because it's my birthday month and a smoothie. The sandwich is tasty hummus and veggies is a nice combination. I'll be back for more Location Free parking at this location and you can get a ton done in this center. Grocery, office supplies, hardware, post office. read more

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The worst potbelly's you can go to in the city. Will have you waiting ages and all they gotta do is make a sandwich

DONT PLACE ONLINE ORDERS IF YOUR IN A HURRY GO SOMEWHERE ELSE Placed an online order. It said it would be ready by 11:00AM, I came to pick it up at 11:15AM & it wasn't ready. It's 11:40AM and it's still not ready, all the employees have a nasty attitude & don't even let me ask them a question. Truthfully I feel bad for them, this place is clearly understaffed & they need more help read more

DON'T bother! We waited 24 minutes from entering to paying for 2 sandwiches. They were SO backed up that my Mediterranean with chicken on flatbread (which was pretty much and TASTELESS, unless you consider cardboard a flavor, and decimated when it went through their toaster oven and ended up shoved under 7-8 other orders that were waiting to be dressed and wrapped). My sandwich cost $7.19, asked for tomatoes, "No tomatoes", so a VERY DRY, STINGY sandwich indeed. This place was full of a lot of unhappy customers, overwrought staff and a manager at the register who overcharged me (added an item I had not ordered). I caught it and he refunded the error back to my card and apologized. It is in your best interest to find another sandwich place because this FAST-FOOD shop is anything but fast! read more

Potbelly - SUPER DRY Mediterranean with chicken on flatbread. - Sandwiches Near Me - Chicago, Illinois

Friendly staff (even during very busy times) and the food was good. If you're looking for a soup, sandwich & shake spot, go here (just be patient)! read more

I ordered a grilled chicken sandwich for pickup with just grilled chicken, cheddar, and avocado. The avocado not only looked awful but tasted so bad I was not able to salvage any of the sandwich. read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

This use to be my favorite spot however the individuals running the place now aren't ideal. Every single time I'm in this place I'm waiting more than 15 mins just to get to the register, there's always a problem with my order and I have never complained but today was ridiculous not only did they have the audacity to be irritated with me for being upset about the long wait time for food and the extra 3-5 mins you stand at the register but my order was wrong and missing items when I clearly stated what i wanted but I digress I just chose to get my money back but I'm out 25 mins and no food. Utterly disgusted and won't be back. read more

Make sure you check your order if you order from Uber Eats. I ordered a chicken salad with bacon skinny sandwich and got nothing inside. Disappointed read more

Potbelly - This was suppose to be a chicken salad with bacon sandwich. - Sandwiches Near Me - Chicago, Illinois

Some staff are unprofessional. Online orders appear to never be ready. Just a disappointment.

The store was as dirty as the service. No hair coverings. The person in charged complained about not having enough staff then, says she's leaving early. The cashier was terrible. After servicing a customer of non-color with attention and asking if they would like their receipt. The cashier walks away while another customer and I have to wait for him to get a bag of soup, pour it sloppily with soup flying everywhere. He took his sweet time to do this. Nasty! When my transaction was completed he took my receipt and balled it up without asking if I wanted it. I had to stop him from throwing it on the ground. I will be telling everyone. Get this store together and your employee rate may go up. As of now...it's a real shit sandwich of a place. read more

Unfortunately seems every visit at this location my experience gets worse. Oh girl topping the sandwiches was higher than I was, moving at a leisure speed, despite a full line of customers. The cashier was so focused on scooping ice cream for shakes, kept her back turned for over 5 min while we wait for her to be ready. Needless to say, I left my sandwich on the counter. Absolutely my last visit. read more

It's your average Potbelly, in terms of food, which I would say is 5 stars. The 3 stars comes from the service. The staff is pleasant, but they're not very organized. I've ordered online and had to wait 15 min after the pickup time because they had not started it yet. So beware. You might as well order in-store because online orders won't always be ready right away. read more

Are used to love this place is sandwiches! Always so fresh and delicious. But this location is the worst! We called in an order at 1:30 PM they said it would be ready by 1:50. We got there at 1:52 and didn't get our sandwiches until 235! Just horrible last couple of times I've been there it takes forever! read more

Half and half sandwich and salad was great value. Half sandwich seemed the same size as my regular sandwich. Family friendly. Convenient location with Trader Joe's nearby. read more

This location has a free parking lot which is rare in chicago. It's apart of a strip shopping center. The food is good. They have items I like. Their oatmeal cookie with chocolate chips is a great size and it's always fresh. I like the cookie on the milkshake. The chips are super crunchy style and they have others to choose from. The staff works pretty hard here. The staff are friendly and ensure they have your order correct. They place isn't always the cleanest, but each time I come it appears short staffed where people are busting their butt. The tables typically have used napkins or the remains of someone who just ate. This location appears to have a set up for a person to play music like they do downtown, but I never seen anyone playing music. Overall it's a good location. Try it out. read more