Where do I start... Pros - food good Cons - attitude, attitude, attitude. Plus everybody working like a chicken with their heads cut off, food prep line is not organized, the ambience is not welcoming. Reasons for this review... Ordered for pick up at 12:02 pm 3/5/2026. I've clicked "here" so they know I have arrived to make my chicken wrap. I went inside to let the lady who is taking care of all "online orders". She knew I was there for a pick up. My coworkers have already decided to sit in to eat on the inside, they have gotten their food and sat down. I've waited so long, they have ate their food, laughed at me for still standing there and walked out. While standing there, I have seen customers walk in and order (even the online order pickups) and walk right out after me. I understand that it was busy in there but that is still unacceptable. A customer came in after me, they noticed him and asked him his name. He told them and immediately the lady reassured him to give them a minute because their backed up and asked him did he want anything for his wait. I was shocked... so finally the wrap was made, the manager brought it to the front counter, she yelled "who has the wrap" and I raised my hand and I asked her "what name is on the receipt" she said "Ronnie". Smartly I through my hands up and the manager said "you don't have to throw your hands up, we are busy" and I said "yes I do have to throw my hands up". The manager "literally" got mad at me, then the other lady asked me if I wanted anything for my wait. I denied it and I said "I just wanted my wrap to go". I walked out at 12:25pm! If the manager didn't get upset, I wouldn't have written this review because her attitude showed more than what great customer service supposed to be. read more

Potbelly - Small looking wrap - Sandwiches Near Me - Chicago, Illinois

Food was not able to be reviewed. Service is not good as it was slow; so bad I had to leave. Decent ambiance.

They're always so rude. And have messed up my order half the time I go. I wouldn't suggest anyone goes here.

I normally love Potbelly just not this location. I gave them a second chance after my first order was a little off from quality. I was surprised by the lack of ingredients that were supposed to be on the salad and the quality was poor. read more

Potbelly - Supposed to be a large powerhouse salad. Very skimpy and the size of a half order. Veggies were bad quality too. - Sandwiches Near Me - Chicago, Illinois

Just left there a half hour ago. They have the best soup. Lady that makes the salads ( i think shes in charge ). Very rude and obnoxious. We were going to eat there, instead my friend did carry out, I canceled my order, Im not giving money to people who are rude to me. Wont be going back to pot bellies. read more

Half of my Sandwhich was missing. I ordered 3 sandwhiches and only one was only one half

Well, what I am going to say will be redundant after seeing other reviews. It's probably best to get workers who actually want to ummmm....work. The attitudes are ridiculous. They do not greet the customers and they do not like to answer any questions pertaining to orders or the menu. The place runs extremely slow. It's time to invest in self-check out here. Placing online orders, don't bother. I wish workers understood that professional is required in all fields of work. Please try a different location. read more

If I could give zero stars I would! They don't prioritize the door dash orders at all. I have been waiting since 12:04 and my order still isn't ready. I will never dash at this location again. This defeats the purpose of doing door dash if the workers can't make the orders on time. read more

This place is slow, incompetent and nasty! There signs don't say much like they are mostly drive through. Also their staffs are lazy and very incompetent as well. Ordered a Turkey sandwich and they gave me something else, I ordered for soup BUT GOT A COOKIE INSTEAD lol like they didn't even give me the soup. I am giving them 1 star cause they gave me the drink I wanted and that was the only thing they got right. I went back to them and asked them to redo my order except the drink or give me back my money. They ignored me for the first 10mins that I was there and when they finally came to me, they didn't consider redoing my order that I already paid for, they immediately thought of refunding my money. Until today I haven't received my refund! This particular location is TRASH! I go to other locations and stay away from this people. read more

I love PotBellys. This is right by my work, so I keep trying it only to be very disappointed. Out of about 10 trips here, I have left unhappy about 7. Twice I used the online app to order and when I got there was told they did not have some of my order (strawberry shake). They did offer another flavor or refund, but I wanted my strawberry shake!! Also the last 2 orders I chose to pick up in drive-thru but when I got there they told me I had to come inside. Today they claimed their drive-thru was closed. I go inside and see 4 employees working, but at a snails pace. As I waited to be acknowledged, I look around and see garbage all over the floor and the place just looked kind of crappy. Finally someone got my name and checked my order, only to tell me they had not even started it yet. I was actually late and it was suppose to be ready 8 minutes before this time. I was frustrated that it would likely be at least 5 minutes more, so told them to cancel my order so I could get to work on time. They claimed they would reimburse my credit card. 4 hours later, I had not received a refund so I called. The manager nicely explained that it may take a few days to show up for the refund. But when I asked about the drive thru, he claimed they sometimes close it down when they are busy and that was likely shift change time. There were 4 employees behind the counter and ONE person in line. So very doubtful they were overwhelmed. I worked fast food before and in restaurants. No reason for my food to not be ready (25 minutes after ordering by now) and no reason to close the drive thru. By the way, this neighborhood is pretty sketchy, which is why I wanted to go through drive-thru. There are usually groups of thugs smoking weed in the parking lot hanging out so I prefer not to step out if I can avoid it. Just disappointed because I really do love PotBellys. This one just isn't run well. read more

Pot Belly the food was ok. Customer service suck. Was a little expensive for the service that was given.

The chick wit the red hair had a nasty attitude making my sandwich like she didn't wanna b there. It's crazy most of the restaurants customer service is somebody else picked up her slack. read more

Slid through for a Mediterranean and the crew was cool as a fan. No line inside, cuz everyone was in the drive-thru, perfect for me, so I was able to quickly order and purchase. I came in for the avocado toast, but it's no longer on menu, and the team quickly gave me an alternate solution. I'll definitely be back here, lively group of young ladies... read more

This place is drive through only. There is no sign on the door and no indications online to alert you. I walked all the way over to the shop after dropping off my truck and embarrassingly pulled on the front door for a minute before peeking inside to see someone making a motion to go through the drive-through. BAD FORM Potbellies. I won't be choosing your brand for a while. Hopefully you can figure it out. read more

I ordered a Veggie Melt. No one told me they didn't have the ingredient listed first on the menu for that sandwich: AVOCADO! They didn't offer any consideration (other than a different sandwich, but I am a vegetarian) for this poor customer service. With that said, the sandwich they did make was tasty. read more

I have been there three time so far and had a great experience every time. My first disappointment was last Tuesday afternoon. I ordered an item from the website and paid for it but when I got to the drive through they said they were out. As usual the staff was friendly and professional so I was going to let it slide. But the cashier checked with the manger and gave me an upgrade. Turned it into a win. I'm not sure why all the reviews aren't good here but I'm giving them 5 stars. They earned it every time. read more

Got the powerhouse and it tasted great Only thing is I know hummus and this right here is hummus but not Hummus Overall salad still tasted great setting g is nice Always an officer here Staff is friendly And prices are reasonable ( came here with a semi truck parked around the corner walked here and worth it ) read more

SLOW !!! Ordering online is a waste of time. Ready for pick up in 15 minutes. I waited 20 mins because I knew they were usually slow. When I got there they hadn't even started to make it. Workers all over place completely unorganized and slow moving at everything they do. The manager is running around do most of the work himself. Waited another 10 mins for someone to make my order. So a total of 30 mins to make one sandwich. read more

Not tasteful like it was before Covid smh, even with all the trimmings on my Turkey sandwich I taste nothing; no flavor. The loaded potato soup was watery and no seasonings at all. The staff was nice and quick, I went in the first hour of opening. When I went the other day for cookies, the line was to the door and there was NOT any social distancing. ***The cookies are amazing Otherwise, I'll pass! read more

If only I could give 0 rating. I've been to this location before without issue but this was worst experience ever. Walk in closed and only drive through open. Over 40 minutes to get my sandwich. Over 15 minutes waiting just to order, paid with a time stamped receipt, told to pull forward and waited there for 25 more minutes until my meal was finally brought out and delivered. Incorrect as delivered as well with toppings like tomato, pickle and other things added I didn't want nor order. Have no idea what workers were doing or thinking. read more

I love this location. Every time I come I receive great service, however my motto is you can catch more bees with honey then vinegar. Keep up the great work guys. read more

$8.96 for sandwich no napkin missing three things on the sandwich for nine dollars there's no way this should happen unheard of I've been to a mini restaurant never seen anyone forget the napkin and three items on the sandwich Southside. read more

Great place to put this restaurant. The Roseland area could definitely use a couple treats. The sandwiches are great and I love their peanut butter banana smoothies!!! read more

Potbelly - Sandwiches Near Me - Chicago, Illinois

Greater as I walked in, no one in line but it took a few mins for my order to be taken and also a few mins for someone else to come to the register for payment. I don't understand ‍ read more

Slow as molasses and dirty. Came at 11:30am on a weekday. Bunch of employees behind the counter prepping stuff but nobody available to take my order. After a looong wait, during which I noticed a thick layer of dust and dirt on the computer monitor which is DIRECTLY OVER AND WITHIN INCHES of the food, I was finally acknowledged and able to order. I asked for lettuce tomato mayo as toppings but also got onions and pickles. Huh? Sandwich was nasty messy when I opened it- like the prep surface was dirty and all sorts of sandwich toppings stuck to it. Was excited that they had diet Dr Pepper but had to dump it because it was all water no syrup. Never coming here again, one and done. read more

This sandwich was so good! My wife and I got the Wreck and 10/10 recommended. Also the cookies with the shakes, top notch!

Food is always good, the only issue I have is if I do not go early they run out of cookies.

Can't believe how ghetto their own manager is! It's a tall, dark skin Black woman with glasses who is the epitome of "my life didn't go as planned so at 45 my colleagues are half my age." That thing was a hot mess of ill professionalism that I knew I should have expected nothing less of going to a restuarant in the type of community Pullman is. I was hungry for something cheap and easy to get but her raggedy ass reminded me why I work so hard to be able to dine at better. Good lord, not only is she working at a dead end job, she gotta be liar too, both dont mix well and yet here she is, standing in front of me with her lying ass. I tried to be as patient and kind, but dont take your inability to achieve better out on me. I didn't do nothing; I just wanted a pizza sandwich!! read more

Typical food from Pot Belly; ordered on-line waited 20 minutes not the 15 as qouted and when I entered they started making the pick-up order. I had ordered for the office so 15 minutes later I had the order. Why do the on-line, mobile app if you aren't going to work with it or set up to do it? read more

Nothing like getting pickles on your sandwich especially when you told the women twice no pickle.

I was so excited that they opened this location -- I love Potbelly's! However, they really need to work on customer service at this location. Service was ridiculously slow and they acted like I was bothering them while I was there. They spent a lot of time focusing on each other, but not the customers who were there. read more

I love Potbelly! I only go to this one because I work right next door. I have been going since they open and the scanner has never worked. I'm sorry, but I want my points and I use the app to pay. Today, a young lady decides she didn't want top walk to the other register to scan my app and was ready to cancel my order. After I paid with my credit card, she walked away without giving me my receipt. I wish this Potbelly could have better customer service seeing this is not the first time I had a problem here. read more

They really need to work on that customer service just like everyone else in the reviews have said. To start, as I opened the door an employee pushed past me with a bad attitude, apparently she was delivering food to people in the Drive-Thru. But, I was like okay so much for saying excuse me or letting customers enter first. Then I got in and all the employees were talking way too much, there were at least five people working and I was the only person in line and it took a couple of minutes to even take my order, then she messed up my order and put peppers on my sandwich when I asked for them on the side. When I finally asked what was taking so long she said that she was re-making my sandwich to put the peppers on the side. I said nevermind, I need to go, I'll take the first one. She still didn't listen to me still re-made my sandwich so I waited. Then I had to wait for someone to check me out. I wasn't even going to leave them a review until I got home and realized they gave me the complete and total wrong sandwich. So you made the sandwich and made it twice and all along it was wrong. read more

Sandwich was good, but customer service needs work. Employee were too concern about talking to each other, no uniforms or name tags. Unprofessional. read more

Just like most Potbellies. I liked the food. The service was quite nice. The only thing I'd change is the attitude of the workers. They were much too loud and noisy when customers were trying to eat or order. This is very minor and it wasn't that annoying but it would have been nice if they were just a little bit quieter and if they spent less time talking when someone was trying to order. Other than that though, the service and the quality of the food is the same as you'd expect at any other potbelly. read more

Service is so slow. My third time trying them. I gave them the benefit because they are newly opened. Can't get it right. Too slow for fast food. read more