I recently visited Potranco Vet Clinic due to my dog being scratched by one if my cats. I called around to several locations and they were the only clinic that could work in my dog same day. The staff was nice and knowledgeable. The veterinarian at the clinic was personable and answered all of my questions. We were looking for a new vet so this may be our new home. If you're in the area I highly recommend their clinic. read more

I don't prefer this clinic over the other local ones but they do have more flexibility with their schedule // walk ins (they charge extra if you don't have an appointment). My first few times, I didn't feel like the vets were compassionate or thorough but this past week I appreciated the doctor that helped us. She was so sweet! Unfortunately after a hefty bill ($600+), we didn't find out what was wrong with my pup. The office manager gets like a 2/5. The staff was kind though, I would have just appreciated an update while waiting but overall the care was fine. read more

We took our Lola (dog princess) to this place a year ago depending on their professional knowledge. We were proscribed 2 medications for her & sent home. Her health became worst. We then took Lola to a veterinary hospital on Bandera road. Multiple tests were performed where we were then immediately referred to the Stone Oak emergency hospital for her. After many additional tests there & huge weight on our hearts, we had to send her to the Lord. This may not have had to happen if treatment began sooner... DO NOT EVER RISK YOUR FUR BABIES HEALTH TO THESE PEOPLE.... read more

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I used this clinic for several years but then I moved to Puerto Rico in 2021. Now, April 2023, I'm back in town and I took my Frenchie in for annual exams. The clinic no longer sells heartgard so I went online to order some from Chewy. Chewy contacted the clinic for a prescription and the clinic declined to send one. I went to the clinic to ask for a prescription so that I could mail it to Chewy and I was told the Dr will only provide a prescription if you buy it from Vetsource online. So the Dr doesn't sell it and refuses to give a prescription unless you buy it from a specific place???????? I'm going to find a new vet clinic for my dog. read more

Potranco Veterinary Clinic - Potranco Vet Clinic - Veterinarians Near Me - San Antonio, Texas

JUST an FYI ! They will call EARLY the day before your appointment at 7:30 am to confirm and if you don't call back by noon that same day they will give your slot to someone else. A two week check up turned into a 1.5 month check because of rescheduling. Grace did offer a next day appointment but It doesn't work out that way with my work schedule. I have to plan two weeks ahead. Grace ended up changing the appointment name from "Two week check-up" to "Wellness check" because of the rescheduling. The veterinarians there are great though!! I just wanted to let everyone know their scheduling process because if your a busy person like me it's hard to call back! But trust me if you do confirm your appointment, the vet will give the best care to your pet! read more

Potranco Veterinary Clinic - Heads up!They will call between 7-7:30 AM (When Im driving to work).If you don't call back by noon, they will give your appointment away. - Veterinarians Near Me - San Antonio, Texas

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I will never step foot in this unprofessional, passive aggressive place again! it's nasty and run down. In case you don't know. You will get a different Vet each and every time you visit this place. Each Vet will tell you something completely different too. THE LEFT FOOT DOES NOT COMMUNICATE WITH THE RIGHT FOOT! My last straw was today. After coming here over a year and having numerous mess ups - I have overlooked things. Today I called at 9am to make sure I can pick up my dogs meds. Receptionist told me the order is ready and to come on in. I got there on the way to work to find out they had no medication for him nor was the order even put in. They all looked at me like I'm crazy too!! Like I was the issue! SO RUDE and UNHELPFUL! I do not understand how they stay in business. f this place! THEY SHOULD BE SHUT DOWN! read more

I liked the vet the price is a bit up there. There's a $60 consultation fee. Also when I didn't want a certain item for my pet, i felt almost shamed by the vet tech. Also, she had no smile from the moment i saw her to when I left. Front desk staff Supppperrrrr niceeee though! read more

They cancelled my cats appointment but didn't tell me until I arrived. They then held my deposit hostage for weeks and were impossible to get in contact with. Do not go here if at all possible read more

Was so grateful that they were able to see my Molly same day. I had no luck with my regular vet. It was a Monday and I had been worried about my dog all weekend. The staff was caring, compassionate and took the time to listen. They saw her and treated her well within an hour. Amazing. COVID did not allow me to go in so I cannot rate the interior but the staff was great! read more

Potranco Veterinary Clinic - My dog Molly - Veterinarians Near Me - San Antonio, Texas

I never thought I'd write this, but I haven't had the greatest experience with this clinic since I took my new puppy in. The tech that helped us out looked like she didn't wanna be there at all, no energy, no smiles, nothing. The veterinarian working that day was awful, made us feel like what we were doing for our puppy was not good at all. She gave us a flea/tick preventative that was meant for 8 weeks and up, and told us we were good to use it and the reason why they put that on the label is because the company makes you "pay extra" for the label or something along those lines. I'm the pet parent that reads labels and does their appropriate research before administering something and as someone who's worked in the vet world, I was in shock when I was given that medication. When we were out to schedule her booster, they scheduled us 4 weeks apart when the "reminder" was set for the end of September. Of course the only nice thing I have to say is the fecal analyzer they have (+1 star for that). But it's a pain if you need to recheck your dog's fecal! They don't open until 9am, which is mind blowing. All vets I've gone in the past are open starting at 7 or 8am, so if you have a morning pooper, you are gonna have to wait until they open to drop off the poop sample. They also are closed from 12-1pm, which also makes it very complicated in case you need to come home for lunch and walk your dog, now you have to wait for them. I didn't get results from my dog's fecals (both the first run and the recheck) until after 6pm when I can't pick up meds or do anything about it. It's been nothing but a nightmare, it's not worth the 25min drive for us anymore. This place used to be good years ago, it's sad to see it declining so much. We will be giving our business to another clinic. read more

DO NOT bring your pet here. They refused service on a PAID deposit scheduled appointment, drove over 35min to get here with an old SICK fragile dog that waited over a week for an appointment that cost $35!!!. DO NOT give them your money. They do not care about sick pets they care about PROFIT. Awful customer service, girl on the phone did not care about the fact they were turning away an elderly dog who very much needs care. read more

We have been using this place for our pet Lala, twice, and she is always been taken care of! Is a small business but really good in quality service. The staff always answer fast to our Baby Lala needs and we are really appreciative. read more

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My girlfriend called today because our dog has anxiety and his medication wasn't working. We are going on a trip soon and need to board him so we wanted to see if there was another medication to help calm him while we are gone. We were asked why we're trying to sedate our dog (we're not we just don't want him to stress too hard) and then the veterinarian said we need to stop shopping around other vets and only stick with them. We have only taken our dog to one other vet to get a shot. They were extremely unprofessional and very condescending. We will not be returning to this vet. read more

Terrible at customer service! Tried to set up an appointment for my dog. Phone kept ringing and ringing for 30 minutes. I called them three times and finally on the fourth call someone answers it with "hello". Hello what? Who am I speaking with? Anyways, tried to get an appointment and was told they were fully booked. Okay. I then asked well is it possible to do a walk in as their current website page states "WE ARE CURRENTLY TAKING WALK INS". The woman on the phone tells me no. That if I want a walk in , I should go to an animal hospital. WOW. This isn't an emergency so no I won't be going to a hospital. She didn't even suggest maybe a week or two from today if I wanted an appointment. Unless y'all are truly booked for all of August. I'd understand if it's because of the virus but she didn't make an effort to make me a customer. She just tried to push me off the phone. It does not hurt to be nice and to be informative to your customers either! Why don't y'all update your August 2020 website page to "sorry no walk ins"? I took my business elsewhere! read more

My experience was pleasant until the dr came in and voiced her opinion of my dogs breed. She was very critical, negative and just rude. I've raised dogs most of my life and as a profession. I understand if you don't agree with certain things, but I didn't pay to be bitched at by a vet that doesn't know how I conduct my business. Did not return and spent my money at a more professional veterinary hospital for the 4 other dogs I own. read more

Dropped 3 dogs off for kennel service. was told I could check on my dogs at any time except on Sundays. Was gone for weekend but could not reach them. Even left message requesting a return call. To no avail! Did not return my call. I will never use there services again . Can not retrieve my dogs till Monday. I am extremely worried! read more

I highly recommend this clinic! Dr. Dishinger, Brittney and staff took good care of our Yorkie. They were very professional and took time to answer all my questions. read more

I took my American staff here a couple weeks ago because she had an UTI. The vets were very nice and welcoming. They even got down on the floor to play with my dog to make sure she was feeling comfortable. They prescribed me antibiotics for my dog to take for 10 days and after 3 days she was already doing better. The medicine prescribed also helped with her skin infection and hair growth. The only reason I rated them a 4 is because the building looks old and outdated with stains on the ceilings and floors. read more

I've already spoke to to the office manager, but also wanted to let anyone looking for a vet clinic know - this may not be the place for you. We brought our puppy for his second set of shots and it involved someone in scrubs coming up to our puppy, unclipping his leash, and without introduction or explanation picking him up and heading towards the back of their clinic. If I was a first time owner and had questions I would not have had the opportunity to ask any. To say I was surprised is an understatement. When I told the receptionist we would not be returning I was met with a blank stare and a condescending "that's fine." I wonder if this is a common occurrence? Veterinary clinics should be places of trust and information. I was happy to give a small, two room place a try, but we will not be returning. Service and care are essential to promoting business, unfortunately, this is not where you will find it. read more

My dog Faith really enjoys this place. All the techs interactive with her and she is so very happy. She lives in a house that had 5 inside animals ...now she is here alone. She loves other people and other animals...and they give her the attention she loves...lo Everyone is respectful and kind. D Rae is awesome. Faith did sit on her lap...lol..I recomend this place to all. Thank you for making Faith happy and the great you provide...and the follow up! Faith and Giesela Mcdonald read more

I took my cat there because she had an ear infection. I was given multiple medications and instructions on how to give them to her. One of the medications I was not given enough of to last the duration she is suppose to have it. I called and asked about this and was told there was more than plenty in the bottle and I must be giving the wrong dose to her. 0.75 mLs twice daily is pretty easy to understand. Why would I want to give my pet more than what is needed? I was given the option to come in and show them the amount I am giving my cat and then PAY for more medication just to be seen in a couple days to pay for her follow up appointment. They charge a pretty penny to. read more

Very disappointed with Dr. Redmond, DVM rapport with me as a pet owner. Dr. Redmond stated she's the pets' advocate and will always treat the pet(s) as she judges to be best for the pet. Dr. Redmond will not yield on this stance because she feels it would compromise her (Dr. Redmond) ethics. I have an older dog who has some pain from arthritis. Dr. Redmond started the dog out on NSAID at a reasonable dose twice a day. My dog was sleeping much better and acting better. After a blood test showing a slight increase in ALT she told me the medication had to be cut in half because of possible liver damage over the long run. My input was give me "quality" of life. She just wanted long life. read more

Appointment at 9:00 to f/u on heartworm test. It's after10 and I am still waiting. Not overly friendly, no professionalism or courtesy. Man sitting at desk playing on his phoneand in his own world. Once this trip is done I will never return. And they arent even busy. New ownership/management here has some real work to do Look elsewhere if you want couteous friendly care for your pet. read more

This used to be a very affordable place, but I took my Dads Chihuahua there today for his annual check up and the bill was $234.00!! He already had a 3 year rabies vaccine last year and so all he really needed was his booster shot and heartworm meds and his nails clipped. My Dad has taken him here for a few years, so this is his regular clinic. It took 3 people to look at the computer screen to figure out the bill. I was so frustrated when I left. I would not recommend this place to anyone!!!! This place is all about the money!! Way over priced! read more

Potranco Veterinary Clinic - Little Brownie - Veterinarians Near Me - San Antonio, Texas

Do NOT take your pet here! I ended up having to take mine to another vet! I went in for possible ear mites left with hydroxizine no tests were performed and I was told she has allergies. She became very ill with the meds. I called and They told me to just monitor her and that she was probably allergic to grass. (Again no tests had been done) And no vet was available to speak to. And I was told I could wait til Tuesday to go to their ER, it was Saturday. I took my puppy to another vet,fecal test blood test Parvo test done. She had an infection. And ear mites. Do Not Take your pet to these terrible people! read more

This clinic is close to home and the staff is caring toward animals. They board animals and have a fenced in play yard. But you can never simply get in and get out. And do not think you are going to be able to shop for medications. Either you buy it there or through the one website they give you, at a higher price than you can get elsewhere. It is my opinion that whomever is the manager, is running a strictly tight ship, getting maximum volume through the clinic, and probably some "finder's fee" from the online pharmacy. There are a lot of vet clinics out there and I do not like being told where I can and can not buy my pet meds. Bottom line is that it is my money and I will not reward anyone for putting me onto an assembly line and take my options. read more

Wonderful, caring staff, amazing service. We were travelling and just in San Antonio for a few days, but our dog was ill. The staff took great care of her, diagnosed the issue and prescribed mediation that really helped our pup get better. Since we were a little concerned about past reviews, we wanted to make sure to give them a great one. We were pleasantly surprised at the awesome care out pup received. Highly recommend! read more

We have been going to Protranco Vet Clinic for many years, but we will not be going back. We are always current with our cats immunizations and we are there every six months for labs (he is diabetic). But this time, they threatened to withhold my cats insulin prescription until we had him seen. I explained that we were very low on insulin and even though we had a refill left, the prescription was expired. They said that they would approve the prescription, but not before they saw him. I explained that I would gladly schedule the appointment for another day if I could just get the prescription refilled. (Consider this...I have never been past due on vaccines or labs), but they wouldn't budge. They offered to see him if I could take him in immediately. I agreed, but explained to the desk clerk that I had another appointment and needed to leave by a certain time. She said it wouldn't take long. When we arrived, I reminded the clerk that I had to leave by a specific time. I waited nearly 30 minutes and my cat still hadn't been taken into the building. I called repeatedly to let them know that it was nearing the time for me to leave. On my final call, I told the desk clerk that I ran out of time and had to leave, then she sarcastically asked "what do you want me to do?" It was a terrible, terrible experience. Their curbside service, bedside manner and customer service leaves a lot to be desired. They were rude and unapologetic. read more

Well I had been going here for a few years till today. I took my dog in and the vet a old lady was rude and very unprofessional. She didn't want to help my dog which is in pain at the moment. According to her she couldn't fit her into her schedule. If you want a vet that doesn't care about animals/ your family member this is the place to go. I will never step a foot in this place again our recommend it to anyone. read more

We've been here at the vet since about 1:30 waiting for the nexguard and heart guard approval from the vet. The staff said the Vet was at lunch and it would take an hour!Its been almost FOUR!!! It's a gimmick. They insist we come in once a month to get the nexguard and heart guard. We had last minute jobs come up in Indiana and Wisconsin. We had to leave this afternoon. Instead of making it to Louisville KY today we'll be lucky if we make Dallas, TX. I'm switching to another vet I use to take my bird to when he was alive. I'll get his meds from my Pharmacist friend who also can order vet supplies. Her prices are less also. DOG is 8 lbs. same as he was last week, and the week before. This place has a packed tiny room with no room for the dogs to be safe from each other. The staff does nothing to help these poor parents. I won't be coming back here that's for sure. This is unacceptable! The stress this clinic has caused me is unreal. I can feel my pulse pounding in my head and neck just sitting here. They're about to close and still no heart guard or nexguard!!! They've lost my business and anyone else I can warn! read more

You have to be kidding, my cat is sick because she is eating from a plastic dish? So I really pressed this Padilla vet. She had no science, no articles and no reason. Sort of seeing how this recruitment for Texas schools is working.... She almost cried when I told her she made no sense at all. What kind of a professional is this with the filthy rooms and the crazy waiting--really closet? Anyhow took her to an American vet. It is an ear infection. Couple of drops in the ear each day for a few days--cat is fine. Bet me, I'm not changing her dishes. read more

My last experience here was so heartbreaking and literallbrought me to tears. My two dogs will be going somewhere else. I do NOT recommend this place. No heart and your pets are only dollars. read more

Been a client for over eight year. Best Vet ever compassionate loving caring I thank them for all the care they have given my animals!

The place was very clean and the people were very friendly. They explained everything they were doing and gave us the prescriptions they recommended, etc. Overall a good experience! We even got a "kitten package" that included shots for our new kitten, and the plan they gave us for the next costs and neutering were understandable and cohesive. Pretty good! read more

Beware: I was quoted a price for services on the phone and when I paid for the services at the time of the appointment the charge was $70 more than originally quoted. And "I don't know who gave you that quote but there's nothing I can do". read more

The doctors and staff at Potraco Vet Hospital are the Best! They took such good care of my little girl that was in so much pain. By that afternoon she was so much better, I am truly grateful for their immediate attention and care. I recommend them highly, they have been our Vet for 15 years, again they are wonderful! read more

Both of my schnauzers have been well taken care of here. The Vets and techs are first rate. I trust them with the lives of my 2 boys. They offer a military discount also read more

There mistake cost us over $150.00. We took our dog to get her bloodwork done for her thiroyd which is done annually. They did her annual physical but didn't bother to do the bloodwork for her thyroid, they only did the bloodwork they needed for her heartworm check. Never once were we told it wasn't all completed until we had to refill her thyroid meds. When asked they said we declined the bloodwork her thyroid check which is what the original appointment was made for. read more

This is a nice clean friendly place. Not sure why the negative reviews. I just moved here and had to board my dog asap. They gave my dog his required shots and boarded him right away. The prices are very reasonable and I will keep bringing my dog here. They even let me go inspect the kennels and the play area in the back. read more

NEGLIGENT!!!! I took my cat because he was limping and appeared to be sick. Dr. Padilla diagnosed him with arthritis and tried to sell me some pills for that. 3 days later my cat was dieing. I took him to another clinic and found out he had a massive infection of BB gun wound. They took him in for fluids and surgery right away and he was saved. I just do not know how bad of a vet you need to be not to see a wound!!! read more