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    Paws and Play Resort

    5.0 (1 review)
    Open Open 24 hours

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    Services - Paws and Play Resort

    Pet boarding

    Private dog training

    Puppy socialization classes

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    2 years ago

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    Dogtopia - Alamo Ranch

    Dogtopia - Alamo Ranch

    (4 reviews)

    Dropped my dog off for boarding while I visited the area. Friendly staff and looked clean! I would…read moreuse them again if ever visiting SA again!

    Please do not take your dog to this facility under any circumstances…read more My dog was injured twice in just three weeks while in their care--both times severely enough that he needed sedation, stitches, antibiotics, and pain medication. When we first started using this daycare, I noticed frequent billing errors and miscommunication, but I tried to be patient. Then things became more concerning. Three weeks ago, I boarded my dog while I was out of town. Within hours, I got a call saying he had been injured by another dog and had to be rushed to my vet for stitches. That alone had me seriously considering canceling his membership. But I decided to let him finish out the final week we had already paid for. On the very first day back, just hours after dropping him off, they called me again: he was injured--again. This time, they tried to blame him, saying he "escaped from his crate." Their stories kept changing, and I never got a consistent or honest explanation. Even the district manager admitted she didn't believe the injury was caused by the crate. When I spoke with the owner, it was one of the worst experiences I've ever had. He was rude, dismissive, and unprofessional--yelling over me, refusing to let me speak, and at one point told me, as I was crying over the phone, that he wouldn't "sit on the phone and listen to me cry" and that I needed to "pull myself together." I've never been treated with such disrespect and coldness. Since sharing my experience online, multiple people have come forward saying similar things happened to their dogs at this same facility. I trusted them with my dog's safety and well-being, and they failed him twice. Please don't make the same mistake. In response to Dogtopia and their comment, you only covered his stay because I demanded it. You also are responsible for his care so taking him to the vet because of his injuries caused by another dog is not going above and beyond. We were out of town so would you just leave him to suffer in his cage? You also state that his second injury is from escaping from his cage but if his cage was latched properly that would have never happened. I would also like to add that the vet said both injuries resembled each other they were just in different locations. This is not from trying to get out of the cage which your district manager Amanda agreed!

    Cozy Casita de Pets

    Cozy Casita de Pets

    (1 review)

    I made an appointment for a meet and greet and upon arriving, she advised me that I could not come…read morein to view her facility (home). All of my paperwork was in order, my dog was well behaved , etc... I have and will never leave my puppy anywhere I cannot view the premises! This was a waste of time and should have been disclosed ahead of time. I do NOT recommend anyone leave their dog anywhere they are not free to see what the place looks like. If you wouldn't leave your child you shouldn't leave your puppy.

    From the owner: At Cozy Casita de Pets, we provide more than just dog boarding—we offer a loving home away from…read morehome. With over 150 glowing reviews on Rover and many repeat clients, our small, home-based dog daycare and boarding service is known for personalized care and exceptional service that makes every pet feel special. Unlike traditional facilities, Cozy Casita de Pets treats your pet like family. From cozy couches to sunny play areas, we create a calm, inviting environment that minimizes stress and maximizes joy. We tailor each pet's experience to their needs, offering small group play for dogs with similar size and temperament or individual care for those who prefer a quieter stay. Operating from our home allows us to focus on what matters most to pet parents. We take time to learn your pet's routines and preferences—whether they love belly rubs, structured play, or peaceful naps. Every pet is treated with the same care we give to our own dogs, ensuring they feel safe, happy, and loved. We also offer pet pick-up and drop-off services (additional cost) to make your life easier. Plus, we provide potty training at an extra charge to help your dog develop good habits during their stay. Now expanding to Yelp, we’re thrilled to connect with pet parents looking for “dog daycare near me” or “dog boarding in San Antonio.” At Cozy Casita de Pets, your pets are our family!

    Paws and Play Resort - petboarding - Updated July 2026

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