purchased an embroidered backpack for my son for Christmas. He started using it when he went back to school in January, and by the end of April, the plastic zippers had broke I have owned five different backpacks over the years from pottery barn kids. Two of them are over six years old, but the quality of the product being sold as diminished immensely I contacted customer support in April and again in August I was told that they do not honor any warranties outside of six months even though I had contacted in April because they did not get all the information they needed They refused my request to send a new one At the price point that you're paying, it should not feel like you're getting your backpack from Amazon Pottery Barnes product has definitely been made cheaper in order for the company to make more money yet their prices did not go down I've attached a picture of the broken As well as the other ones that have lasted, you can noticeably see the difference in material used read more

I've probably bought several thousand dollars worth of items from this location and honestly, never again. The customer service or lack thereof is atrocious, especially for the cost of the items. Some sticks need to be removed from where the sun don't shine. read more

BEWARE BEWARE BEWARE If I could give 0 stars I would!! I am BEYOND outraged with Pottery Barn Kids Lynnfield AND corporate!!! If you are thinking of ordering your baby's furniture from here, please take a moment to read my story and look elsewhere for your own sanity. I will do my best to keep this HORRIBLE experience as brief as I can. My husband and I ordered our baby's furniture, The Larkin Collection, back in mid MARCH and paid in full. I was 10 weeks pregnant. We are STILL TO THIS DAY waiting on our furniture and my baby is over 2 MONTHS OLD!!!! The Backstory: We were initially told our furniture would be delivered in mid June. We lived in Portsmouth, New Hampshire at the time and that was perfect timing for us to get his room cleared out and ready. My husband found out in June he was getting transferred for his work to North Carolina in mid August. We immediately called Pottery Barn Kids Lynnfield to inform them of the move and they said they could deliver the crib and the rest (dresser with changing table top, the nursing glider/recliner, nightstand & conversion kit) could be redirected from the Boston hub to the Hickory, North Carolina hub as it had not left the warehouse in Wisconsin yet. Closer to the due date with no word of our furniture delivery we contacted the company to find out what was going on and found out Pottery Barn Kids in Lynnfield put a note in their system about our move but never updated our address to actually reroute the furniture. For months we have been in contact with NUMEROUS people at Pottery Barn customer service/shipping/etc. with NO resolution as to when we will receive our furniture. For the last 10 weeks I have had to pace around my house bouncing my baby to sleep day and night while recovering from a c-section and having tendinitis!! We have to use our crib upstairs (the only item we have) as the upstairs changing table because we need the pack n play downstairs during the day for naps and diaper changes. Apparently, our furniture has been sitting in storage in the Boston hub for who knows how long. The last person we were in contact with said our order in their system is a mess with notes everywhere and was hard to follow. SO WHEN WILL WE GET OUR FURNITURE?!?!?! We STILL don't know. At 3:30am this morning while I was pacing bouncing my baby back to sleep after a feeding, miserably tired and sobbing in anger and frustration that I cannot sit comfortably and rock him back to sleep in my nursing glider that is just sitting in storage in Boston is BEYOND maddening. So in my exhausted and furious state this morning I decided it's time to share my story to warn other expecting parents of the complete disconnect and lack of care Pottery Barn Kids has for YOU as a customer!! There is so much more to this story, including being charged for two crib mattresses instead of one, who would ever need two?!?.... If anyone from PB cares at all to help us you can contact PBK in Durham, NC as they are the only people in the company that seem to try and help us, but unfortunately it is a shipping/customer service issue and is beyond their control. read more

Went in to set up a baby registry. The customer service was excellent even though they were very busy. Registering was easy with the handheld gun and items are conveniently displayed by male & female and also in matching set pieces. It was fun and quick to set up the baby registry. Items can be added online if needed. I loved all of the design options they offered. Prices are more expensive than some box baby stores but the quality is top notch. I love shopping at Pottery Barn stores read more

I think I have to put a minimum of 1 star. I'd prefer no star rating. I went in to make a catalog return, so I wouldn't have to pay for shipping back. It was a small order and I found out the child had already received it and I don't need it. I was charged 1/3 of the price of the item for the store to return it. Great customer service Pottery Barn. Clearly your company needs money that you need to fleece customers for nickels and dimes. The sales associate tells me if I ordered it in the store they could've taken care of it. How about you use your imaginary customer service skills and help me out anyway. We're talking $5 not $500. She tells me certain items have to be sent back to customer service. How about making a note on the product on your web page so consumers know when you order it. Pottery Barn you should be ashamed of yourself. read more

I had to exchange a nuna pipa lite LX car seat and the staff was super helpful and accommodating. Making sure everything went smoothly!

Usually a great store at other locations. I went in yesterday to look at a few things. 3 workers by the cashier desk and just talking about life. Several customers and I were looking around. I had to go ask for help after about 10 mins. The things I was I interested in weren't in stock and they kept saying just look online and order it. One gal had some attitude while checking me out with one item I found. read more

This pottery barn kids really goes above and beyond for their guests. I stopped in while shopping on vacation and I noticed that the Lilly Pulitzer for PBK was on clearance but the item I wanted to purchase was not available in stock (the mermaid cove anywhere chair cover). The store manager, Krista personally called no less than 10 stores until she found me the item I was looking for. It was so nice to be able to get the item I was looking for without having to call around myself to possibly never even find it. The store was very well kept and I felt very taken care of. Very pleased with my experience, next time I am in town I will be back! Or even if I can't find something at my local store and have to get it shipped this store will be my go- to! read more