I stayed there for a total of six weeks, both pre and post surgery. Arriving on the weekend is challenging as it took a lengthy time for my meds to be apptoved so was in pain for many hours. There were several very good nurses including Christi, Rosio, Ana, Susanna, Mericel and Hector, to name a few. I did experience a small handful of not so great CNA's that were unpleasant and lazy but overall I received good care. They did run out of my pain medicine on 3 different occasions, one lasting almost 24 hrs when I was supposed to be receiving every 3 to 4 hrs. They did one time go into the emergency med kit to give me one dose during this time. Food not bad. Physical Therapy and Occupational Therapy was amazing!! I worked with Katie, Dori, Jennessy, Tierra, Jalwad, Ivan, Aldren, Jazmin Theresa and Bailey. They worked with me through exercise and physical challenges to rehabilitate me and it worked. Overall, most people at the facility were very nice, helpful and would address any concerns promptly. This was my first time at a Skilled Nursing Facility and my experience took a little time to get adjusted to but at the end I was very grateful for everyone. I want to give a shout out to the entertainment Director. She is bubbly and super kind. The perfect person for this position. The facility can use some new equipment in p.t. I would give a c+ on cleanliness. Bring sanitizing wipes. Just saying. read more

Marieta Amat Activity Assistant With my 2 mos stay h PHCC, I met a very friendly and thoughtful Activity lady, Marietta Amat She is A very reliable and accountable with all the Residents she encounters daily. With strong communication, she elevates individual performance and foster a positive workplace, keeps team moving forward. The love and care she gives to all residents is uplifting with no pretends. She is a blessing to all, makes them laugh, dance, exercise with the games she teaches to everyone. Excellent Activity assistant with great and enjoyable game ideas, makes residents occupied to keep their minds busy and their hearts happy. I love Marietta so dearly. Will miss her a lot. Thank you. Godspeed ​ ] read more

THE BEST THING WE DID FOR HIS HEALTH & REHAB WAS TO LEAVE POWAY HEALTHCARE (PHC)!!!! Before I start, I want to give a shout out to Michael who did the intake on my dad. He was fantastic during a difficult decision. If I have to give a star, it is because of him. After intake into PHC, our experience went downhill quickly and it was terrible. Let me tell a few of the examples we experienced. - NEGLECTED TO HAVE CARE TEAM MEETING: They said we would have a meeting after 1 week of him being there to learn about the assessments their team conducted and the treatments he needed. 3 weeks later, we had to advocate to have a meeting. After the meeting there was zero follow up on pending items from the meeting, even after numerous emails where we never received a response. - SUB PAR MEDICAL CARE: The facility dr recommended a referral for specialty dr upon his arrival and it was never done, even though emails were sent over and over asking about it and expressing our growing concerns associated with the needed referral. It was also discussed at the Care Team Meeting...no follow thru. Additionally, when needing a doctor to fill out a form, it took over 3 weeks and there was an excuse at every turn. - COMMUNICATION IS HORRIBLE: Calls regarding healthcare changes or updates were inconsistent, emails were never answered, and when they said that a therapist would call with an update-it never happened. My dad's weight was dropping and they said the dietician would call...never happened. My dad fell, and 911 was called, the nurse could not explain what had happened or how long he had been there or even if they found him on the crash mat. - LACK OF PROFESSIONALISM: Our family found another care facility after 5 weeks of watching our dad's health decline. Three different people notified Poway Healthcare 72 hours in advance of the move and there was no response from PHC. When move day came, they acted like they were unaware, would not answer calls or emails, were inaccurate in their understanding of the laws around him leaving and release of records. The refused to let my dad go with the new facility. Only after the new facility arrived to take him did PHC reach out to me. They also then started making the medical appointments that were discussed in the Care Team Meeting - I am sure this was an attempt to clean up their records. - INTERFERING IN CONTINUITY OF MEDICAL CARE: It took them 4 weeks to provide the medical records for the treatments they provided to my dad during the 5 weeks to the new facility. We had completed the paperwork for the new facility to allow the release of records and when that did not happen, we immediately sent in completed forms they provided for facility. 3 weeks later, they tell of "their policy" for sending records to a facility. - READ THE OTHER REVIEWS: My dad was also one that was diapered, laying in bed all day in dirty linens, with his health declining rapidly. Loss of weight, mobility, and dignity was quick. read more

Their CNA's are the best very hard workers not all but most they take pride in their work. The physical therapy was spot on with the goal on getting you well. They listen to elderly patients stories and give them encouragement when they feel their beyond healing i seen them start a healing process and light returns back into their eyes. Patient ,steady and effective. occupational therapy was good getting you back to normal everyday life at home.. I recommend this place. I would go back there again except for the food. My only complaint but you don't go there for the food anyway you go there to get well. Activities are also great. They do a lot to keep the patients entertained and active they had people come from Hawaii and talk about their culture and showed them how they dance is one example. read more

I am extremely pleased with this facility. My grandpa was in Carmel mountain before this and it was absolutely horrible. Here there is great communication and all of the staff really seem to care. They have great PT (Dr. Katie) and OT (Dorsa). The facility is also very cool. Some of the amenities are not that new, but they have such a nice patio and it is nice to hang out there. I would give the a 10/10! read more

My mom is the patient. She was in El Cajon as a patient at kindred healthcare and was moved to Poway when she arrived at this facility I asked for safety rails for her bed because she's on blood thinners and if she has a fall , she could bleed out they said that would be a special order and they would look into it and can't guarantee that they could get them. They only use them for hospice patients. This worried me because my mom had been through so much already, and did not make me feel comfortable, leaving her there without safety rails on her bed. I also asked if they take her in a wheelchair to please put a seatbelt on her in case she gets dizzy and falls because of the blood thinners. They said that they don't put seatbelts on and it didn't seem like they were willing to work with us for her safety the food that they gave her was atrocious. It was french fries with gravy and chicken nuggets. My mom has to have puréed food due to her digestion and her throat. She had a trach recently taken out and was still Healing.my mom is at the Vila in Rancho Bernardo what a great place best decision read more

Great, attentive, knowledgeable staff. You can tell that everyone really cared. They practiced with just the right amount of attentiveness and knowledgeable. Suggestions read more

Dingy, dirty, dark, depressing. PT staff I encountered seemed to be students with no clue on hip replacement offering care contrary to protocol. Encountered insects on the bathroom floor along with dirt and debris in bathroom corners, walls and doors dirty and damaged, base of rolling bedside stand caked with dried liquid and food spills. Most support staff were helpful! Their "5 Star" claim is totally misleading, and IMO a "2.5"would be a stretch. Don't go in blind on this one! I xferred to another facility after 3 days. read more

My mother went there for rehabilitation for two weeks because she fell at home. My mom was admitted on Monday afternoon, and we didn't get an orientation welcome or a proper introduction to our CNA, MA nurse for daytime/evening shifts, who is our nutritionist. On the second day, I was unsure about whom to ask for assistance. The nursing care aspect is terrible. I did not receive the correct introduction regarding who our CNA, Would Care Nurse, and Medicine Nurse are. Press the nurse call button and no one arrives regardless of the time of day. My unfortunate mom has to walk to the restroom by herself because she couldn't wait any longer. Food - I am astonished by the kind of food they are offering. It's not a nutritious meal. We completed the substitute meal form, yet we don't receive our requested items and frequently ask for additional gravy and a fruit cup for both lunch and dinner. I sense we are an inconvenience to the chef by making our request. Doctor visits occur only once a week, but I believe it should be twice a week. The doctors never examined my mom. Activities Department: Marietta, show great kindness and a loving spirit to all. Even patients/residents experiencing a genuinely difficult period. Their sincerity is palpable. Physical Therapy Department: PT teams are wonderful, supportive, compassionate, and patient with my mom. read more

Dad spent 3 months there. Overall, it was a pretty good experience especially with his therapy, but not so much on the nursing care side... the staff during the day versus evening and weekends were not the same experience. (Days were good) Dad needed more rehab than nursing care and OT/PT was awesome. Melissa and Theresa stood out, they were very engaged with my dad challenging and encouraging him nonstop and they stayed consistent with him. He always talked positively about them. Marlene I believe her name was as a RNA that was good. Pawan was very attentive as well even though I don't think he was really assigned to his room. Appreciated him. Amy in the dining room was so attentive my dad didn't care for her in the beginning but he quickly learned she was just persistent and was looking out for him. Jamil I think his name I was also good. Brandi comes to mind too. Areas they could improve in was not just response time to red button sometimes taking 30-45 minutes but also many times they would come and ask what was needed but didn't return with what my dad would ask. Some (guys) were also rough with my dad and he would call them out. I think they thought he was out of it? Many times my dad would need to use the restroom and they would tell him to just go in his diaper. This happened A LOT. I had to speak up multiple times saying he needed to practice transfers and get on the toilet. It was obvious they just didn't want to do it. Also he was to get up for each meal and I'd catch him in bed many times and they would say "oh he didn't want to" and my dad would say "I was never asked". I should and would expect patients CNAs to just do it every time making the most of patients time there. Seeing or talking to a doctor was a lot harder than it should have been. Maybe they had staffing shortages but this place has a lot of potential if they were just more consistent with care. read more

Great experience here. The whole team is nice, caring, and treats you like family or part of their team.

What kind of rehab facility would release you with a prescription for insulin without the needles/sharps to inject them? Well, Poway Healthcare would and then not be available to provide them because it's a Saturday! This begins a story of 3 weeks of Medicare covered care that includes, a rehab facility that doesn't do rehab on weekends, medication provided which is not consistently provided, Miralax provided even when you specifically ask them to not provide it, failure to answer call requests especially for an emergency. Or when you discover that the MiraLAX works! Patients allowed to wander halls screaming (literally) for help and left alone. And finally, being left without functioning oxygen for 14 hours when 24/7 is required. After all of this it literally took 5 days to actually exit the facility after requesting to do so. This is not the end of this review. I'm pausing to provide more information if they actually call back! It's now Monday, and they didn't call back, so let me finish this by saying that the hard working staff I encountered are working well beyond capacity as charge nurse assistant Rocio worked 17 straight hours and those that do PT, PA, Ivan and others, even the young lady who's every other word was "perfect" did their best work for patients! They will deny that they are understaffed but can't explain my Rocio example. While it should be obvious, I do not recommend Poway Healthcare for any type of rehabilitation. When management's response by several is "do you wish to file a complaint" is their primary tactic, it's time to seek better treatment! read more

Just want to give a shoutout to the staff at Poway Healthcare. They did a really good job caring for my aunt and uncle recently two different periods. Thank you Michael and Lydia and Dorian for the accommodations. Although my aunt is happy to be home, she truly appreciated the care she received while there. read more

Although I experienced some issues at PHC I didn't want to mix them with my review of the Activities Dept. Marietta, Tessa, and Tiffany really go above and beyond. They, especially Marietta, bring such kindness and a loving nature to everyone. Even patients/ residents having a truly rough time. You can feel their sincerity. I enjoy every minute with their positive energy. read more

Mindy Hammond is dietitian and she very good one she take her time ask very important question and very nice and friendly She can be five star service any time ,come by and check out this facility read more

My dad went there for rehab and had such a horrible experience there. The facility is old and not very clean. The rooms were too small to be shared between 2 residents. The pictures on yelps do not truly reflect what these room really look like. It was hard to move around. Imagine how hard it would be for older residents with limited mobility. On top of that, the food was horrible. The worst part was they didn't give my dad a lot of PT time. PT time was very minimal, maybe 5 minutes a day, day on and day off. How can recovering patients have a speedy recovery if they don't have enough PT OT time? When my dad first arrived, they were very very very quick to admit him. However, when he was stable and back on his feet again, I called, emailed, texted MULTIPLE people from admin for discharge plan, they did not respond at all. Michael whom I met when my dad first arrived there promised that their team will meet up for discharge plan but never followed up with me. This went on for almost a week without any updates or resolutions. The staff did not know who would help patients with discharge plan. I went around in circles without any results. My dad felt like he was trapped there. My dad ended up catching pneumonia there and was rushed from this SNF back to the hospital. The moment my dad was back in the hospital, admin people from this facility called and texted me immediately telling me that they will keep the room for him to come back. Ughhhh no thanks. Never again. I truly feel that this facility's goal is to keep the residents there and provide this low grade care as long as they can to make profit. It's quick for the patients to go in but it will be hard for them to get out. My dad luckily pulled him self through the pneumonia and went straight home. I do not Recommend this place to anyone even my worst enemy. read more

I stayed for 30 days at Poway Healthcare Center and was well treated by the nurses and Physical and Occupational Therapists. They helped me to recover from an accident. Had me up and starting to walk again. Marlene, Reina, Ren, Maria G., Chrised, Jasmine, Anthony, Jawan all helped me a lot. Thank you and all those I did not name. You made a difficult time in my life bearable and hopeful. read more

When I first started PT I could not stand nor could I walk - no mobility no independence. In less than 21 days working with the team Katie, Doren. Ivan, and Jawad I could stand and walk- I had my mobility and independence back- I could stand and walk! read more

The food is a joke. HORRIBLE is being nice. Complete change in staff in kitchen starting at the top is much needed. If you want to lose weight because you can't eat their crap. Stay here. read more

Correction on OT Therapist - Dorin is correctly spelled Doren - Excellent therapist, who offers supportive help with all their OT goals. CNA - Renz V. : Provides excellent ongoing help & support for all residential goals & needs. Well deserved Renz! - As ALWAYS well done & keep up the good support for us all here. Appreciate the CNA that you've proven being to us here. read more

PT great with Katy, and Anthony OT great with Marie G Lidia in management was very helpful and prompt read more

Love the facility all staff Michael & Lidia admission department And also Nursing and CNAS read more

Maria G (OT) and Theresa H (PT) were great. Highly recommend these folks!!! They really made the not fun experience bearable and fun read more

Great experience, facility is extremely clean, the staff is super friendly. Nursing, rehab, and all the staff were very supportive and attentive to my needs while I stayed in facility. Overall the care exceeded my expectations. read more

The facility was very clean, I had a good experience with the rehab nurse team. Got really good quality care.

My wife just spent 9 days at PHC after being discharged from the hospital. Pros: - the caregivers at PHC were amazing, every single one - doctors, nurses, CNAs, therapists. Shoutouts to Jennifer, Mirari, Kayla, Trix, Manny, Kurt and many others whose names I've forgotten - the facility, although it's a bit old and tired, is well equipped, well kept up and exceptionally clean - everything happens like clockwork, and everyone on the team knows and embraces their role - did I mention how great the caregivers are? Cons: - the case management staff is capable but seems to be understaffed, which means that communication can be spotty. I believe management is aware of this issue, hopefully it gets resolved. In the meantime, don't be afraid to raise your hand if you have questions or concerns. All in all, a positive experience at a stressful time. read more

What is up with this place in answering the phone or getting to a room?! Called 4 times today (1-3pm) pressing the buttons to get to the Operator and never getting the call answered. Just called (7pm) and got somebody but when I asked them to connect me to a person "they asked what room?" and of course I didn't know because this was the first time I actually spoke to person there. She told me "please hold" and phone started ringing again and again with no answer and then I was disconnected. Wow!!!! So literally call #5 did not get me to the person I've been trying to reach all day and 5th disconnected call today. 0-5. Administrations needs to get somebody to work the phone lines! Sad I can't literally get through the "front door" of the facility. read more

Every caregiver at PHC has been amazing, especially compared to the experience we had when my mom was in another facility in San Diego. I am particularly thankful for Admissions Director Michael Legaspi. His quick response and actions in addressing my dad's care needs have been outstanding! read more

Transferred over from another facility that we had a horrible experience with. Overall the staff and stay was great. However don't expect your belongings to go home because no matter how many times you update inventory and mark clothes, chargers etc they will not be going home with you. It's been over a month since discharge and still waiting on an update from social worker in regards to replacing items or being reimbursed. We had a great experience and communication up until discharge. Hopefully we have answers going into month 2 of being discharged. read more

Top notch facility with amazing staff. Thank you to katie and the admissions team for all the help.

Amazing staff at this center. My father was directed here after his spinal surgery. Thanks to the staff my father was able to walk normally after only just a short month. Thank you Poway! read more

Best nursing rehabilitation team! This center is very organized and clean. Thank you so much to the staff for such an amazing job.

My 72 yr old sister was transferred to Poway Healthcare Center after discharge from the hospital. From day 1 she has received the greatest care. From the doctors, nurses, CNA's to the cleaning and maintenance staff, she has received the best care. They pride themselves with cleanliness and it shows. It is clean and smells fresh. We, as a family, have been very pleased with the facility and staff and so has my sister. read more

From our family's experience, we had both of our elderly parents at this facility at the same time. The whole staff from CNA's (ex: Pawan), to Admin (Michael L. & Derek), Med Nurses, and Director of Nursing who also ran our Care Conference (Izzy), PT & OT were all amazing! Transferred my dad from a horrible facility 5 min away to a breath of fresh air and relief here! Everyone we ever met here cares and enjoys their job creating a happy & welcoming environment. Their doors are always open and their ears always listen to any family questions. We had a nice experience from beginning to end (even had helpers help us pack!). Thank you!! read more

My husband was just discharged from Poway Healthcare Center. He was there for 11 days. The CNA's and Nurses were wonderful. The staff was very helpful. PT and OT worked him hard so he could get home quickly. read more

My mom was unresponsive at this facility for "12" hours, so they say????? They didn't even have the audacity to call me and let me know she was unresponsive nor at her final walong moments!!! If I wouldnt have called up there asking to speak to my mom, I would've got a call saying she was dead!!!!! I hate this facility and if I could do it all over again? I'd take my mom home and keep her there! Who knows just how long she was unresponsive for?!?!!! They said 12 hours but I beg to differ! This facility and there nursing staff are by far the worst I've ever encountered! Please take my advise and take the time to find a better one! If not then I HIGHLY SUGGEST TO PUT IN A NANNY CAM!!! I didn't want to post this picture of my mom but I feel I could be helping someone by showing just how horrible this place is. If you look at my mom's face, you can see that her head had been at a side slant to the right for so long, that her nose started to stay as if it was molded that way... The other photo of her is just a week or so before she past. This place killed her. The staff is not there because they care. They're only there to do the minimum and get paid. The cuts above my mom's right eye are unexplained also. I turned her head and she had scars and bruising on the whole right side of her face and ear. Please take my word for it, don't put your loved one in this facility for nothing. They also had her food tray on her potty https://g.co/kgs/X6rfdF click the link to the Google review I left to see the photos I mentioned. Can't post here due to a technicality. read more

Poway Healthcare Center - Rehabilitation Center Near Me - Poway, California

Two stars are only for the 10 star pt and ot staff. 20 days in this facility was 19 too long. Less than zero stars for communication about what is going to occur, what can be done to help your loved one recoup, what needs to happen before your loved one can be released. It took 10 days and 8 requests and the threat of putting my father in a wheel chair and rolling him out of the facility for a care conference, and then they had me talking to someone who wasn't his social worker. Then, when I did get to speak with his social worker, I feel like I was treated like one of the patients, rather than a care taker readying in home care for a patient. I was told steps but not WHY... they will need to do thing. Drs appt with their general practitioner within 7 days before we can release him. Then she asked about what his pharmacy would be. When I asked about when she would call in the meds so I could set up pill trays. Oh that's what the Drs appointment is for. WHY would she bother asking about the pharmacy????? If these folks would create a sheet of paper that says "welcome, your social worker is X, the best way to reach them is Y, and they are here to help you with Z. You are scheduled for pt/ot 5 days a week while you're here. Breakfast lunch and dinner are served (with a brief run down). Laundry is handled in this fashion, or your loved ones can arrange to take your dirty clothes and bring you clean ones. (And yet his clothes still disappear to never be returned, put names in EVERYTHING) If you require assistance, please use your call button and a nurse will be in to assist you. There should be a remote for your television and activities are listed on the calendar hung on the wall at the foot of your bed. When it's time to plan for your discharge you/they will need to arrange for a variety of in home changes and equipment. We will review these items with you in the days leading up to discharge. You/they will also need to arrange for a visit to your general practitioner to review (if any) your meds and have them reviewed, approved and sent to your pharmacy. You will be sent home with whatever meds we have available for you, with instructions on how and when to take them. " Remember this is what i feel it should look like. My experience was quite Different. No care conference, until threatening to remove patient. Laundry missing, canceled pt on the final day, and got snippy with me when I try to arrange 5 days in advance when we wanted him to come home. "Our dr will have to have 72 hours notice to release him" last time I looked 5 days is over 72 hours. Over Memorial Day weekend I discovered whole groups of pills left unattended on his tray untaken twice. One was from the previous night. The nurse said oh that's last nights, I'm getting ready to bring pills go ahead and give them to him now. Then hurried in a few seconds behind me and says not the pink ones he doesn't need those his bp is high enough. I couldn't get him out of this place fast enough. But they do allow you to bring in their pets for visits so that's nice. read more

Absolutely a horrible place to send a loved one. Very under staffed and horrible care. Sent wife home with no medications because she left early. They told is if you leave early we will not give you any of your meds to take home. Horrible experience. read more

Poway Health Center is a very professional and knowledge able facility I highly recommend this place not just because of what they know they helped me with my recovery it felt like I was family and that is something that I have to share with the world. Sincerely you know who Jacc D read more

Poway Healthcare Center - Rehabilitation Center Near Me - Poway, California

Know your rights. As a patient or guardian, you are entitled to a Care Plan Conference. Caseworkers here act as if they don't know this and wouldn't share a health update and evaluation until repeatedly pressed. It's the law. In addition, the staff is overwhelmed and slow to respond to needs. The facility is old and dark - dark hallways, dark colors and therefore depressing. Staff slow to answer the phone if they answer at all. It's a sad and scary place. read more