Marieta Amat Activity Assistant…read more With my 2 mos stay h PHCC, I met a very friendly and thoughtful Activity lady, Marietta Amat She is A very reliable and accountable with all the Residents she encounters daily. With strong communication, she elevates individual performance and foster a positive workplace, keeps team moving forward. The love and care she gives to all residents is uplifting with no pretends. She is a blessing to all, makes them laugh, dance, exercise with the games she teaches to everyone. Excellent Activity assistant with great and enjoyable game ideas, makes residents occupied to keep their minds busy and their hearts happy. I love Marietta so dearly. Will miss her a lot. Thank you. Godspeed ​ ]

THE BEST THING WE DID FOR HIS HEALTH & REHAB WAS TO LEAVE POWAY HEALTHCARE (PHC)!!!!…read moreBefore I start, I want to give a shout out to Michael who did the intake on my dad. He was fantastic during a difficult decision. If I have to give a star, it is because of him. After intake into PHC, our experience went downhill quickly and it was terrible. Let me tell a few of the examples we experienced. - NEGLECTED TO HAVE CARE TEAM MEETING: They said we would have a meeting after 1 week of him being there to learn about the assessments their team conducted and the treatments he needed. 3 weeks later, we had to advocate to have a meeting. After the meeting there was zero follow up on pending items from the meeting, even after numerous emails where we never received a response. - SUB PAR MEDICAL CARE: The facility dr recommended a referral for specialty dr upon his arrival and it was never done, even though emails were sent over and over asking about it and expressing our growing concerns associated with the needed referral. It was also discussed at the Care Team Meeting...no follow thru. Additionally, when needing a doctor to fill out a form, it took over 3 weeks and there was an excuse at every turn. - COMMUNICATION IS HORRIBLE: Calls regarding healthcare changes or updates were inconsistent, emails were never answered, and when they said that a therapist would call with an update-it never happened. My dad's weight was dropping and they said the dietician would call...never happened. My dad fell, and 911 was called, the nurse could not explain what had happened or how long he had been there or even if they found him on the crash mat. - LACK OF PROFESSIONALISM: Our family found another care facility after 5 weeks of watching our dad's health decline. Three different people notified Poway Healthcare 72 hours in advance of the move and there was no response from PHC. When move day came, they acted like they were unaware, would not answer calls or emails, were inaccurate in their understanding of the laws around him leaving and release of records. The refused to let my dad go with the new facility. Only after the new facility arrived to take him did PHC reach out to me. They also then started making the medical appointments that were discussed in the Care Team Meeting - I am sure this was an attempt to clean up their records. - INTERFERING IN CONTINUITY OF MEDICAL CARE: It took them 4 weeks to provide the medical records for the treatments they provided to my dad during the 5 weeks to the new facility. We had completed the paperwork for the new facility to allow the release of records and when that did not happen, we immediately sent in completed forms they provided for facility. 3 weeks later, they tell of "their policy" for sending records to a facility. - READ THE OTHER REVIEWS: My dad was also one that was diapered, laying in bed all day in dirty linens, with his health declining rapidly. Loss of weight, mobility, and dignity was quick.

There are a lot of nice ppl here but what really gets me mad is that staff gets wrongfully…read moreterminated for things that never happened when liars want to spread rumors .....Henry is cool, I love that guy, but please be careful who you get close to or even talk to cuz they may get fired for doing their job and that is really really horrible, but their are some nice people like I said Henry,(the good looking one)...LOL Stacey, Kim, Janae and the PT/OT'S they definitely work you hard to get you ready to be able to go home, but for the liars & sneaks & the back stabbers all I'm saying is be careful.... for everyone I mentioned INCLUDING the person who got fired I love you all & I appreciate everyone who took care of me!!!!

I went here for care and I didn't expect the type of care that they gave me here! They are very…read morepersonable and they will respond without too long of waiting times and they seem to be on top of their game.

I arrived at Ridgeview Health Center following a very invasive surgery and was immediately…read moreimpressed by the community. The facility is exceptionally clean, modern, and well-maintained, with a beautiful outdoor patio where I could enjoy fresh air and sunshine. There were also a variety of activities available, which helped make my recovery more enjoyable. The care I received from the nursing staff, physical and occupational therapists, wound care specialists, rehabilitation team, and dietary department was outstanding. Every staff member I interacted with was professional, compassionate, and took great pride in their work. They consistently went above and beyond to ensure I received the best possible care. I would highly recommend Ridgeview Health Center to my family and friends. The quality of care and dedication of the staff were truly exceptional and exceeded my expectations. Cathy K

4 months of care at Ridgeview was the worst experience ever. Made our very difficult time,…read moreactually horrific. Orders from ER not input into their system correctly. Call button for assistance wasn't working (and never checked) Lack of communication between the doctors and staff - caused a handful more "falls" that should have happened. More visits to the ER than anyone should have had. Doctors testing orders ignored, even asking over and over. Promises of "checking on my dad every 2 hours" were ignored and not ever implemented. 2 of us were there everyday and still could not get the quality of care and dignity that my dad deserved and needed. We were lied to daily and staffing numbers were under the mandated requirements. I would not put my worst enemy in Ridgeview. Be very vigilant before putting your loved one here.

My father (aged 91) required rehabilitation after his Hip surgery. The care he got at Caramel…read moreMountain was excellent and above and beyond my expectations. Beside the physical therapy that he needed and generously received, he also received speech therapy (for slurred speech) as an added bonus. The staff was friendly, respectful, and understanding. Well done Caramel Mountain Rehabilitation and Health care Center!

Carmel Mountain Rehab Center is amazing. The staff is knowledgeable, caring, and really takes the…read moretime to personalize your treatment. The facility is clean, organized, and has a great positive vibe. You can tell they genuinely care about your progress and recovery. Highly recommend if you want a team that truly supports you every step of the way!

Moved my mom from another memory care in Poway to Silvergate Rancho Bernardo Memory care. Night and…read moreday difference. We are all very happy with Silvergate!! I am a registered nurse, and my standards are high. We have been very pleased with all of the staff, the caregivers and the leadership--as well as the activities and the meals. My mom loves being able to choose her meals (with help) from a menu. Everyone has been caring and have gone out of their way to be helpful to my mom. My mom has had several medical issues recently that required hospitalization. Both times the staff recognized my mom needed medical attention and acted on her needs appropriately. Not only that, they sent her a get well card with personal notes from the staff, and several of them have called to check and see how she's doing. I cannot tell you the peace of mind I have knowing that my mom is safe, well cared for and ENJOYING her life at Silvergate. We visit frequently (almost daily) and have never encountered anyone that wasn't kind or helpful. The staff always make you feel as if you and your loved one are important. Silvergate has also incorporated several family activities into their activity calendar (summer dinner on the patio with family) etc. Highly recommended Silvergate if you're looking for kind, compassionate and active memory where your loved one can enjoy their moments and activities. The facility and surroundings are modern and beautiful.

I was recently with a friend whose husband is living in the Memory Care part of Silvergate and…read morevisited with him while he had lunch. Although the facility is VERY nice, I was really surprised to see he was given a plate with several different types of foods mixed together. He kept asking what this was and what that was, and then he refused to eat. What really surprised me was that this is a facility that caters to older people. Gee, doesn't everyone know that children and very elderly people don't like their foods all mixed together? People like to identify what they're eating and the person who has dementia can't remember what all the foods are (and that they're safe to eat) if you can't identify them. It's just too confusing and it's one more bump in the road they don't deserve!

My mom has been with Villa Rancho Bernado (Victoria Station) since June last year. Most of the…read moreCNAs there are very friendly and responsive. My mom is also very lucky to be under the care of two outstanding and caring nurses , Qian and Carol, since she started here. I'm very happy to see how my mom adjusting so well there and thank you Victoria's staff for helping my mom. Theresa

The only reason to send your loved one to this facility is if you want them to die a slow a painful…read moredeath. I don't say this lightly. My believed Grandma Vasquez has the unfortunate experience of dying at this facility. When she entered at 95 she was walking with walker but the facility had her in the bed or wheel chair the entire time at the facility. In her last days she was in excrusiating pain. Fast forward 30 years, and this place was going to let my dad drown in his own fluid because they didn't take his edema seriously. Although my dad has AFIB, diabetes, and Renal failure, they did not order dialysis or a pacemaker. Thank goodness I listened to my gut and called 911. Two months later and my dad is 30 lbs lighter and is no longer on oxygen.

We had the chance to visit family that lives there. It really is impressive and they gave us a tour…read morearound. This is the retirement lifestyle where you don't have to worry about housekeeping or landscape maintenance, common expenses and bills are included in monthly fee. It's 53 acres of manicured grounds with water features and serene open spaces, apartments, townhouses, duplexes, villas with 1,2 and 3 bedrooms. They have a computer lab , conference rooms, library and theater. Included: meals at restaurants, housekeeping and landscaping maintenance, entertainment and transportation services, pickleball and tennis, movie theater, open-air indoor pool, gym and other on-site attractions. Comprehensive Care Each resident has access to the adjacent health center for assisted living, memory care and long-term care in a skilled nursing center, if ever needed. Wellness Services * 24/7 on-site licensed EMTs * On-demand physician access through telehealth services * Fitness classes and health lectures * Physical, occupational and speech therapies Health Services They offer comprehensive support for common illnesses to navigating the process of healthy living Activities Dancing, Live Bands, Zumba, Painting, Photography, ceramics, trivia nights, games, book clubs, coffee socials, support groups, conversational Mandarin and so much more. Dining (meals are on a point system) Las Ventanas They offer premium entrees such as fresh fish, rack of lamb, steaks, lobster and scallops. The Mission Grill You can set up reservations for formal dinner plans or have a casual meal at the clubhouse lounge. The Shores has an intimate outdoor garden space, retractable doors, brick-oven pizzas and lively lounge-style open kitchen.  Grab-and-go Cafe for convenient take out meals. They also have a dog park and garden.

While researching retirement communities in the San Diego area, we came across The Glen at Scripps…read moreRanch. From the moment we passed through the guarded gates, we were struck by the beauty of the grounds. We found impressive buildings surrounded by gorgeous landscapes with multiple types of flowers, shrubs and trees all perfectly maintained. The interior of the structures were equally impressive, decorated with high quality furniture, lovely artwork and interesting artifacts everywhere. The use of water features, (bridges over streams, babbling brooks, coy ponds and fountains), created welcoming areas that made one want to sit and stay awhile. All of the staff members we encountered were friendly and kind. One that stood out among the rest was Seth Limon-Residency Counselor. He was extremely professional, knowledgeable, organized, personal and had a great sense of humor! Seth had prepared and excellent presentation for us that gave us a sense that we truly knew all that The Glen had to offer. It goes without saying, that when we are ready to move to our ideal retirement home community, The Glen at Scripps Ranch is on the top of our list!

If I could give them 10 stars, I definitely would. Placing…read moremy Mom in a Retirement Community was a heart wrenching and very difficult decision. I want to say that making the choice to place Mom at The Remington Club was, in every possible way, made bearable and much easier with the guidance and help from the loving, compassionate, caring and hardworking staff. Not only is it a beautiful, clean and well-kept facility, you can see that the residents are very well taken care of and are very happy. I show up unannounced many times during the week and even on weekends and I walk in to Mom being loved on and she's kept clean, well-dressed and always beautiful. Most of all, I owe a special thank you to Marshall Spencer, Director of Transportation, who my words cannot begin to express all that he has meant to me and my family. Transportation services was a crucial deciding factor for us. If Mom wants to attend church services, or needs to go to her doctor's appts or just go on fun excursions, it's such a good feeling to be able to depend on Marshall to facilitate that for Mom. Whether it's a regularly scheduled trip or if she feels like getting out for a while, knowing we have someone like Marshall to deal with the driving services provides us peace of mind. Particularly as people age, they may deprive themselves of certain activities and enjoyments because they don't want to deal with nighttime driving, heavy traffic, unfamiliar directions, or the possibility the car breaking down. That's no way to live life - particularly in your golden years. He takes the hassle of driving off her hands. Please, if you need to send your loved one to a higher level of care try The Remington Club. You will not be disappointed. I owe them so much! It is also very affordable and the peace of mind is priceless!

ATTN: Carlos X Montaño, Jr., PsyD…read moreChief @ WINGS RECOVERY CENTER, CARLSBAD, CA: My experience at Wings Recovery Center -- Carlsbad, CA (Faraday Ave) I went into Wings Recovery expecting the "safe, professional program" Admissions promised me. What I got instead was a facility that treats clients like a revenue stream, not people. Staff conduct: Two front-desk staff -- Dani, and a coworker who wears blue scrubs "to look important" (her words, when I asked) -- raised their voices at me and told me to leave the facility. I then spent 3 hours outside in the heat arranging a Lyft and a last-minute hotel. While this was happening, I overheard them talking about me behind my back and scrolling their phones to shop online instead of attending to clients. Unlicensed staff, ignored medical needs: The CCTs supervising the housing unit are not licensed or certified. My documented conditions -- fibromyalgia, arthritis, severe insomnia, Hashimoto's thyroiditis, musculoskeletal issues -- along with my PCP's orders for Spravato care and knee injections, went completely unaddressed. I had no access to a dietitian despite my dietary restrictions and was essentially living on avocados, losing weight I didn't need to lose. Missing property, no HIPAA accountability: When I asked what would happen to my prescribed medications (prescribed by my own doctor, for use in my home state) since I wasn't allowed to take them with me, staff shrugged and told me they'd simply be destroyed. I left with multiple personal items missing -- two pairs of shoes, suitcase locks, toiletries, prescribed skin cream -- and was never given the property inventory I requested. Pressure tactics: After I fought for two days to be discharged, staff called my husband to try to talk me into staying. We didn't fall for it. The bottom line: Admissions promised reimbursement for my flights, hotels, and rideshares, plus restitution to my insurance (BCBS FEP). I'm still waiting. I have records of everything -- dates, costs, conversations. If you're considering treatment, look hard at a local IOP before you spend thousands of dollars and fly across the country for this. Do your research on Wings Recovery Carlsbad before you trust them with your care. #WingsRecovery #Carlsbad #PatientRights #MentalHealthAwareness #KnowBeforeYouGo #HIPPAA #HIPPAAVIOLATIONS #HIPAARIGHTS #CONSTITUTIONALRIGHTD A couple of practical notes: I left out the physical descriptions tied to the photos (tank top, etc.) -- for a public post, especially one identifying employees by name/appearance, that's the part most likely to trigger a defamation or harassment claim against you, not them, so it's the one place where restraint protects you rather than softening your story. If you do post the photos, consider whether your state requires consent to publish someone's image, since that varies. -SUSAN GORSKI Intake Date: July 15th 2026 Discharge By My Own Will Date: July 20th 2026. P.S. I look forward to getting reimbursed as PROMISED by anemployee in Admissions during our phone conversation on Thursday July 23rd 2026. I will be more than agreeable to send ANY AND ALL RECEIPTS of my Flights, Hotel Stays, Rideshares and more once I hear back from Wings Corporate Office, especially from WING'S CEO, Carlos X. Montaño.

I would give zero stars if I could. Our loved one with Alzheimer's was here for one month. Why?…read moreBecause she got out, mid-day, and no one noticed. Thankfully, a Good Samaritan noticed an elderly woman with a walker headed down Midland St. in Poway. Sunview Gardens was ill-eqipped to care for her. The owner knew she had Alzheimer's and even assessed her! She had no problem opening the gate around the perimeter of the house. It is a very small facility; the staff definitely should have been paying closer attention. In addition, we hired a third party care-giver to stay with her overnight one day/night. This person notified us that a caregiver at Sunview literally yelled at our loved one for coming to the breakfast room before it was time. Stay away from this place if your loved one needs Memory Care.

My 84-year old mother, who's suffering from congestive heart failure, did not have the opportunity…read moreto stay at Sunview Gardens, as she was rejected by the proprietor, Felicity. About a month ago, I got the call from mom that no son wants to hear. "Son, I can't stand up". Mom ended up going to the hospital via paramedics where it was determined that she had previously undiscovered congestive heart failure. She already had crippling osteoarthritis, which we knew, but we didn't know mom's ticker was bad. After hospitalization, she spent several weeks in a skilled care facility. We started in search of an assisted care facility. Now understand that mom does have a budget, so it's fair to say that while we can spend some money, this is not a "money is no object" situation. Also, understand that I've been a businessman for over 30 years and I do believe in negotiation, where appropriate. The party on the other side can say yes, no, or meet you in the middle. I visited Sunview Gardens and I thought it was aesthetically quite nice. Felicity seemed like a strong businesswoman, and I can respect that as a businessman. We found a room that we liked and I thought we had agreed on a price, subject to an evaluation of my mother. I also liked the fact that Felicity told me that they did not have a community fee. We got close to admission time and were working on scheduling a day and time to evaluate my mother. Felicity messaged me and told me that she could not do the price that I thought we had agreed upon. Um...okay. Didn't like that, but I didn't spend a lot of time debating it either. Wasn't thrilled, but it wasn't necessarily a deal breaker either. She asked to e-mail me a message, so we could be "clear on fees and charges". In the e-mail, she mentioned a $1,000 non-refundable administrative fee and a $1,000 deposit which would become non-refundable if mom couldn't move in by Monday (this message was received on Wednesday afternoon). These fees were new to me and had not been previously discussed. Again, I did not rule anything out, but I was caught a bit off guard. I was willing to give her a deposit, that day in fact, but wasn't loving the "non-refundable" aspect of it. Further, I had not previously seen a non-refundable "administrative fee" as high as $1,000. The other similar facilities were no more than $500 and one or more were at zero. I asked Felicity, and this is a direct quote, "Also, do you have any flexibility on your $1000 administrative fee? When we looked at other places, the highest fee that we saw was $500, and one of them had no administrative fee." Her reply? "Hi Brad, I am not comfortable with all of this bargaining on our fees. I think it is probably better to find a facility more in your budget range. As you know, there will be level of care increases in the future, should your mom decline. thank you for stopping by and seeing our facilities. Wish you the best in finding a place that is more suited to her budget". So she made the decision to reject my mother and of course I was rather annoyed by it. It's her right to do that, and it's my right to be unhappy about it. The facility is aesthetically nice. My sister wailed like a baby upon learning that my mother's admission request was rejected. Both my mother and I believe that it was a blessing in disguise. While I wish her the best, in turn, I must offer a less-than-ringing endorsement of Sunview Gardens. I respect her right to make business decisions, but I do not have to like the decisions nor the way that she makes them. I also wanted to respond to my sister's ridiculous "counter-review". I did find a nearby room with a private bath, far, far more impressive gardens, zero community fee, zero admin fee, $500 fully refundable deposit and we were told to "take our time" about moving in. I sense that mom is going to get a much higher level of care from a team that I trust. Oh, and they came down $1000 per month. That's called "negotiation", and the owner is "honored" to have my mother stay there. My sister gets caught up on on aesthetics. Cute place. Cute little dog. She had this bizarre little fantasy about visiting her mother there around Christmas. Reality check Laura, it ain't going to happen. This lady rejected your mother. There's absolutely nothing wrong with negotiation. There's absolutely nothing wrong with politely asking about fees that are plainly out-of-line with the competition. Instead my sister attempts to justify them and Felicity's actions. How's that for loyalty? As a side note, as of this writing, there are zero dementia patients at the facility where my mother is going. Only very sharp residents. One was a professor who graduated from Oxford University. And unlike the situation with Felicity, I actually trust the owner and the husband and wife care team that will be looking out for our mother.

They're the best. I've been a caregiver for three years. They're professional but still family…read moreoriented, compassionate. We have good rapport with our clients. I love going to work and seeing my clients smiling faces.

BrightStar care of Carmel Valley and Rancho Santa Fe is a very professional company. The office…read moreteam they have are very knowledgeable and are willing to help out at any given moment. They don't just place any staff with your loved one they truly take the time to make sure it's a perfect match on both ends. Keep up the hard work! Definitely recommend this location 100%