I am a recent tenant of Rent Lucky. The only reason I did not renew my lease was because, I was…read moreable to buy my own home. I had a great experience because the team is very kind and helpful. I got a full refund on my security deposit. I really liked that I could just text their phone number and get a reply verse emailing or calling. I highly recommend Rent Lucky.

I've written 5 star review for the office staff, I'll leave this one open for possible upgrade due…read morethe the maintenance service. Every job takes multiple passes and months. Had a broken stove replaced a couple months ago, and imagine my surprise when the guy who brought the replacement asked what I wanted him to do with the old one. It's still sitting in front of my unit after several requests to remove it. I'll stop here for now, and will update later, but I live in nice condos and this shyte looks GHETTO as hell. My neighbors hate it, but why should I pay to remove it myself? I LEASE? For years now, and my rent is ALWAYS early.

I started working with AvenueOne for the last two years, initially with one house, and now I have a…read moresecond one managed by them. Before choosing AvenueOne, I had conversations with 3-4 other companies and asked similar questions to calibrate my expectations and have a comparative view of options. AvenueOne emerged as the winner for me, and specifically, Julie was influential in my decision. She is a great person to work with, reasonable, timely in her communications, and quite experienced in this field. Secondly, Monique was responsible for handling tenant screening and lease management, etc. Brianna is the person actually handling day-to-day operations as my property manager. She is a gem, if you can believe it. She is really understanding and hardworking. Anytime I had something on my mind, dropping a message or email, she was there for me. Lastly, I also had online conversations (via email) with Kathy for portal-related and payment-related questions. Overall, I am highly satisfied with the AvenueOne experience over the last two years. Here are some points I want to highlight about AvenueOne: Responsiveness: The company's response times to maintenance requests and inquiries are generally quite satisfactory. They make an effort to address concerns within a reasonable timeframe, which is appreciated on my end. And this is not only for me as a landlord but also from the tenant's point of view; I can see the same level of responsiveness. Communication Quality: The folks at AvenueOne maintain decent communication with both tenants and landlords through regular updates and reminders. For instance, I receive updates about quarterly audits at the house, along with a detailed report with pictures showing potential issues. Overall, I was mostly happy with the quality of communication. Maintenance and Repairs: For cases where a tenant raises a ticket, AvenueOne has been on top of those tickets and confirms with the tenant. I was also notified about raised issues, and for urgent matters, they immediately jumped on the solution. For others, generally, I was pulled in and asked for approval. I've had mostly positive experiences with the company's maintenance and repair team. I also had a case where the tenant was a bit unreasonable, but to be fair, Brianna, my property manager, did a great job reflecting my opinion and setting reasonable expectations with the tenant, effectively balancing the needs of the tenants with the long-term financial health of the landlord. Property Upkeep: My understanding is that the properties managed by this company are usually well-maintained. They send periodic audit reports about the health of the property, with varying levels of urgency, e.g., things to keep in mind for future maintenance vs. more urgent fixes needed. Each item in the audit report is generally accompanied by pictures. Rent Collection: The rent collection process is generally convenient, mostly automated for the landlord. Each month, you also get a report on the breakdown of costs, if any. Tenant Screening: The company's tenant screening process appears to be decent, which helps maintain a sense of security and community among residents. Their attention to this aspect is appreciated. Lease Management: So far, I have only had the experience of lease renewal and not termination or move-outs yet. But overall, it was thoroughly documented, and it was an easy process, all done via DocuSign. Online Portal or App: The company's online portal and mobile app are convenient tools that simplify various processes. I appreciate the portal a lot. Value for Money: Considering the services provided, the management fees charged by the company are reasonable. Overall Satisfaction: Overall, I've had a great experience with AvenueOne. The company is run by great people, all doing their best to reflect the landlord's best interest while being sensitive to tenant needs as well.

I rented from Avenue One (AO for length) for two years and I cannot recommend them to renters who…read moreare looking for consistency or dependability in their landlord. The first clue was in month four after we reached out to our property manager about cutting the 6x6(ish) front yard. We requested AO to amend the first draft of their proposed lease agreement to exclude the yard as a tenant responsibility - they agreed and the lease we signed included no tenant responsibility for the front yard. When they finally hired someone, the third-party company blew a rock that shattered our glass door. Given the glass covered the entire door, it was an extreme safety and security hazard. We shared with AO that someone could easily kick it in and that it could also easily break w/ daily use. They came out quickly to assess and scheduled a third party shortly after. We then made time out of our professional schedules 5 times to get evaluations which AO insisted upon even after given guidance to replace by 2 separate contractors. It took us emailing the owners of AO directly to have them schedule one final evaluation, which ultimately suggested replacement anyway. It took TWO MONTHS to replace our front door, and only after requesting and negotiating were we offered compensation. The front lawn was not mowed again for the last 18+ months of our lease. This was a pattern. AO hired third parties that weren't consistent in communication or performance. Other maintenance requests were put off and ignored. In the case of a separate upstairs bathroom issue, the hired team broke an item in a bedroom and left $20 to help replace it. We received a new property manager after the door incident, and while certainly better than the first, the communication felt clumsy, incorrect, and in need of prompting rather than being proactive. I expect more from a company that chooses to rent to people, as it should be predictable and dependable in exchange for the monthly rent - and we were tenants that paid rent on time, every time. We gave 50+ days of notice before vacating. A new employee from AO who showed properties sent an email at 1pm on Friday to begin the process to list our apartment but mentioned no timeline. Less than 4 hours later, we received a curt email alerting us that an ad "was live" and that they had "3 people waiting to see when they can tour" on Monday afternoon (less than 24 business hrs). After calling and sharing our circumstances, they emailed it was within their rights to show our home w/o consent with 24 hrs notice. My roommate negotiated a few days to return from travel and to secure our valuables. Our caution only came as a result of several encounters where the AO team and their third-party contractors broke things in our house. The request we received to show our home and the striking urgency that AO created is a pattern that shows they do not respect tenants. Pressuring us to respond to them showing the apartment over a month before our lease ends with 4 hours in between emails is not reasonable. It is particularly unreasonable given we had provided our notice to vacate over 2 full weeks before that email exchange (nearly 2 full months before our two-year lease ended). This urgency to move rapidly had never once been AO's approach to maintenance for any concern we had. When the agent ultimately showed our home, they sprayed heavily scented perfumes (they admitted to this later) in our purposefully unscented home, resulting in significant allergies that caused a night of headaches. When it came to the walkthrough, we had to basically beg to be there. The timing of the walkthrough was shifted on the night before the appointment. In an email before the walkthrough, they mentioned extra charges if our unit wasn't in the same condition it was upon move-in. However, we confronted them with language from the Seattle Renters Handbook that if cleaning fees are charged as a fee before move-in, you cannot be charged for cleaning after moving out. They requested we sweep the rooftop deck that was rotting and decaying - yet another ignored maintenance request that they received months before they knew we planned to move out. We did get the full deposit back, but I have to chalk that up to our clean nature and our unrelenting focus on over-communicating and keeping written records. This level of vigilance felt exhausting, but something we had to keep up with AO because they never seemed to have our best interests in mind. Ultimately, I could not in good conscience recommend this company to any renter. AO showed time and time again what they thought of us by providing absolutely minimal service and little respect to us as renters. If you do rent from them, start keeping written records and don't hesitate to contact the Seattle Tenants Union for guidance. The only striking positive was the initial real estate agent, Barb Bender, who was incredible. She showed care, created clarity, and sold us on AO.

Beware: North Towne Manor deletes bad reviews and they have been unjustly doing so for many years…read more I endured 2+ years of suffering living here. There are MAJOR issues with noise. You can literally hear everything your neighbors do, even cough. That alone made living here a nightmare come true. Packages were stolen constantly. Management kept changing and were usually terrible. Neighbors are mixed: okay, great, and monstrously terrible (I suffered because of the really bad ones unfortunately - there were plenty of times it was downright scary). I lived and left the place SPOTLESS. I even cleaned the walls regularly as a tenant and they did not even have to repaint when I moved out. They were very happy with the mint condition I left the apartment. They still charged me a $250 cleaning fee (not only did I leave my apartment in excellent condition, but when I moved into it, it was unclean. Where is the cleaning fee money really going?). The walls would seep a yucky yellow substance that most likely was smoke building from a previous tenant. There are also plumbing issues and times when my tub would be covered in filth because the old drains would spit up a bunch of crap. My apartment was also not wired for internet, which was a huge, unbelievable problem to have in this day and age. I wish I never trusted North Towne Manor and spent years of suffering here. I would advice you to seek a better home because life is precious and not meant to be lived miserably.

BEWARE! Where do I…read moreeven begin with the amount of problems I've had from renting through this company for just 18 months... They lied about the monthly rent price and changed it after we paid the application fees like some bait and switch. And only after we provided screenshots as proof did they eventually honor the original price but that took nearly two weeks and we were dangerously close to running out of options. They lied about the apartment being ready and wired for Internet. Took almost two weeks of calling them and Xfinity until they finally tasked their amazing maintenance team with the job of wiring the apartment for Internet. Meanwhile as someone who works from home and needs Internet to work from my desktop PC, I was unable to work for a week and lost wages. Wages that they refused to take off the rent due to their lies and inaction. I had to call and literally beg them for help before they finally jumped in to do something and got it fixed after another day or two. We notified them of a homeless individual leaving trash on our patio and the response from their agent was literally "Oh no!" and nothing else. One of their subcontracted maintenance workers backed into our parked car ON OUR MOVE-IN DAY. Said worker did not have any insurance of any kind. InCity provided absolutely no help and essentially told us to go away as they were not liable for anything. They charge outrageous prices for rent and for parking and they built a garage next to a healthy tree causing the garage to receive foundation damage over time from the growth of the tree and the trees roots were damaged from the garage. This led to the tree falling over onto another tenants vehicle totaling it and knocked out power. We have been without power for almost 4 days now! 10/2/2023 - 10/5/2023 InCity stooped as low to even tell that tenant with her totaled vehicle that she needed to have it towed and pay it for out of pocket! Getting the agents to provide consistent updates is like pulling teeth. Getting them to help at all is a struggle. Other than that one maintenance worker who nearly totaled our car (to be fair he did come find us and admit what happened), the only good thing about this property management company is the contractors that they've hired to make repairs. Specifically Ryan Glassey and Ryan Scarff. Those two guys have always gone above and beyond and we love them for it and they deserve all the love and praise they could possibly receive for their communication and outstanding help. As far as InCity goes, If I could give 0 stars I would. If you are considering renting a property owned or managed by this company beware! They will do anything they can to avoid providing assistance or help in anyway. Imagine an insurance company that is trying to nickel and dime you in order to avoid paying for the damages to your vehicle or home and it takes months and months to get anywhere after constant phone calls and stress. That is what InCity should be best known for. I have been renting for nearly 15 years and dealt with numerous property management companies and these folks take the cake.

Seattle Rental Management has been the property manager for our house in Seattle for the past year…read more We're very happy with them and have referred them to friends several times. They clearly walked us through every step of the process as we were considering renting our house. They quickly found tenants and have effectively handled everything related to the house, acting with prompt responsiveness and all at a reasonable price point. Highly recommended!

They do not practice fair housing laws and they discriminate against people who use alternative…read moreverifiable sources of income (section 8 was mine) I was told specifically they wouldn't rent to me because I can't use my voucher with them after stringing me along all month and applying , background check , sensitive info sent to them , all of the above when they knew from day one I had a voucher . All to deny me tenancy specially because my being a voucher holder . I am so disgusted with this business unfair tactics and discrimination. Artis Mendez you should be ashamed of your unprofessionalism , everyone deserves equal housing opportunities, it's the law . But I guess your the gate keeper for this property management company , hope they fire you and get fined

I am a current renter and could not have asked for a better team/organization to rent from. Susan,…read moreTrudy and Tammy have been phenomenal from the start. They respond quick to any questions/concerns I have, kind, honest, personable, keeps me up to date with utility services needed for the home and are just all around a great group of individuals. Mahalo nui team Meridian!

Needed help renting my house, Susan was great, very helpful and patient with me as I worked things…read moreout. They came out to my house and did a site visit prior to listing it. 2 thumbs up for service and professionalism

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

I cannot express how horrible communication is with this property management company. Do not work…read morewith these people. I honestly feel like I'm being scammed for money. I moved into a unit they manage and for some reason, utilities are separate for my one unit from everyone else in the building. Because of this, they forgot to bill me for my utilities for months after moving in. All of a sudden I have a charge for an extra $700 worth of utilities with no communication at all. Obviously I reached out, and they explained that they messed up and weren't billing me for electricity and gas for a couple months and that now I needed to pay it. After discussion, they told me I would have time to pay it back in small payments over a period of time. I was told "don't stress about it". Then the next month rolls along and its included in my portal with rent. So it messed with my ability to pay rent properly. I asked for those charges to be separated, and I was told by Jeanette that she can't edit the portal. Isn't that your job?? Then, they said they pushed back payment one month which was time enough to pay an unexpected charge of $700 apparently? Pushing it back one month after they messed up isn't a courtesy in my opinion. Now they are refusing to work with me on this and are saying they need the money now and it will not be separated from by rent. In response, I keep trying to talk with Peter on the phone because he is the one who said I would have time to pay it back because it was their mistake, but after days of reaching out, I'm only getting texts back from Jeanette saying they are refusing to discuss anything further. I wish communication on how the bills would work was settled before I moved in. I wish a huge fee I wasn't expecting wasn't added to my bill months into living there, with very little accommodation with time and understanding to pay it back, as it was their mistake in the first place. I wish they had communicated to me that they were adding this charge beforehand. I wish someone would actually call me on the phone and talk to me about it, rather than just sending texts demanding it be paid now, after they messed it up. I really don't think the way they are treating me is fair or understanding at all. I would not recommend working with this company to anyone. I like the unit but unfortunately they are terrible to work with so I'll probably be looking for a new place to live soon.

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Ours was a poor management experience, and the board severed the relationship within 2-3 years…read more This is the first company our HOA encountered that dared to ask for extra money at holiday time after delivering a year of mediocre service. On the bright side, they helped organize our financial records better, and seemed to ensure better compliance with state condo laws, but that wasn't enough to justify retaining their property management services in the long term. I was relieved when our HOA switched to a new property management firm. Can't agree more with the other critical reviews I see here.

Hard to put it all in to words but this property management company is the worst bunch of lying,…read morelazy and incompetent people I've ever encountered. Expect months of delays in responding to your requests, followed by no action or follow through, cherry on topped by them telling you (the customer) that whatever was needed or requested has been resolved when there has been no action taken to support it, plus you can still see the unresolved issues. After a while of treating you poorly you get to move on to a forced raise that is backed up with threats of more expensive costs if the raise is not approved in full ("don't pay us this increase and we'll make you pay a third party to support your special assessment" even though supporting special assessments was in our contract). Once the strong arming finishes up then be expected to be prompted for holiday bonuses - given the lack of service and treatment of your customers it has to be embarrassing to then ask for a bonus, doesn't it? If your property needs any larger than normal projects, expect to pay another company to handle it - it's a fun way to pay for things at least twice, all at the same time. And if you ask for support getting an interest bearing account, be prepared to have TRF tell you and your association the moneys in an interest bearing account only to find out it isn't, only then to be told it's somehow your fault. It's actually crazy!Lastly, when it comes to sending contractors out to your property don't expect much and when you find yourself being asked to pay for services multiples times, be ready to show the proposal of work (sow) to your property manager more than 5 times before she reads it and then follows up with the contractor which is only because the contractor also is bugging to be paid. It's truly unbelievable how little this company did and how many problems it didn't resolved and seemed to prefer to create. When told of the unhappiness of the customers TRF responds by telling you that you can shop around and that they feel they're a good option. If that's real, all property management companies should close up shop now. It doesn't appear to be true though as TRF set the bottom of the rating scale and the new property management company we have is much more responsive and solution oriented. Good riddance TRF, if this is a company you are considering I would HIGHLY discourage you from proceeding into such a nightmare. TH/KH