So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.

A Warning to Homeowners: Predatory Practices at Emerald Management…read more I urge all current and prospective condo owners to steer clear of Emerald Management. My recent experience with them revealed a pattern of predatory billing, a lack of transparency, and an alarming fee structure. Following a water tank leak in my unit, Emerald, my HOA's management company, assigned themselves to oversee the repairs. Only after the project was underway was I informed of a "special project management fee." There was no prior disclosure of this cost and no opportunity to decline their services, which I had reasonably assumed were covered by our HOA's existing contract. Emerald defines this fee as covering "administrative time and coordination efforts with the vendors." To minimize these charges, I personally handled nearly all vendor communication, scheduling, and on-site supervision. Despite my efforts, Emerald's billing was excessive and unethical. Their invoices included charges for: -Answering my questions about the fee itself, including billing me for the time it took an employee to state they didn't know the cost. -The time they spent responding to my official dispute of the first invoice. -Correcting their own billing error after I pointed out they had charged me for a contractor invoice that my insurance had already paid. Disputing these charges is futile. Emerald is paid by the HOA, which then bills the owner. Any dispute is with your own HOA, not Emerald, who faces no financial risk for their billing practices. Ultimately, their "management fee" totaled nearly $1500--over 20% of the entire repair cost--for a project they barely touched beyond securing initial bids. These practices are designed to siphon money from homeowners who are left with little recourse. Avoid this company at all costs. Just an example of how ridiculous some of the fees are. I've attached two photos of showing me telling Emerald that I will have my insurance the vendors directly. They paid the vendor and invoiced me anyway. I told Emerald that it has already been paid (and I called the vendor for them to let Emerald know). It took Emerald multiple calls to finally correct the invoice, and they charged me $120 for correcting their own invoice mistake.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Weve lived here for 4 years. The first few years were very uncomfortable and we didn't feel at…read morehome. We considered moving. Then a new manager started, his name is Brian. he started implementing new things on the property and his changes were amazing to see! You can tell he actually cares and isn't just running a property! He had a bee hive placed on our property, he allowed the weeds to grow in the spring for a few weeks to feed the bees. He worked with me every single time he had a request! Brian, please do not ever leave! We cherish you and your amazing team! you guys make it worth living here!!

My fiance, our roommate, and I lived here for about a year, and had a generally good experience. I…read morewould recommend these to anyone looking to live near public transportation or needing a cheap(er) place to live. The property manager was responsive, and the staff was almost always friendly. The only issue we had with staff happened about a month and a half into living in our apartment when we discovered under our sink was leaking. At first it was just a bit of water so we both assumed the other had been spilling, but it grew and grew until under the kitchen sink was essentially flooded. The day we realized what had been happening we went into the management office and told them. They said they would send someone to look at it the next day, which never happened (which is okay, with this many units you expect some miscommunication from even the best), so a few days later we sent in a work order. All three of us are young college students so wanting to be polite, we submitted a work order that said something along the lines of "Not urgent, just whenever you can get to it!". This might have been a mistake, but again we are all young and trying to be polite. We received a notification that they would be coming on Friday morning, and the maintenance guy did. My fiance and I were at the grocery store when our roommate called us, sounding a bit freaked out, and asked us to come home. The maintenance guy had (and I was not there so I do not know exact quotes) said something along the lines of "since you didn't report this when you first knew, you might have to pay for the repair and it might be thousands of dollars". I know he said something like this because he discussed it again when we got home, and I mentioned that we had come in person and nobody had come, and the "extensive mold" he had pointed out couldn't have formed so quickly. We did end up not getting charged for it (at least so far, our lease is not technically up for a few more weeks although we are moved out), which is good since we definitely should not have been, and things were otherwise fine. Residents would leave trash all over the place and management had it picked up frequently which was great (although gross of the other residents to do that). Overall, I like to cut people the benefit of the doubt and assume that the guy we talked to was just having a bad day and not trying to intimidate us because of our age, and the one other time we talked to him he was quite nice, so 4/5 stars. We also had a bit of mold in our apartment but that is common in the area and it was only in the windowsills during the winter. It definitely isn't the fanciest place in the world but for the price I would absolutely recommend it. (My yelp is under a fake name, not designed to hide anything but because in the past I had a business owner track me down on Facebook based on my review. I'm sure the property manager would know who this is based on the details and I am fine with that!)

Crown managed our condominium for the ten plus years we lived in it. we were especially impressed…read morewith the staff the employed to trouble shoot and makes needed repairs.

They are an awesome management company for our 8 unit condo building. Marilyn is always available…read moreand so very helpful!

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.

Fantastic communication from front to back; timely responses, helped us troubleshoot an issue with…read morethe Resale Certificate and was always prompt to take the wheel and get us to a resolution. Jessica C. was amazing to work with and I highly recommend her.

I had concerns about pet waste in our neighborhood, especially in a specific area that had repeated…read morewaste issues. In 2025, I felt my concerns either weren't taken seriously or didn't work out. However, in 2026, when I circled back expressing my concerns, Ezekiel and Carmel helped make my request for a pet waste station to be installed happen. They sent me updates throughout the process and I was pleasantly surprised last week to see a pet waste station installed in the problem area of my neighborhood. I'm thankful Ezekiel and Carmel took the time to not only hear me out; they found a solution, remained communicative, and saw it through.