I ordered an HJC c91 helmet. It arrived faster than the advertisement said it would, which was very nice given that it was so close to Christmas. The helmet arrived in perfect condition and even though I haven't worn it for more than a few minutes, I am very pleased with it. I would mention, however, that I think that the size tends to run on the small side, but it fits me just fine. Thank you for asking for feedback. read more

This stores customer service is horrible. I was charged $400 dollars for returning a helmet not in the original box. Email from Amazon concerning return said to put it in a box and return it. This is ridiculous and their customer service is a joke. I returned a Shoei helmet in a bell box and was charged $400. read more

Don't waste your time ordering from here. Their purchasing Rep, Brittany, is HORRIBLE. No customer service skills, very unprofessional. She cancelled my order twice, stating the parts are on back order and when you look at the sight the next day, magically the parts are no longer on back order. I asked if she can ship the part to me, seeing how I placed the order already, and her response "you can place the order again". Really, I placed the order twice already. I sent an email explaining the situation to her manager/owner, Brian, and no response whatsoever. Apparently they do not care about customer service, they just care about profit! read more

I ordered a set of motorcycle wheel rim protectors so as not to scratch or damage my motorcycle wheels when my new tires arrive. What I got was some goofy metric nut socket reducer tool I didn't order... My order was made through Amazon and of course you can't phone them as they don't have that option... So, I'm sure this is going to turn into a mess... I can't call Powersports Superstore, they don't answer, and no messages can be left... I will see if this can be resolved and after that Amazon is history, I'm closing my account. When I'm buying and they can't be phoned when there's an issue, I don't need them... How Amazon allows sellers with such a bad reputation to sell through them is disturbing ... read more

Sells product that says it fits when it doesn't. Cancel order well before shipment. They ship anyway. Must ship back at my expense. Not ever doing business with this company again read more

Passing off Chinese made crap as made in USA. It arrives, they rebox it, loophole, you get screwed. Good luck getting refund read more

***FREIGHT SCAM*** I bought a $30 bottle of fork oil Paid $60 for NEXT DAY service. Tracking shows that it was shipped UPS ground (eta was 3 working days), not NEXT DAY. I even called UPS to confirm which shipping method Powersports used, which was GROUND, because their customer service told me that it was shipped with the Next Day or expedited service I called Powersports again in case they mistakingly shipped Ground instead of NEXT DAY, and their Supervisor told me that the $60 fee for Next Day service doesnt mean that they they actually ship with Next Day service. Meaning, they knowingly shipped it UPS GROUND, even though I paid an extra $60 for shipping. Are you kidding me? No refund on shipping, no "sorry for the misunderstanding". How unethical are these people?? read more

Ugh. Lousy experience with these guys. They advertised tires as being in-stock with a two day delivery time. Turns out they DON'T have both in stock and they take a week to deliver 1 to me. I had to source a tire elsewhere and then they make me pay the shipping to return the original. So they falsely advertise something and make then make me pay for their screw-up. I won't be doing any more business with them and I'd advise anyone else not to as well. read more

We ordered a full set of plastics and they sent us 2 right side pieces. They then asked us to send back the incorrect piece so they could swap it out. We sent the piece back and now theyare only offering us a 20% refund, yet we have to buy a new set of plastics at full price. They made a mistake and they should step up and make it right. read more

Powersports Superstore - They sent us 2 of the same piece. - Motorcycle Gear Near Me

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Ordered an item through Amazon. They falsely state "You can return this item for any reason: no shipping charges" and charge you for the return shipping anyways (about $20 in my case). They did not correct this when I contacted them. read more

I was hesitant to make a Large purchase from this store due to the Bad Reviews but I Took a Chance and I'm glad I did. I got a Killer deal on a rim and tire , almost half the price everywhere else online. Plus I received my shipment the very next day in CA. SWEET!! Champion spot!! I will buy again from them. read more

Like everyone else, should have read the reviews first. Misleading ad, shows a set of handles, calls it a set, then ships one. Could have and should have bought it elsewhere. Paid for a set. DO NOT BUY FROM THEM. Customer service is a joke. read more

Very poor business who will only return 50 percent of payment if you return an item. Never opened an item and returned it. They said it was installed and used which was not true. Talked to the owner and he said that's the way it is. They also have a return policy you can't return an item after 30 days. So if it gets delayed and not the right item your stuck with it. Goto there website it's written there. Didn't happen to me just FYI. Read reviews and BBB has them at 1.17 out of 5. Bad business don't buy. Cheap stuff for cheap prices, they got me, don't let them get you. read more

I ordered a clutch with them through Amazon. said it would be here in about a 3-5 days... that's fine, 2 weeks later it still doesn't have shipping information. I just went ahead and cancelled my order, I would never order from this place again. be careful who you order from. read more

This company will scam you on ANYthing shipping related, DO NOT pay priority shipping. If you pay overnight or 2 day, you will get it over a WEEK LATER. I wasted 30 dollars on priority shipping because they send it regular USPS- AND I LIVE 3 HOURS FROM THEIR BUSINESS. an ENTIRE week i had to wait, while paying double the cost of the item in shipping. Will never purchase from them again. read more

Ordered 6 quarts of oil through and ad for 6 quarts of oil, paid 35 dollars for 6 quarts of oil. Received 1 quart of oil, and was assured by powersports superstore the listing was for 1 quart of oil. Tried multiple times to get my order fulfilled as advertised, as purchased, and as paid for and only received excuses of "bad listings" and "you can send it back to us". VERY unprofessional dealing with this company, have emails from Joeseph and Amand, called in and was told they have no joeseph or amand, and I called the wrong place. Upon them looking up my order however..... I didn't call the wrong place.. was given the run around again about "bad listing, can't give you what we advertised and sold you... quart of oil is $15..." In short: I paid $35 for 6 quarts of oil, then was told I only bought 1 quart of oil for $35. then I was informed quarts of oil are $15. Sounds like either horrible math, or extortion to me. To be fair, they refunded me and told me to keep the quart of oil after much debate.. but I won't be shopping with them again. read more

Powersports Superstore - I'm told a quart is $15, I paid $35, still only got 1 quart. - Motorcycle Gear Near Me

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This is probably the worst company I have ever bought and or ordered from. I ordered my Cobra Neighbor Haters March 27th, they did not not process till Tuesday April 2nd, shipped out and across town till April 7th then finally left Texas for Puyallup Washington. Recieved at end of day April 8th. I should have read the reviews about this company prior to any purchase. Other places people ordered same product, shipped out same day or next and received within 24 to 48 hours. I will just chalk this up as a learning experience and move on but not before letting others know, wiser to move on. read more

Powersports Superstore - Motorcycle Gear Near Me

This RIP OFF Company should be investigated by the Attorney Generals Office. I highly recommend to stay clear of this place. First, the box was labeled wrong so I received the incorrect parts than what I ordered. Then when I returned the box and weeks went by and I did not receive my credit I called Power SPort to have Ariel inform me that the box was in the back and they needed to go through it and make sure all the parts were there. Several more weeks went by and again no credit. Now Ariel claims they never got the box! Even though UPS tracking states that Karl at Power Sport signed for the box and that they received it 3 days after I shipped it!! Power Sport did not care about the factual proof provided by the UPS. PowerSport stated that they would open up a claim with UPS. That's it after that. PS never contacted me to let me know the status of my package and has not refunded my $409.22. Nobody gets back to you promptly or cares about your credit. Awful business practices. Deceitful. Full of excuses to steal your money. read more

I purchased an item from this store back in April 4th, never received the package, it turns out they put the wrong address on the package and tried telling me my address was wrong on ebay and it's not, as I'm a regular buyer on ebay and never had a delivery issue in the past. Still I'm waiting for a call back and full refund. Don't buy from, their are a lot of other vendors that carry the same products. read more

I ordered nerf bars for my 2000 ds650 through Amazon and the listing said it fits my exact year and model, when it came I went to put it on and the mounting brackets they sent were not even close to fitting, clearly the wrong parts, so I shipped it back in original packaging and they refunded me 50% saying it's been used and not in oem packaging. and 50% means I was out over 100$ because they sent the wrong parts. then started the back and forth with customer service which is a joke because they wouldn't acknowledge the fact they sent the wrong parts, they just kept saying it's damaged and not in original packaging. which the damage they claim was a black smudge like from rubbing on the black box it came in. I am 100% certain this place is a scam and does not care about any type of customer care, especially when it's their fault this happened and they won't acknowledge that and keep deflecting. and judging by all the negative reviews they already have I really hope this business goes bankrupt very soon. read more

Powersports Superstore - This is what they claim as damage. I don't see anything. And all I did was hold it up to the quad and saw it was not going to fit. - Motorcycle Gear Near Me

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Do not purchase anything from these people. They are masters of the old "Bait and Switch". Then they tell you to send it back. You pay the shipping and you roll the dice to see if you get a refund, Stay away from these people. Everything is bigger in Texas, especially the crooks. read more

They misrepresent the products they ship and then they will not allow for returns. I got the run around for nearly 3 months before I gave up. Buy from a reputable source with good return policies. read more

If i could give POWERSPORT SUPERSTORE "0" stars i would!!!...this company is a total scam and unprofessional..ordered off them through Ebay and never recieved item at all...contacted them and they wont refund me due to their wrong doing on my address...so it got sent back to them...smh horrible experience with them.. BEWARE from online orders with them through Ebay or Amazon...even the store in TEXAS....BEWARE BEWARE....crooks!! read more

Unfortunately there isn't a rating for 0 stars. Where could I start. I bought a pirelli Diablo rosso 2 tire on Amazon from this store. I had the tire installed rode for less then a mile and 2 big bubbles emerged. I contacted them as soon as I found out. I sent pictures and photos. After waiting 24 hours per message to get a response I was told it was covered and will be replaced. (It took over a week to get approved) at first they didn't believe it came defected and then they didn't believe the tire they sold me was the tire I was showing them. Over 15 pics on one tire. I had to pay 30$ to put on the tire 30$ to take off . And 35$ to send to them. Before sending to them I talk to someone on the phone confirming I can receive my money back because of the horrible customer service and I just didn't want another tire or there business. I sent it then the manager called me after having it for 2 weeks at this point I'm 5 months in with them (at this point I was forced to buy a new tire else where) CHAD. The manager called me asked me what happend and then called me a liar and proceeded to tell me he didn't care how I felt or that I conducted business with them. They lied to me called me a liar didn't help very unprofessional and rude. DO NOT DO BUSINESS WITH THEM I spent 150 on the tire around there I'm not over 220$ into a defected tire. Chad I also believe you were taken off Amazon selling as well. Your welcome - Alex read more

Placed an order through WalMart for a Harley seat last week. Now got an email they don't have it. Here begins the credit card company fight. Run away - I was told it was the last one they had when I placed the order. Nothing but lies. read more

Just tremendous pieces of shit. They send the wrong product and then expect YOU to pay to return the product.

I was a little upset about the shipping delays however customer service stayed on top of FedEx and made sure I got my helmet. The delay wasn't their fault, it was shipped out on time but they still gave me discounts on the new jacket and boots I just ordered. Make sure to call and ask for a hook up, theyre cool people! read more

I save the best reviews for stores that go above and beyond to resolve issues when they arise. My return was handled promptly and courteously and completely. The product itself was fantastic and at a great price... My return was necessitated for unrelated reasons. read more

please do your homework on this company!!!!!! buyer beware this place sucks !!!!! ordered a carb rebuild kit from them , it came damaged the diaphragm had a hole in it . I reached out to them and got the run around . now they are try to say it was damaged it transit but it wasn't . I received the package personally in my hand . now it's up to fed ex where or not I get my money back !!!!!!! very dishonest people!!!! stay away read more

Ordered a specific product... they send me the wrong product and expect me to pay for shipping back to them. Poor customer service. Wish I would've read the reviews before buying anything from this company. One word can say at all... pathetic read more

Great experience! Exhaust was delivered super quick and their price was the best I could find. Thanks Powersports Superstore! read more

Ordered a Battery from them. Five minutes later realized it was the wrong one. Wouldn't let me cancel the order. Even though they didn't ship it till 11 am the next day. Five minutes later. Who does that? Now I'm getting a battery I don't need and I'm out 77 dollars. Great doing business with you, trash balls. read more

Wow, probably the worst rating I've ever seen on yelp, wish I would of thought to look before Trying to purchase from them. Ordered an exhaust, tuner, and backrest from them, prices seemed fair considering they were the only company I could find who said they had the exhaust in stock. Their order page was confusing, 3 days later it showed me ready to ship, processing, and already had shipped. I decided to call them to see what was going on. Talked to one of the CSRs named Troy. He said they emailed me a waiver that I needed to fill out in order to ship the exhaust to California. Ok, understandable, even if their website states nothing about this, only that the buyer is responsible for knowing the laws in California, the exhaust was going on a flat track bike. I also double check on the phone that they actually have the exhaust there, and I'm told yes, it's in your pile of stuff, waiting for the waiver to be sent in. Great. Their customer service manager Matt D. writes me back telling me he has the form and will ship asap. Two days later, still no updates or tracking. I call and ask to speak to their manager, Matt. Nope, won't let me. Troy tells me that my processing time has restarted as they were waiting for this waiver, he can't give me a date for shipping, just says in a few days. I'm kinda irked at this point, poor service and sounds disorganized. The same Matt that multiple yelpers have named on here, not surprising. Monday, I call back to see what is going on and either tell them to ship that day or to forget it. Troy puts me on hold for roughly 10 minutes, comes back and says he has "bad news" They shipped the exhaust to another customer that ordered after me. Seriously??? I say well is it still there under their "processing" time. He says no, that it has shipped. I'm kinda doubting it, but I've had it with them. I tell them to cancel the order. I sent them a follow up email telling them how they need to fix their processing system and website to better inform their customer. According to yelp, it looks like they could care less. I ended up ordering an exhaust and some other parts from 3 different companies. All of them ordered on Friday, shipped on Friday, and will be delivered on Monday. No processing time, no BS, and as it turns out, better prices. I need to remember to look up online companies on Yelp and check out their reviews, hopefully you do also before trying to order from this company. read more

By far the worse company to buy anything from. I purchased plastics for my motorcycle on amazon through them. The pieces that came in did not match the bike. I contacted them and they told me they can return my money if I pay for return shipping which is almost the amount of the purchase price. They refused to return just the wrong plastics. Would not do business with again. If there was a 0 star rating I would def click that. read more

Ordered from these guys and it went well. Ordered again and it went well. Ordered again and it went well. I own seventeen motorcycles and I get the stuff from Powersports Superstore fast/correct and cheaper than any walk in shops in Austin. I have referred them several times to all my riding buddies and I have NEVER had an issue that they didn't take care of. You see a lot of negative reviews. Motorcycle's are tricky and most people don't even know exactly what they ride and most the time order the wrong parts and put the blame on the shop. Know what you ride and know what you want and it's easy. Craig read more

Terrible company! I ordered a gas tank that was very clearly listed for model year 2017. This company shipped me the wrong part and then asked me to return it at my cost which I was told would be refunded. When this company recieved the part I sent back they told me they would not repay the shipping I payed for out of pocket. Cost me $105.00 CAD so they could get The part back. Horrible place to deal with!!!! read more

I called in Monday and placed a order for. $30 part. Asked if it would make to my address by wednesday or Thursday or if I needed to pay extra for 2 day shipping. They said no it would. I get the tracking info in a email Wednesday and it wouldn't make it till Saturday which is the season opener! Called and they said I'd have to pay return shipping. This place is a drop shipping garage store. They don't stock anything! You Can call a company direct and get it faster and cheaper!! read more

DO NOT SHOP HERE!!! They suck bad! Sent wrong part and don't want to take any responsibility for it.

We order 15 tires from this place through Walmart and it happened to be the incorrect size. We requested to cancel the order and the tires were still shipped. I tried contacting multiple times and I was unable to reach Powersports Superstore because they turned their phones off. I sent emails to their customer service and received no call back. I finally did speak to Madison who was great and looked into the matter. She said we had a 30 minute window to cancel our order once it was placed. How ludacris is that? We cancelled the same day and the tires did not get delivered until a week later. I asked to speak to the manager, Matt got on the phone and was a total douchebag. He asked why did it take 7 hours for us to cancel our order? Well...let's see they were ordered in the morning and requested to be cancelled the same day, and oh yeah we work. Apparently, if you do not cancel within 30 minutes they deliver the product anyway. Matt stated they were backed up at the warehouse and would have not been able to cancel them. He advised we would be responsible for the shipping if we wanted to return and that is only after they approve them being returned. We were also charged twice for the tires $1800 X 2 is not so fun when its not expected. I will be disputing the extra charges and unfortunately we are now stuck with the wrong size tires. This was a simple transaction that turned out to be a nightmare. I would use caution when dealing with this company. I hope Madison finds better employment she was just too nice to work for these scumbags. I will never purchase from them again! See email: Where is the return policy? ----- Forwarded Message ----- From: Powersport Superstore Sent: Wednesday, May 5, 2021, 01:53:06 PM MST Subject: Message from Walmart.com Customer: Cancel Order, 395216961982 I have notated the order with regards to your return request. Just ship the order back to us to the address below. Please include the order number on the inside of the package so that our employees can verify which order the return belongs to. Once you have shipped it out to us as well, please provide us with the return tracking number so we can notate our systems with that information as well. Once received, we will review the product and order details to properly assess your return. POWERSPORT SUPERSTORE, INC. 1320 Arrow Point Dr. Suite 105 Cedar Park, TX 78613 Please review the return policy carefully before returning your order, as your return will be subject to said policy. Please note, although we do our best to ensure accurate responses to all inquiries, it is ultimately your responsibility as the customer to ensure that you are within the return guidelines set forth in the return policy. An authorization to return your order does not supersede our return policy unless explicitly informed of such condition. We thank you for your cooperation. Brittany Customer Service Powersport Superstore, Inc. 1320 Arrow Point Dr. Suite 105 Cedar Park TX, 78613 O_(512)535-5010 | F_512-532-6180 read more

Please never buy or order anything From from this company. They well tell you and sell you one thing but not deliver on the other end. Please save yourself the headache and go somewhere else. read more