If I could give they'll more than five stars, I would. I was not a customer per se, but I got a…read moreflat tire late on a Friday afternoon. Sergio was driving somewhere with his family, saw me broke down, and stopped to help. They were an absolute godsend. I don't know what I would've done without them. He handled everything from removing the bad tire, and arranging for a replacement. They stayed with me the whole time, I can't thank them enough.

Good place to get your car serviced. tire's looked at. very good surrounding while you wait. I was…read morerecommended by CarMax and for the last few year depending on there service I'm happy so far.

Went to Wilson's for an oil change and tire rotation. They were amazing ! Very honest and helpful…read more I definitely recommend and will be coming back for any kind of help on my vehicle.

Rude and abusive , would not work on my car because I had bought my own replacement part that he…read morecould not obtain , to me to Have a nice day !

Recently had brakes and rotors done on my jeep and I highly recommend having your vehicle serviced…read morewith Lou's. Honest, friendly, and accommodating. They had me in and out in no time. Will be back!

I have had Lou's work on my cars 7 times spending over $4,000. I am a former mechanic, and really…read morehoped to be a loyal customer. However, now it's clear that he does not stand behind his work, and that I cannot trust him to be fair. On 12/19/24 Lou's made many repairs to my 1989 BMW 325i which included drain & flush of the differential fluid. The Lou's shop order I approved noted that GL-5 gear oil would be used for the differential, as is specified by BMW. When I saw GL-1 was staged for this job and asked Lou about it he said GL-1 equals or exceeds GL-5. However, the American Petroleum Institute application guidelines for GL-1 vs. GL-5 gear oil indicate that GL-1 does NOT equal or exceed GL-5 gear oil. There was severe gear noise returning home after this work. I was concerned that driving back to Lou's would cause damage so I had to change the differential oil to GL-5 myself. This eliminated the gear noise. The 12/19/2024 charges for the differential included: gear oil $154.90, labor $159.99 and a diagnostic fee of $159.99. The diagnostic fee should not have been charged as this fee was paid previously when this work was diagnosed on 11/13/2024. The differential work should be refunded since the wrong oil was used. I attempted to contact Lou Moralez 3 times by phone, twice by email, and once by postal mail to request this be refunded. We talked twice by phone, he refused to refund the differential work. Now 3 weeks later he has not responded to my last letter. I filed a complaint with the Better Business Bureau.

Customer service was great good pricing fast repairs would come back anytime. Highly recommend.read more

I had called around for help removing two stripped out license plate screws that were completely…read morestuck. No one would help. McAlister's had me come right in, they treated the request with urgency and respect. They were able to fix it in 30 minutes. Great people who care, no matter how small the request is. They got themselves a regular for any other auto needs I may have. Thank you!!!

We were new to the area and needed some transmission work done. We took it to another place and…read morethey charged us $90 to tell us what was wrong. We took it to Pauls and the owner quoted us a price that was $300 cheaper than the previous place and he didn't charge us to look at it. The owner gave my husband a ride back home as this was our only car. We live 27 minutes away so that was over and above! He did exactly was needed and the car runs so much better. He also got us in RIGHT away since we had guests coming in for the weekend. It was done in a day. Very, very very, happy.

Needed help with something today and they helped me out free of charge and took care of me right…read moreaway! Thanks, defiantly will recommend to family and friends!

Brought my Minn Kota trolling motor. They are not listed on the Minn Kota website but he is an…read moreauthorized service. I was able to get it to him. He replaced the mother board (as he suspected) under warranty in 2 hours. On July 3rd. I didn't think I'd have a trolling motor all weekend and possibly the next week. Enjoyed a great weekend on the boat because of Craig. I will be back with any trolling motor problems.

Craig is a great guy. Very old school but he is up to date on the products he works on. He's…read moremeticulous and takes his time but does his work clean and correctly-he doesn't cut corners. He installed a raptor and stereo in our boat and it looks great. Takes time to explain to you what exactly he does-he even wrote the serial numbers in the manuals for me to register them. Pretty sure he's a one man operation so if he doesn't answer the phone call back.

My first time at Scotty's Auto after a referral from the local auto parts store. I needed a new…read morebattery in my Audi A4 Quattro after the valet at the airport parking place jumped it so that I could get home. Batteries do not last long in Florida if you keep the car parked for too long in the heat. I was so impressed with the staff and their professional way of doing things. I came without an appt. and they took my car immediately. Little did I know that this particular car's computer codes needed to be completely reprogrammed if the battery is replaced. It has a complex computer system that is actually more work than a Mercedes or Porsche. I was realistic in my expectations and could not believe that they fixed it in less than an hour. The front desk staff went above and beyond while I sat quietly reading my mail in their immaculate waiting room. A special thank you to the mechanic who went out of his way and had the knowledge and skills to fix the complex system. I honestly thought that there was a chance that I may have had to take it to the Audi dealer for further repair. I could not believe that the car was done so quickly and done perfectly. Shame on me for living so close to them all of these years and not knowing that they were a 5 star operation. So honest, professional, friendly and true teamwork. Thank you for everything and I will be back if I need anything on any of my cars. YOU are the best there is in Fort Myers. I have tried some of your competitors and they do not even come close. The way that you do business is like none I have ever seen. What a breath of fresh air.

I am very sad to write a negative review bc we used Scotty's once before when we were here in the…read moresummer of 2021. We had excellent service then, but I cannot say the same this go around. I honestly wish we had taken my car somewhere that would actually listen. I am a travel nurse and when we were just in MS, my car was acting funny and I had a very trusted and reputable mechanic see about my issue. I was fully prepared to let him fix it, but the part wasn't available for several days and I needed to head back to Fort Myers for my assignment. He was able to "patch" my car, tell me what needed to be done for the mechanic back in FL, and get me safely back here. Imagine my surprise when my husband took our car to Scotty's and Ken totally disregarded everything he was told about my car. Instead, he charged us $500+ to replace oxygen sensors that were UNDER a year old and didn't replace the catalytic converter that needed to be replaced per my home mechanic...even after my husband told him that when we had the oxygen sensors replaced, they could never get the check engine code to clear. He instead, insisted that he replaced them bc that's what the code told him to do!! So, it was no surprise that less than 24hrs later, my check engine light came back on! When my husband called Scotty's on speaker phone, Ken was again who we had to deal with. He was SO dismissive as if we were wasting his time, then mansplained us, but finally agreed to look at my car 2 days from now!! I am livid!!!! If we go there and they make things right, I will gladly update this review to reflect that, but if these two encounters are any indication of how Thursday is about to play out, I'm going to lose it!!! Especially knowing that what needs to be fixed runs anywhere from $400-$1k!!!! Just a warning, Fort Myers friends!! If you walk in and Ken comes to help you, it's in your best interest to turn around and walk out the door!!

These guys are always very friendly and helpful each time I have been there. They also always have…read morewhat I need.

We moved here mid March and pulled a UHaul trailer 19 hours straight from MS loaded down. That…read morecaused my Differential to start leaking on the rear. Turned out to be the pinion seal leaking. I added some fluid but it leaked out every day even with it sitting and not being driven. I called up and spoke with Frank. He told me to bring it on in and I made an appointment. He asked if I needed it back same day! I did not so they started in on it and when they pulled the pinion and it had suffered some grooves in it from being low on fluid. They gave me a price that I was happy with. They ordered the part and it came in the next day and I was able to pick my truck up in the afternoon. I put a price of cardboard under it just Incase but this morning not a drop! Great company and I'm happy o found my new mechanic and it's right down the road.