I traveled into town from FL and needed a tux for an event the next day. I was so impressed by the…read moreservice provided to me by Hugo at the store. He stayed late to take my measurements,was super helpful in making sure I got the fit that I needed, allowed me to try on several different looks, offered recommendations and advice. He was super professional, courteous and demonstrated outstanding customer service to me in the store. In a time where service many places is somewhat poor, Hugo was a shining example to others about what it means to truly love and take pride in your job. I'm super grateful for his help and am proud to recommend this company to anyone needing formal wear.

This is my all time favorite place to go to get my clothing tailored. The experience with this…read morelocation has always been amazing and therefore I can proudly say I've been coming here for years! My favorite part of coming here is how welcoming everyone is. This business is family oriented and they always make me feel at home. Few years ago we got our groom and groomsmen's attire from here. They made our experience perfect! The tailoring that Maria does is impeccable. She makes miracles happen. She once managed to extend my dress that didn't have much material in the stomach area to fit my pregnancy. The only downfall is parking. It's difficult to find parking yet that's not their fault. This part of town is always congested. I recommend parking on Merchant Street. Thank you Hugo and Maria for always giving us great service!

Terrible Poor…read moreattitude Poor workmanship Poor service Poor business practices. Boycotting this place. Beware what you are offered, may not be result you want after paying UPFRONT.

As a small business entrepreneur (homeschool), I searched for a place that would do small printing…read morejobs for myself and my student's uniform. I wanted quality at a reasonable price! I couldn't have asked for a better place than at Jay's Uniform (Union City, NJ). As my business grew and my logo simplified from color to just black and white, Jay's Uniform was there to work their magic - they placed the M with the halo on the front of the shirts and the full logo with phone number on the back. The added plus was how fast all the shirts were ready for pickup! Thank you for all your help and professionalism! I'll be back! Maria

I had a great experience here. Manuel was very helpful and patient as i chose fabrics, styles and…read morehe also took really good, detailed measurements. The shirts arrived as promised and he made sure i did a quick fitting just in case any adjustments needed to be made, of which there were none! It feels great to have custom made shirts especially when you might have a body type that doesn't conform with most shirts 'off the rack' at clothing stores. I would recommend to anyone looking for nice, bespoke shirts. It was a very fun, stress free experience.

We wore KEP for our wedding and unfortunately the experience we had was overall stressful and…read moredisappointing. We would not recommend KEP to anyone that has a strict deadline and/or anyone who expects a high level of customer service. After receiving a few recommendations from friends, my now husband and I made an appointment in the NYC store on May 10 looking for white jackets and black pants (for made to measure) for our wedding on the west coast on August 20 (so, at least 3 months in advance). After a LOT of back and forth (finding white vs. cream fabric is a lot more difficult than it sounds) we finally found fabric that we wanted and on May 24 went through the entire process of getting measured and paying a lot of money (thousands of dollars each) for the outfits. Since KEP was a well-known brand, especially in the gay community, we were excited about our decision to splurge a little bit on this, with the expectation that the service would be great and that this would be something we didn't need to stress out about last-minute. We were very wrong. Fast forward a month later, on June 21, we received a call from KEP saying that they actually didn't have enough of the white fabric we chose to make two jackets, and there wasn't enough time to wait until they received more in stock. So they said we should come back in to pick a different fabric. Since we already paid and already got measured and frankly didn't have enough time to go elsewhere, we rushed into the store to pick a different fabric. The new fabric we chose cost more than our original, and given the situation KEP offered it to us at no additional charge. We felt like things were back on track and looked forward to our fitting a few weeks before the wedding to make any last-minute adjustments. More time goes by, and then we hear from KEP saying that they need to push our fitting from a few weeks before the wedding to 10 days before the wedding. We became more nervous, especially because we had planned for KEP to ship the outfits to the west coast so we wouldn't have to travel with them. Then, when that date approached, KEP said we would have to push it to 8 days before the wedding (the Friday before). We became more nervous. When we came to the fitting, we learned that only the jackets were ready, and not the pants. The jackets needed adjustments. We asked when the pants would be ready for us to try on and they said they would let us know ASAP. The entire weekend went by and we did not hear anything from them. We called, messaged, and texted just about everyone we could find who works at the company and heard nothing until Monday morning (5 days before the wedding), when they said that everything is fine and that they are shipping our pants directly to the west coast. This obviously made us extremely nervous because this meant that we wouldn't be able to trying our pants on prior to the wedding. We asked them to ship the pants to the west coast as soon as possible so we could get them tailored there if necessary. Miray (the co-founder of KEP), instead of apologizing for the last-minute scramble and rushing, reminded us how they have been good partners and assured us that the pants would be fine and that we had nothing to worry about. The pants arrived on the west coast 3 days before the wedding and they were, as expected, too big. In the midst of everything else going on, we had to rush a tailoring job (through a tailor we found on our own) and paid $90 to fix the pants. We picked up the pants the morning of the wedding. The thing that bothered us most was not the fact that our outfits arrived behind schedule. It was the extreme lack of service we experienced throughout the entire process. Communicating with the co-founder of the company, as well as the NYC representative, was always terribly painful. There was a lack of responsiveness, a lack of answers, and a lack of urgency. For a high-end store, we found the service to be seriously disappointing. Having to deal with last-minute adjustments before your wedding (among everything else) is one of the most stressful experiences in itself, but the feeling of having to deal with it alone, without the support of the company you just paid thousands of dollars to, is the highest insult. No one from KEP ever apologized for this experience, instead saying that they understand weddings can be stressful. After the wedding, we emailed Miray asking if they could reimburse us for the $90 rush tailoring. She did not respond. I followed up and said that we were planning to write reviews of all of our wedding vendors online. She did not respond.

Great and fast tuxedo rental service. I called, they said…read morecome on in. I showed up, picked a tux, they measured me, had me try on different pants and shoes. Very friendly and very professional crew! Got a txt, "tux is ready" A few days later I picked up my tux. Looked fantastic, got married. Used Uber to drop off Tux. These guys have this down to a science and I'm very thankful, I really appreciate a seamless experience

Just days before our wedding, we arrive to pick up the tuxes we selected. When we opened the bags…read morethe tuxes were different than what we tried on. I was given the wrong style, my fiancés was a different color than what we ordered. I appreciate that they tried to resolve it but ultimately we were made to feel as if we were the ones that did wrong. So that right there ended any possible chance of me settling on something else in store. We walked out with a full refund and nothing to wear days before the wedding. Luckily, there was a tux shop just down the block (Tuxedos by Rose) who had the exact styles we wanted (slightly cheaper) and are able to rush and have it ready next day. Not ideal, but we made due with the situation. Do better! We were very clear as to what we wanted. Don't promise what can't be delivered.

I bought my wedding dress here. I didn't have much money to spend. I went to the second floor and…read morefound the most beautiful gown at a reasonable price. Thank God for this place. The people were so nice and helpful. I would take this place over "David's Bridal" any day. They also do alterations there and Patricia is amazing and sweet. She was helpful and she did an awesome job on my dress.

This is not a place to shop for your wedding dress. A prom dress, yes. A first communion dress,…read moremaybe. Not a wedding dress. They carry the same quality of dresses you can buy from JJshouse.com or Hebeos.com. Cheaply made dresses shipped straight from China. BUT this place charges more than the websites. Also due to COVID you're only allowed to try on 1 dress during your visit. I drove almost an hour to this store and was out within 3 minutes.

Bought some sneakers for my brothers graduation. The staff were friendly and quick. Thank you.read more

Came in and sold 3 pairs of shoes. Wanted 600 walked out with 500. Guys were really nice and showed…read moreme comps on why they would pay this much so I felt compelled leaving them some room to make money. I will be back

I had another great experience getting a custom double-breasted suit made here. I've worked with…read morethem before and I'm always impressed by the quality. The craftsmanship really stands out the stitching, the fit, and the overall finish are excellent. You can tell it's truly custom made. Gioia helped me this time and she is so lovely. She was very attentive and really took the time to understand what I was looking for. She made the whole process easy and enjoyable. Neal handled the measurements and was extremely thorough. I mentioned that I'm actively losing weight, and he made sure to take that into account so the suit would still fit well as my body changes. That level of care really stood out to me. Alan was also incredibly generous. I was able to use a store credit he had provided, and it was clear that he genuinely cares about his customers and wants to make sure everything goes well. That kind of service is rare these days. The Madison Avenue showroom is beautiful and the whole team makes you feel very welcome. I've had a really positive experience every time I've come here. If you're looking for a custom suit, jacket, or dress coat, this is definitely a place worth checking out.

*updated stars after communication from owner*…read more I think the quality at Alan David is very good--my previous suit from them is excellent and gets frequent compliments. That's why I returned in May 2025 to order a sportcoat. Unfortunately, the customer service this time fell short of my expectations. By late August, I realized I hadn't heard anything about the order and called for an update. I was told the fabric had been out of stock and later delayed due to the factory's vacation schedule, which seemed reasonable enough. In September, they contacted me for a fitting, but the appointment date inadvertently fell on a holiday when the store was closed. I rescheduled for October. At that visit, I was told the jacket would be ready in a few weeks, but again, no one reached out. In December--more than six months after ordering--I called once more and received a text saying they'd follow up with an estimated date. When I expressed frustration about the lengthy delay, they acknowledged that the initial order had been submitted late, which contradicted earlier explanations. To their credit, they took responsibility and offered a generous store credit, which was appreciated but not expected. The reason for my three-star rating isn't the final product, which was fine, but the lack of proactive communication. I had to repeatedly contact them just to understand what was happening with an order that had been paid for months earlier. Even my salesperson at Macy's is more proactive--and I don't spend thousands of dollars at a time there. My husband has had consistently positive experiences at Alan David, so I do believe my situation was an outlier and wouldn't discourage others from trying them. They ultimately handled the service recovery well; I only wish the issue had been acknowledged and addressed earlier. My hope is simply that their follow-up and order tracking become more reliable moving forward because otherwise, you might be left with the feeling that once you've paid, nobody really cares.

So many beautiful dresses! Izabella has so many beautiful dresses it so hard to choose from. For…read morethis particular occasion we were on the search from a prom dress. My boyfriends' niece had purchased a prom dress from a different salon but thought she could still find something and we did, at Izabella's. What I like most is that they don't rush you through the process. You go through the racks or assistance is available and they'll pull out styles you request. The dressing rooms are very large and private for you and your party. Norma the head seamstress/owner will help you get into your dress and state any alterations the dress might need to fit your particular body type. Norma was very helpful and my boyfriends' niece found her "Yes" dress. The alterations will be done at the salon. We couldn't be much happier with this salon.

To Izabella Bridal:…read more It does not matter how many years you have been in business. A job poorly done is a job poorly done. A bad experience is a bad experience. End of story. The fact that you call MY OPINION of the work performed and experience at this shop "cruel" and "excessive" further proves my point of your unprofessionalism. Best, Ivonne M. P.S. Anyone else notice how there's no response to the fact that my dress was forgotten for 8 days?...