I would consider any other builder then Pratt homes when purchasing a property. They use low quality parts and subpar contractors to complete the work. We had deficiencies named in our PDI 30 day not fixed. We were advised that because we missed our one year the only things that were noted on our 30 days and PDI would be addressed. After pictures were sent and not "visible" to the team I created a document to resend them. At that point Pratt turned around and said it been too long and that they wouldn't be fixing anything. For example - We had a door frame completely kicked in by the contractors for them to get into the house during the build phase. All the did was shoot some nails and paint over it, however this is still unfixed after we had noted it multiple times. If you don't want a headache run away. I will never buy another house from this company and advise no one else should. read more

Our Pratt home has had water issues since we've moved in. According to the county, Pratt did not take into consideration a water plan that had been in place since the 60's for a neighborhood behind ours. After MUCH make and forth between us and Pratt, they finally agreed to put in a pipe to help with water flow. The pipe they installed is FAR too small and the drain is too small as well. We have lost so much of our yard because of these issues and Pratt refuses to do anything more. Buyer beware! read more

Pratt Home Builders - Home Developers Near Me - Chattanooga, Tennessee

Absolutely awful customer care. Beware of pratt when you need their service. They didn't do their job for my home!!! BROKEN FOUNDATION DUE TO POOR CONSTRUCTION read more

My elderly parents need to be nearby the dialysis clinic so we chose Amber Ridge Community because it was close. This is the only thing I could say positive about this Pratt home is the location. My elderly mom has had so many problems and Pratt does not care. The Yards have Clay and nothing will grow unless you pay to put topsoil or sod . My mom's neighbors backyard is flooding due to the downspout pouring onto the property which was never graded correctly. The paint they used peels off the wall if you go to clean it. The kitchen cabinet paint chips off. The windows are very hard to open and close. My mom is not very happy with their customer service and many of the neighbors also have complaints. We would never buy from Pratt again. read more

Don't trust Pratt's prices they show. Especially in Engel park. The sign says homes in the 200k's but we went to look at one of the homes and they wanted 380k for it in a neighborhood that's supposedly in the 200s read more

We have lived in our home for almost 3 years now. We bought it as an empty lot, and chose our floor plan and everything else. To start with, everything seemed good. The designer was nice and we were excited about our home. We were a little upset about the limited selection of tile, and the poor quality carpet, and the cost of upgrades seeming really inflated. Then our home started going up. They kept hitting the foundation with a skid steer, and having to do repairs. As the house went up, I tried to stay on top of things, bit it was hard. I have done full remodels on multiple homes, so I know some about construction. I caught then a few times skipping insulation on exterior walls, and in the garage ceiling. Looking back, I missed a lot. My electric bill is double in this brand new home, as it was in my 1979 home that had a 1992 HVAC unit. That home was the same size. If I am in the garage, I can talk to my wife inside just fine while barely raising my voice. The windows are junk. In all of my remodels, I have put in vinyl replacement windows from 3 different brands without issue. The vinyl windows in my prat house I have to carefully close, or they will flex, and keep them from closing correctly. If they don't close correctly, you can't lock them. You get 0 say in what plants go into landscaping. Before I selected a lot, I went into what is now my back yard, and dug a small hole. The dirt looked good. Wasn't rocky and looked like it would perk well. Now that my house is built, I have had to bring in dirt to cover up the gravel from construction, and clay they used as fill so I could get grass to grow. I have done it little by little, and am about half done with getting my back yard looking decent. About 6 months after I moved in, a few of my smoke detectors started beeping. I put in new batteries, but the beeping continued. I pulled them down, and the wires had come out of the wire nuts. I fixed the wiring myself instead of calling prat, and checked all of my smoke detectors. The wires came loose on about 8 of the 12 as I was pulling them down. My banister coming down the stairs was fastened into the drywall, and not a stud, so I have had to fix that. The upstairs carpet like is said is cheap carpet, so looked worn out after 2 years. The cabinets have required a lot of repair due tomorrow molding falling off of them. The paint they use to paint the house is the lowest grade that sherwin williams makes. If you try to clean it, it ruins it. I knew this from the beginning, but thought they charged too much to use different paint. 3 years later I still have utility conduit sticking up in my yard, and all of the houses on my street. I know that is the utilities responsibility, but after 3 years prat should do something. I am sure I will remember more problems, but wrote this spur of the moment when I had to turn off music in the garage, because it was too loud in the house while my kids were in class. My neighbors have had other issues. Some the same, some different, like the garage door falling off the house. Yes, there will be issues whenever you build a house, but when you spend a certain amount of money you expect a higher level of quality than this. If you want to build a house, don't use Prat. I know very few people that would a second time. read more

Easy to work with, super professional. The sweetest group of people!!! Would highly recommend working with Pratt.

Sales representative Chris S always responded to my calls and walked property with me to choose a scenic lot. Laura L at Design Center shared expertise in coordinating adequate lighting, coordinating colors, and elevation changes. Debbie at Lighting Gallery had all information needed to show me products. Rick at Ferguson's described appliance choices. Builder Scott W visited the site daily and always answered calls/texts. Mike G is wrapping up postbuild issues. I'm finally feeling comfortable at home. read more

It is a great place to work. I have been here 6 years and plan to retire from Pratt. We build quality homes and care about our buyers. We developed a Covid plan and have done a great job keeping our team as well as our builder trade partners and customers safe. read more

We are in the home searching process and requested to see homes in the Riverwatch subdivision. Was told by Britney (who is all over the Pratt home builder webpage) to meet a gentleman in the subdivision at 1pm. Long story short the gentleman never showed up, we called Britney who stated she would get in the touch with the gentleman and call us back. Well let's just say we are still waiting on that call back. We haven't looked at their homes and will not be because their customer service is garbage. You'd think if someone was interested in giving you money you'd put forth a little more effort. Do not use these people! read more

They have mastered the art of building crappy homes. And the design center is the biggest scam in construction. Cheap materials at premium prices. Do NOT FALL for the initial price, that will never stay as agreed upon. Faulty wiring, walls not insulated, the head of construction Nerren is an absolute moron. Buyer beware if ever there was one. If you are a sucker and sign a contract with them, hire someone who knows building and pay them to inspect work daily. My Pratt Home is falling apart. Would not buy from them again if they have gave me a coupon for 80% off. Stay away. read more

I would give them a zero. All Pratt builders is worried about is how much you they can squeeze out of your dollars and zero about the community. read more

I have built two Pratt homes and I am very pleased with both homes. They have a great process and were very helpful during the design/selection process and in the field with construction. I would build with them again. read more

They build a nice looking home. They have some very nice floor plans and the interiors can be really impressive. Before buying one of their homes, I couldn't stand how they would start a neighborhood and just clear cut all of the trees. I understand that trees need to be removed to build a house but not every single tree on the entire lot. I can't believe that Hamilton County allows this. I live in Ooltewah and there is another new neighborhood going up by me with several builders building and these builders are saving the trees that they can. What a difference this makes! My other gripe is that they use extremely cheap building products. I've had to make so many repairs in this house already and have talked with neighbors who have had the same trouble. Terrible electrical switches that have to be replaced already, faucets already malfunctioning after only a couple of years, two separare, high dollar heater repairs, windows fogging over, other windows cracking, and the list goes on. I've found quite a few shortcuts too that I wonder how did this house pass inspection? A dishwasher not secured so when you pull the bottom rack out when it is full of dishes,the entire dishwasher leans forward, temporary, non-code steps at the back door, and I could go on. Our neighborhood is only about three or four years ago but I don't think there is a sole house that the exterior paint is still in good shape-they all seem to already be faded, looking like a house with a ten-fifteen year paint job. The latest that I've heard is that they used mailboxes that weren't approved by the Postmaster General so we are at risk of having to change out our mailboxes at our expense. I bought this house from someone that built it, stayed in it a year and then put it on the market. I don't know why the original buyer accepted such shoddy work. If you build with them, you'd be very smart to keep a close eye on the building process and be prepared to often replace light switches, faucets, maybe a window or two..... read more

I moved to the Chattanooga area in the summer of last year and while touring apartment buildings I inquired with numerous leasing agents about top home builders in the area. We are interested in looking + buying a home in the next year and Pratt Home Builders was mentioned numerous times by different leasing agents around the Chattanooga area. They hold a very high reputation in the Chattanooga community for building beautiful homes and communities. The team at Pratt Home Builders really care about their homebuyer's and make you feel valued throughout your experience of designing or purchasing one of their homes. They have a beautiful design center that really help bring the materials and your home design to life. I admire their ability to build quality neighborhoods while also contributing to the local communities that they build their homes in. They dedicate their time to giving back and show this in their contributions to the local schools and businesses. They build in many different areas around Chattanooga including Hixson, Ooltewah and Apison so they have the perfect home for whatever or wherever you're looking for. When you want to build or buy, do it with the Pratt Home Builders Family! read more

Be very cautious about selecting Pratt Home Builders as your builders. They are very dishonest about their punch list warranty policy. We reported an item about an accent gable that was leaking sap. Rather than replacing the board like we requested, they scraped the sap and painted the board as a bandaid with the caveat that if the board started leaking again in 6 months, they would replace the board. That next summer (2017, within the 6 months) the board started leaking again. During that time, the warranty person I had been working with left the company. Now the new person is claiming that they are not responsible for making this right as this is outside of the 1 year warranty, even though this was brought up during that time and it was not properly handled. The fact that they refuse to make this right should tell you everything you need to know about the integrity of this company. Again, be VERY cautious about selecting this builder if customer service and builder honesty is important to you. Feel free to reply to this review if you would like any more information and I will gladly share with you. I know Pratt is undertaking another subdivision in Hixson (Amber Ridge) and I hope all you prospective buyers read this prior to signing so you know what you are in for before you buy. read more

We have been in our house since December 2018 and we have a bad drainage problem when it rains. Both sides of our house stays wet, even with a French drain. Our back yards needs more top soil and needs to be re-graded so hard rain will drain to the back of our yard instead of the side, where it pools. I have talked to several Pratt representatives and was told they will not be able to add any more top soil or re-grade my yard. Once Pratt gets your money, they are through with you. read more

This was the first home that my wife and I had built. The "Pratt" process started nicely, but quickly turned south, as mistakes upon mistakes were made on their end. I could go on and one with numerous examples of how and where they dropped the ball, and made us regret not researching their company before plopping $330,000+ on them. Bottom line: Pratt is a HORRIBLE construction company! Go elsewhere and save yourself the nightmare we've had (and continue to have) while attempting to get them to follow through on their 1-year warranty. These guys SUCK!!! read more

Following my initial review, within 2 days Pratt representatives were here to address the sprinkler issue and it was resolved. Thank you Yelp! They also "looked at" the drainage issue but since it had been dry for several days and sunny when they were here they determined that no action was necessary. Time and rain will tell. read more

DO NOT BUY!!!! We loved the layout of the home being built and the neighborhood it was in so we ignored the terrible reputation they have in town. But, having them build our house was the worst mistake we have ever made. They hire subpar contractors who do not do quality work. They got drywall dust and paint throughout our floors during construction and after a 4 month battle with them they have agreed to replace only the boards that are 50% or more damaged. So our $22,000 floors will be halfway decent. They built our deck to where most poles do not reach the top rail so there are gaps throughout. They built the house with crooked and bowed walls and we had to battle with them to replace those. They kept telling us that plumbing just makes some walls crooked which is normal and there is nothing that can be done. Our master bedroom and master bath are 10 degrees warmer than the rest of the bedroom which is NOT normal and they told us that all we can do is get blinds to correct the issue. These people don't care about anything but the bottom line and you will regret investing any amount of time or money with them. They do not build quality homes! We are so unhappy with our home and still shocked to know that a company can operate like this and still be in business read more

Pratt is building townhomes in Mountain Creek Trails II, roofing nail in my tire, new car only 3 days old. This has happened multiple times, they don't seem to care. Do not recommend!!!!!! read more

I would highly recommend that you don't choose Pratt Homes to build your next home. The are extremely arrogant and incompetent. The workmanship and quality of there Homes is extremely bad. They have no communication within there organization and have extremely high turnover with there assigned builders in there communities. They take the lowest bids for sub contractors and do not follow up with the quality of work they are receiving. I would welcome any calls at 404-307-5478. I can give full documentation to stand behind this rating. I have been in and around construction for the last 22 years, and Pratt Homes is by far the poorest new home builder I have ever been associated with. I chose Pratt because of someone that new James Pratt. I wasn't aware he had stepped away from the company and turned it over to his sons. They do not care about there customers and/or the quality of work they provide. Please trust me when I say there are other builders in the Chattanooga and surrounding areas that you should choose. Not only am I regretting our choice of Pratt, but our neighbors are as well. They will not ever return calls nor do they follow up and communicate for there mistakes in construction. Please don't hesitate to reach out. I will fully document my claims . read more

The purpose of this review is to provide information to those looking to build a house and are thinking about using Pratt Home Builders. We were new to the area when we made the choice to build with Pratt. We felt like we did our homework in researching them. We found a few complaints online, but nothing that seemed out of place. We made the decision to build with them based on that information, the location, their design process, and our time frame. Building with Pratt Home Builders was one of the worst decisions my husband and I have made. It is one we have regreted every day since moving into our house about four months ago. The initial building process itself was a pretty smooth one. We didn't know too much about the building process so we just watched the house go up. It wasn't until the insides of the house started going in that red flags started to pop up. A few things caught our attention early on in the finishing process. Some of these things included electrical being put in wrong places, drywall tape/mud was not being done at the right temperature, windows went in and were not level, and other surprises. We addressed these with our project manager, but nothing was done about it. The quality of craftsmanship is poor with little to no attention paid to detail. For example, our mantle and it's surround was not centered on the wall or with the stone. We had to fight to have it redone (3x) so that it would be centered. When all was said and done, one side of the mantle surround has a half inch of caulking attaching it to the wall. We asked if they would sweep up concrete floors before carpet went down in the bedrooms. We were told they would. They did not. There are some plastic bags and piles of debris that were left. They crunch under our carpet everytime we walk over those areas. The house is built on a slab and the concrete floor was not evened out enough. Now our wood floor has pieces that give when people walk over them. You can see EVERY piece of drywall in our bonus room and garage ceilings. All of the upstairs rooms have visible drywall tape. A tape measure was not used when installing electrical outlets as well as for pendants. They had to be redone. The patching, sanding, and repainting look awful. The diswasher was installed and the installer cracked the cabinets. He decided to not screw it in at all and just leave it that way. Our list goes on and on. The care that was given our home (new wood floors, carpet, etc...) was awful. We still have drywall dust ground into our floors that I can't get off. There was zero accountability taken. We felt like every day was a battle in trying to get things repaired. Even after being in the house for a few months; we still find things weekly that indicate corners were cut. We are thankful that we hired our own inspector before closing becuase he found issues (in plumbing and electrical) that had already passed inspection. We were able to get most of those resolved before closing. We feel that we did not get the quality of house from Pratt that we saw in the model homes. We spent way too much money for the quality of home that we received. Yes, there is a warranty, but there is lots of fine print in that warranty. It needs to be read very carefully. It saddens us to leave a review like this and we have thought long and hard about doing it. When it comes down to it, though, we are hoping that people who are new to the area and don't have someone they know who can offer an opinion, will read this and do more research than we did. There are many reputable home builders in the area that take pride in their final product. Please choose one of them and save yourself the hassle, wasted money, and regret. read more

We purchased our home from a previous owner of 7 years. After move in we began to notice issues with construction. None of the doors were properly hung. Most do not latch, as there is too much space between the door and the door jamb. Sitting in the bathroom, you can actually look out into the next room the crack is so big. All of our toilets were installed with a gap between the floor, so that all toilets rocked. One actually broke the flange, which wasn't set at the proper height during construction. Our home owners warranty wouldn't cover repairs. Was told it needed to have a new tile floor laid, higher. The real hardwood flooring has large gaps in the strips. Entire floor would have to be replaced. Apparently the foundation slab for the front brick steps was properly done, as the steps have pulled away from the porch slab. Have heard complaints about the shower pan not being installed properly, but can not speak to it at my house ..... yet! Some electrical switches were installed in the wrong locations. We have matching closets in our master bedroom, however, my light switch is outside the closet, while the light switch for my wife's closet in inside the closet. You also have to walk completely across the kitchen to turn on the lights when you enter. No switch at the entry doorway. Would never buy another Pratt constructed home. read more

I am giving Pratt one star because I have to give them something to write this review. We had an exceptionally horrendous experience with Pratt. We moved into our home on an early occupancy agreement. Pratt consistently pushed their lender on us who ultimately never closed the loan. Our mid home loan credit score was at 709 at one point and the lender was putting us in a subprime loan. There weren't any negative marks keeping us from obtaining a normal loan. We were even approved through another lender, but Pratt refused to give us the time to close with them. We asked on seven occasions throughout a nine month period to use a different lender, but we were denied each time. Their lender missed the closing deadline 13 times(!!!) but was granted an extension each time. We have emails, texts and recorded conversations to substantiate this. At one time, we were threatened to sign an extension that penalized us further. We were given two hours to sign it and if we didn't, the Vice President threatened to have the sheriff change the locks that night. We also have him admitting this on a recording. We lost our entire down payment to them PLUS nine months of rent at $2,500 each month. We were harassed constantly. When we tried to bring this to the attention of the owner, Win Pratt, he ignored us and had his VP respond instead with another threat. The lender finally came through with a closing, but it was $1,100 more per month than we were ever quoted and we had to bring tens of thousands more to closing than we were quoted. At the end of the day, we lost our down payment, rent, attorney fees, and even a car we sold to try to come up with the extra cash to close. It was humiliating and we feel violated. All told, they collected $67,500 from us and they sold the house for more than we were under contract for because of the fence we put in and the upgraded light fixtures we put in. We had a list of 67 punch list/warranty items ranging from minor to major that were never addressed. I wouldn't recommend this builder to anyone. EVER. read more

From the outside the home look beautiful. However, I felt like I had to be there constantly through the building process. The workmanship is sub par and there is no regard to quality or responsiveness. They would put up studs that were completely cracked and would leave it versus replace it. The vinyl ceiling on the porch was put up with a hole in it and the fan was pushed into the ceiling. I felt like I had to manage the project because the current manager was obviously overwhelmed and spread too thin. Had I not been there, I believe much of the sloppy work would go unnoticed. The flooring contractor should be fired. His answer to fixed cracked boards is to color over the cracks with a pen of some sort and my upstairs hallway, after he "fixed" it is now worse than before. On my porch, they left a huge gap between the stone and the beam where you can actually clearly see the weather seal covering the wood! My yard is a liability.There are rocks and roots just left for my kids to injure themselves on. I have asked for these items to be fixed, as well as others, prior to closing. They were unable to do so, so I agreed to make them post closing items. They took a shot at cleaning the yard and fixing the flooring, neither was done properly or completely. I'm still waiting for a portion of my kitchen cabinets to be finished! After talking with neighbors, this is obviously not a one-time problem. There are a number of issues folks are having where 90 day punch lists are still not complete 6 months later. People are echoing the sentiment that there is no regard for service or quality. One neighbor stated that he just gave up trying to get Pratt to follow through on servicing quality issues because it was a waste of time. It is apparent that, with the exclusion of a couple of folks like Sharon Chase from the design center (she's great), Pratt just wants to put up widgets as fast as they can. Unfortunately, these widgets are people's homes and we spend a lot of money for these homes for our families. I actually watched one guy dump top soil over a bunch of gravel to finish my front yard. I stopped him and told him that I discussed removing the gravel with the project manager because it will affect the condition of the lawn. His response was "I don't know about all that" and continued. When I addressed it with the project manager, his response was "that's because he's stoned out of his mind". Is this acceptable to Pratt? Apparently so, because he's still working heavy machinery and moving dirt. This whole experience blew my mind. I cannot believe the absolute disregard and incompetence that is acceptable to Pratt. Furthermore, every complaint is met with a pacifying response and nothing is treated with a sense of pride or urgency. read more