Recently purchased a Traeger grill at this Ace Hardware store. I received amazingly good service…read more Working with Lalo and Alex they provided great care, attention to detail and follow through with my purchase. Alex even went out of his way to find a grill cover at another store, demonstrating above and beyond Customer Service. Highly recommended they have an amazing barbecue section. Everything you could ever want.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

I called ahead this morning to confirm they had a specific concrete mix in stock. They assured me…read morethey had 60 lb bags. I drove over specifically to support a small business, only to be told by the store manager that they actually had zero stock until Monday. Mistakes happen, but the manager's attitude was completely unacceptable. He wasn't apologetic at all, ignored me mid-conversation, and just started helping someone else. A larger store would have at least tried to solve the problem or offer a solution. I won't be coming back.

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Always super helpful and friendly. The best neighborhood hardware store. I go back every time and…read moreget what I'm in need of or what I'm poking around for. They have it at Hassett.

Armando, The Legend…read more This review is not for Home Depot; it is for Armando, expert employee in the Plumbing Department of Home Depot in East Palo Alto: There is a humble and extremely knowledgeable man in the Plumbing Department of Home Depot East Palo Alto by the name of Armando. I've nicknamed him "Armando, The Legend." When I visited, he worked the evening shift up to closing time. Home Depot is getting a great deal by having him on staff; he's worth way more than whatever Home Depot is paying him. I've interacted with Armando a few times. Twice coming in before closing, I asked Armando how to get one pipe end to connect to another. Under these time-pressed circumstances, he asked me to wait a couple minutes for him to think before me and then get the pieces. Indeed, after just a couple minutes, he came back with four pieces - from the plethora of connectors/pieces on the shelves, one connecting to another. He said this should work. Indeed it did. I was amazed that he looked at my pictures and physical parts, and in his mind, determined exactly what pieces were needed, knew where they were in the aisle out of so many parts, and produced them perfectly. Also amazing, the next day, I came back with a request to modify the previous day's request, to add a connector within yesterday's contraption. I said, "I don't know if this is possible but this is what I am imagining..." Without skipping a beat, Armando inspiringly said with enthusiastic energy and authority, "Anything is possible. It's just a matter of figuring it out." Wow. It really makes you feel good to come in under stress and to have someone this competent rightfully put you completely at ease. He asked me to give him 30 seconds, and under that, he came back again with what turned out to be exactly what I imagined. He is an expert at his craft, too good to be working for Home Depot really. He is knowledgeable, fast, and helps with joy. I was so impressed, I've told my colleagues and family about him.

Very bad service from this store. I came in looking for a…read morespecific tool I did not know the name of - I have since found out it's called a gimlet. I asked an employee for advice in the Tools section. He pointed me to another tool that was not what I was looking for, and when I asked further questions he brushed me off completely. It felt like he only wanted to go back to being with his colleagues. I looked up and I came back to him with a picture of the tool, and was told that it did not exist (even though I was literally showing him a photo of it). It does seem like Home Depot does not sell this particular tool. However, his response was uncalled for. Was it because it was close to lunch break? Was it because I was a woman? I had also planned to ask about a power drill, but I will not be visiting this store anymore.

Professional, courteous and dependable service, Item was cut and adjusted on the spot and was…read moredelivered in 1/2 an hour, as promised. Not so common these days. I was happy with the experience

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

HUGE shout out to Jessica C., Sergio, and Cegan in the order pick-up department. After a debacle…read moreand confusion with a special order, these three stepped up in a major way. Outstanding customer service! These employees took a messy special order situation, found a solution and delivered for the customer (me). I can't thank them enough. Great service!! Thank you!!!

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

This place is slowly going downhill not sure exactly what's going on…read more People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business

Horrible service. Placed an order and paid for it,then the next day received email that my order…read morehas been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD.

Need a tool? Come check out Harbor Freight!! This smaller hardware shop feels like a nice balance…read moreof these larger retailers with a small town vibe! Here you'll be able to shop for your gardening tools or next construction project. The staff is so friendly. Currently with every purchase they are giving away their classic red harbor freight bucket! As my husband says, you can always use a bucket! Don't miss the opportunity to stop by next time you need a tool or are just in the area

Wow Becca's customer service tonight made my day! Came in…read moreto return an item we bought 2 of and didnt use the other. She had such a great attitude and helped to get the re-stock fee waived as well. Thank u for ur great energy Becca! Recommend shopping here!