SERVICE and product support! I bought a Non-stick pan 6 months ago which looked like there was a…read moremanufacturing defect. Katheryn called the manufacturer and they asked for a photo. Manufacturer sent replacement pan out SAME DAY!!! We have been buying from Cooks Junction for many years and highly recommend for knowledge and product support,,,,,,,,,,,besides, they are nice people!

Great products at great prices !! I love their pop-up Xmas location on Main Street in Los Altos.read more

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

I came to California Avenue hardware with an unusual request: a small piece of astroturf 3 ft by…read more6ft. The store does carry packages of astroturf but they were 4 ft by 6ft. While I could have made do with that, Michael kindly cut it for me himself to the perfect 3ft by 6ft! That's real service!

Let's see if we can drown out that one-star review and make this a five-star page again. Because…read moreit should be. Because this is a five-star place. And it's a hardware store, not an auto parts store. Not a sushi restaurant. Not a coffee shop. I've frequented this establishment a dozen times and have had a consistently satisfying experience. They've always had what I was looking for and have always been super pleasant. Variety of small tools, hardware, and housewares as well. If you're on the Avenue and have a minute take a tour and see how they're stocked. Definitely should be the first stop for locals or local businesses. Break the big box habit and give the locals a try. You'll be glad you did!

Look It's no secret I love small hardware stores. Poking around, finding that one item you may or…read moremay not really need. It always has a treasure hunt aspect to it. Menlo Park Hardware is no exception. Its decently sized but packed with all kind of stuff to check out. Customer service is good as you would expect from a small business. One nice thing about these kind of stores is the knowledgeable staff. When you come in looking for the "thing" that attaches to the dohickey....... They always know what that "thing" is. The parking can be sketch, but you can also enter the store from the parking lot in back.

Awful place to go! Will never go again! Workers are not friendly or eager to help!…read more Called to get an items and the guy said it's available and we have it but 'I do t have time to get them for you to put on hold' , so I had to drive to the store! Parking is a nightmare! The guy i first saw told me to go to the front desk not welling to assist at all! Then the same guy was called to find the item but some one else from the store came and went to fetch! I thought why is this guy did not just help me at the first place? They have some kind of Command in line? The place had few workers but no one really care to assist me! I am trying to purchase an over $100 stuff and came few miles away to get it but they don't seem to care! Then the guy came back and told me they don't have what I want ! The online is wrong! I think he is just stupid and did not find it!!! Completely waste of my time! Not sure what is wrong with Menlo Park stores! I have repeat bad experiences in a month so I guess i will not return to this town to do any purchases! Where is the old fashion service?? It's gone !! Or maybe now a day ' service' is an unknown thing!!! I will just go to home depot or Amazon. Instead! Store like ace should review their service , if Amazon or home depot monopolised the market , this will be a good reason! I got better service at home depot cone to think of it!!!

They have a large selection of rocks, large and small, soil, washed black sand, steeping stones…read more.. Fair priced and helpful staff! Been there many times over the years, keeping the hardscape and landscape Fresh!

Our garden rock painting event was a community success thanks to your river rocks! Thank you Karry…read moreand Mountain View Garden Center for your exceptional customer service and a great selection of large river rocks. I will be referring your company to all our garden friends.

Jeff Koehn at Carmel Stone Imports made our first experience buying natural stone and tile…read moreincredibly smooth and enjoyable. We came in not knowing much about the different materials, but Jeff was patient, informative, and really took the time to understand the look we were going for. He guided us through options that matched our vision without ever making us feel overwhelmed. What really stood out was how helpful he was beyond just the selection process. He assisted us with the entire purchase and delivery, making sure everything stayed on track. On top of that, he recommended a fabricator who turned out to be exceptional--the quality and pricing were far better than others we had considered, and we now recommend them to everyone. Working with Jeff made all the difference. You truly can't go wrong purchasing through him and Carmel Stone Imports.

We looked for slabs at other places, but we didn't find what we were looking for until we went to…read moreCarmel Imports. Bryan was great to work with -- extremely helpful, friendly, and efficient. Highly recommended!

With the absolute sludge that has been forced upon us by corporate mergers and acquisitions plus…read moreprivate equity absolutely flattening every single experience across the board via "per my last email put a pin in it circle back to upward mobility" corp speak aristocracy it is SO unbelievably refreshing to walk into Borrmann's Steel and experience a place with real, genuine character and history as well as an hilarious crew of old heads who obviously know how to work hard, but can also have a good time. I instantly connected with all of the staff. I am new to welding, but long time in various different trades ( mechanic, short stint as an electrician, lots of on the side hobby stuff too ) and went to Borrmann's in search of a steel plate cut off to build my first welding table. I decided to go full bore with a buy once cry once mentality, but I also had to be realistic with my current budget. I found a 30x48x1/2" steel plate cut off that was perfect. They cut me a fantastic deal, loaded it up, and I was on my way. I got the plate home and placed it on my temu pot metal fixture table which inspired me to build this new table in the first place as it bends and flexes like crazy. I set it up, super stoked, so happy, but then realized it had quite a bend in it. Turns out it was cut using a press brake and it put a pretty significant bend in it. What a bummer! I called Borrmann saying, "I don't know if you remember me, but I swung by this weekend grabbin a 30x48x1/2" plate and its a bit bent." The guy on the phone said, "How could we POSSIBLY for get you! Swing on by with the piece and we will check it out." I was having a bad day and I laughed SO hard and really needed that. You just don't get this kinda customer service anymore. I really appreciated it. Admittedly, I was slightly annoyed I had to reload it ( 210lbs of steel + a few knocks on neighbors doors ), but the office staff and I were belly laughing the first time we interacted. It literally felt like a bunch of friends hanging out just swappin' stories of being young and dumb and I decided, "Sure. Lets see what happens" and loaded the plate and headed over. I show up with the plate, get in the office and they immediately begin smiling and welcoming me back. They tell me to have one of the staff look at it and if its bent to "burn me a new piece." I am new to all this so I had no idea what that meant. The staff member looked at it and confirmed it was the press brake that likely caused the issue. The staff then proceeded to grab a BRAND NEW STEEL PLATE and cut it with Oxy-Ace ( "burn it" ) loaded it up and sent me on my way. I am sure this is not common practice and probably not something they do often, but a gesture of kindness due to my enthusiastic newbie excitement I was beaming and the "back in my day" rapport we shared. This is the kind of thing that makes me as a customer decide to chew a few dollars on materials even if the local corporate metal supplier is cheaper. They had every right to say, "it is a cut off and this is what ya get. All sales final. Sorry." but instead they made things right for me. I forgot what integrity was like. Sad to see the for sale sign on the building, but this is unfortunately the way of the world with my aforementioned distain for corporate America flatlining the character of long time family owned businesses across all industries. As long as Borrmann's retains the same hand shake integrity that I experienced yesterday, they have a customer for life.

A wide variety of materials for all of my fabrication needs. They have great ornate pieces for…read morefencing and railings, as well as some unique metals for those purposes as well! Try them, you'll be back for more.

Completing a remodel as well as a new build now using these guys and one of the local builders that…read morerecommended them. Super happy with their prices and accommodations. Asked for lumber to be delivered in phases and they happily obliged. They were very communicative with deliveries ensuring my builder and his guys would be on site. We had a couple pieces that came a little warped and they took them back and replaced them free of charge. If they didn't carry any size they sought out sourcing on how to get us to complete the project.

Great wood from people who care. The wood I bought was a little big for my truck, but they made…read moresure it was stowed well. Good wood to a good home