I called ahead this morning to confirm they had a specific concrete mix in stock. They assured me they had 60 lb bags. I drove over specifically to support a small business, only to be told by the store manager that they actually had zero stock until Monday. Mistakes happen, but the manager's attitude was completely unacceptable. He wasn't apologetic at all, ignored me mid-conversation, and just started helping someone else. A larger store would have at least tried to solve the problem or offer a solution. I won't be coming back. read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what we needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983! read more

I really appreciate always being able to find somebody to help me when I'm at Los Altos Hardware Store. Also, the employees are very knowledgeable. read more

Avoid: Smug, rude employees that thought it was funny to play games and abuse an elderly person by saying she could use their bathroom, getting her to come back in the store; only to reject her causing her to have an accident. They lost a $450 sale from me today, and I will never return. Hopefully all of my neighbors will do the same. It's sad when I need to take my business away from a small business owner to a corporate chain that would never treat their customer in this manner. read more

Los Altos Hardware - Smug rude employees that thought it was funny to play games and abuse an elderly person - Hardware Stores Near Me - Los Altos, California

Great store, even better customer service. They usually have what I need. Always get as much attention as I need. This is a local business that i would encourage any do it yourself'er to patronize! read more

Los Altos Hardware is the Google of hardware stores, lol. Google's HQ is nearby, so... What do I mean? Well, you know how you go to Google to find anything on the internet? LAH has darned near everything under one roof! Yes, it's mostly regular retail pricing and more expensive than HD/Lowes/Amazon, but it's convenient, much better service and LOCAL!!! Employees are always helpful, never had a poor experience. Bonus points for patience and kindness to my elderly mother-in-law who lives nearby (she loves the place!) 5 stars read more

Amazing staff, very friendly and knowledgeable. A nice little hardware store. They had everything I was looking for.

They are always super friendly and helpful today I brought in my key fob that had fallen apart and they put it back together again with no trouble and not a charge. I certainly recommend them highly. read more

Called to ask if they had silicon oil or grease. They did and I was about 10min it's away. There is a lot of parking around the area which was nice since I was on a time crunch. The hardware store was clean and organized. When I walked a gentleman and a lady was behind two cash registers and asked if I needed help in finding anything. I explained my situation and the guy knew exactly what I needed. When we went to the product area he explained to me the difference between silicon oil, wd 40, oil,grease, cleaner etc... I bought an item upon his recommendation and it did the work. Would come back again if I'm in the area. read more

Have driven by this location a couple times and always think it's great to still see local hardware stores. Today had opportunity to pick up a few items. Nothing but positive to say about this place Well stocked , everything you need Well organized and easy to find stuff Very clean location Super helpful but not overly helpful staff Independent parking so not driving all around for a spot And prices very similar to the big chain stores Let's keep these mom and pop hardware stores alive and give them a try read more

I was having trouble reassembling a Grohe shower valve handle. I took the parts in, where Henry (the proprietor) and his plumbing assistant Zack walked me through the necessary steps, and advised me on valve lubrication. I did not need to buy anything. My shower is working again. I have been going to LAH for 40 years. They have the best customer service and stock of any hardware store, big or small, that I have ever visited. Thank you! read more

Great local hardware store. We just moved here a week ago from local area and I needed a specialized socket. Very helpful, very friendly member offered great assistance. Definitely added to our continued positive experience of this great downtown area. Thanks for the help! read more

Been coming here for over a decade. I can always count on proactive service, excellent tips, and advice on a project and a friendly demeanor. Employees never fail to approach me and ask if I need help. There is a premium though, with most items being significantly pricier than big box stores - but for the convenience, service, and knowing you're supporting a local business, it is well worth it. read more

THE BEST hardware store, bar none! This is also the friendliest and most customer service oriented store around. Their inventory is impressive and they know where everything is located!! LOVE this store and the people working there. The owner is a top notch person - he leads by example. read more

Always ready and able to help. The staff members are friendly. I love to shop local especially here in qour little town Los Altos.

Los Altos Hardware CA Thur 3/17/22 © Excellent hardware store in my downtown that is a true saver when it comes to getting a good advice on a project you're working on. When I get stuck trying to fix an older fixture, I come here for parts, tools, and advice. Believe me when I say, in many instances this is better than calling a plumber! Simply because I take time that is necessary to fix it properly and not cut any corners. I can run things by anyone in here, they are all knowledgeable, professional, and will steer you in the right direction, show you the exact tool you might need, too. You just can't find this type of service at Home Depot or Lowe's. Guaranteed! *Take it easy, take it easy Don't let the sound of your own wheels Drive you crazy Lighten up while you still can Don't even try to understand Just find a place to make you stand And take it easy [ Update Review, Count Remains #697 posted on April 4, 2022 ] Los Altos Hardware CA Thur 3/17/22 Happy St Patty's! read more

Thanks again LOS ALTOS HARDWARE! Reminded again this week how much I love, love this place and the wonderful service. This is the only place I know where people greet you when you walk in, ask how they can help, and then give practical, honest answers to whatever troubling problem sent you there. I have been rescued on more than one occasion by their kind and helpful advice. In an area where everything is costly, and quality/service is constantly declining, Los Altos Hardware is the Best Value in the bay area!!! read more

Los Altos Hardware - Los Altos Hardware - 441 1st St, Los Altos, CA; 5 stars! - Hardware Stores Near Me - Los Altos, California

This is by far my favorite retail place in Los Altos. All merchants and restaurants should follow Henry's example of great products, wonderful service, kindness, helpfulness and sound business. You can find most hardware products here. If they don't have it, they will suggest who may have it. The staff is so knowledgable. They can offer guidance for most projects. Henry often hires young people, as their first job. The experience they gain here transfers to future positions and careers. Thank you Henry!!! read more

Outstanding hardware store. Outstanding technical customer service. Outstanding inventory, especially small, unique parts that are hard to find. read more

The nicest people ever. I love this store and I love everyone that works there. I went there 2x today and each time, I was blown away by how helpful people were. They seemed genuinely happy and even cut a piece of metal for my son's car part for free. I would have happily paid. They also copy keys. Everything is reasonably priced too. My new favorite store. read more

This is the kind of hardware store they don't make anymore. Little bit of everything and anything you might need from a Yeti lid to a propane tank to an irrigation line to mouse bait, all provided by knowledgeable and pleasant staff. read more

I did not purchase anything from them, but just spoke to them on the phone about a leak issue I had. I needed a saddle valve to help fix it. The folks there patiently answered my question even though I had trouble describing it exactly. I could see these folks genuinely care about their customers! read more

These guys are open, helpful and have a positive attitude. You can save time by calling ahead and paying for your order over the phone. Then it is prepped for rapid pick-up. This is a local business I support at every opportunity. read more

I've been working on my house and I go to True Value Hardware more than I think I would like to. Every time I am there, someone is always around to help me and give me suggestions or direct me to the item I need in the store. I think that the staff is great and unless you need a specialty item, they usually have the essentials. Some of the staff is more knowledgeable than the others but overall the staff communications is great. I haven't had one time that if the consultant, I was working with, didn't ask another employee for help if they couldn't find exactly what I needed. read more

Los Altos Hardware - An awesome sculpture to lock your bike on. - Hardware Stores Near Me - Los Altos, California

I just replaced the bathroom faucet system but the connection between the sink stopper fitting and the PVC drain developed a leak. I tried silicone for 24 hrs to plug the leak but it continued. I took a couple of pictures and went to LA Hardware the next day. The person behind the counter looked at the pictures as I explained the problem. He immediately said I needed a gasket and walked me over to the aisle and knew exactly what size I needed. He then explained where to insert the washer as well as how to insert it. The Slip Joint Washer cost was $1.19. I was dreading that I would have to bring in the fittings but this guy knew the solution immediately so I avoided a 2nd trip to the store. He was so detailed in his explanation on how to apply the washer that I really appreciated his thoughtfulness for me who is not a handyman. My only suggestion is I wish the employees would wear name badges so I could commend them on Yelp and to their superiors. read more

Knowledgeable, outgoing, ready to help staff. Always reliable, always available --- Zack and Jack, and the entire staff are ready to assist in whatever project you bring to them. read more

Friendly, helpful, and had the product I needed. I was hoping I could find a hinge for my kitchen cabinet that wouldn't require me to drill a new socket in the door. Both guys that helped me led me to the right products, and I'm home with the cabinet door repaired (on my own) and on with my day for less than ten bucks! read more

Los Altos Hardware - Replacement hinge used the same socket. I just drilled new holes for the screws. - Hardware Stores Near Me - Los Altos, California

My favorite hardware store. People there are incredibly knowledgeable and helpful. Whether it is to fix my irrigation system or putting together a special connector for my air compressor, this store has it all. Can't say enough about how much I appreciate the employees. read more

With the demise of Orchard Supply Hardware, it is hard to find a good hardware store where you don't have to buy bulk, and who have people who have the down-home heart to want to help you. Los Altos Hardware is that "small-town" hardware store that has the things I need on onesy-twosy quantities. Their sales staff are friendly and always ready to help. read more

Los Altos always gives great friendly service that one never finds in a big box store. I am writing to express my appreciation for finding and safe keeping my wallet which I dropped. They are nice, honest and friendly and I really appreciated their help. I will always use their store. read more

A true gem of a hardware store. The owner Henry plus his whole staff are not only incredibly knowledgeable, helpful and friendly they have on numerous occasions gone way out of their way to help me on a home project repair. They even let me "borrow" a tool one day since they knew I would only use it once a decade, and just asked I bring it back "sometime in the next few weeks", did they need a credit card? "No you'll be back..." and this weekend they saved me $1500 with a plumbing part the plumbers said we couldn't get. In a repair jam? Stop by Los Altos hardware first. Even if they don't have it they will tell you where to get it. read more

Awesome customer service! Been going here for years! you can find most any hardware item here and if they don't have it they will make good recommendations for alternative solutions.. read more

I go to the store for service above everything. Henry and the crew are genuinely interested in helping you. May be a bit pricier than say Homedepot, but if you add the latent cost of roaming around the aisles and searching bins and looking for non existent customer support, you are way better off coming here. read more

Very Glad to have this local hardware store. Their size is not so big, but I would say they have a lot of stuff that the large Big Box Hardware stores don't have, or if they do have it, it's a disorganized mess. This store is clean & organized. Their selection of products, Especially fasteners and Plumbing, I would go as far as to say - They have it all. Thanks for being there for me when I need stuff. read more

I forgot I had a written a review for these folks already and I came here to write another one because of the excellent service and selection these folks have. The staff makes it amazing, but this tiny looking shop from the outside packs a lot in. I've not had a problem finding what I needed and I've been here a lot. I'm always surprised with how they can have such a wide selection! It helps that they are so close to anyone around Los Altos, you don't have to go all the way to Cupertino or Sunnyvale to get what you need. If they weren't here, I would probably be getting things from Amazon. Thank you folks for making it an awesome experience! read more

Best hardware store ever! Owner and staff are amazing. They take you to the product you're looking for, don't just give directions, and then they patiently answer all questions. And if you purchase the wrong thing, exchanges are made without hesitation, even for an opened item. Now that's service! And they seem to have everything one could possibly need. Can't recommend the friendly team at Los Altos Hardware highly enough. We're fortunate to have them in the area. read more

Nice local hardware store offering excellent customer service and a friendly staff. They have everything you need and more. I found this store by chance and I'm glad that I did. read more

I had an issue with a door knob at home and visted the Los Altos HW store. For starters, it looks like a country store in the 60s which is kinda cool. Super knowledgeable, friendly, happy and honest staff! They helpe me understand what I needed to do to fix the knob without buying anything. Love this store! Makes me want to spend more the next time I am here. read more

Wonderful customer service - my car keys are broken and I came here to ask for their assistance. They were very generous with their time and knowledge. Everyone was very kind at the store. They gave me tissues, while waiting, since I had allergies. I came three times. They were super persistent with trying to figure out how to get a new key to work on my car. It seems that my key has an extra security function that only the manufacturer keys would work. Since it took them so long to figure it out, they gave me a big discount in the end, but I didn't really feel like it was necessary. read more

This store is absolutely amazing - the staff will help you for as long as you need it; it reminds me of how every store was back in the 60's. I've been shopping here for 20+ years and it's just *so* much more convenient than driving to Home Depot; plus you get the personalized help that can be so totally frustrating to find at the big-box stores. Are there any negatives? Well sure, they don't have the breadth and depth of product that a big-box store has because it's a small store. But wait, there's more - they also help our local community by employing and training our local high school kids. I can't give these people enough praise. read more