This place is slowly going downhill not sure exactly what's going on. People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business read more

The Home Depot - Great idea to have this. However if nobody arrives after standing here for 20 minutes what's the point. - Nurseries & Gardening Near Me - Sunnyvale, California

Horrible service. Placed an order and paid for it,then the next day received email that my order has been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD. read more

I went to home depot in Sunnyvale to purchase multiple tools for a present to my partner. I honestly not familiar with these tools and function so I seek help from.the staff. I was truly impressed with this young gentleman named BLAKE. He was very accommodating with positive energy in assisting customers you could tell that he value his job and he is very dedicated assisting customers and addressing their questions to his best ability. He helped me throughout the process from finding the right tool explaining differences when it comes to function gave good recommendation and even took time to find supplies and other possible options for my purchase. Overall the experience was great because of Blake's assistance and willingness to help and making sure that customer experience is always the priority. Keep up the good work Blake! read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

My experiences have varied, but overall mostly good. Most recently I needed to replace some under counter LED tubes. Dolores searched, deciphered the labels and found some. She looked up the ones missing and found that the model was no longer accepted in California. Unfortunately the alternate wasn't in stock. But Dolores did get all the information. Great effort. read more

This location on Kifer seems to have more inventory and is cleaner & less cluttered/dusty than your typical Home Depot. Been here a bunch of times, and lines also don't seem as long as at other places. Staffing also seems better and a little easier to find help than at other locations. Would recommend this location for the Bay Area. read more

The fruit flies are back and more annoying than ever, so I had to pick up some new fly traps last week. Home Depot in Sunnyvale had the product I was looking for (Terro liquid bait), but the layout was different than other store locations, pest control not along the wall aisle near the garden center, so it took me a few minutes to find with no staff nearby to ask. Also, lots of registers were closed, and there were actually lines of customers for both self checkout and the regular checkout lanes, on a Thursday. Luckily, the wait wasn't too bad and I didn't encounter any problems on my way out. read more

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Huge thank you to Mark and the PM crew. There was a transition between lunch breaks and I hung out in pick up for 30 minutes or so. Mark checked on me when I came to get my order and made sure my vehicle could carry the load. When I came into check on the order status he was able to get someone to help me out. Both team members were apologetic about the wait - much appreciated! Before I left Mark let me know I would be getting a slight refund for the wait. They totally did not have to do that and I appreciate the quality customer service received. My order was correct and intact. read more

My wife and I stopped by twice this week - once to return an order made online. We went around 8pm on a Friday night and there was no wait for customer service assistance. We stopped by again to buy a light switch. They have a decent selection and the store itself is pretty well organized (the aisle locations for items on their app are accurate). We did have to ask for help since a lot of the light switches were locked up, there were no buttons to press to request assistance so I had to wander around a few aisles before finding someone. They were friendly, but it's always inconvenient to find assistance around a Home Depot. read more

The Home Depot - Home Depot location is organized - Nurseries & Gardening Near Me - Sunnyvale, California

I had wonderful experience in here, order online and pick up right away at the store. I am happy that they have the material for me to install when I order. read more

The Home Depot - Some material to install - Nurseries & Gardening Near Me - Sunnyvale, California

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Mz Yvonne was wonderfull and exstremely helpfull.100 percent customer service!!! By the way i forgot to mention , do to the no sleep for on this trip. yall have a leake somewere in your boxtruck. My boxes were all wet but i cant be mad. Thank u,Ed read more

The Home Depot - Water puddle - Nurseries & Gardening Near Me - Sunnyvale, California

Recently in the Bay Area, my friends and I have used Home Depot's third-party delivery service arranged multiple times for Home Depot order delivery. However, during these deliveries, some contracted delivery drivers directly asked us for tips! We find this behavior inappropriate and unreasonable. From a customer's perspective, delivery fees are already included in the purchase, and being directly asked for tips creates an uncomfortable and unnecessary burden. More importantly, this practice negatively impacts customers' perception of the Home Depot brand and reduces their willingness to make future purchases. If third-party delivery personnel are not clearly regulated and are effectively allowed to solicit tips, it undermines customer trust and discourages repeat business. We sincerely hope that Home Depot will address this issue and establish clear guidelines for third-party delivery contractors, ensuring that customers are not placed in awkward situations and that the brand's service standards are upheld . read more

I ordered Andersen 100 Series windows and a patio door in all black through Home Depot. While the windows came in as expected -- fully black and consistent, the patio door arrived with a gray track, which looks completely mismatched and honestly, very bad next to the windows. I brought this to Home Depot's attention and showed them photos. Initially, the manager seemed surprised too. But after contacting the manufacturer, I was told that this gray track is "by design" and the only option available for this product line. When I tried to work with Home Depot for a solution, they refused to accept a return, and request me to order with E series which is much expensive. Eventually, they even stopped responding and handed off my calls with no clear answer. This experience was really disappointing. If you're looking for a clean, all-black look, avoid ordering the Andersen patio door from Home Depot -- the product is inconsistent, and customer support was unhelpful. read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

Came here to buy a vacuum... I had to scan a QR code to request help... Waited 10 minutes before the website notified me that no help was coming and I needed to go the a service desk. Then I had to wait in line for for another 30 minutes to purchase the stupid thing because they only had one register open... Should have taken 10 minutes, here I am 45 minutes later waiting in line crying about it on yelp. read more

My tenant informed that his fridge was broken. After making sure Homedepot at Sunnyvale had what I needed, I visited it around 1:30 pm on September 17, 2025. There was no one in the appliance section. I finally found a staff member and was told she was at lunch. I came back around 2:30 and found that she was back. I took her to a display and told her I the fridge I needed was of the the same brand but a larger size and repeatedly told her the size I wanted. After checking her computer, she took me to a different aisle and pointed at the fridges at the top stack and told me that she would get it for me. After returning from the nursery, I found that she got the fridge down. However, when I looked at the package I found it was the wrong size. Then, after she disappeared for quite a while, she came back and told me that the person who has the license to drive the equipment to get it down already left and no one had the license required was around and the only thing she could do for me was to get it for me the next day. I finally fought the afternoon traffic all the way to a different Homedepot to end up getting the fridge I needed. When I got home it was already 5:30 pm. I told myself that I would never visit Homedepot Sunnyvale any more. read more

Home Depot Sunnyvale is getting worse and worse. I needed a truck to move my office. The truck is available for rent there. Customer service said they couldn't find the key and wouldn't do anything. They don't care about their customers read more

The Home Depot - parking area - Nurseries & Gardening Near Me - Sunnyvale, California

we had several items to buy. and were in rush and needed help. We got lot of help from Scott. He was simply knew his stuff, and help very much. Thanks Scott! read more

I found the staff extremely helpful, especially Jim, who took a lot of time discussing and recommending tools and body protection for a project drilling out rivets from a suitcase. read more

There are some things harder to find in other chain stores and we always check with Home Depot. We often have good luck here. We get more questions answered here as well. read more

I needed to pick up some fertilizer and other odds and ends for the old and new place transition. A hyper and friendly lady helped me out to pick some stuff. Really happy that I got the help I needed, this place is super big and packed mid day! haha. It's like the place to be for DIYer's like myself. Happy! Enso forever! Garden. Ryobi. DIY. Between two evils, I always pick the one I never tried before. Mae West read more

I have been going to a smaller neighborhood store closer to my house for better service and convenience. Home Depot is still the better option if you are looking for more variety which I was in this case. The megastores don't have good service and this one is no exception. read more

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Juan Carlos and Mustafa made a great delivery. They were careful, pleasant and answered all my questions. Great job!

I want to like this Home Depot, since it's the closest one to my house. However, it seems to be going downhill in terms of Service. Recently, I had a bad experience renting a Rug Doctor (Carpet and Upholstery cleaning tool). - First of all, the cashier who initially checked us out did not provide the Upholstery Tool (attachment), which comes in a separate bag. So, I had to make a second trip to pick that up. :( - Secondly, once we had the Upholstery Tool all hooked up, it spewed way too much (clean soapy) water during use --- so much water that it was spewing on the floor. As a result, my wife had to follow along behind me, mopping up the excess water. Even so, our couch got way too wet, so we'll be spending the next couple days drying it out. :( I should mention a couple more things: - The carpet cleaning aspects went well, so that's why they get two (2) stars. - They could have saved this experience if they had given us a 50% discount on the rental, or a store credit, or something like that. But, the person who checked us in barely listened to my concerns, and didn't offer anything for my dissatisfaction. :( read more

The customer service here is shockingly good! We just moved to this area from about 30 minutes away. We've grown used to Lowe's and Home Depots where you can never find any help and/or the people you do find obviously don't want to help (likely from being overworked and understaffed). Not one but 4 people helped us here even when we didn't ask for help. We walked out of here like "was that for real?" So glad we live near this location. Shout out to Federico in lumber for being the nicest, most outgoingly helpful human possible. read more

Typical Home Depot, busy, crazy parking lot, and hit or a miss items depending on what you need. Giving it one star due to terrible customer service by this one guy who kept saying how we don't have the screw for the metric system and how our politics and the measurement system sucks. It was an odd conversation that kept going on and on, all we wanted was super small screws to use on a 3D printer. Also during the pandemic the person as wearing the mask inappropriately (showing his nose and only covering the mouth but not the nose). And he tried to be in your space (even if you step back because you don't want to catch covid!) read more

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I was in need of replacing carpets on the steps of my floating stairs. We were lucky to be helped by Maria Jara, the flooring specialist. She had all the answers for us and to our pleasant surprise the installation is totally free. We were able to quickly select the material and she gave the guidance on how long it would take. After a couple weeks, we have my new stairs. The installers Alberto and Adrain from JW Flooring did a great job for Home Depot. If you are flexible with your carpet project, I highly recommend Maria at this location. read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

Recently had a paint job for the interior of my place. Now, that it is done, I am pleased I decided to go with paint supplied from Home Depot. I took advantage of getting paint samples (not the card stocks but actual samples) of the colors zeroed in on and tested on spots of the wall just to confirm my decision before telling my painter. Also, used their Pro Referral. Never knew there are a gazillion paint colors to choose from...not to mention the massive amounts of shades of white. Staff working in the paint section were helpful and patient. read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

Violation of California Advertizing price law. Consumers should pay only what is advertised or labeled or displayed on the product for sale. At checkout, the tree was listed for $59.98, but rang up as $64.98 at the garden section. The cashier refused to address it & said i had to pay $64.98. After stating the California Advertising law, she reluctantly called the manager to adjust the price. Drop the bad attitude lady. Home depot mangement needs to better train their employees on what to do when prices don't match in their computer system. Don't scam customers. Beware at checkout. This is the second time it happened to me at this location. Any attorneys interested? read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

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I was desperately searching for the Bernese Mountain dog christmas statue and called multiple stores only for them to be sold out. I called the Kifer Rd. location and they had limited stock. Luckily, the woman I spoke to on the phone (Patty!) was able to hold one for me in customer service. I raced down after work and there my dog was waiting for me. Wonderful customer service and a big thanks to Patty. You saved Christmas! read more

The Home Depot - Painted the bernese to match my own pup. - Nurseries & Gardening Near Me - Sunnyvale, California

I've been meaning to post about an experience I had at the Sunnyvale Home Depot with David. He helped my girlfriend and I outfit our new home with curtains and was extremely professional, personable, friendly, patient and knowledgeable about the products and best way to save money without sacrificing style. Basically as someone who has worked in retail I have to say David did everything above and beyond and we left happy with our purchase and excited to come back. read more

In my search for a plant of interest I decided to stop by here to check out their inventory. I walked straight to the indoor plants area to look for my plant of interest but didn't find any. I did see other cool looking indoor plants but I was on a mission to find the plant I was looking for. I walked to the outdoor Garden Center and searched the rest of their inventory but had no luck finding the plant I wanted. I looked for a planter but couldn't find any in the size I needed. We took a quick break to use the restrooms. Restrooms were open and maintained. The floor was a bit wet from being moped but there was an area that was dry to walk on. I was glad the bathrooms were clean and ready to use. We walked back to the Garden Center and my kiddo found a succulent and purchased it on our way out. The cashier was efficient and got us out the door in no time. Overall, pretty straightforward service. Plenty of staff running around with masks on. Busy parking lot. read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

As someone who does a lot of side jobs and misc projects, I would come here often. Over the years, it's gone downhill at a steep grade. Their store website is never up to date and always claims there are plenty in stock, but you go in the store and it's not there. Nothing on the top of the shelves, and supposedly nothing in the back per their little stock checker electronic. Half the time that doesn't work either.. When you do find something you want, half the time it's either broken or missing parts. Boxes are vent and smashed either from shipping or stocking with their forklifts. No crap that used to be square box that now looks like a hexagon hasn't been sold in 4 months. Restocking is non-existent to this store and the shelves are always missing items. I was even told they don't restock because their stock checker claims there's items, BUT THERE'S NONE ON THE SHELVES. MAKES SENSE, I THINK NOT! No one ever wants to help you. It's not their department or they're about to take lunch. I've made many attempts contacting specific departments for questions on a product and they were on lunch for 4 hours one day, then didn't show up for another 3 days even though they were scheduled the whole week. LOL Special order items that are quoted for a week take a month or longer. And there's no way around getting a refund because they already put the order in. I needed the item in a week to a week and a half not 6. I no longer need this. When I do pick it up, I have to wait 30 mins for someone to want to go grab my special ordered item(s) from the back of the store even though I scheduled an appt. for it to be ready in the front where I can sign off and be on my way. Overall, this store is a total bust now. It was so close and convenient in the past, but even with how close it is, it's VERY inconvenient. I'll take my tens of thousands per year purchases to a much more reliable business. Peace out, Home Depot. You will not be missed. read more

I don't know what's going on at this Home Depot. I put in a pickup order for one vinyl adhesive number. When it was supposed to be ready it still wasn't ready and I called them and asked them. They told me oh we're busy we're understaffed blah blah blah blah. I canceled the order. And then I reset the order through to another Home Depot. And they had the order ready in 15 minutes hmmmmmh read more

Very near another Lowes - next to the train tracks and some new construction. A christmas tree cemetery in the parking lot near the pro parking. Store is very tidy and organized. I noticed some items in stock that aren't in stock at other stores too - like an interior four foot french double door - one day I will need two sets of those - but no hurry... Lots of road construction nearby between the store and the nearby neighborhood. Looks like a new overpass - but it does cause some confusion. Christmas tree cemetery in the parking lot. That was sort of a surprise since its already the 14th of January - even according to the Eastern Orthodox calendar Christmas is long gone. I really would appreciate some large carts in the aisles like they do at Lowes - for convenience. Maybe just two near the concrete aisle if room permits and in the door section. It is a headache to see if a door your looking for is in stock and then having to go out to the parking lot to hunt one down. read more

We needed faux blinds cut to specific sizes. After going to three other Home Depot's where the blinds cutting machine was out of order we were ecstatic that we could receive help here from Isaac In the flooring department. He cut all our blinds to the right measurements and was very polite. Great job and thank you for all your help!!! read more

The Home Depot - Nurseries & Gardening Near Me - Sunnyvale, California

Alfonso demonstrated exceptional skill and precision in cutting the plywood I selected, executing the cuts with remarkable accuracy and adhering to exact measurements. Thanks to his expertise, my project turned out flawlessly. I truly appreciate his outstanding work! read more

Alfonso in lumber is the best cutter I've seen ever fantastic job everything was very precise!

It was a horrible experience ordering doors and windows from Homedepot. The guy ordered the wrong size and we had to patch the whole frames which cost us a couple of thousands. Also Homedepot vendor delivered one of the windows broken so we had to re-order, waited for another month only to be told that they wouldn't deliver this time. Very disappointed read more

I like Home Depot a lot. This location is no exception. They have great service and helpful advice. The staff is very knowledgeable. They have a lot of different materials and tools to select from. They save me a lot of time and money. They have good prices. read more

This Home Depot seems to be declining in its service. I have been going here almost 2 decades. I will probably switch to Loew's nearby as my primary supplier for my small apartment complex. Every step of the way through the purchase/pickup process was marred by failure. I. They canceled my order for 3 thermostats 1. Ok, that's ok. Stuff happens 2. I call customer service and ask if the model will continue to be carried. a) The Home Depot customer service rep (CSR) could/would not call a HD product manager to find out b) She refers me to supplier, who's CSR did not know the difference between a retailer or distributor so was a waste of time 3. So I figured this is a lost cause, so I ordered an alternative thermostat. Took me a while to figure this out, and also take more effort to install. OK 4. Three days later the original product is back in stock. a) Well, if they could have just told me it would be restocked, it would have made it a lot easier 5. So I order what I originally ordered, and return two of the alternates. a) Delivery is delayed twice, that's ok, stuff happens b) I check the tracking site, and it says it is ready for pickup c) No email with code or QR d) So I use my order number e) The clerk gets the order mixed up with another order I picked up f) Then starts looking for the correct product I ordered. Can't find it. Lockers, storage bins. This is going on for 30 minutes. g). Then they figure out it is in the back room. h. So it takes me an about an hour to pickup something that should take 1 minute i) In contrast, my Pick ups at Lowes have gone flawlessly 6. I talked to HD Store General Manager a) Blames it "on the operational team" b) I say "Aren't you the General Manager?" c) Then he blames it on the online team d) Nowhere does he say he is going to look into this an see where so many of his teams got it wrong. e) Net/Net: The GM doesn't care how badly his team performed. Loew's has gotten better over the last 5-7 years. They got all my orders right, and did a pretty good job. read more

There are three types of people who visit Home Depot: contractors, DIY enthusiasts, and those who are just clueless. I admit to being part of the third category. Luckily old timer John is here to answer pretty much any question you have about finding the right parts, screws / nails, or tools for the job. You'll have to ask customer service members for help, who will then redirect you to John, an elderly man with encyclopedic knowledge of the craft(s). Other employees besides John don't seem to have as much knowledge based on my three experiences here. It is what it is. Thanks John! read more