Family run business with caring staff. All the staff to nurses were caring , compassionate,…read moresupportive, clean, food is delicious, activities, well trained. They made my mother's stay possible. My mother was there for 5 years and our great uncle two years. Thank you, Stephanie N.

If you are looking for a place where your loved one will be treated with respect and like a family…read moremember, look no further. Each resident is exceptionally well cared for here. Yelka is a strong advocate for her residents and maintains high standards for her staff and outside service providers. She is warm and loving and her staff is friendly and professional. She takes a personal interest in each and every resident and if you have a question or concern, it is addressed. A close friend was admitted to Home Sweet Home after a horrendous stay at another facility. When she arrived she gave up hope due to the lack of wound care at the previous facility, After the amputation of her leg, my friend is now thriving under the care of Yelka and her staff.

All the events are always entertaining. Love the live performances. You're doing a great job!read more

I love the staff at Pacifica Mission Villa. They are so kind and patient, and appear to be quite…read morededicated to their respective jobs. However: The ED when I signed up assured me that she could keep monthly rent including cost of care below $6000 for a couple years. Of course I couldn't get that in writing yet I was so proud of myself for juggling and liquidating assets to come up $72k/yr, but management changed even though I never received notice. Sadly, I have to place my mom elsewhere as the monthly rent, including cost of care, went from $5800 to $6125 in March to $7650 in April. That's $91+k per year. And I'm supposed to be able to come up with a 24% increase in a snap. And because I still have a small balance because I haven't found the extra $ yet, the company is charging me several $250 late fees each month ‍. I've paid the necessary late fees ($250) when I was truly late with rent. The company refused to restore use of the online rent payment company 'Rent Cafe' that had been available in the beginning of my mom's stay, but after about six months, I'm happy to share that they've finally started using it again. I just signed the newest lease of $6150 backdated to March 1, which I've paid but I haven't been able to cough up the extra $1500/month. Not sure how they can charge it because my latest less is for $6150. There's a new ED but she has yet to reach out to me except to send me a letter threatening my outstanding balance be sent to collections even though I'm making payments every single mont. Feels like bait and switch to me. The president of the family owned business(es)/ventures, Deepak Israni, has no health care credentials and is ''responsible for acquisitions, disposition, development, financing and asset management for all property types for Pacifica Companies." (bio on PacificaCompanie.com). There've been several judgements against the company in the last year, and Pacifica is declaring bankruptcy for one of their holdings. Guess this is why they're screwing us...I'm sure management salary has increased though. I am truly sad that I cant afford to keep my mom there as I love the staff. #corporategreed #noprofitforhealthcare #dementiasucks #singlepayernotmilitary

My parents moved here in 2017. They have liked it ever since. My Mom passed away in 2023 and my Dad…read moresuffers from Dementia and still lives there. He is happy there and they are very attentive. Sure there have been problems here and there but, overall he likes it.

My mom, at the age of 99, chose to move to Peninsula del Rey after recovering from a brief illness…read more Sadly, she passed away just after her 100th birthday. However, her stay at PDR was one of the highlights of her life. She constantly raved about the staff - their professionality, warmth, and availability. The loved the food, actually complaining that it was too good! She took advantage of many of the numerous activities. She LOVED PDR. The staff: My mom bonded with so many staff members. Their warmth was a huge comfort to my mom. They cared deeply about her physical and emotional well-being. The apartment was exceptional. It was well-designed, with ample kitchen counter space, large bathroom, and cozy bedroom. It had lots of light, ample closet space, and a washer/dryer. The facility is kept immaculate - more like a nice hotel than anything else. The apartment cleaners are really very meticulous. Every time I visited my mom, I noticed that this was the cleanest I've ever seen any of her places. The shuttle van was always available for my mom's medical appointments. PDR also offered outings to museums. In summary, I highly recommend PDR to someone who needs assisted living.

A friend with increasing dementia has been at PR for almost 2 years. The caring staff are sensitive…read moreto her increasing needs and do their best to engage with her. They're very friendly and welcoming, responding to my requests for help within a reasonable amount of time (I'm usually there at lunchtime, so staff are pretty busy with residents who need extra help with their meals). The courtyards are a great bonus. PR has a family room, and every few months a group of us get together to visit our friend, spilling into the adjacent courtyard when the weather allows. The Activities Director maintains a full daily schedule, and creates a colorful and ever-changing holiday or seasonal display, which reduces the "sameness" for the residents.

I took my husband second time under Peninsular Reflections care in late 2021, the first time was…read morearound the end of 2020, he only stayed there for about three months. I was inexperience and didn't know what I was doing. I thought all the medium size facilities are about the same, so when I found out there were another facility near by has been recently remolded, everything was new, they also had a house cat plus a chicken coop. I thought it would be better for my husband to be in a place where there are animals, because He loves animals. I was wrong, my husband developed a skin issue and lasted for a few months didn't get well. emergency service was called, but the skin problem was getting worse, I finally decided to take him to another smaller facility, under more personal care, my husband finally got over his skin problem. Unfortunately, even though the care was good, but within 3 months, they had to call emergency pick up three times and many phone calls to me because they didn't know how to handle his temperament due to the nature of his Alzheimer's disease. I finally realized I had to contact Peninsular Reflections again because I remember when my husband was at Peninsular Reflections the first time, I was never called due to any problem that my husband had that they couldn't handle. This second time I took my husband back to Peninsular Reflections. It has been 1 1/2 year, I visited my husband regularly, during this year and half, only received one call that my husband had a very small size rash, they informed me and let me know right away, within a week, they work with the doctor and the rash was recovered quickly. That was very efficient and great job. All the staff are friendly and eager to please. They always well come the last minute notice for visitation. To me, that means a lot. It also means they are not trying to make it looking better on the surface when you have an appointment to visit. Anna, the administer did a superb job leading the team at Peninsular Reflections and a facility you can trust with your love ones.

My 93yo mom was in a SNF and I was told insurance coverage would end in 2 days, so we scrambled to…read moretour a few facilities. I found Westborough Royale on Yelp, toured that Saturday and moved her in a few days afterwards. The things we liked most are: It's very conveniently located (1 mile away from home) The cost was extremely competitive compared to all the other facilities we toured The longevity of the staff. The few times that they've had to call me, they've always started the conversation with "Your mom's OK". I'm sure they understand the concern when you see Westborough Royale on your Caller ID. If you're looking for a super modern, locked down facility, this is not for you. But if you're looking for a "homey" feel, Westborough Royale should be one of the first facilities you tour. The only negatives are: Depending on the time of day, parking can be a bit tough. There have been times where I've had to sit in the parking lot up to an hour waiting for a spot to open up. There's usually street parking on Camaritas if you don't mind a short walk. And if you're coming here for the first time, you might not notice the front entrance. At this point, we've been there for about 6 month now. The staff and residents are all very friendly. I'm very fortunate to have found Westborough Royale.

Wonderful staff and facilty! My Dad loves the food. He is so grateful for the outdoor patio where…read morehe likes to spend time looking at the breathtaking views especially the flowers. We as a family could not be happier for our Dad to spend his twilight years at Westborough Royale.

Friendly, cheerful staff, offered several flexible living options, seemed to have several of the…read moreusual amenities and activities like movies, library, social areas.

My mom stayed there while it was Atria and later Serra.During the transition they had overlap…read morecharges that they agreed but they never refunded over a years time . My mom left to go to a nursing home and even when I closed the account they promised but they never refunded the money . My mom passed and she is in a better place but the business for Serra needs more empathy towards their families and those who pay the bill

Worst place to go. I referred my client to this facility and Irene bullied my client until she…read moremoved out and had to move back to her daughter's house. Irene the administrator did not do her evaluation of the patient, so she thought it would be easier to bully the patient out of the house. Read her investigation report on the www.ccld.gov site for more info.

The lady who manages this site, I***E, is a bully. This place should only be considered if you do…read morenot need 24/7 assistance. When you need too much care the manager begins to complain and bully.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

I might recommend this place if you are not needing assisted living or in memory care. The memory…read morecare area is so poorly managed. It is so hit or miss depending on who the care providers are. Some are really amazing and have their hearts in the right place and do an amazing job of caretaking for a very vulnerable and challenging clientele. There are others who do the bare minimum and you can tell that they hate their job and are only there for the money. The manager Aaron is the worse. So unresponsive and does not manage the staff well. He's hardly ever on site so he doesn't see what is going on. Sometimes they are so understaffed, it's not only negligent, it's dangerous. I couldn't recommend the garden area (the memory care area) for anyone I cared for. Oh and it is soooo expensive for the really crappy food and super small rooms and problematic service. Don't be fooled by the great tour they give, you won't get all of the amenities that the regular residents have access to.

Administration needs to be more responsive to Residents, especially when they ask for a meeting.read more

For Administrative Staff to be more responsive and to not remove items from residents room without…read moretheir knowledge nor permission. To not withhold residents mail and packages, and to not open mail and packages without permission. This is actually a felony!