My mom is in memory care at Cadence Millbrae and it's amazing. The care staff are attentive and…read moreknowledgable (Karla is the director). The activities are great under the activities director-Marilyn. The food is very good. It makes it so much easier knowing that my mom is getting such great care.

Beware shady and dishonest business practices! I never even heard of them or interacted with them,…read moreyet one of those "senior living advisors" shared my info with them-- which they proceeded to exploit by telling the hospital that they had a referral for us. I NEVER CONSENTED TO ALLOWING THEM TO SHARE MY INFO WITH THE HOSPITAL. The only reason I found out about it was that the hospital thought we'd made arrangements with them. If they need to LIE to the hospital and waste the precious time of customers who are already struggling with a loved one's decline, they clearly must not be doing good enough business through honest work. DO NOT TRUST THEM! P.S. There are additional negative reviews (from 2025) for a duplicate listing of Cadence Millbrae in Millbrae CA. Read them all to make sure you get a fuller picture of their business.

My parents moved here in 2017. They have liked it ever since. My Mom passed away in 2023 and my Dad…read moresuffers from Dementia and still lives there. He is happy there and they are very attentive. Sure there have been problems here and there but, overall he likes it.

My mom, at the age of 99, chose to move to Peninsula del Rey after recovering from a brief illness…read more Sadly, she passed away just after her 100th birthday. However, her stay at PDR was one of the highlights of her life. She constantly raved about the staff - their professionality, warmth, and availability. The loved the food, actually complaining that it was too good! She took advantage of many of the numerous activities. She LOVED PDR. The staff: My mom bonded with so many staff members. Their warmth was a huge comfort to my mom. They cared deeply about her physical and emotional well-being. The apartment was exceptional. It was well-designed, with ample kitchen counter space, large bathroom, and cozy bedroom. It had lots of light, ample closet space, and a washer/dryer. The facility is kept immaculate - more like a nice hotel than anything else. The apartment cleaners are really very meticulous. Every time I visited my mom, I noticed that this was the cleanest I've ever seen any of her places. The shuttle van was always available for my mom's medical appointments. PDR also offered outings to museums. In summary, I highly recommend PDR to someone who needs assisted living.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

I might recommend this place if you are not needing assisted living or in memory care. The memory…read morecare area is so poorly managed. It is so hit or miss depending on who the care providers are. Some are really amazing and have their hearts in the right place and do an amazing job of caretaking for a very vulnerable and challenging clientele. There are others who do the bare minimum and you can tell that they hate their job and are only there for the money. The manager Aaron is the worse. So unresponsive and does not manage the staff well. He's hardly ever on site so he doesn't see what is going on. Sometimes they are so understaffed, it's not only negligent, it's dangerous. I couldn't recommend the garden area (the memory care area) for anyone I cared for. Oh and it is soooo expensive for the really crappy food and super small rooms and problematic service. Don't be fooled by the great tour they give, you won't get all of the amenities that the regular residents have access to.

My mom has been at Mills Estate for a while now and I am quite happy with the facility, services…read moreand people providing assisted living to her. The staff is supportive, aware of whatever medical issues she may be dealing with at any given moment and timely with attentive to her needs as they arise. Very satisfied overall.

The quality of care is excellent! Everything about Mills Estate completely exceeded expectations…read more Ami and her staff were kind, welcoming, efficient- everything you'd want for your parent or family member.

1818 Trousdale Drive Burlingame, CA 94010…read more "Oakmont of Burlingame" is a modern and beautiful facility that offers assisted living and memory care services. This place is very easy to get to on Trousdale Drive, and is directly across the street from the Mills-Peninsula Medical Center. My niece and I took a scheduled tour of Oakmont of Burlingame. Anne, our guide, explained everything in detail and answered our questions. We were shown different apartment floor plans, common areas, and outdoor areas. It should be noted that when we entered the lobby, there was no Covid screening (such as temperature check). Masks were optional. The apartments are like hotel rooms, and do not have kitchens. Residents are to eat in the dining room, or have food brought to their room. All rooms are unfurnished, except for the mini fridge. We were only shown model rooms on the 1st and 2nd floors. There's a secure private garage underground. Oakmont features luxurious common areas, attention to detail, and there was live music in the lobby when we were there. They seem very accommodating to resident preferences and schedules for meals. There's also group outings for things like museums and shopping. At the end of our tour, Anne explained all the required paperwork and price rates. Overall, we had a very positive experience.

Oakmont of Burlingame is a beautiful and well appointed facility. We toured Oakmont as an option…read morefor a beloved family member. Marketing directors, Anne and Kori were incredibly welcoming and informative. While an elaborate series of circumstances did not allow us to move our family member into Oakmont, I would recommend them to anyone looking for senior care. Kori Martin was my main contact there and I cannot say enough about her professionalism, warmth and kindness. She was also extremely communicative and helpful. She is very well suited to assist families with navigating these important and sensitive decisions.

A friend with increasing dementia has been at PR for almost 2 years. The caring staff are sensitive…read moreto her increasing needs and do their best to engage with her. They're very friendly and welcoming, responding to my requests for help within a reasonable amount of time (I'm usually there at lunchtime, so staff are pretty busy with residents who need extra help with their meals). The courtyards are a great bonus. PR has a family room, and every few months a group of us get together to visit our friend, spilling into the adjacent courtyard when the weather allows. The Activities Director maintains a full daily schedule, and creates a colorful and ever-changing holiday or seasonal display, which reduces the "sameness" for the residents.

I took my husband second time under Peninsular Reflections care in late 2021, the first time was…read morearound the end of 2020, he only stayed there for about three months. I was inexperience and didn't know what I was doing. I thought all the medium size facilities are about the same, so when I found out there were another facility near by has been recently remolded, everything was new, they also had a house cat plus a chicken coop. I thought it would be better for my husband to be in a place where there are animals, because He loves animals. I was wrong, my husband developed a skin issue and lasted for a few months didn't get well. emergency service was called, but the skin problem was getting worse, I finally decided to take him to another smaller facility, under more personal care, my husband finally got over his skin problem. Unfortunately, even though the care was good, but within 3 months, they had to call emergency pick up three times and many phone calls to me because they didn't know how to handle his temperament due to the nature of his Alzheimer's disease. I finally realized I had to contact Peninsular Reflections again because I remember when my husband was at Peninsular Reflections the first time, I was never called due to any problem that my husband had that they couldn't handle. This second time I took my husband back to Peninsular Reflections. It has been 1 1/2 year, I visited my husband regularly, during this year and half, only received one call that my husband had a very small size rash, they informed me and let me know right away, within a week, they work with the doctor and the rash was recovered quickly. That was very efficient and great job. All the staff are friendly and eager to please. They always well come the last minute notice for visitation. To me, that means a lot. It also means they are not trying to make it looking better on the surface when you have an appointment to visit. Anna, the administer did a superb job leading the team at Peninsular Reflections and a facility you can trust with your love ones.

Amazing facility! The high exceptional quality of care can not be surpassed! We have had…read morerelatives choose The Magnolia as a living option and have been so extremely happy with their new living situation. Apartments are well equipped with all you may need to live an independent life. The care offered for those who are in need is wonderfully caring and attentive. Outings, events, classes, quest speakers, trips...I can go on. My mother is so pleased living here-her life has opened up to social experiences, friendships, happy days shared. I can not speak more highly.

I now have 2 friends living at The Magnolia of Millbrae. It is far and above the best of the many…read moreother places we looked at from Los Altos to Millbrae. It is exceptionally clean, bright, cared for and well appointed. You get the feeling you are on a fine cruise ship! The residents are engaged and lively and seem to love it! The hallways are wide, and the one and two bedroom apartments are so nice. Both of my friends have stunning views, walk in closets, a small kitchen and large bathrooms. There is a swimming pool, beautiful outdoor patio areas, and many areas inside to enjoy. They have it well decorated for every season and holiday. There is also a small bistro "Emma's Sweet Shop" for a casual bite to eat, a beauty salon, and a gorgeous library where you can attend lectures etc. The downstairs dining room has white tablecloths and waiter and waitresses....definitely not cafeteria style....you always feel like you are fine dining. The food is also exceptional. Probably one of the best things about the Magnolia is the staff. Many have been there for 25 years. That definitely says something about them! They are kind, caring, and patient. They will go out of their way to make sure you are happy and comfortable and have all the services you need. This is independent living or assisted living, depending on your needs. We found the price more reasonable than most in the area. This is not a memory care facility, but if you live here you would not ever have to move. Excellent choice!

All the events are always entertaining. Love the live performances. You're doing a great job!read more

I love the staff at Pacifica Mission Villa. They are so kind and patient, and appear to be quite…read morededicated to their respective jobs. However: The ED when I signed up assured me that she could keep monthly rent including cost of care below $6000 for a couple years. Of course I couldn't get that in writing yet I was so proud of myself for juggling and liquidating assets to come up $72k/yr, but management changed even though I never received notice. Sadly, I have to place my mom elsewhere as the monthly rent, including cost of care, went from $5800 to $6125 in March to $7650 in April. That's $91+k per year. And I'm supposed to be able to come up with a 24% increase in a snap. And because I still have a small balance because I haven't found the extra $ yet, the company is charging me several $250 late fees each month ‍. I've paid the necessary late fees ($250) when I was truly late with rent. The company refused to restore use of the online rent payment company 'Rent Cafe' that had been available in the beginning of my mom's stay, but after about six months, I'm happy to share that they've finally started using it again. I just signed the newest lease of $6150 backdated to March 1, which I've paid but I haven't been able to cough up the extra $1500/month. Not sure how they can charge it because my latest less is for $6150. There's a new ED but she has yet to reach out to me except to send me a letter threatening my outstanding balance be sent to collections even though I'm making payments every single mont. Feels like bait and switch to me. The president of the family owned business(es)/ventures, Deepak Israni, has no health care credentials and is ''responsible for acquisitions, disposition, development, financing and asset management for all property types for Pacifica Companies." (bio on PacificaCompanie.com). There've been several judgements against the company in the last year, and Pacifica is declaring bankruptcy for one of their holdings. Guess this is why they're screwing us...I'm sure management salary has increased though. I am truly sad that I cant afford to keep my mom there as I love the staff. #corporategreed #noprofitforhealthcare #dementiasucks #singlepayernotmilitary