Alpha Auto got my car in & finished fast for a tire issue, which they fixed and didn't charge for!…read moreGood people

This biz sells lemon cars. This biz closed and then reopened recently. the employee who sold the…read morecar to me was incompetent, unprofessional and a weasel. The police need to take action. If I could post the text screenshots, I would. They do not stand behind their own warranty, they illegally try to get around the MA Lemon Law. They don't understand their own paperwork (this was shown to me when they failed to actually help me). Don't let the reviews fool you, they aren't real.

- Reasonable pricing - Gave me a loaner car for free…read more - Quick service - good communication

My first service experience with these guys was terrific. I have been a Lexus guy for decades; but…read moreI recently got a BMW Convertible, 'cause Lexus doesn't make one that fits the golfer lifestyle. Dan & Jen were very accomodating as far as scheduling. They gave me a ride to work. and the keys were right where they said they would be at the end of the day. Great communication, and a very reasonable price for the service I received. I would definitely come back to them for service in the future!

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

I have found precision Auto body to be very courteous pleasant and helpful to me as a customer and…read moreEddy has been especially helpful! I am very grateful and would not hesitate to refer anyone to them for their vehicle. Thank you very much! D

I was recommended to go to Precision I am glad I did. A truck backed into me damaging my Kia Forte…read morethey damaged the bumper and hood. I brought it to Precision it took three weeks which was fine since the other company's insurance was paying for my rental but when I picked up my car it was like I was driving it of the car lot . They cleaned the inside and outside and my tires. The employees are very friendly and professional I never felt uncomfortable. Needless to say I will be telling everyone to go to Precision.

I'm honestly so grateful for the amazing service at Main Street Service in Hopkinton! I was shocked…read moreto see any bad reviews because my experience was nothing but great. I had been to so many shops trying to get my steering box replaced and adjusted, and they finally got it right. My truck's running better than it ever has. John, the owner, and his son were both so helpful, honest, and made sure everything I needed was taken care of. Couldn't recommend them more.

Some years ago I struggled to get my car there as it had neither first or second gear... Getting…read morethru the lights at the top of the hill on a green was major luck. Had a friend pick me up, and before I was home John called to tell me my car was ready for pick up... I was imagining major transmission repair... "There was a loose nut." We're used Main Street Service for, OMG, nearly 40 years! The best!

Honest service at a very reasonable price. Great team. There can be a wait to get in but the staff…read morehave been able to get me in more quickly for urgent repairs at times to make sure my cars are safe. They must have a loyal clientele. I've been going there for over 10 years and have never been disappointed. They take care of what is necessary and don't try and upsell like the dealers. In other words, they don't make stuff up. In fact, they've saved me many hundreds and sometimes well over a thousand dollars after going to a dealer that kept on finding stuff wrong with my car during oil changes. They don't change oil. I always consult them for a second opinion, and when it's an issue they can service I get it done there.They've saved me a lot and do it right. My cars run well.

The quality is 2nd to none. They guys know what they are doing. Their custom work is phenomenal and…read morevery reasonable. The best experience and highly recommend.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I could not have asked for a better experience. Mike responded immediately after my insurance…read morecompany contacted him (Monday)- and I brought the car in the next day - his team ordered the parts, they came in by Friday, and on Monday, I drove there where my insurance rental was waiting. 10 days later, a call that the car was done - the job was perfect, and i dropped off the rental that afternoon. It was absolutely painless - Mike's coordination with Mapfre's E-Z Car program just made it a piece of cake. I hope i don't see him again for a while, but if i need auto body work done - he's the guy! If i could give 6 stars i would.

My wife has had a love hate relationship with her 2005 Nissan Quest. We have had the folks at Best…read morerepair our van two or three times for minor accidents with great satisfaction. We recently stopped by when the door handle (outside) came off. Not really sure how that happened, but Best fixed it without even charging her for it. Just a customer friendly business that understands people will keep coming back when good service is given. I have also had my car in for repair and found Best to be an exceptional business that treats you fairly.