WARNING -- BE VERY CAREFUL WITH THIS SHOP…read more My son brought his brand-new gaming PC to iDEAL PC REPAIRs, INC for one simple job: install a CPU cooler. The work order clearly stated exactly what needed to be done. When he called for an update, Elvis Echevarria became rude, dismissive, and yelled at my son that the visit was a "waste of time" because the cooler was allegedly the wrong size. Instead of professionally explaining the issue, he abruptly hung up on him. When my son picked up the PC, it was returned DISASSEMBLED with loose parts and would no longer power on -- despite working perfectly before being brought into the shop. The motherboard pins were also damaged while the computer was in their possession. Even more concerning, Elvis could not clearly explain what had been done to the computer and then suggested taking it to another repair shop to diagnose the issue. That made absolutely no sense coming from a "repair" business. We later brought the PC to Micro Center in Miami, where technicians stated the computer appeared to have been tampered with. Thankfully, they were able to repair the damage professionally. A working PC was returned damaged, incomplete, and unusable. Terrible customer service, zero accountability, and a very stressful experience overall. After this experience, I would strongly caution people not to rely solely on online ratings and reviews when choosing a repair shop. Positive reviews do not always reflect the quality, professionalism, or honesty you may actually encounter. We trusted the reviews and deeply regret it. After this experience, the so-called "value" and reputation of this place mean absolutely nothing to me. A business is not measured by flashy claims or online ratings -- it's measured by honesty, professionalism, accountability, and how customers are treated when something goes wrong. Unfortunately, iDEAL PC REPAIRs, INC failed in every one of those areas. No customer should ever have to deal with rude and unprofessional behavior like we experienced from Elvis Echevarria. Since this incident, I formally requested reimbursement for the expenses my son had to pay to have his PC repaired and functioning again after the damage occurred. A demand letter was sent to Elvis Echevarria requesting resolution of the matter, yet there has been no response whatsoever. That lack of accountability and professionalism speaks volumes. Businesses that stand behind their work communicate with customers and attempt to resolve problems -- they do not ignore them. Based on our experience, I would strongly caution others before trusting this shop with expensive equipment.

Best PC Repair Shop. Had virus and malware and he address it on the same…read moreday............................

I recently purchased a Samsung tablet and had questions about transferring my information from my…read moreold one to my new tablet. Best Buy in Aventura have an area for Samsung customer service and support. I had a very professional and kind person named Giovanni Manrrique. Giovanni has helped me twice, he explained everything to me in detail. He advised me that anytime I have questions, just come back and he'll be happy to help me. Giovanni is an expert on Samsung products and definitely is an asset to Best Buy!

I came into this Best Buy Aventura a few months ago to purchase a ipad mini. I was helped by…read moreRaphael. He was friendly, wonderful, knowledgable, patient and willing to answer all of my questions regarding my purchase. Next time I shop at this Best Buy location I will absolutely be on the lookout for him to help me!

Miami Nerds is the only place my wife and I trust for Mac repairs. They've helped us multiple…read moretimes--most recently saving my MacBook Pro after serious water damage. They've also repaired my wife's MacBook Air and replaced the battery in my older MacBook Pro, which still runs great after 10 years! Juan and Pamela handle everything in-house, from micro soldering to data recovery, and works on all kinds of tech--not just Apple. The service is fast, professional, friendly and reasonably priced. Located in Miami Beach, they also offer mail-in options. Highly recommended! --Kevin A.

If you want to feel like you're walking into a back-alley sting operation instead of a repair shop,…read morethis is the place for you. After ignoring my emails and texts, the staff greeted me at the door by asking if I was the police. Not exactly the 'customer service' I expected. They refused to fix my device (which is listed on their site) and rushed me out the door. Total lack of transparency and extremely suspect vibes. Protect your data and go literally anywhere else.

I went to the Apple Store in Aventura Mall because my iPhone 15 was repeatedly turning on for only…read morea few minutes and then restarting. It was also showing me a "plug into computer" logo when I tried to turn on the phone, which indicated that it needed the computer to turn on. I went to the Apple Store for help because I did not have my MacBook with me. When I arrived desperate to fix it, because I am on vacation with no access to my personal information without a phone, I plugged it into one of their display Macs to try to update it. The staff understandably questioned what I was doing and initially wouldn't help because I didn't have an appointment. I explained that I was traveling, had no access to my banking, flight info, or navigation apps, and needed immediate help if possible. I couldn't go a day in a city I don't live in without a phone. They then kindly took my phone to the back. I do appreciate them doing this, and trying to fit me in. But after waiting over an hour with no update, I finally asked them what the status was of my phone. I was told it was a logic board issue and that I would need to buy a new phone or pay hundreds in repairs. My phone, which had been turning on for short periods before, is now completely unusable and stuck in recovery mode after whatever the staff did to it in the back. Now it is not turning on at all. It never did this before it was handled by the staff Now my phone is completely unusable, stuck in recovery mode and not turning on at all, which it was not like that before. This left me stranded without access to critical apps and information while on vacation. I understand hardware issues can happen, but the lack of clear solutions or support and leaving me without a working phone was extremely frustrating and stressful. This experience was very disappointing, especially given the high cost and reliance on Apple devices.

I have to say this is one of the nicest Apple Stores I've been to. Of course the service is top…read morenotch as in all their stores. We were sent upstairs where there was no wait and were helped immediately. They have all items in stock which is really nice not to have to wait.

Great Excellent service. Professional, fast and very…read moreknowledgeable staff. Had my computer issue resolved fast, very satisfied !

RED FLAG! Went in for a battery and back glass replacement for iphone…read more They stated that if THEY cracked the front screen during the process then I would be charged for ANY OF THE DAMAGE THEY CAUSE! IF/WHEN THEY BREAK IT, YOU PAY FOR IT! STAY AWAY!

As a business owner, one of it most important decisions I make for myself and my clients is…read moreinformation security and technological accessibility, especially for my older clients. Mr. Gladstone does it all. He was able to build me a system that my staff and I could easily navigate, he made sure it met our security needs. During the whole process he was approachable and explained each part of the process in a way I was able to understand. If you are making a signifant investment in your internal systems, he is the man with the plan.

Very professional, extremely knowledgeable, and trustworthy. Three things I look for when it comes…read moreto having my systems worked over. Highly recommended.

My TV suddenly stopped working and it was a wall mount so I had a difficult time navigating the…read moreinstructions from DIRECTV. I called the TV GUY and he was at my home, completely prepared, within 2 hours. The service I received was impeccable. He found out that my TV was no longer operable and even came with me to purchase a new one. Obviously he installed the new one. I would recommend this company to anyone and everyone!

Excelente servicio, profesionales, atentos al mínimo detalle en la reparacion de mi TV . es…read morerecomendable esta compañía