I don't usually leave negative reviews, but I feel obligated to share my experience…read more I brought my 2018 Hyundai Elantra in for repairs and was given a quote of $1,394, which I approved. When I picked up the vehicle, my total came to $1,806.92 -- about $500 more than the original quote. I was never contacted to approve any additional repairs or charges. After reviewing the invoice, I noticed I was charged for a part that was never installed. It took five days of contacting the owner to get $135 refunded for that item. I also noticed I was billed $300 for a part that costs around $145 at Advance Auto Parts. When I asked for clarification about the additional $500 beyond the original quote, I was told to speak with the shop manager. The manager is the one who authorized the charges in question, and I never received a clear explanation. The repair involved a timing chain and camshaft gear -- a common issue on this vehicle. While the car is now running properly, the lack of communication, additional unapproved charges, and billing for a part that wasn't installed made this a frustrating experience. I don't mind paying for quality work. I do mind being charged more than agreed without authorization and having to chase down a refund for something that shouldn't have happened in the first place.

Friendly atmosphere Locally owned and operated…read more Quality automotive and body work I felt like family

I hired Nicholas to inspect a used out of state vehicle for me at a local dealership in 47150. He…read morereplied to my request very quickly via Yelp, set up a time for the following day, and showed up to the dealership even earlier. He was very thorough with his inspection, sent me photos of his findings, and gave me very insightful details. I am very happy I found a trustworthy mechanic and looking forward to purchasing the vehicle now knowing it was looked over by such a knowledgable mechanic.

Had repairs done. Ended up costing more and my car was damaged when I got it back and wouldn't take…read moreresponsibility. Never again Car was also filthy when I got in. Mud and grease everywhere.

Rod's is the only place I take my car in town. I trust he and his team with my cars, and I'm never…read morelet down. Amazing value and service by the team over there.

Had a squirrel make a nest inside my front bumper and chewed the turn signal wires. Charming. I…read morecalled and spoke to Rod on the phone and felt comfortable after that conversation to bring my car in to have the turn signal wiring looked at. Dropped my car off with Rod and then remembered two hours later that I needed my windshield washer fluid reservoir looked at for a hole or crack. The mechanic there looked at both issues and fixed them within a day for a very reasonable price I will absolutely be returning to Rods for future car repair needs..

Mike Smith and his crew - especially Joe - did a fantastic job on my two vehicles that had AC…read moretrouble. Both cars were back on the road within 24 hours with ice cold air ! Can't recommend them enough !

I've been a client of Mike Smith Firestone for decades, and one thing stays true - service is their…read morebusiness and they take pride in it. He fit me in yesterday to install a new battery in my old vehicle with a very dead ten year old battery. Unfortunately, I had an accident in my driveway, while climbing into the cab of the insurance company provided tow truck. Fell up the metal grate steps and gashed my leg. It seemed like a minor scrape, so we continued to Mike's. The damage was a bit worse than a mere scrape, so I asked Mandy, Mike's office person, if she had a bandaid. She took one look and got out the big first aid kit. She cleaned and bandaged the wound and urged me to visit urgent care on my way home. That is service far above the expected, and just shows the caliber of people associated with Mike Smith Firestone. Mike has even fit in emergency service on the car of a friend who was visiting from another state, making her car safe to drive home. Many years ago my car was leaking oil in the parking lot at work after an early morning oil change. Mike himself drove to my place of work and fixed it on the spot. I highly recommend Mike Smith Firestone. Though I did buy my new tires there, they are much more than tires.

Amazing, honest service! Alerted us to a manufacturer issue the company/dealership had not made us…read moreaware of. A fair, minimal price to diagnose the issue. We'll be back!

My car had several warning lights coming up intermittently on my car. I dropped it off and they…read moresaid this happens sometimes when you leave the gas cap not tightened. Checked everything and test drove it three times. They reset the panel, lights did not return, they have not reappeared for me. No charge! Another time I pulled in with a burning smell from my engine, after 30 minutes they said I had a plastic bag stuck under the engine that was melted. No charge! Very honest, good service, when I do have something go wrong again, this is where I will return!

Great Customer Service! Took my Jeep in to replace starter. They were able to email me an estimate…read morevery fast and pricing was very fair. Had her fixed up in no time!! Extremely friendly!! I'll definitely go back! Updated: We have now taken both of our vehicles in for a variety of different issues & customer service has been amazing every time!

Unable to perform a time cert repair for stripped spark plug threads. So if any of yall have the…read morenotorious spark plug blow out on ford 4.6 or 5.4 engines this shop will be no help to you.

I will not use Reece any longer. History of mechanics not knowing how to fix an issue, extremely…read moreoverpriced, trying to return vehicle with problem not resolved, getting vehicle back with additional problems that were not there prior to their "service." And similar to other reviews, getting treated like I'm crazy, it's not their fault, they did not cause additional issues, etc etc. Do not recommend and will not be using any longer. And I live in the neighborhood. Hate to have to go somewhere else that is inconvenient but can't stand the treatment from this shop any longer. And the drain it puts on my bank account with any small problem. Just bite the bullet and take your car to the dealer. At least it will get fixed correctly.

Always great service with good prices. The team never tries to over-sell unnecessarily.read more

Looking for a reliable auto shop that won't break the bank? Rockford Auto is your go-to spot! With…read morereasonable prices and 4-star quality work, they make car maintenance a breeze. Whether you're coming in for a routine check-up or more complex repairs, Rockford's team has you covered with top-tier service. And here's a bonus: they offer a wide assortment of car products and services that might just surprise you--so you might leave with more than what you came in for! Tucked away across Dixie Hyw is East Rockford Lane off Dixie Highway, it's easy to overlook, but trust me, this place is a hidden gem. The shop's unassuming exterior doesn't do justice to the quality and care happening inside A fun fact about Rockford Auto? It's been serving the local community for over two decades, starting as a small repair shop in the owner's garage. Over the years, their commitment to great service at affordable prices allowed them to grow into the full-fledged operation they are today. If you're in the area and need reliable auto work, make Rockford Auto your next stop. You'll get quality service and maybe even find a few extra goodies for your ride!

My family has been dealing with Fred and Allen for over 16 years and they have always treated us…read moreright. They explain everything before they start the work and send us riding with confidence of a job well done.