Our basement flooded before the holidays. Thankfully, we were insured for such things and Dalton…read moreCarpet Outlet was our go-to source for replacing our ruined carpet. The prices were good, the service was great, and installation was first-rate and timely. I would recommend them!

I just want to share the horrible nightmare of an experience my family had buying 3500 worth of…read morelaminate and 1500 worth carpet (after the install). We bought the products and they were put in timely fashion, no complaints there. When the floor was put in we started to notice defects, a few things at first that were fixed before the installers left, but a day or two later we started to notice major bubbling in the floor. the laminate was clearly damaged or defective. after calling Dalton to resolve this they said it was the installers fault not theirs. So we called the installer who refused to fix it saying it was the product itself and we should put in warranty claim. So months go by and Shaw sends a supposedly independent investigator, who didn't even look in the all the rooms where the bubbling was occurring, and said it wasn't Shaw's fault and there was nothing they could do. So 6 months after having a damaged floor, nothing is being done. We called Dalton every week asking them to please help fix this situation, they did nothing just told us there was nothing they could do. We even got to speak to owner one day who told us "we're sorry you ever came to Dalton." I've never been more mad in my life but of course at this point there is nothing we can do, even small claims court didn't help since we couldn't prove "who" or "what" caused the damage. My only hope is that this review saves someone else from having to go through that horrible nightmare we had to go through. Please avoid this business at all costs.

Carpeting was sufficient. Installation was very poor. Came home to find the installers left…read morebehind a mess of tiny pieces of carpet all over the room. Went to vacuum up the carpeting only to find the installers used my vacuum which was now plugged and full of carpet fibers. There were several other issues with the installation. I would seek out another flooring business in the future.

We recently had our ground floor tiles by Sheboygan Flooring. They did an excellent job, from…read morehelping us select the right tiles and grout to the installation which given the irregular room shapes, was really well done. We would use them again and recommend them to our friends.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

Have purchased half a dozen carpets and always pleased…read more Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch.

My experience with WRC was amazing. From the first experience in the showroom and Erin showing the…read moreoptions, to her expert input and options when I asked for her opinion! We only had to wait a few days then installation was top notch.  The installers did a great job as noticed by us the home owners and the Linoleum guy we hired after the carpet was installed. The installers were kind and patient as I asked (probably 1 million) questions and gave me confident answers with the reassurance of "we got this".  When there was a slight mis-communication issue between the measurer/order/installer the hiccup was taken care of immediately and we didn't even miss a beat! We are so happy with WRC and their staff and service!