Some people sell cars…read more Some people change lives. Two days ago, my sister lost her husband to a 9/11-related illness. The grief is overwhelming. Along with losing the love of her life, she suddenly found herself facing financial decisions no one should have to make while planning a funeral. As a 9/11 survivor myself, this tragedy hits our family in ways that are difficult to put into words. One of those decisions was getting her out of a truck that was becoming a crushing financial burden and into something safe, reliable, comfortable, and affordable. We walked into Open Road Honda in Edison hoping to find a vehicle. Instead, we found humanity. Our salesperson, Conrad Matthews, is one of the finest human beings I have met in a very long time. He didn't see a commission. He saw a widow. He didn't rush us. He listened. He cared. He treated my sister with dignity, compassion, patience, and genuine respect at a time when every conversation was difficult. There were no sales tactics. No pressure. No games. Just honesty, kindness, and a sincere desire to help. Because of Conrad, my sister left in a vehicle she can afford, one that is safe and dependable, with one less burden to carry during the darkest days of her life. People often say, "Customer service is dead." Conrad Matthews proved that statement wrong. In a world where it's easy to find someone who can sell you a car, it's incredibly rare to find someone whose character leaves a lasting impression. Conrad didn't just earn our business--he earned our family's respect, gratitude, and trust for life. Open Road Honda should be incredibly proud to have someone like Conrad representing their dealership. Employees like him don't just build sales--they build reputations. They create customers for life. They remind us that compassion still exists. Conrad, thank you for reminding our family that there are still truly good people in this world. During one of the worst weeks of our lives, your kindness made a difference that you'll probably never fully realize. If you're looking for a dealership, don't just go to Open Road Honda. Ask for Conrad Matthews. You'll understand exactly why this review has nothing to do with buying a car--and everything to do with meeting an extraordinary human being. Some heroes don't wear uniforms anymore. Sometimes they simply greet you at the front door of a car dealership with kindness when you need it most.

The salesman that was helping my friend needs to have a little more training. He did not know…read moreanything about cars and as soon as my friend came in he said lets run your credit and we pick the car for you. I have never been to a dealership where they run your credit score first before you browse their car inventory. Why would they pick the car for my friend? Are they buying the car or is my friend buying the car? The salesman kept going to the back and said he needs to speak with the manager and was wasting our time. If he did not know anything then the manager should have come and spoken with us. They picked out a Honda Civic for my friend which had 11 major recalls, they patched up the holes in the tires, and they did not even know that it was in a car accident on the driver side. Overall: This dealership is one of the worse in the city. The customer service is horrible, and they are not knowledgeable of the cars. I suggest this dealership to provide training to all staff members and even the manager because this kind of customer service is not good for business.

I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

Made an appointment for my Mazda for oil change and rotate tires and inspect. It was done well, at…read morethe appointed time, for a reasonable price . It is obviously a busy shop with a good reputation. The service advisor said they stick to Japanese brands - they would change oil on my Lincoln, if I want, but wouldn't do any repairs on it.

When i asked some questions about a vehicle advertised online about meeting New York inspection,…read morethey told me they know nothing about NY inspection. I thought this was a bogus answer as NY is literally next to NJ and I am sure they have sold many cars to NY residents. They also said the car I was inquiring about was being sold "as is" which was not part of their advertisement. I really wanted that car but now I will just keep looking, but elsewhere where I can get direct answers.

Great experience purchasing a Mustang Convertible! Steve, Jerry and Mike were very easy to work…read morewith throughout the process. Honest, straight forward type of people. I enjoyed getting to know them and understand their long-standing family tradition in the Auto industry. I highly recommend Salit Auto in Edison, NJ. Thank you, guys!

I'm a former Ray Catena Infiniti customer (20+ years) and changed due to their dealership in…read moreBridgewater closing. So, I'm fairly new to the Edison Infiniti team (less than a year). So far, so good. Ramon Guitteriez was very attentive and responded to my needs at the time I was closing out my lease. However, I did have to follow up for my license plates a day or two before the temporary ones expired. My recent service visit was surprisingly at no cost to me as a newbie. I'm hoping my experience continues to be positive which is one of the main reasons I continue to buy Infiniti--the customer service. Reading the other comments is disappointing. Time will tell.

I had an extremely frustrating experience with **Edison Infiniti** after purchasing a used car with…read morecash. While the buying process seemed smooth at first, everything went downhill afterward. I paid in full and was told the title would be processed and sent promptly. Instead, I waited **six months** without receiving the title. During that time, I had to repeatedly call and follow up, only to get vague answers and little to no accountability. It felt like once the sale was completed and they had my money, customer service no longer mattered. Buying a car outright should be the simplest type of transaction, yet this turned into a prolonged and stressful ordeal. Not having the title for that long created unnecessary complications and anxiety. I would strongly caution anyone considering purchasing a used vehicle here -- especially a cash purchase -- to make sure you get clear, documented timelines and follow up aggressively. This experience was disappointing and unacceptable.

We checked a couple of dealerships before visiting Reydel VW. From the moment we arrived, we…read morereceived a warm welcome, and Marcus Jerman provided exceptional service from start to finish. He was incredibly knowledgeable; he answered all of my questions, and gladly found the answers to anything he didn't know right away. Most importantly, he went above and beyond by being attentive and caring toward my disabled mum, and my sister. We are so happy with our new vehicle! Kudos to you, Marcus!!! I will definitely recommend you to my family and friends

Hi Everyone, Rydel Volkswagen is definitely a 5 PLUS Star…read morerated dealership. I want to shout out to the BEST SERVICE ADVISOR NICK. Nick is very polite and very provides Impeccable service on my daughters 2018 Bettle. As soon you walk into the service department your greeted with a warm welome and feel very comfortable with just a few steps into this dealership. I've been a loyal Rydel Volkswagen customer for 20 years now and I'm not sure how they do it but eveytime I walk in for service or sales my experience gets better and better. I highly recommend Rydel Volkswagen for all of your vehicles needs and wants from buying or having any service needed. Thank you once again Nick for always providing Excellent service and recommendations.

Get: Your future Lexus here!…read more I bought my Lexus NX @ Lexus of Edison and I've never gotten better service from another Dealer/ Manufacturer. I was dreading going car shopping when my Equinox was totaled but I can't recommend this dealer enough. Zahid was super knowledgeable about all things Lexus and I felt I was in good hands from start to finish. I do think when my current lease is up that I'll probably return because of his great service. Also, the finance manager, Henry was also amazing and I didnt feel he was trying to upsell me but that he valued me as a customer. He talked about how important customer retention is. I feel like I will be returning, and I'll be recommending this dealer to friends and family.

Bad customer service and sales tactics in the sales dept- do…read morenot recommend. Tried to pressure and guilt trip one into buying and vehicle, etc. caught the Sales Agent in multiple lies trying to make the sale.

They aim bury the bad reviews with their own 5 star reviews on google so posting here too…read more I booked my first service appointment after buying my Audi last year. I booked online based on availabilities on the site and was sent confirmation when I booked and the day before the appointment via text and email. When I arrived for my appointment, the location was closed. I was not alerted to this closure and in fact, received a note reconfirming as mentioned above. I emailed my service provider listed (Carlos) directly to flag that I went to the appointment but the place was closed. After not hearing back when they opened that day, I followed up with an email to Ryan and Daniel listed online as manager and points of contacts for bell Audi but have not yet heard back from anyone. I know they were open all day today as I noted from the sign on door. I also texted the appointment number. I traveled to the Audi dealership and made an effort to keep my appointment and no one from the bell Audi team had the courtesy to tell me the location was closed and the availability and confirmation were actually not accurate. And still nobody has had the courtesy of getting back to me to acknowledge the issue/error. I aimed to use this location as my primary dealership but this experience was incredibly disappointing and unprofessional. Days later and after posting the review, still no response or acknowledgment. I would have been happy to reschedule if I was contacted to do so. Horrible customer service.b

Arrived to Bell Audi today to discuss equity a trade in analysis on our 2015 q5 and left happily…read morewith our CPO 2024 A3. Was looking to size down on a vehicle for better gas consumption and a sportier look. We were happily paired to work with Christine Carroll who knew exactly what this mama needed. She was able to help narrow down my search quickly and knew all the details of all the vehicles to make today's transaction smooth and easy. I've never been happier with her customer service in my many years of purchasing vehicles. Eric Feldman was able to also assist us with a great financing price making the transaction a solid one to complete the purchase. Both were knowledgeable and easy to work with.

great place to get a Mercedes Benz thanks to Tom Cola…read moreMy wife and I are so happy He helped us from the very begining and has for many years and many vehicles

My family completed two Mercedes leases through this dealership within about two weeks and when I…read morelater asked to speak with the General Manager about a promise they would not honor, I was told the police would be called if I did not leave. I leased my first Mercedes here, then returned with my father and personally paid his down payment because he could not afford it himself. I trusted this dealership enough to bring them more business and was even considering bringing my mother when her lease ends. My first visit already involved waiting several hours before the transaction was completed. My mother became extremely tired during the wait. The dealership apologized, and I accepted the apology because I understood that busy days happen. I still returned because I believed they valued my business. During my own deal, I asked whether I would receive a Mercedes glass set if I brought my father in to lease another vehicle. I was told yes. The dealership had already honored another souvenir promise connected with my lease, so I believed this one would also be honored. Before my father signed, I raised the issue again by phone and text. My text said I expected to be "hooked up with a couple nice souvenirs" for convincing my father to choose Mercedes over another brand. The text does not contain an express written confirmation, but it shows the subject was raised before he signed. Nobody corrected me or said it would not be honored. After my father completed the lease, the story changed. The dealership denied the promise and turned the matter into a debate over which salesperson said what and whether anything counted because it was not in writing. I was also told the approximately $178 glass set might have to come out of a salesperson's pocket because he made only around $70 on the deal. I never asked an employee to pay personally. I asked the dealership to stand behind what I understood had been promised. This was never simply about a $178 souvenir. My family completed two Mercedes leases, I funded my father's down payment, and I was prepared to bring more business. It was about honesty, respect, and how I was treated after the deal was finished. I repeatedly asked to speak with the General Manager but was not given that opportunity. I continued speaking with a representative whom I believed was a manager, but later learned was listed as a salesperson. Dealership personnel then wanted the conversation moved from the public counter into a private office. I declined because I felt safer where other customers and employees were present. While I remained calm in the public showroom asking to speak with the General Manager, I was told the police would be called if I did not leave. I did not threaten anyone, become violent, or act physically aggressive. I became emotional because I felt humiliated and blindsided after working hard to help my father get this car and bringing the dealership a second lease. As a person of color, being threatened with police in those circumstances felt discriminatory, intimidating, and degrading. I cannot prove what motivated that decision, but I felt singled out and treated like a threat simply for remaining in a public customer area and asking for senior management. I attached a video because I do not want the dealership to later claim that I was violent or threatening. The recording is mostly audio, but it captures the interaction and supports my account that I was emotional--not aggressive. This was not just poor customer service. I accepted their apology, returned with more business, paid for my father's lease, and still ended up dismissed, denied access to the General Manager, pressured away from the public counter, and threatened with police. It made me feel unwelcome and discriminated against after my family gave this dealership two leases. I have filed formal complaints with Mercedes-Benz USA and the New Jersey Division of Consumer Affairs so the full incident can be reviewed.