With mixed emotions I write this overall positive review…read more I was looking to purchase a used non-Nissan branded vehicle that I found online and saw at their dealership after passing by. Was almost the exact vehicle my wife and I were interested in purchasing and was mean to replace our current vehicle. The advertised price (in NJ) always seems to be a low price to drag you in and then you get hit with the $3-5k "dealer fees"... that's the game and you should always know this going in! Also, you need to know values, so do your homework, and know what your walk-away price is... Well, this "ain't" my first rodeo and I know how to "ride the Bull-s#%t". Luckily, we met a wonderful salesperson "Corey" who made the entire process tolerable and pleasurable. Due to him, we spent 4+ hours trying to get to a place to review, test drive, and close numbers on the car. Well, bottom line is, we couldn't get there. The entire deal came into play and with all variables, a trade-in, price of the vehicle, CONDITION OF THE VEHICLE, and after market warranties, we were just too far away. Could not close the distance, as I know what values were proper for my purchasing decision, and what other units are available elsewhere. Their pricing was ultimately very fair, just not the deal I was hoping to get. Again, I praise my salesperson, Corey, who was as disappointed as I was that I was not driving home in this new to me vehicle. The 2 major critiques that I am compelled to share are 1) They had this used vehicle for many weeks... it was very dirty... the rims were filthy and never washed for months from previous ownership... 2 run flat tires were at 24 PSI and one of them had a gash in it... no spare tire, that was supposed to be equipped with this car... oil spilled all over the engine cover (this is a Luxury SUV), carpet in trunk stained and also ruined in an area. The rear seat middle armrest cup holder compartment was glued shut! Same with the cigarette lighter in the front tray... could not get either of them to budge. Even the service manager couldn't. Also, a small hole in the leather on the door... None of these things were ever discussed, disclosed, and it was super disappointing to find the car in this condition. Otherwise, beautiful car. SUGGESTION: get some soap, sponges, water, and armor all and clean your vehicle BEFORE you advertise or show it. It costs zero to do that. That's why this place gets the 3, otherwise I would have given a 4 or 5. The above is the main reason I would NOT close the gap on the car. I was concerned there were more "hidden issues", whether known or unknown to this dealership. I wanted to hedge and protect myself... car was 4 years old and 41k. Should not have looked like that, as a luxury SUV. Hope this helps them and anyone considering shopping here. I recommend them. Just do your homework first and stick to your deal.

I should have trusted the reviews and not wasted my time. This place is a huge red flag. Even…read moreafter signing an agreed upon price they change it trying to add an additional few thousand dollars. Replying to the business: I was indeed in your location with my family member and we walked out. We purchased the car elsewhere after this frustrating experience.

This was one of the easiest car-buying experiences I've had with HONDA. The salesperson Jerrell…read morelistened to my budget and actually respected it--no unnecessary back-and-forth or pressure tactics. Everything was handled professionally and efficiently. I left feeling confident in my purchase, which says a lot. Definitely recommend him! I didn't give 5 Stars because I had to wait almost a month for the delivery of the car NOT HIS FAULT but he came in on his day off to assist.

The salesman that was helping my friend needs to have a little more training. He did not know…read moreanything about cars and as soon as my friend came in he said lets run your credit and we pick the car for you. I have never been to a dealership where they run your credit score first before you browse their car inventory. Why would they pick the car for my friend? Are they buying the car or is my friend buying the car? The salesman kept going to the back and said he needs to speak with the manager and was wasting our time. If he did not know anything then the manager should have come and spoken with us. They picked out a Honda Civic for my friend which had 11 major recalls, they patched up the holes in the tires, and they did not even know that it was in a car accident on the driver side. Overall: This dealership is one of the worse in the city. The customer service is horrible, and they are not knowledgeable of the cars. I suggest this dealership to provide training to all staff members and even the manager because this kind of customer service is not good for business.

When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.

Made an appointment for my Mazda for oil change and rotate tires and inspect. It was done well, at…read morethe appointed time, for a reasonable price . It is obviously a busy shop with a good reputation. The service advisor said they stick to Japanese brands - they would change oil on my Lincoln, if I want, but wouldn't do any repairs on it.

Quick and easy Mike was great to deal with ! Did DocuSign…read moreand was in and out with title in hand in under 45 mins with a great pre owned car ! When I'm ready for another I'll be back !!

When i asked some questions about a vehicle advertised online about meeting New York inspection,…read morethey told me they know nothing about NY inspection. I thought this was a bogus answer as NY is literally next to NJ and I am sure they have sold many cars to NY residents. They also said the car I was inquiring about was being sold "as is" which was not part of their advertisement. I really wanted that car but now I will just keep looking, but elsewhere where I can get direct answers.

Steve was our sales rep who was nice, realistic and down to earth. He was not the type of sales rep…read moreto harass you to buy the car if you know what I mean. My husband and I went back and forth on a used truck at Edison infinity for about a week... finally after looking into different dealers for similar trucks, we decided to return here. Put partial deposit down over the phone and took truck home upon return to dealer very soon after. Jean, manager, however mentioned that they'd match our banks rate if we went through their bank, however upon signing the papers, "that's impossible". So unfortunately we had to settle for their rate for signing and now attempt to get our banks rate.

I had an extremely frustrating experience with **Edison Infiniti** after purchasing a used car with…read morecash. While the buying process seemed smooth at first, everything went downhill afterward. I paid in full and was told the title would be processed and sent promptly. Instead, I waited **six months** without receiving the title. During that time, I had to repeatedly call and follow up, only to get vague answers and little to no accountability. It felt like once the sale was completed and they had my money, customer service no longer mattered. Buying a car outright should be the simplest type of transaction, yet this turned into a prolonged and stressful ordeal. Not having the title for that long created unnecessary complications and anxiety. I would strongly caution anyone considering purchasing a used vehicle here -- especially a cash purchase -- to make sure you get clear, documented timelines and follow up aggressively. This experience was disappointing and unacceptable.

Reydel Volkswagen is the most honest and easiest Dealership to experience. I highly recommend Rydel…read moreV.W. for all of your needs and wants from buying experience to outstanding service department. The service manager Ken runs a tight ship and keeps the service department in tip top shape. Nick my service adviser is the most polite and very knowledgeable person about Volkswagen vehicles. Overall Rydel V.W. is an all around excellent car dealership and is very clean I mean spotless.... So go to Rydel Volkswagen for an excellent shopping or service experience. Bob Dunphy

I'm extremely disappointed with my recent experience at this dealership. I brought in my 2017 Jetta…read moreafter losing the key. They told me I needed a new key--but before proceeding, I found my original key. At that point, instead of simply programming it, they informed me that my car now needed a new cluster. To investigate further, I brought in an independent programmer. He discovered that my ECU was from a completely different VIN, and my original cluster was burnt out with no communication. I then purchased a replacement cluster from a junkyard, but was told that to correctly program everything, at least one component (ECU or cluster) must be OEM and matching. Ultimately, the only option left was to delete the immobilizer, which the programmer successfully did. During this process, we also found that the module that reattaches to my cluster was physically broken--damage that occurred while the car was at the dealership. Even worse, it appears the dealership swapped out my ECU for one from another car. Whether this was negligence or intentional, the result is the same: my vehicle was returned to me in worse condition than when I brought it in. This dealership's actions caused unnecessary damage and confusion, and they attempted to push me into extremely expensive repairs that their own mishandling made necessary. I absolutely cannot recommend their service department and strongly advise others to use caution.

Get: Your future Lexus here!…read more I bought my Lexus NX @ Lexus of Edison and I've never gotten better service from another Dealer/ Manufacturer. I was dreading going car shopping when my Equinox was totaled but I can't recommend this dealer enough. Zahid was super knowledgeable about all things Lexus and I felt I was in good hands from start to finish. I do think when my current lease is up that I'll probably return because of his great service. Also, the finance manager, Henry was also amazing and I didnt feel he was trying to upsell me but that he valued me as a customer. He talked about how important customer retention is. I feel like I will be returning, and I'll be recommending this dealer to friends and family.

Worst dealership around! Serviced my vehicle and damaged it by not securing the drain bolt, totally…read moreunacceptable and when they didn't want you take responsibility I called corporate and now they are "refusing future servicing" lol terrible company RINO AND VICTOR WERE ABSOLUTELY ZERO HELP

Everyone at Bell Audi was super friendly and accommodating. Special thanks to Jason Skolnick, who…read morewas 100% professional and provided excellent customer service even after my purchase. I had an issue with the Audi app, and although he said it might take a few days to fix, he had it resolved by the end of the same day! The team here wasn't aggressive like some other dealerships. I highly recommend Bell Audi for a seamless and professional car-buying experience!

They aim bury the bad reviews with their own 5 star reviews on google so posting here too…read more I booked my first service appointment after buying my Audi last year. I booked online based on availabilities on the site and was sent confirmation when I booked and the day before the appointment via text and email. When I arrived for my appointment, the location was closed. I was not alerted to this closure and in fact, received a note reconfirming as mentioned above. I emailed my service provider listed (Carlos) directly to flag that I went to the appointment but the place was closed. After not hearing back when they opened that day, I followed up with an email to Ryan and Daniel listed online as manager and points of contacts for bell Audi but have not yet heard back from anyone. I know they were open all day today as I noted from the sign on door. I also texted the appointment number. I traveled to the Audi dealership and made an effort to keep my appointment and no one from the bell Audi team had the courtesy to tell me the location was closed and the availability and confirmation were actually not accurate. And still nobody has had the courtesy of getting back to me to acknowledge the issue/error. I aimed to use this location as my primary dealership but this experience was incredibly disappointing and unprofessional. Days later and after posting the review, still no response or acknowledgment. I would have been happy to reschedule if I was contacted to do so. Horrible customer service.b

Jack Goldberg was fabulous, first contacted him searching for a used 450, the car I wanted was…read morealready under contract. Jack kept in touch sending me some alternatives, but never pushy. He called called me to let me know a brand new 450 was arriving in a few weeks, if I was interested. Stop by to meet Jack and gave him a deposit to hold the vehicle. Jack kept me in the loop the entire way. Today, that car is sitting in my garage. Closing the deal was seamless, Jack is a true professional, a gentleman and awesome salesperson. I would highly recommend Jack Goldberg!

Hussein was great sales was very helpful always there to…read moreanswer questions thanks so much ray catena

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.

A great car buying experience! No pressure, no false promises or arm-twisting sales pitches, voodoo…read morefinancing, bait and switch tactics, etc. Low key family business open since 1955 with a stellar reputation. Pick a car, talk to the knowledgeable staff, who don't rush or push you, make your deal and you've got the car you want with no pain or misgivings. I highly recommend these guys and would buy a car from them anytime I needed one.