5 stars for Dr. Rappa! Super friendly, kind, and knowledgeable…read more It was my first time here and everything went smoothly. We'll definitely be returning for our yearly visits and requesting Dr. Rappa.

Everyone is really nice but incredibly incompetent. I've had to come back three separate times to…read moreget contact lenses fitted because the first pair was calculated wrong by AI then the second pair was just slightly off. When I came back to pick up the third pair they had thrown them away. I was not told that I only had three months to pick it up even though it takes them a month for them to get in. I would never come back here unless I was unemployed because it takes way too much time out of my day and schedule to deal with their poor customer service and communication.

I've been a patient of Roseville Optometry for a few years. Dr. Snow is so nice and considerate…read more Her attention to my vision wellness is second to none. I really appreciate her and her staff. I always look forward to coming back. Highly recommend.

I went here for a routine eye exam and I left with great customer service and care. The front…read moreoffice staff was very knowledgeable and walked me through the process. The optometrist explained in detail all my problems and offered solutions. 10/10 would recommend.

I just wanted to take a moment to say how great my experience was at this Visionworks location. The…read moremanager there was absolutely on point. From the moment I walked in, he was friendly, professional, and incredibly helpful. What really stood out to me was that he remembered me, remembered the glasses I had picked out, and even knew the details of my insurance plan. That level of attention and customer care is rare these days. He personally helped me find the right pair of glasses and made the entire process smooth and enjoyable. Honestly, this was one of the best vision care experiences I've ever had. Visionworks is lucky to have someone like him on their team. If anything, he deserves a promotion to an area manager because he clearly goes above and beyond for customers.

Good initial service. Terrible employee at pickup. Purchased my pair from the Citrus Heights…read morelocation but decided to exchange the frames here since it turned out to be closer to my house. Things went smoothly at this point and the employees were nice. Fast forward to pickup and I met the least helpful employee ever who doesn't seem like he wants to even be there. He gave me my glasses, did not check the fit or offer to adjust them. Didn't really do any customer service. Just plopped the case right on the counter and said that's it. For comparison, the man at the CH location sat down with me and adjusted the temples on my initial pair until they sat correctly. I'm going to stick with the CH location.

I can see! [Roseville CA]…read more It has been awhile since my last visit to see an eye doctor. My entire experience with Griffin & Reed was very good. The staff, from the time I arrived to choosing a new frame, to seeing the ophthalmologist were all friendly and professional and Dr Maboudi was wonderful. The office is on the second level inside a Sutter Medical building. There weren't a lot of patients that day, it was pleasantly quiet. Location is difficult and finding parking can be challenging so plan to arrive 20 minutes early to find a parking spot. My new glasses was ready within a week! I'm 20|20 again! \(**)/ Review #3542

¥ What are the chances I get a combination of Blepharitis and Conjunctivitis at the same time…read more(Blepharconjuntivitis) basically eyelid inflammation due to allergies and eyelid swelling due to infection, THANK YOU to the best of the best Dr. Kim who finally gave me some answers after seeing 4 other eye doctors!!! Finally, I get a diagnosis that makes sense!!! ¥ {YOU ROCK DR. KIM}!!!

Some of the people the front desk are frustrating to deal with, but also totally inappropriately…read moredressed. All I want to do is get my eyes checked not have a be forced to look at somebody's breasts, very uncomfortable. You would think management would do their job.

I had a very disappointing experience with the optician, Michelle…read more She did not assist me with selecting my glasses or explain my insurance benefits or options. I had to repeatedly ask questions on my own and eventually had to go to the front desk for help. Another staff member tried to assist me, but I felt this should have been handled by the optician. I even requested a different optician, but none were available, so I was sent back to Michelle, which made the interaction uncomfortable. After my visit, I completed a survey and requested follow-up. The office manager did call me, but no resolution was offered. Two months later, my glasses became scratched. When I contacted the office, I was told I had declined a warranty. However, this was never explained to me during my visit, and I did not sign or receive any documentation showing that I declined it. Overall, I felt unsupported throughout the entire process and that important information was not communicated to me. I would not return to this location.

Awesome service as usual &…read more staff super friendly & attentive Lolita, at the Front desk was super knowledgeable & great! Jarina, did a wonderful job of adjusting & cleaning my glasses! Keep up the great work everyone... We love you guys!!! Cheers

I really wish I would have read the reviews and realized all these great reviews are from years…read moreago!! This is the worst experience I have ever had with an eye doctor. The receptionist could care less being there, the doctor didn't listen when I kept saying everything was blurry on my bi- focal (i don't have any issues seeing up close) and even suggested to me I shouldn't use my phone as much because it's just me not adjusting to her prescription. I have a job that requires use of a cell phone, text messages, and emails. That response was a very out-of-touch response. During the exam, she kept asking me which slide was clearer but nothing was changing in the machine. When I commented I can't tell the difference, she got agitated with me and just kept repeating, slide 1 or 2. i have had exams in the past, and something always clicks in the machine so it's clear difference between slides but nothing was happening with this machine. I finally did my best to answer but I think I ended up undermining myself. I was then fitted with a contact lens, given a couple of samples but then told, save the last one for the doctor. So I could wear them 3 days to see if they worked. It gave me a terrible headache and only figured out the adjustment period is actually three weeks (AI taught me that, not the doctor). I paid $150 in contact exam, fitting, and whatever else fees and none of that was discussed with me ahead of time. When I called back to ask questions I was brushed off being told the doctor will explain that to you next time. I don't usually take time to write reviews because I don't honestly think these companies care. I am just so tired Of having to over-advocate for myself every time I go to a doctor because their boredom/arrogance keeps getting in the way.

I continue to receive top-of-the line service, from both Dr Chan and Tony. What a team, both being…read moredialed into what each does well. Even though I now live 3 hours away, I still went there for my eye exam and glasses. I also got a second pair just for distance. Tony was extremely kind to box them up when they arrived today and made a special trip to the PO to mail them to me. She is someone I really trust for knowing the ins and outs of her job. And Dr Chan will be forever at the top of my list of excellent optometrists. I was originally referred to him because of his special training in refracting people with astigmatism, along with other eye challenges. That was my issue for years and sadly the optometrist I saw before him just couldn't get it right. What a relief when I could see well again and continue to based on my annual eye exam with him.

I wouldn't recommend this doctor or office to anyone. I found the doctor and staff to be extremely…read morerude, unfriendly, and somewhat incompetent. After my visit, I called and asked if I could ask the doctor a quick question. They found a break in his schedule where I could ask my two minute question. I was told there be no charge for this. When I got there, I found I had to pay for an office visit before I could ask a question of the doctor. Adding further injury to my opinion of this disastorous place.

OMG! Life changing experience. I have been going to a LARGE eye care center that was a chain in…read moreRoseville/ Sac my whole life. I was becoming irritated by the lack of customer service/empathy and when I called to make my annual appointment, and I was the fifth person in line, I just hung up and made a decision to find somewhere new. I found Roseville Vision Center and went for my appnt last week. It was quiet. There was not a sea of people waiting and the employees were kind and helpful. The doctor I saw was amazing as well. He took quite a while with me and explained many issues I was having that no one previously brought to my attention. He corrected my prescription for my contacts and gave me some other helpful hints about issues I was having. Roseville Vision Center was night and day from where I had been going. I would recommend them to anyone.

Cozy and clean office. Got a thorough eye exam and ordered some new glasses all within an hour…read more They had a pretty big selection for such a small office! Dr. Nguyen and staff were all so friendly and knowledgable. Thank you for your hospitality and service!

Every-time I come here Service is quick…read more And whatever I need is addressed Great customer service Fixing glasses , lens , frames Ordering new ones for the family Contacts you name it Always a pleasant experience

Ordered 3 sets of glasses for my family on 1/23. Took two hours just to get the order placed (not…read moresure why with two people helping us). Was told they would be ready by 2/2. It's now 2/7 and crickets! So I called the Roseville phone number which apparently was auto transferred to their Fulton location who said Roseville is being remodeled and apparently transferred all their calls without their knowledge. They said "try back Friday after 12:00. They 'should' be ready since they said they'd be ready on the 2nd." No email, no phone call, NOTHING!! Worst customer service ever. Do not recommend