I had used Renew to handle the water cleanup after my washing machine flooded. They arrived 1 hour…read moreafter I called and calmed my worries..(it was a brand new house!). They got it cleaned up and even coordinated the people who replaced the carpet. I remembered they did everything so the next year I had hail damage and they fixed that too. Quick turnaround and worked with my insurance. I didn't have to do anything.

From the owner: Renew Restoration provides water damage restoration, fire damage restoration, storm damage…read morerestoration, mold remediation, and general contracting to the Lee's Summit, MO area.

Ben Fetzer provided quality mold remediation. He was very professional pleasant. I would recommend…read morehis company, Fresh Start.

From the owner: FreshStart is a restoration company that provide water damage restoration, mold removal & mold…read moretesting services throughout the Kansas City metro area. We are a locally owned and operated with an emphasis on customer satisfaction. We have been in business since 2008 and have certifications from the IICRC & NORMI.

I was charged over $1600. for an asbestos test that I did not order. They claimed that I approved…read morethe testing in the contract that I signed. Per the contract that I signed, it states that I authorized them to "perform repairs as indicated on their estimate due to my loss of 6/7/25". That amount was $551.71 which was paid in full. They have sent the asbestos bill to a collection agency because I refused to pay because I did not order the test. I requested proof that I ordered the test and I have yet to see that proof. They stated they will put a lien on my property that would include interest and fees. I will file a claim with small claims court to rectify this situation. I am 82, live on social security and will fight this charge. If they have done this to me, how many other victims have they taken advantage of, especially during a time of personal crisis? To be continued.

These guys only want to work with insurance companies so they can rack up what will be covered. My…read moremom had a toilet from the first floor leak into her finished basement. It had been installed by Home Depot's contractor, so HD is going to reimburse my mom for whatever needs to be repaired. A Service Master guy came out to her place and told her all of the great things they would get Home Depot to pay for. My mom just needs the damage repaired. They came out 10 days ago and still haven't even sent the quote to her. They must have realized they don't want the small job that they can't rip off the homeowners insurance with. Save yourself the trouble if you're paying out of pocket, because that's not the type of business they're after.

1. Made service appointment with Roto-Rooter for same day service on a Saturday…read more 2. Technician showed up within 2 hours of making the appointment 3. He was friendly and knowledgeable with decades of experience 4. He was able to explain thoroughly about the problem and how he was fixing it throughout the service call 5. He was courteous and respectful After messing with Anthony Plumbing for 3 days of missed service calls and a technician who didn't seem to know what he was doing and didn't have all the proper equipment, it was a huge relief to do business with a much more reliable company like Roto-Rooter. Worth every penny!! Thank you very much, Keith! We will call you for all future plumbing (and other) service needs.

called in at 7pm, the toilet was repaired by 9 pm. Favio was extremely polite, respectful of the…read morehouse, considerate to make sure all pets were secured. He was also great at communicating the issue and providing a way to follow up, he tested to make sure the toilet was working and left the area clean. Would call again if I need future plumbing help. Also their customer support line was extremely quick, polite, and focused on trying to make my day easier, very kind, I think the agent was named Amelia? very kind

After 1 year I still do not have a valid bill from them…read more They keep charging for things they did not do and then multiple charges for flooring in our bedroom. Carpet, Oak #1 and Oak #2. This goes on and on. They could not even total up their own line items correctly. I do not know if all Paul Davis franchises work this way or not. The corporate office has not been helpful. The Owner of this business needs a lesson in accounting. Check their bills for every line item, and make sure they did it. Make sure there are not duplicates between the base invoice and any change orders. Make sure they do not try and collect the O&P on the items that were not done. Jeff it has been over a week and I have not heard anything from Ken or Will. I would like to get a response so that I know something is going on.

Beware!!! Slow and unprofessional…read more Had subcontractors knocking on my door after job was finally complete demanding payment that Paul Davis Restoration was already paid for! Shoddy work! Beware!!!

Zero Stars... After a major rain storm in the area, we woke…read moreup to our basement flooded. We called ServPro and they said they would be right out. It took several hours but one employee showed up late that evening. He explained that he could have a crew come out over night to start the cleanup. To keep from being charged "off hour" fees, I told him to hold off until the morning and he said they would be out at 8am. We asked for an estimate of how much the cleanup would cost. He stated it would be between $2000-$5000. I asked if he could be more precise. He said it was hard to say, but he estimated that it would be closer to the $2000 level. Workers didn't show up until around 5pm the next 2 days even after giving an 8am estimated start time. We asked 2 or 3 more times for an estimate on the cost. Each time, they repeated the $2000-$5000 range, but closer to the $2000. We called, and the office workers explained that the crew chief would be better to estimate it. After the 2 days of cleanup, they left their machines for a few more days and stopped by once a day to check their meters. I asked for the total bill and they still didn't know. I called 2 or 3 more times and was told they were still "working on" the bill. After 2 weeks, we received a bill of over $12,000. The bill and 330 pages of supporting documents arrived in an email. It took them more time to create the bill than they spent working in my house. How can that be?!?! How can they be that far off in their estimate? When I called and spoke to the management, they said I should have asked for an estimate first. We did. He said we shouldn't have asked the workers for an estimate. How were we to know that? If you send an employee out to my house, he is your representative. Unless he says otherwise, he is authorized to give estimates. ServPro manager says they won't change the bill.

JJ,Nathaniel, Joeivys and Chavaris provided excellent service for animal damage on our home in…read moreRockville

To start, they're overrated, in my opinion. What started as promising ended poorly. I heard all the…read moreright things so we went with them. Turns out it was a mistake. I felt I was being belittled for not spending our money on a private adjuster and it didn't get better. It appeared to me as though I was to continue a fight with our insurance carrier to increase the profit for MCH. We were told we were being taken advantage of by the carrier. That's not their call to make. It was our decision and we had a difficult time keeping them within what we decided to accept. It is our home after all. We have the final input. They still wanted more. After countless emails and texts with the owner I was finally able to talk to a person and settle on the scope of work. You see, the owner refused to talk to me. Isn't that his job? We had a pre-construction meeting where our project manager wasn't sure how things would be done. He had to talk to someone else. Shouldn't a PM know the best way to proceed? Shouldn't you know what you're managing? After scheduling the work they arrived with a subcontractor. I was lead to believe they self-preformed the work. I was mislead. Not only was some of the material the wrong size it was also the wrong color and texture so it didn't match existing materials. They were "Sorry I caught it before they did". Really? What if I didn't notice it? Excuses were made and our aggravation grew. Plus we had to clean up after they left debris in the yard and unnecessarily blocked the garage! They were supplied a complete materials list from original siding construction. They knew exactly what to supply and failed miserably. Then, they decided to change to scope of work without consulting us. Again, really? There was no on-site supervision of their subs. I feel that some of the work was questionable at best. The roofing sub was ok but they were instructed to change that scope as well. I again brought it to their attention and the owner argued, via email it wasn't in the scope. After being proven wrong he blamed his office. I guess he's never heard "The buck stops here". MCH would not supply a warranty for the work they were paid to do. They gave us a manufacturer warranty for the material and made the roofing subcontractor had to supply a workmanship warranty. Our agreement was with MCH, not a subcontractor. If you build a home and have an issue, you go to your builder, not their subs. That's how the process is supposed to work. I felt MCH was simply removing any responsibility from themselves for the work they were paid to do, or oversee in this case. Then our PM was unavailable and I was told had no one to fill in. Not even a job foreman we didn't know existed until we decided to part ways with MCH. The foreman only existed to be a witness during a final roof inspection. My opinion. If we had a foreman the entire time, why wasn't he there to fill in for the PM or supervise the subs? At this point there was much more to be completed. Our entire project was sent into a tail spin and we were left hanging due to their total mismanagement and lack of communication. Imagine having to take over to get your home back together after an albeit minor tornado. It was a bit overwhelming. They were paid, at a premium price for what was completed even though it didn't follow the original scope of work. We felt we were in a legal battle with someone who claimed to be looking out for us. Everything they did was written and designed to protect their company and in the end we felt like the enemy. They even tried to prevent us from reviewing them. We were forced to consult our attorney. Never in our wildest imagination did we think this is how it would end up. I would imagine they have had satisfied customers but we certainly are not one of them. None of this review is intended to discredit or disparage, it is simply an honest summary of what we as homeowners had to endure. To say the least, anyone else would have been angry and frustrated too. I'm sure there will be a rebuttal to this review probably placing the blame on us but that's what happens when a company looks out for itself over their customers. Again, my opinion. We're not, as former customers of MCH telling you not to use them. All we are saying is do plenty of research, understand why they are no negative reviews and be careful what you wish for. You just might get it.

MCH has been awesome to work with. I've used them repeatedly over the years for projects both…read morelarge and small, from insurance repairs to new projects. They always deliver quality results.