The two ladies behind the counter were so helpful and nice!…read more They took pride in their role.

i came in to get a battery for something our technician was working on, robert that was working…read moreolder dark colored man with glasses was working on a car and made me open a bottle for him and i also picked his cane up when he dropped it, and i'm waiting for help and he just goes back to working on a car, finally he comes in and helps me when another customer pulls up that he obviously knew, he typed in the battery numbers wrong and told me they didn't have it so i walk over to the battery's and pick one up that's the exact same and was like what about this one and he said hold it up for me and then was getting frustrated with me because i held up the wrong side and then was like oh yeah yeah that will work, then told me how he typed it in wrong and so i'm paying with my technicians card because this is for work so i call him to ask for the pin and Mr robert starts telling me to hurry up and that he has customers waiting when there was one guy that walked in when i was there and they knew each other like yeah i'm working too, will never be coming back here unless i really have to terrible experience when a worker is barley able to help and is rude and telling you to hurry up when they are being slow!!!!!

I went to O'Reilly on Gadsen Hwy and was treated by a manager name Kobe . I had a head out. He…read moregot me the bulbs and installed them. The service was quick and the staff was friendly. I was highly satisfied with the outcome. Thanks for great customer service.

Come here to get our battery checked , the man who works here is named Ronnie, well he is a very…read moresweet man. He found that is is our battery right off and the rain is headed this way fast, we told him we would hold the umbrella over him and he was so thankful. It is so good to see people who love there work and enjoy there customers. They have all of our business from now own. Thank you oreilly for such a great store.

I was needing struts and my son searched for the locations closest to us to see who had them in…read morestock. There was another store closer that had them for a higher price but by going to this store , I was able to save $34 on each strut. In addition, there were promos on their app the save me another $50! This location is larger than most other advance auto stores I've frequented. They have a large parts section as well as lots of option within the store. I arrived and a gentleman by the name of Ken assisted me. He even loaded the struts into the car for me. Very kind and professional. You can tell he cares about his job. I appreciate the great service received today! It seems they've been recognized for their high level of service by some other folks as well! (See the trophy photo)

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Stopped in here for a quick stop to grab some power steering fluid. The parking lot was in awful…read moreshape (couldn't tell where parking lines ended/began). Upon entering, we were greeted (only because there was a loud bell that announced our presence), but we were not helped. We were the only customers in the store, and three employees stayed behind the counter and chit-chatted. Thankfully we were able to quickly find what we needed, but had we had a question, not sure the employees would have been eager to help. Probably won't be stopping by here again.

Assistant manager here is a passive-aggressive little twerp. You're better off going to a different…read morelocation or a different store to get what you need. The O'Reilly's off 31 in Hoover is a good choice. Whoever hired the staff at this location must be missing a chunk of their brain.

Super nice employees, very courteous. I didn't feel like they were talking over my head at all and…read moreI think they could tell I didn't know too much about cars. They were really sweet and the shop had a great energy. Very clean and organized as well!

Idk never saw anything like this ...went in they priced me a part ...girl got what it was wrong…read more...charged me 16 dollars ...then she ask around and tried to charge me 50 bucks after I already paid for it .. I said never mind I don't want it a new one isn't that much ...I said just give me my money back .mage said no all I can give you is credit and you have to use it to buy that part ...I said I don't have to do anything ..you sold it to me for wrong price then decided you wanted more and I want my money back ...a manger gave me my money back ..I mean you say you made a mistake on but then try to steal my money cause you made a mistake ..WTF ...that place is crazy

Only get good service if your white I told the guy I was going to be there in 15 minutes and he…read moreleft before I got there and he hung up in my face

I called to verify they had the part, and they did. Asked if I could prepay for it and pick it up…read morethe following evening after work, and they said yes and they'd have it off and ready to be picked up. So I show up the following evening and not only is the part still out on the vehicle, but I'm told the price I paid 'wasn't enough' and I'd need to pay an additional $50. WTF!!! I've never had anything like that happen before. Worst sort of business practice. I had to have the part and I was an hour out of my way... felt like I was being pillaged by pirates. Steer clear of these folks!

Got an alternator here. 65 plus tax. Word…read more I'd send the bf next time. Place is kinda creepy. Girl at the counter needs to stop calling me baby and pull her pants up. Showing your undies is not attractive. No refunds, only store credit. Go next door to O"Reilly and test your alternator, they have a better machine. Gives me the heebie-jeebies just thinking about this place.