They are always busy, that's a good thing, so busy in fact that they don't have the need to lie to you about service you don't need like other auto places. I Had an ac issue, Firestone on roan said it would be some crack inside the blah blah blah and would have to completely remove the dash, without even looking at it they were already estimating $1200. Precision actually looked at the problem and determined it was a very simple fix the schrader valves needed replacing, cost about 40 bucks. Their wild success keeps them honest. The quality of the work they've done has been great also. This is my go-to mechanic I've had several issues fixed on my truck here. Good prices good service and honest! Cannot ask for a better auto shop. One down side is you will need an appointment and sometimes can be over a weeks wait. Once they held my truck for 5 days because of how busy they were, but they did go above and beyond fixing the fuel tank/sensor....issue. I Highly recommend this place. read more

The guy up front is friendly enough but the service is sooooo slow. If you are in hurry I don't recommend this place. I did appreciate that they provide coffee but I did not appreciate the leaky coffee pot which they are apparently fully aware of and seem to be ok with potentially burning their customers. I am sure they did a fine job of changing my oil but I feel like I could have gone somewhere more reasonable and faster. ‍ read more

Precision Tune Auto Care - Coffee. - Auto Repair Near Me - Johnson City, Tennessee

My next door neighbor has been using Precision Tune for years so when my check engine light started blinking which is an ominous sign I did not hesitate to bring my ailing car there. I did look up the potential problem on my phone so I was at least educated on what I might expect. Based on that I called first and was greeted by a very knowledgeable and courteous tech. I asked and was told they could fit me right in for a diagnosis and estimate. I am like most people in that I feel I have been way over charged for parts, labor or work that was not needed by Car Service businesses. I am happy to say that from the first contact, through the diagnosis and repair I felt like i was treated by a caring car repair business and that is rare indeed. I can confidently say that man or women I feel like you will be treated with respect and get a quality repair at a fair price. It turned out that my diagnosis was to replace an ignition coil which is what caused my flashing check engine light and for my car to lose power. With engines nowadays I do feel for mechanics as there is not allot of room to work and for some parts the labor is quite high as it is very hard to replace even some simple parts. I was lucky as the ignition coil was at the front of the engine not buried at the back under the intake manifold which would have been 3x's more expensive to fix just based on labor cost. Precision Tune uses standard repair labor hours for repairs with their labor rate which is much lower then dealers rates. My repair came to $255 which is not bad considering the part was $105 alone. I was kept in the loop through the whole process and was not up sold on other maintenance work which so often shops do. I feel this is a major advantage to Precision Tune - my neighbor said the same thing and I have not seen any reviews that state otherwise so this is a huge positive in my book. The oil change fees are quite reasonable as is the radiator flush. Thus I would recommend them for all basic maintenance and will be using them for those myself. I was very close to giving Precision Tune 5 stars but one single fee stopped me from doing so. They do not deduct the diagnosis fee from the bill. In my case it was $79 and I know it did not take an hour to figure out was was wrong. It should be standard practice to at least deduct part of that fee if it is an easy to diagnose problem. One thing they do honor is a 10% discount coupon from Yelp which helped take the sting out. So almost 5 stars and I have no problem telling all my friends this is a good place to go for most common engine and car related repairs. Bravo to you on your great customer service and value!! As I used Precision Tune more I will update this review and potentially upgrade my rating to the full 5 stars as it I was very close to giving them this time. read more

Took great care of my Honda Fit! Oil Change and tire rotation $88. Staff is so nice and friendly- like dealing with old friends! I'll be bringing my car back there for sure! read more

I called to get the price of an oil change on my truck. The woman who answered (who I later found out was the assistant manager), did not know what a RAM truck was. She then got an attitude with me when I told her the price she gave me seemed low. Yes...an attitude when I was ensuring they had the right price. Her attitude got so bad, I asked to speak to the manager. When he sent me back to her to schedule, she continued with the attitude...cutting me off when I tried to speak, sarcastic comments, rudely rushed me off the phone. I called back and the manager answered. I told him about her unprofessionalism and wanted to be sure she even put me down for an appointment. He was great to speak with, professional, listened, etc. I would highly recommend some new training for her and put her on written notice. With her not just moving forward from some perceived issue, she will cost the company business in the long run. The 3 stars are only because of the manager, Jeff. read more

I needed rear brakes on my Toyota sedan ,and didn't have time to do them myself. They qouted me $1,400 for the rear brakes which i thought to be wildly expensive. I priced the parts at a bit over $300 to include calipers ,pads, fluid,and turning rotors. The parts would have been cheaper for them wholesale. It took me 2 hours to install the new parts, and the brakes work great. Im sure they could have done them quicker in the shop with pneumatic tools and lifts. I think $1,100 dollars for labor was an attempt at being predatory. Paid them the $45 brake inspection fee and saved big. read more

My only gripe is that I have to take the car to a second place because they failed to mention to me that the car needed oil. You think if they spend a day and a half with the vehicle they would have noticed it and mentioned it along with the list of other things wrong with the car. Great fix, but now I have to go either there again or to a second place to get an oil change. Major inconvenience. My guess is the other fluids weren't topped off either. read more

I've been using Precision since we moved here 5 years ago....always fast, accurate, fairly priced & courteous. Highly recommended!

My car has been through 6 different shops trying to get 1 certain locking bolt off of one wheel so I could get my tires replaced and these were the only guys to do it!! The dealership for my car brand offered to cut it off/replace the whole wheel itself for 10x the price and 2 weeks longer than it took for these people to get it out and replace it. They even stayed late after hours because they knew I had a long drive to get back to school the next day. Extremely personable, kind, and they didn't talk to me like I didn't know anything about cars. Nothing but respect for these people! When they called that they were actually able to fix my car I got so excited and brought them donuts. I will always recommend these folks to anyone in the Tri-cities for anything they need fixed!! read more

Nice guys, but they tried charging me almost a grand for a supposed oil leak. I took to another place and paid a fraction of that price to get the ignition coil replaced. They either don't know what they're doing or they tried ripping me off read more

I have had the best experiences the two times I've taken my car to them. I travel extensively and am only here part time. They have been truly helpful and seem to care about the customer. They are through and look for all avenues to take care of the problem. I'll be back and I would recommend you give them a try read more

My son's car started overheating so he took his car here to be fixed and he is a college student.They finally checked it out on the second or third day that he left it there and told him it was the radiator.They told him it would only take a hour and half to fix it once they received the radiator.First off they lied and said none of the Auto parts stores had the radiator in stock which I called myself and they did have it in stock.They said they had to order it from 1-800-radiator.Then they said they didn't receive the part when they told us it would be there so that delayed another day of my son not having his car.Then finally the part came after five days of waiting.But that is not the kicker of this story they charged my son $492.00 to do this job.I was in total shock how easily people can take advantage of a young person like this with no guilt what so ever.I knew these people were dishonest when my son paid them they never made eye contact with him.I would think twice before you take your vehicle to these people.People like this should be ashamed for taking advantage of young people that are already struggling. read more

Precision tune auto care is an extremely dishonest company. Do not come here unless you are okay with people blatantly lying to your face. I visited this company for an oil change and to diagnose a squeaking noise coming from under my hood. After several hours they said that my alternator was bad and it needed to be replaced. It was costly, however, I trusted them to do it right so I did not think too much about it. While they were working on the car, I went to an auto parts store to pick up a new air filter because I knew it needed to be changed. I picked up the car and headed home. I went to change the air filter and noticed the old one was FILTHY. It had bugs and flowers all throughout it. I knew it was time to swap it out but I thought it was peculiar that they did not mention anything. While under the hood I also noticed ALL my fluids were low. By low I mean almost completely empty. I decided to check the tire pressure and 2 of my tires were at 26 PSI and the other 2 were at 30 when they should all be at 32. The next day I brought the car in again and voiced my problems. After not even receiving any apology at all, they said they would check it over. I did not receive a call all day and stopped by right before they closed to see if the car was done. This time when I got home, I checked to see all my fluids were filled, however, the tires were STILL at 26 PSI. So after 2 trips, they could still not finish the job correctly. I spent nearly 500 dollars for them to not fill my fluids or check my tire pressure. Worst of all they had marked that these things were checked on my invoice. If they half-assed a basic oil change service, what else did they half ass? Do NOT bring your car here. Terrible service and even worse customer service. Take your money ANYWHERE else and you will be much better off. It's not the fact that things were not filled up, mistakes happen. It's the fact that they lied to me and said they were done. I tried to give them a second chance and even still they could not get it done. I'm posting this review not to get any sort of compensation, but to WARN others looking to get their car worked on. I'm just thankful it was me and not someone who doesn't know a thing about cars. read more

very reliable and honest people. They even told me when I didn't need my oil changed yet and put air in my tires for free!

The weather is getting cold, my 2007 Hyundai Santafe battery is getting bad. I changed my battery since 2014. I could not start my car on that day, I know that it will be the battery problem. On the October 19, I walked to the Precision Tune Auto Care, the one next to the ETSU campus, I told them what happened to my car then one man gave me a towing company to call so they could tow my car to their shop to look at. The worker check on my car for 30 mins and still do not know what is wrong with it. Later on, one man gave me a price statement shows 916 dollars, he told me that the "Fuel Pump" is not good, and it should be change. I ask him, is it the only problem with this car, and I could start the car after you put new one on? He said, yes, everything will be good after you change the pump. So I agreed with him to do so. Few hours later, I walked back to the store see my car has been fixed. I paid the bill and put the key on and the car could not start again, so he jump start for me then told me it will be ok in the future. Second day, my car could not run again, I was totally mad, I took to another body shop near my house in the Knoxville, they told me it just the battery problem so they put a new one on, and I could start the car every single time now! In general, do not going to this place, this is a place try to charge you a price so high and not even solve your primary problem. I know they got me this time, but I do not want they will get more people and my friends. Me and my friends will never ever go back to this place. This place is so awful and try to make as much money they out of you. read more