I leased my 2015 Ford F-150 from a dealership in Maine, but I moved to Michigan in 2016. When it…read morecame time to return the vehicle I wasn't about to drive it back to Maine. We decided to bring the vehicle to Preferred because we absolutely didn't want to take it to Great Lakes Ford. We worked with Josh and Mike. The return was not terribly quick, however it was very easy. We had purchased the extended wear and took good care of the vehicle while we had it. It was under miles and meticulously maintained while we had it. I knew I wasn't going to go with another lease for now, so this was simply a return. That being said, because of this experience, if we were to lease or purchase another Ford we would go to Preferred.

Service department has poor communication skills, and was very unprofessional…read more Scheduled car in for recall on 2/23/26 with a shuttle driver. Never got a call saying car was done and had to get a ride to get car. Also stated there was a oil leak which they fixed 3 months prior. Dropped car off at 8 am 2/27/26 for oil leak and again scheduled a shuttle driver. Now they couldn't find the leak and I never got a call to come pick my car up after repeatedly calling and texting I again had to have someone take me to get my car. They said they didn't know anything about a shuttle driver even though it was documented on my paperwork. Both times they were supposed to take pictures of rust on my frame but failed to do so. I will not go back.

We just bought our first, brand new vehicle from Preferred. We dealt with Ramon, Ryan, Bret and…read moreMatt. They were all absolutely amazing!! We tried another place first and were turned off by them right away so we tried this place out and were pleasantly satisfied. They are friendly, helpful, don't try to upsell you and do their best to get you in the vehicle that is best for you both financially and practicality. I would recommend them to everyone.

Less than 6 months after I purchased one of their "certified" used cars, I brought it in to have 2…read moreissues checked. I was told it was going to be $85 to have it looked at... when I picked my vehicle up after they had called and stated it needed approximately $2,000 of work, the proceeded to charge me $173 for looking at it. They neglected to specify that it would be $85 PER ISSUE!! This is a CERTIFIED pre-owned vehicle from them!!! I will NEVER buy from any preferred dealership and I've made sure that everyone around me knows the story.

Keenan and the Preferred team have been non thing short of a nightmare. If you want to waste both…read moreyour hard earned money and time do business with them. If you value your time and money then go somewhere else for both a vehicle and especially service. 4 months they've had my primary vehicle.

omg Bree Larson watch out Bree from the body shop is here and is she a real Ms. to Marvel at what…read morean amazing interaction today definitely helped me bring a amazing gift do my best girl hope the dog will now have an epic road trip in stead of a stressful day thanks again I believe that's the name of the department if not she is in the door with the blue awning best customer service I have received from a dealership in years at least 15

Here we are over a month waiting for my license plate. Current paper plate is now expired. Called…read moreto talk to Brad at 10 in the morning allegedly he had someone in his office for 8 hours no call back. Called back next day got Ryan he said he would call back in 5 mins. Got a call from a female can't remember her name that gave me some bs the dmv has been super backed up not willing to admit they dropped the ball. Now paper plate is expired still waiting for tin plate to show. Definitely will not be doing business with this organization again.

Shout out to RYAN! Car shopping at times can be stressful,…read moreand unknown! I was just in the neighborhood and at the last minute he was able to fit me right in for a few test drives, not only was he extremely friendly, it helped that he was knowledgeable, down to earth and honest. he was more than willing to work with me with excellent pricing, and top choices. Although I did not make a purchase here,(limited funds) I highly recommend this dealership! He takes the ease out looking for a new ride!

They are always the best and get the job done as quickly as possible to get you back on the road…read more Friendly staff, reasonable in pricing, and overall family feel to it. Trust them with all automotive needs.

Bekins is the best of the best- great service= better than dealerships- reasonable- up front…read moreassessment- pleasant waiting room- no hesitation in recommending Bekins. and, on another note, when a deer decided to sit on the hood of my Honda on the way to church- went to Bekins the next day to see how expensive it would be to fix- loved the answer- and nothing out o f pocket. We support local businesses whenever possible. thanks, Chris

I showed up for an appointment at 4:00 on 4/18 and was told that they were closed at 4:00 not 6:00…read moreas stated in the website. One of the two should be changed. Either stay open until 6:00 or change the website to say 4:00. Not happy!

Do not come here! Called about tire replacement at 2:30 and was told they didn't have the least…read moreexpensive but did have 4 it's at the next price up $370 dollars. Not a bad deal! I drive over to the store and the lady at the register double checks to make sure that's what I wanted, added a road hazard package, things sounded great. 2 hours later I'm told that they actually sold the tires I had picked out and didn't have anymore but I could get the next price up at $450. Talk to the manager's manager and he tells me he can take $10 off per tire and it'll still come out to $470 after tax. So I either have to be upsold or leave with my old tires.... which is what I did. By the way, it's now after 5:00pm so all the other shops nearby are closed or booked. Thanks Walmart!