We bought a used vehicle from Montay. Great service. He kept us informed though process. I will buy again from this business and Montay.

We leased a new 2026 Subaru Outback from Courtney Lawrence last weekend, and we were very pleased with how smooth the final process turned out to be. Courtney did a fantastic job making sure everything was ready before we pulled my husband away from work for the final paperwork. Actually, Courtney made the entire process great with her wonderful blend of awesome personality and superb professionalism. This is my 4th leased vehicle from My Lakeshore Subaru and I definitely recommend them! read more

‼‼DEALERSHIP FRAUD !!!!!! ‼‼ Bought a 2023 Honda Accord from them 83 days ago they gladly took my money but in return have not provided my bank or myself with title or no true explanation to why this is happening (besides rambling on on voicemail to why this is not benefiting them and giving me excuse after excuse) oh and my bad I decided to use my own bank for financing instead of their financing companies. I have lost wages due to this, have had to get rides for work and for my kids appointments . I haven't been able to drive my car since March 9,2026 because my dealership plate has expired. Andrew and Andre both assured me that it's okay to drive with expired plates. Andrew have your spent your commission from the sell of the car I purchased? The "office manager" Katie Brown has also not returned any of my phone calls. Good job running your business. ‍ read more

Staff are very friendly. But their repair prices are pretty extreme. Recently, went in for repairs, and they swapped out a battery cable as part of the requested repairs, which reset my center console. Now my center console is stuck frozen on one screen, and they insist on charging me for any repairs to it. I would not recommend going here unless you have no other choice. Don't know how the sales side looks. read more

Excellent customer service and communication. Answered questions I didn't even know I had.

I had a great experience working with Mercedes. Mercedes took the time to answer all my questions and made sure I understood all my options without feeling pressured. Her professionalism and genuine care for customers really stood out. If you're looking for someone who will make your experience easy and enjoyable, I highly recommend asking for Mercedes. read more

Had an amazing service experience. Everything was done very well. My service advisor Mercedes was top-notch!

1st time at this dealer. Very nice building. I drove into the service bay, left my keys in the car, went inside and took a seat in the waiting area. I waited about 90 minutes with no contact from anyone so I stopped someone passing by to ask how I could find out the status of my vehicle. They said they'd check on it. Lo & behold, it was sitting out on the lot. I don't know how long it had been there. The part that needed to be replaced was not in stock and had to be ordered. They didn't have a loaner so I drove my broken vehicle home where it sat in the garage until the following week after they communicated that the part was in. I scheduled a return to the dealer, they replaced the defective part and I brought my car home. A couple of weeks later my car wouldn't start. I was not confident that my vehicle (still under warranty and less than 15,000 miles) would safely make it back to Nunica so I had it towed there. I discovered there was a "bulletin" for the defective part that I feel they should have discovered & replaced during the prior visit. I will be driving even farther to the next closest dealer if I need service in the future. It's hard to own a Subaru in SW Michigan because the dealerships are few and far between leading to lots of drive time to and from. Definitely not impressed with the service department at this dealer. I did not purchase my vehicle from them so can't speak to the sales department. read more

We read reviews about this place and was concerned going here but I have to say the experience so far has been fantastic. Zack S. Came out as my wife and we're looking out 3 rd time there first when they were open he came out asked if he could help told him up front we were there to test drive Outback and a Forester and were then going to test drive a Mazda before making a decision. ZACK was not pushy. We test drove both vehicles asked him some questions. He answered them with detail, and my wife said we didn't need to test drive the Mazda. She wanted the Outback. Our timing was limited to close the deal and he worked with us to make it fit within our timeframe. The facility is spacious and busy. They pointed out all the options available, but never pressured to buy them. This is an overall great experience for purchasing a car and if anything changes, I'll come back to update. Can't trust reviews all the time as many post only when bad or if there are a lot of bad reviews with my experience so far my opinion is to give the. A try read more

My Lakeshore Subaru - Subaru Outback 2025 - Car Dealers Near Me - Nunica, Michigan

The service department is amazing. I stopped in for an oil change and found out I needed my 30K service and they were able to accommodate my car immediately. Their service schedulers are always friendly and they now have a Customer Advocate (Rhonda) who was able to update me on the status of my car as well as making sure I was aware of the offerings in the waiting area and had everything I needed to make my wait a pleasant experience. read more

Bought a new car. Had it for 7 days and now it's not driveable. Regret taking my business here. I'm overjoyed that I've spent the last 3 years getting to a point where I can get into my own vehicle just to look at it sit in the driveway. While I wait for my week out service appointment. TAKE YOUR BUISNESS ELSEWHERE. YOU WILL REGRET BUYING HERE. I was given false details as to what service was being done. DETAILERS: i had sent my car in for a detail and when I got the text saying it was ready to be picked up I find that the little wrappers and what not were thrown into the trunk of my car and nothing was actually cleaned besides maybe a quick dusting of the interior. I also was missing 1/4 tank of gas after the detail. So that tells me that these detailers were probably driving the car pretty hard (gti) days before it became unusable. EXTREMELY DISAPPOINTED!! ​ read more

SCAMMERS!!! read All your paperwork thoroughly!! Will add warranties you didn't even sign for and then charge their own profit!! very shady business!! Cory's a nice guy until all the paperwork is signed!! watch out!!! would give negative stars!! read more

We chose a car. Completed the application and credit check. Reserved the car. And then waited. No calls. No one returned our call. They sold the car out from under us. Why would anyone do business with Muskegon Subaru? read more

I was very pleased with my experience buying a used car from Nick. He treated the sale with care and was very responsive throughout the process. read more

worst ever. scheduled tire rotation and oil change. Drove 45 min to dealer, oill change sticker (applied by dealer) says 15000 or 11/30/23. Tire rotation due at 11,700. They didn't do either. Basically lost 2 hrs of my life. Salesman was a joke. Knew nothing about the vehicle. Looked everything up in manual. Just a bad choice of mine to buy from this dealer. I will never do business with them again. I hope you can learn from my mistake. read more

My Lakeshore Subaru - Car Dealers Near Me - Nunica, Michigan

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From start to finish, the trade-in and purchase process was great. They were more than fair on my trade-in, and Reagan ensured the purchase of my new Atlas went smoothly. I love the lifetime oil changes and the waiting room is clean and comfortable with great coffee and tasty popcorn. read more

Terrible service department. They have one bay for those 'free' oil changes. They call it an express oil change but you have to schedule a week out!! I stopped at the wrong door on one visit, the tech looked at me and walked away rather than helping me out. We've tried their service department a few times and have never been satisfied. So bad, we won't buy another vehicle from the dealership. Love my Subaru though! read more

I am continually impressed with the communication from the service department at My Auto. We had owned several other import vehicles in the past, and had horrible experiences with service. We bought our Q8 and have had it serviced here, and have had really positive experiences here. Ariel and Elizabeth are on top of it! Communication is top notch- I am always notified of service needs ahead of time and approve charges before the service occurs. As I am out of town, I am also offered a service vehicle before I ask. The process is always smooth and efficient and is very much appreciated. If a desk is unoccupied at the moment, other staff come over to assist. Customer Service is still ALIVE at MyAuto Imports in MUSKEGON! read more

Cracked bumper when returned and am getting no answers. All I get is I'll have to tell my supervisor and I have heard nothingy, it's been over a week. I have left messages with the service manager and he has not replied. read more

My Lakeshore Subaru - Car Dealers Near Me - Nunica, Michigan

5 stars. I've used this dealership 2x now for routine service and both times they went above and beyond. The first time I was covered under VW extended car care and they where more than happy to pull that and assist with billing as everything I had done was covered by that. The second time I needed to get in last minute as I was driving from out of state and needed service while I was In town. They where accomidating and helpful thru the whole process. read more

I purchased (and am still paying for) a lemon worth of a car a few months ago and have gotten the run around from these guys! I've been told nothing is wrong with the car, yet the car shakes in the front, the gas mileage is horrible, and it accelerates horribly! They did replace the catalytic converter after threatening to talk to Doc (or Scott, depending on who was available), but there is still a problem with it! I was told a few codes were cleared... There is only one code for the Cat. Only one! What were the others? I know codes can be overridden! I wanna know what the hell is wrong with my car! Never... EVER going back to get a car from them! New or used! I'll bring my business to Betten Baker to get a new Hyundai when this is over! I shouldn't be paying over $9,000 for a POS! Oh! There's more! While changing the catalytic converter, apparently they cracked the windshield?? That just doesn't happen by chance! I even asked a few of my mechanic buddies and they said that you don't even have to go near the windshield to replace the converter so how did it even crack?? And considering.. this car has no bluetooth, has hail sized dents everywhere on the doors with scratches as well, I shouldn't be paying what I am paying! ALSO!!! I was told by the service manager that I HAD TO BRING IT TO ANOTHER MECHANIC BECAUSE THEY COULDN'T FIGURE IT OUT! WHY ARE YOU A MECHANIC IF YOU CAN'T FIGURE IT OUT?? If you can't fix a car to sell it, don't even sell it!! These guys are a bunch of money grubbing assholes who have nothing better to do than to take advantage of first car buyers with fair credit! read more

horrible service- sat for over an hour, then they started the service. the sales person was not great but I thought the maintenance dept would be better- not true. read more

I wish I could give zero star, but one will do. They'll gladly sell you a lemon and promise you that there's nothing wrong. Just like they did to me... Avoid them at all costs... I bought a used car from them a month ago, went down there to look at a Subaru Impreza wagon, they claimed it was certified inspected with only an O2 sensor, bad brakes, and a wheel bearing and that the old owner took really good care of it even though it's set for a couple of months. When I went for a test drive the dealer went with me and only for a round the block test drive in a residential neighborhood. To the whole entire process they were pushy for me to sign. After I bought it I took it to a mechanic to get the problem sorted, only to find out that it needs: catalytic converter and full exhaust, brake disc replacement, brake caliper replacement, front CV axles, timing belt, head gasket, and oil pan. When I took it back to them to see if they could fix, we struck up a deal to only do the bare minimum to get it roadworthy. After that the transmission started to slip... When that started to happen I've tried to call them back several times to see if I can get a different deal on a different car... Only to get silence from them... So here I am, not even to my first payment in the car is about to fall apart around me and I'm half expecting you to die on me when I go to or from work everyday. read more

Stay FAR FAR away from the clown and dealership. Noah Shineldecker doesn't know how to communicate in a timely manor and lies without care. He agreed to buy my truck from me, after wasting a week and half of slow communications from him, trips to the bank to get a payoff letter, and more time waiting on him to respond we set a day for his drivers to come pick up my truck. I asked and VERIFIED with Noah that the driver would have TWO checks, one for the payoff (we were meeting at Chase to payoff the loan) and one made to me for the difference. I met the driver at the bank and he hands me one check for the balance after payoff only. I ask for the second check for the payoff and drivers immediate response was "Every time they send me out of town they screw something up" Noah called me and tried to tell me they had direct paid it and he didn't know it, however Chase said their was no pending payments or record of this. Then they told me they had paid it from the wrong Dealership and were canceling that payment and paying from a different account. Now the next day suddenly I'm too far away to send send someone again and he didn't know how far I was even though the ad clearly stated exactly where I was located. DO NOT EVER DO BUSINESS WITH NOAH SHINELDECKER, he is a lying weasel with no morals. read more

Love your Subaru. My wife and I both love ours. We thought we would start working with Muskegon of Subaru. What a mistake that turned out to be. I took my 2015 Impreza 5 speed in for an Air Conditioning Recharge. The AC was working when I arrive it was simply not as cold as it should be. The tech who check me in said it would probably be just a simple recharge. I figured they would find a leaky o-ring or something. I should have stopped when the check-in manager drove my car in and left it out of gear and without setting the parking brake. The car rolled halfway back out of their bay but I figured it was a simple mistake. After waiting in the waiting room they came back said it needed o-rings and a pressure valve. Pretty much what all the youtube videos said. They told me they would need to order the parts and they would be in and they could get my car back in by Thursday. (3 days) I called Wednesday night to check if the parts had arrived and they told me the o-rings had been back ordered until the end of the month. (3 more weeks). Keep in mind these o-rings are the most likely thing to go wrong in the Subie AC unit. I was a bit surprised they didn't just have them on their shelf at the dealership. I decided at this point they had not followed through on their commitment and would take my car to my local guy. I called to get a refund of the deposit left two messages and they never called back on the third call I got a hold of their service department. Who gave me the run around over the phone and said they would need to look up my account and would call me back to remedy the service charges. They never called me back. I have never had to call my credit card company and put a hold on a payment before this. Beware this was a horrible experience from start to finish. Take your car to Kalamazoo it will be worth the extra miles driven. read more

This place has always taken good care of me but a sign of a good place is what they do when they don't have to. Just watched one of the service associates walk in and let an older gentleman know that his vehicle didn't need an oil change for another 5,000 miles being rated at 10K between oil changes. The gentleman choose to have it changed anyways but the fact that the service associate took the time to find the customer in the lounge and make him aware he didn't need to spend his money says something. Mikhaila and Eric in service have always been helpful to me but this was yet another staff member doing right. I don't post reviews of many places besides restaurants but thought this was a good example of good people. read more

My Lakeshore Subaru - Always a nice place to come for service inside - Car Dealers Near Me - Nunica, Michigan

I can't say enough good things about the Muskegon My Imports Subaru Service Department. I have dealt with a number of Subaru service departments. Some have been good, others mediocre to shoddy. I can positively say that this is the best I have dealt with in three states. My car developed what could have been a serious service problem. The dealership in my home town said they couldn't even look at it for three weeks. I called around, and the Muskegon dealership, 2 1/2 hours away, was the only one that could work me in. They discussed the problem over the phone, determined that the vehicle was safe to drive, and set an appointment in three days. Within an hour, Sam, my service advisor, had diagnosed the problem and ordered the part. I left my car, and two days later the part was installed. After that part was installed, Sam discovered a second, related part that needed to be replaced. He ordered that part, it was in the next day, and my problems were solved. This is the most punctual, professional Subaru dealership I have dealt with in the six years I have owned the car. They kept me advised at every step of the way. The repairs were reasonably priced, the service was efficient, the facilities were great. I would drive 2 1/2 hours again just to work with this dealership. If their sales department is anything like their service department, whenever it comes time to replace one of our two Subarus, they will likely earn my business. read more

Totally Dishonest!!! Was on car gurus and looking for a 8 passenger sienna. I saw they had one listed as 8 passenger. I contacted them because the pictures looked like a 7 seater. Sure enough it was only a 7 seater. When I confronted them they never responded! They lie just to get you to come in and contact them. Stay away!!!! read more

Thought third time would be the charm to get them to follow up on a sale. NOPE! Went in for my oil change (service department is great), their appraiser asked me to value my car and see about a trade in. After I finished laughing, I explained I had tried this twice already over the past year with ZERO follow through. Was assured he would put me with someone that would FOR SURE follow up. Gave them the information they requested from me. The one follow up I received was they got the info and would for sure follow up just needed some time to work it out. One week later. ZERO FOLLOW THROUGH. I would have been fine with a nope nothing we can do. NOTHING. We have been loyal customers since we moved here 10 years ago. Other than the service department I would NOT recommend. read more

Being as stingy as I am (and far from "well-to-do"), I love taking my car to this dealership. The prices are actually nice for a dealership. Plus they have coupons online, and the give you a free rental with service. Well worth it! Not to mention their waiting lounge is stellar. Fountain pop, hot coffee and free massage chairs. And when my Subaru is no longer repairable, I will most likely buy my next car from them. read more

I tried first to buy an Outback from a dealer closer to my home ... but they simply couldn't handle negotiating all the details by email, which was a requirement for me. Andre had NO PROBLEM doing this and got the exact car I wanted ordered within a day (at a slightly lower price, too). It was really great working with Andre and My Import. Their service department is great, too - I strongly recommend this dealership! read more

We were looking for a newer used Subaru. When we got to the lot we were immediately met by Nick Oatmen. He was professional, courteous, extremely friendly, and knowledgeable. He answered each and every question we had. If it weren't for him and Alex, we would have probably continued to shop elsewhere. They both stayed past closing getting everything taken care of for us! I am so happy we decided to look for our next car there! Thank you Nick and Alex for taking the time and helping us through each and every step without any hassle. read more

I started the negotiation process on a vehicle at this dealership. The sales person offered me about $5,000.00 less than Blue Book trade in value on my low-mileage, late model trade, and then asked me to pay full MSRP sticker on the new vehicle! C'mon! I suppose I could have hooked up with a brand new salesman, but is there anyone who would be that stupid? I suspect any good reviews here are from employees or their relatives. YOU HAVE BEEN WARNED! read more

I was told NOT to go here. Now I understand their reputation of not treating people right. I walked to make a service app that & was told to call. They would not tell me if they took my warranty & my phone calls were not returned. The manager in service was rude. If they treat me like this, what will they do with my car? Drove to Fox Nissan in Grand Rapids & was treated professionally. It was totally worth the drive. I will NEVER go back to this place & will tell everyone I know NOT to go. read more

Would give less than one star but can't. BUYER BEWARE at least for a lease vehicle. They hire a third party inspector for turning in your vehicle and charge you for EVERY single little scratch (verified other dealers do not do this) not to mention their service sept is awful! They didn't replace our air filter correctly, car stalled while driving, then they blamed it on us. read more

I purchased a new Toyota Sienna here. The first salesman was very rude. We ended up with a finance guy as our salesperson, he was very nice. When we were ready to buy, they gave us to another salesman. Once I gave them a check for the car, they were impossible to get a hold of and didn't return calls. The service department wasn't much better. I wanted a remote start on my car. They send it out to get it installed. I have had trouble with it twice, they tell me to go deal with the other company, who I didn't hire they did. Also customer service doesn't answer there phone you get put through to voicemail. read more

I bought a 200,000+ mile car here. Mitchell was real great and was able to work with me on a good price. I had to put $500+ into it right away, which I knew before buying, but now it keeps running like a champ. read more

Had to upgrade my earlier rating and take it down two stars. Based on my earlier "grudging goodwill" (buffered by an intermediate visit for the sole purpose of confronting the Finance Manager about the extra $500 they extracted from me on the purchase of a pre-owned '14 Rogue!) we decided to trade my son's'10 Forester for a '10 Forester that had a lot less miles on it. Except when we got back to Kalamazoo and had this car inspected by the same "Tier 1 Tech" (at The Maple Hill Auto Group) we found it had nearly as many issu as our first car. And that's when "My Auto Import Center" showed its true colors, battling it out with the intensity of the most die-hard big city dealerships. In the end, they agreed to fix SOME of the problems at a 50% Labor Rate, but we eschewed the 1-1/2 drive, had the work done at Maple Hill (which has never argued or bickered with us), and haven't looked back! read more

Everyone at the dealer was very friendly and polite. I appreciated that the employees were straight forward and didn't play the typical games when it comes to buying a vehicle. My family and I have purchased five vehicles from My Auto and I am impressed with there professionalism and honesty. They were thoughtful enough to ask my pregnant wife how she was doing many times and offered to get her drinks to help her feel more comfortable. I felt they really went above and beyond to make a deal with us and we left the dealer pleased with the transaction. I would highly recommend them to anyone including people looking to buy a used vehicle. read more

Great customer service when you go to buy a car from them, but after, if you need anything, they're very rude, don't want to help you, and take their sweet time. Very unprofessional company. read more