The customer service was amazing and Alexis was so helpful with getting me my equipment!

I have been trying to contact billing but find myself on hold for over two hours before giving up. The On Hold narrator keeps plugging the "convenient chat feature" on the portal, but that isn't even available most of the time due to high volume. Lots of questions about my bills but can never get connected to a real person. read more

First and foremost, this company is absolutely horrible to get ahold of. You are always put on hold sometimes for over an hour. I hang up after an hour and would have to call back on another day. When we called to inform them that I would not be using their service anymore but going to another company it took over 50 minutes to do so. They didn't ask why we were changing or how they could keep our business. My husband and I both felt they didn't care. I have been trying for almost a year to become more mobile with my oxygen. Preferred gave with bulky tanks in a dolly with wheels. Can I just say that makes it really hard to go anywhere? Not to mention, it only lasts about 3 hours. They would not get me a more mobile oxygen concentrator. I, therefore, had to go to another company to get a mobile oxygen concentrator. It is a rechargeable one and comes with a charger for home and car use. I must say, however, that all the employees that came to my home were kind, cordial, and knowledgeable. They too could not understand why I could not get a mobile oxygen concentrator. I was informed that they are often yelled at because the office is so terrible at returning phone calls or even answering the phone. It is because of these employees that I left two stars. They deserve more but the company does not. Let's just say I am breathing easier since getting a new company. read more

Preferred Home Care - Tank and dolly - Home Health Care Near Me - Reno, Nevada

this company is terrible. They are near impossible to reach by phone and when you do get through the person is ill trained and difficult to understand. I rate them a zero. read more

worst company in the world don't waste your time with the m, Lincare took over for them, Lincare is ever worst than Preferred. I've been trying to get my Bipap supplies for months now. new excuse each time I cal. shame on them. read more

It is extremely hard to get ahold of someone in office. I got transferred to someone out of Las Vegas and it was such a hassle to be honest. I went to pick up our order because they could not deliver it to me in a timely manner. They showed up to my house without notice after a week and a half. Thankfully I was home to receive extra supplies. I called to get the equipment picket up and it took them nearly 3 weeks to come to home , after numerous cancellations because of miscommunications on their end. I basically waited for them for a week and did not leave my house, because I had to sign off on the equipment. HUGE hassle. The equipment was kind of loud but I'm sure that's normal for that type of machine. read more

VPap supplies ordered 10/28. It's 12/11 and still no supplies. I've called 3 more times, each time I was promised they were shipped. They had no problem sending me the bill. It got here the week after the order was placed. Insurance has paid for the supplies I haven't received. I feel this falls under the crime of fraud and elder abuse. read more

Unfortunately, Preferred is anything but preferred. Their CPAP supply ordering process makes me want to puke every time I go through their song and dance. They don't carry parts locally, except for a limited supply of masks, unlike other providers where you can get a kit locally. Billing sucks, and has gotten worse since Lincare bought them. Really hoping Norco decides to open a branch here. read more

I have paid the same bill three times and for some reason, the payment never goes through. Today, I tried to use the patient portal, and it is not working. I wished customer service was better and more responsive, but unfortunately, don't see that happening. read more

I called this afternoon expecting to wait an hour to speak with someone; however, the call was answered in about 5 minutes. The person was very helpful in resetting an appointment for me to come in and discuss changing my headgear. I was very pleased to say the least. read more

Most frustrating customer service experience I have ever had experience I have ever had. Good riddance. Not the office, she is great. But to get anything else done. Good luck. read more

Literally the worst. Submitted requests for my son's Bipap supplies repeatedly but only til I called to verify the automatic response calls did they get placed. No guarantee yet. Hard to get ahold of. I e have been waiting a year for a cpap and they FORGOT. AVOID read more

Worst ever I am a customer due to insurance required me to use them. They will deliver fast once it's set up but took weeks then now everytime I need them I am on hold well over an hour. I called for travel oxygen I guess that is its own department and no way to get through to them. I called to ask if someone else can help and got put back on hold for another hour plus. This is so not ok. Hire more help if you can not handle call volume. read more

Absolutely a nightmare to deal with these people. It was a bit tough before however, since their merger with I believe, Lincare, it is quite possibly the worst customer service I have ever dealt with!!!!! Ever!! I've lost track of how many people I have spoken to on their "escalation team" with promises that someone will follow up and call me back. NOT ONE TIME has anyone ever gotten back with me! They are so bad in their merger, that it would be a miracle if they do go bankrupt and quite frankly, I would applaud if they did!!! If I could give them zero stars, I would as they deserve no better than that. One star is way more than they deserve. This is not directed at just the local branch, mostly at their so called corporate level. read more

AVOID! Two months in a row screwing up my order. And I've given my insurance info 3 times and they still ask about it. It's always my old ins info on file, update the info. Hopefully I can get away from these people and/or the company. Time to switch ins or something. Zero read more

I've been waiting months for a c pap appointment, yes months. When I call and ask I'm always greeted by a condescending voice telling me that they will call me when they are ready for me, wow! read more

Do not risk your health by using this company! I have been struggling with them for months. My premature infant is on a feeding tube and the hospital chose this company for us upon discharge. The company tells us supplies are coming but they do not arrive. When I check with the tracking specialist, I learn repeatedly that they were never scheduled to arrive when promised. When I do receive an order, it has many items I do not use and not the items required. Save yourself lots of frustration and choose another supplier! read more

So hard to get ahold of! They continue to send my reoccurring order on time. I have to call them stay on hold for an hour to confirm the order. read more

when the head gear for my nasal pillow changed I called Preferred Homecare to see if I had another choice. The agent told me no. later I found out that indeed I had choices as in head gear and other companies in the Reno area. read more

Too bad one star is the worst one can give. I have never dealt with such a poor service outfit. I called them 7 times over three weeks to try to get supplies and they said there was a problem with Medicare they were resolving and would call me back. I got that same answer 7 times. They would't let me finish asking questions butting in and Ronda, in particular, was quite nasty and hung up in the middle of my question. I called Medicare and they said no one had approached them over my situation. I never did get a call back from Preferred Home Care. Nuff said? read more

They sent me a letter to contact them to get my oxygen renewed. They gave me the number to call 855-236-8277 which disconnects so I called the local number and there is no option to give them the information they need. This has been a struggle to get this company to cooperate for years. It is now owned by Lincare and they are even worse. They have no email and impossible to contact by phone. Should mention their "customer Service" is rude....IF they can be contacted. UNFORTUNATE THEY ARE THE ONLY GAME IN THE AREA. read more

Just like so many places, they can't seem to staff properly, and you're on hold for over an hour when trying to order supplies

This is going on the fifth week trying to get help with oxygen equipment. They are the absolute worst. They will not even return your calls. I know who is getting the bill for an ER trip read more

The drivers/delivery personnel are very nice as are the office staff. However I give them very low marks because it is extremely hard to place an order with them. I am on 5/6 liters of oxygen 24/7. When at home I have a compressor, but when I go out I need to take my E tanks. I had a travel concentrator but they took that away and told me I can have either E tanks or travel concentrator with only one battery, so I took the E tanks. Now I have to call them weekly for refills, I have been on the phone up to 1 hour waiting for the order desk. If their operators takes your name for a return call, for get it, they never call you back. They make it extremely difficult for older disabled patients to get the oxygen they need. Very poor service, I would not recommend them, but this is the only company that my insurance authorized. I wish I could just take my empty tanks to their office and exchange for full ones, but that is not allowed. It also would be easier if they had a computer program that you could order online and get it the next day. In fact they should let Amazon take over their home delivery process!! After reading other reviews you would think the company would try to improve their order process. I finally got a hold of the order desk on Wednesday, they promised I would receive my order on Thursday, but no call, no show. Now it's Friday and I don't have enough for the weekend. Very poor service. read more

ZERO RATING!!! This is the worst medical company in the Reno-Sparks area. Avoid it! Once they dump their equipment and supplies at your house, you will never see the representative again. They seldom return calls and if you need to call them, there is an hour and a half wait minimum. I was supposed to have weekly visits from a respiratory tech as a condition of being discharged from an acute medical center and had no choice in selecting this company. They have now been bought out by another company according to my new respiratory company which is readily available and cares for their customers. read more

David gave me all the wrong equipment. I explained a bad situation in my past. He came back with exactly what I told him I didn't want. He sent me home with all the wrong stuff. When I tried to use my oxygen equipment for my CPAP nothing worked. I had to call the emergency number. The guy said he always dies it. Even after I had to go back to see him myself a second time because he had given me the wrong bag I guess after he sent me home after leaving the office. It's a wonder he had a job. He definitely did know he liked my Siberia husky though. After being stalked by my x husband. Abs having to leave my home. I had to turn in my equipment because I didn't use it properly I guess. Their telling me. They penalized me. Apparently domestic violence doesn't matter they kept it. I had to run again. But David and his company turned me into collections. I gave all the equipment back. They cleared up the collections with their company. They kept the equipment. Everyone won. But us domestic violence survivor. Now I'm not getting help for my sleep apnea or my brain trama either. Seems our husbands still win too. Imagine that. State of Navada did nothing either. A sheriffs daughter was upstairs terrorizing was me that's why I had to leave my home during this. Bravo. State of Nevada keep if the Good work kill us women. read more

Horrible experience. It felt like pulling teeth to get support with the machine I'm renting from here. I would find a different company if you have a choice. read more

David is great but their ordering process for supplies is terrible. . I've been waiting for an order for nearly a month. I'd go to the CPAP store online to get supplies but my insurance doesn't cover them. Use anybody else if you can. read more

Want to tell someone your father just died, and have them be unkind and rude about it? Call Preferred Home Care! My father passed away last week. My mom called on Monday of this week and was told the O2 tanks and other DME equipment would be picked up Tuesday morning by 8, and the driver would call first. 8,9, and 10 came and went. I needed to leave the house, so I called to reschedule the pickup. I called around noon, and rescheduled the pickup for Wednesday. She didn't tell me at that time that someone had already been out to the house that morning. I had been home all morning, and nobody called (I double checked caller ID), and nobody rang the bell, yet there was a, "we missed you" sign on our front door, with a time of 10:34am. Nobody rang the bell. We have dogs. When the doorbell rings, the kraken is released; nobody misses a ringing bell around here. Lol So, driver came out but didn't ring the bell. I assume because the tanks weren't out by the front door. I had told the rep that the tanks were not by the front door; I moved all of them into the driveway and in front of the garages. I specifically said I did that so the driver didn't have to make several trips up the long path to our front door. She thanked me for that-there was a whole thing over where I was leaving the equipment; there should have never been a misunderstanding about that. Anyway, after I found the note several hours after I had spoken to them, I was concerned they weren't going to come at the rescheduled time I had set up. So. I call back on Wednesday morning and tell the rep what's going on, and she tells me there's no issue, and the driver was, "on route" to my house as we were speaking, to get the tanks. I AGAIN reiterated the location of the tanks, and she said she was, "emailing" not texting, the driver to let them know where the tanks were. I told her she was, "amazing", thanked her and hung up happy. Until... Three hours later I get home and what do I see?? MFing O2 tanks STILL SITTING IN THE DRIVEWAY. So I have to call back. Which shouldn't be a big deal, except every time, I have to listen to the stupid HIPPA message, press this and press that, and then get put on hold. Everything about this company has been inconvenient. I call and talk to, Laurie, who has the manners, empathy, and compassion of a brick. One of the absolute rudest things any person can do, in my opinion, is interrupt and talk over someone else. Because the location of the tanks has seemingly stumped the collective brain-power (or lack thereof), over there, and they're evidently too lazy to walk 30 steps and look around to see if they can see the tanks, I was trying to tell her where they were located. I needed them to listen and hear me, which they were not doing. When I called, I was annoyed. I was not mad, and I was not nasty with them. Until she cut me off and started speaking over me, that is. I had just told her my Dad died, and I had already made several calls over this, and she takes a big 'ol IDGAF sigh, and quips, "I don't know what's going on, I have to get a manager." WHILE. I. WAS. SPEAKING. And then when I asker her to let me finish, she sarcastically said, "go ahead" and I could feel her eyes rolling into the back of her sullen little skull, even over the phone. Then, again, in the middle of me speaking, she cut me off and put me on hold-I was talking and didn't realize it at first until I heard the hold music. Real nice. Manager comes on and has zero apologies for my inconvenience, zero respect for me and my situation, and zero answers as to why something so simple has turned into a nightmare. Bish tells me driver called and rang the bell today, which is a flat out lie. Caller ID shows no call, and two people were home all morning, and both say nobody came out. Which matches why there was no, "we missed you" tag on the door today. But there was yesterday? Someone's fibbing. Spoiler alert: it's not me. I have been told a driver is being sent back out to the house today, Wednesday, and get the tanks. I flat out told her if these tanks are not picked up TODAY, I am loading them all in my car and delivering them tomorrow, and I promise they do NOT want me down there in person; I HATE that I have to be pushed and forced into being a shrew, just to be taken seriously. I said: These f***ers had better be out of my driveway TODAY, thank you." At that time the call was mutually disconnected. To help them, I added some signage, as to not have another set of unforeseen miscommunications. All one has to do is follow the arrows and, voila! () ! It's absolutely astonishing that I have to needlessly deal with this. If you can, I'd stay away from this company, as they do not care about professionalism, communication, integrity, or efficiency. However, if you're looking for inept and callous service, where everything is a struggle, these are definitely your people!! read more

Preferred Home Care - On the front door. - Home Health Care Near Me - Reno, Nevada

See all

I am so disappointed with this company. Once you get past the local people the company works well but the people on the front line here in Reno are unprofessional and really dont know their stuff read more

This is without a doubt THE worst oxygen supply company I've had to use. I've been on O2 for the past few years and get tanks exchanged every couple weeks. I called a little after hours the Tuesday before Thanksgiving, wanting to know when they will be coming out for tank exchange to my town. The after hours person assured me they would be delivering on Friday. I call the next day to schedule and they say they won't be open again until Monday. They say there's nothing they can do except send a message to the Reno office and 'someone' will call me back. I've heard that one twice before, so I know it just means 'F off'. So I call again and get no help or sympathy or problem solving of any kind. I told them I would run out of tanks and it was not my fault the after hours guy was wrong. They told me again that 'someone' would call me. I finally call again and pitch a fit and they call me back and say the driver would be out that evening between 6 and 11pm. At 10:30, I called to check and am told that is not happening and they will deliver on Monday. So they flat out lied to me so I would go away. And this is aside from them consistently sending the wrong cannulas that I order. They don't give a damn about their customers. The guy says I'll just have to use my concentrator--umm, idiot, I work!! I will pay out of pocket if I have to but Monday morning I will be finding another company and reporting these sadists to whoever has oversight of them, including the BBB. I've been an RN for 34 years and have never seen such little compassion and professionalism from anyone involved in healthcare. The actual drivers who deliver supplies are the only ones I've dealt with that have any sense of compassion or morality with the customers. If I could give those guys 5 stars, I would. Shame on the rest of them. read more

I would give them a minus rating if it were an option. My son has had an O2 consentrator for almost 2 years, when I called to get another nasal cannula I was told by the Supervisor "Irene" that we did not have any equipment. When I tried to give her the serial number she kept rudly talking over me. To make a very long story shorter, she hung up on me 3 times. I advised on the last call that I too was recording the call, she said you don't have my permission and hung up (again). Then I spoke to Cameron, he said they don't show I have equipment, wow their inventory is horrible if they have been missing a machine for over 19 months and don't know about it. They refuse to bring out a nasal cannual and told me to go to ER. Wow, I asked if they would pay the co-payment for their error and of course they said NO!! I will file a complaint with HomeTown Health tomorrow. If you value your life or a loved one, stay clear of this company. read more

This company should not be in the business of supplying Medical supplies to ostomy patients. We ordered supplies on 9-02-20 and today 9-16-20 no supplies. Cigna out sources to PHC and has had numerous complaints but does nothing about. Found ostomy supplies on Amazon which are scheduled to arrive on 9-17-20. Pretty sad shape our Medical providers are in. You cannot keep blaming Covid for unacceptable customer service. Do not risk your health with them! read more

if you don't mind that they forget to send your supplies, or they fail to include the essential items that you need, then this is a company to use. As a bonus, they send you bills when in fact you do not owe any money. So far they have struck out on every transaction I have had with them read more

I was put on oxygen by my Pulmonologist and through my insurance they signed me up with Preferred Home Care. They are based in Las Vegas or out of state. To order oxygen, you had to call Las Vegas and they would deliver in Reno. First of all, they would take 1/2 to 1 hour to answer their phone in Las Vegas or you would get cut off, and half the time they did not get the message to Reno to deliver. The final straw was when I took oxygen bottles down on a Friday afternoon and they refused to exchange them (not open weekends). They had forgotten to get the message to Reno and were afraid they wouldn't get paid. It could have been a serious situation for someone else. There are other medical supply stores in Reno. Use them. read more

I had the unfortunate circumstance of having to use Preferred Homecare for oxygen after contracting COVID-19. The customer service representatives, when calling their main number, are an absolute nightmare to work with. Each and every representative I dealt with were mean, rude and nasty and were giving free medical advice even though none of them were a licensed, registered or practicing physician or nurse. They had no clue as to what my personal medical needs were but that didn't stop them from telling me what I needed and what I couldn't get, even though my doctor prescribed it! It took nearly three (3) weeks to finally get them to provide me with the equipment my doctor ordered and then was told, before I could change from big huge tanks to traveling tanks, I needed to be an active customer, first it was 60 days, then the next person told me it had to be 90 days, before being eligible to change! On top of having to deal with that, I was forced into having my monthly charges withdrawn directly from my bank account and was told this was not an option, it was the only way they would accept payments SO, low and behold, four months AFTER returning the equipment, and making monthly contributions to their account, in the mail today I received a bill for their services, including an extra month, stating they never received a payment! This place is a joke! I will NEVER use Preferred Homecare again and can't wait to talk to the billing department and give them a piece of my mind! In my opinion, one star is one star to many for this business - DON'T use them if you don't have too! read more

Cannot give low enough review. Been waiting almost a year for CPAP. I have to get Doc's office to transfer paperwork - they won't even fax info to another agency. read more

This is by far hands down the most dysfunctional and awful company I have ever dealt with. As you can tell by the reviews which are the worst I have ever seen for a business. The employees seem to all be disgruntled and will not help you at all. In fact I have dealt with some employees over the last 5 years that are just downright rude and hostile. I have placed orders here before that have been lost, incorrect or just plain not shipped at all to find out after calling 3-4 weeks later to check on the orders and after paying for the items. Whenever I do need to talk to an employee or place an order I am usually on the phone on and off hold for at least an hour usually to have my order not handled or shipped correctly most of the time. This place knows that a lot of patients are stuck dealing with them so they do not what the experience is like or how the customer is treated. read more

Absolutely horrible! Staff is incredibly rude, doesn't place the orders requested, bills for items not received and won't answer any questions. They refer you to an 800 number whose staff members cut you off continuously. If there were a negative rating, they'd get a -100. Not worth wasting your time. Worst business I've ever had contact with! read more

This place has been an absolute nightmare to deal with. First of all I got an oxygen concentrator from them roughly 4 or five years ago. Maybe even more. Not one time did they come and do a concentrator check nor did they ever bring me any soft goods such as cannulas or tubing. Yet I'm sure that they billed for all of those things. I returned the concentrator months ago and got a receipt with a zero balance. And a couple of weeks ago I got a bill for over $1000 from March until even though the machine was 100% covered through Medicare and Medicaid. The last couple days I've been getting calls from a collection agency for the value of the concentrator that I turned back into them. I just cannot seem to shake this company. They try to squeeze every nickel yet they provide crappy service or no service at all. I suggestion is stay away read more