Punctual, patient, considerate of our privacy needs. Provided helpful written material and…read morepatient-care supplies. Positive effect on patient morale. Included spouse caregiver in discussions, scheduled appts around caregiver commitments, took time to describe all services available. I recommend this agency to people who have always hoped to avoid having to sign on with a Hospice. Its not a pathway to death; its a pathway through the valley of the shadow of death seeking quality of life opportunities.

We briefly partnered with Eden Home Health in our pursuit on pressure sore prevention. My adult…read moreson is paraplegic and uses a wheelchair. Laura was our occupational therapist and a wealth of information. We moved and raised my son's bed, pulled out a bathroom door, bought a few mobility aids, and got turned onto some financial resources. Life is good. My son also has some home exercises. So greatful to have had Eden Home Health's help. Very professional and going beyond her job role. We are very appreciative.

Our 94 year old Mother has been given a terminal diagnosis. She desperately wanted to remain in her…read morehome till the end. With the help of Visiting Angels, she was able to do that. Their caring staff were a blessing to all of us during this difficult time. I don't know what we would have done without them!

I want to thank Robert and Monica Pence for the several years of personal care I received from them…read moreand their Angels. Without them I could not have remained in my home. They provided a family atmosphere for me and always allowed me to feel comfortable and safe in my home. I depended on them daily and they were always accommodating to my schedule and needs. They were there for me when I had a real emergency and I will always remember their kindness. The caregivers were kind and efficient and provided the personal care I needed. Thanks for the memories. Loraine S. 12-19-20

First and foremost, this company is absolutely horrible to get ahold of. You are always put on hold…read moresometimes for over an hour. I hang up after an hour and would have to call back on another day. When we called to inform them that I would not be using their service anymore but going to another company it took over 50 minutes to do so. They didn't ask why we were changing or how they could keep our business. My husband and I both felt they didn't care. I have been trying for almost a year to become more mobile with my oxygen. Preferred gave with bulky tanks in a dolly with wheels. Can I just say that makes it really hard to go anywhere? Not to mention, it only lasts about 3 hours. They would not get me a more mobile oxygen concentrator. I, therefore, had to go to another company to get a mobile oxygen concentrator. It is a rechargeable one and comes with a charger for home and car use. I must say, however, that all the employees that came to my home were kind, cordial, and knowledgeable. They too could not understand why I could not get a mobile oxygen concentrator. I was informed that they are often yelled at because the office is so terrible at returning phone calls or even answering the phone. It is because of these employees that I left two stars. They deserve more but the company does not. Let's just say I am breathing easier since getting a new company.

I have been trying to contact billing but find myself on hold for over two hours before giving up…read more The On Hold narrator keeps plugging the "convenient chat feature" on the portal, but that isn't even available most of the time due to high volume. Lots of questions about my bills but can never get connected to a real person.

My 89.5 year old friend was put on home hospice late on a Tuesday afternoon. We contacted Senior…read moreHelpers to arrange 24/7 care to be with her at her independent living apartment. Senior Helpers sent someone at 8pm that same Tuesday evening to stay until 8am the next morning. They then scheduled all 24 hour shifts with a variety of excellent caregivers who were there until she took her last breath. The communication was stellar, the on site log they kept clear and concise, everyone I met was helpful, kind, caring and thoughtful. The fact that Senior Helpers could create a schedule that worked so well with almost no notice is impressive. I would use this service again and highly recommend the business and their staff to anyone needing kindness and assistance. The owners Jocelyn Ipsen MSN, RN and Kiefer Ipsen have obviously increased customer care and service since procuring Senior Helpers in 2023.

I have been working for Senior Helper for almost a year, I have worked at other caregiving…read morebusiness and at Renown Hospital, so I can honestly say that Senior Helpers really cares about their clients and their employees. Especially the quality of caregiver that are hired to represent the company. Shelly Merchant the owner has given all the caregivers raises, and other incentives to continue to go the extra mile for our clients. Shelly takes pride in making sure clients and staff know they are valued. Only the BEST for the BEST!

My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.

I recently set-up home care for my mother-in-law and am extremely pleased with Comfort Keepers…read more Kait reviewed costs on the phone before we proceeded with an appointment. Kait set up an appointment with Bob, the owner, to meet with us to discuss our needs and concerns and let us know he would get back to us after working with the scheduler, Heather, to let us know if they could staff the hours that we needed. Bob also reviewed the costs and the company's expectations of us as clients. I have read some of the complaints and feel they are unfounded. Businesses can't survive if they don't protect themselves. Comfort Keepers works very hard to assign and schedule caregivers that can meet the needs of each patient and they deserve respect if and when service needs to be cancelled. I personally worked with each caregiver to make sure they were comfortable with my mother-in-law and that my mother-in-law accepted them in her home. Each and every one of the care givers were well trained, kind, and respectful. The situation was challenging, and they were all wonderful! I have nothing but respect for this company and the people they hire. The care givers told me that they truly love working for Comfort Keepers because they offer excellent training, and they are treated well. Our family has since contracted with Comfort Keepers for another family member.

We are so pleased with our Caregiver for Mom. She is attentive and caring. She bathes mom and…read morecurls her hair. She provides companionship to mom Mom loves her too, and even asks when she's coming back. I feel totally comfortable leaving mom in her care.

I had 2 ER and hospital stays in one week. I currently have them coming to my home. Every Person…read moreI've encountered has been absolutely amazing . All of them are very knowledgeable. The only thing was I led to believe in the beginning that Aetna Insurance would pay for some of the DME (durable medical equipment) I needed. This was not the case. I had a tough few days until the right person clarified it and I purchased items on my own. I would recommend St. Mary Home Health. The Scheduler Madison, PT Laurren/Bobbie and other Team members Amanda /Elizabeth go above and beyond to ensure the best service. I'm confident they will help me during this difficult time when I'm an extreme high fall risk. Thank you Home Health

I didn't know what to expect when from Home Health Services when it was offered to me as an…read morealternative to a rehabilitation center after discharge from the hospital for spine problems. Saint Mary's Home Health Services staff have been wonderful. I have weekly visits from LP nurses and a physical therapist. I had an evaluation from an occupational therapist. They each explained what they were doing and WHY. I have never had an outpatient PT explain reasons in such a clear way. They are prompt and professional while being friendly. I am very thankful for their service.

Terrible. Rude staff with horrible communication skills…read more If looking for home health care care, hire any other company but this one. Hire a company with a good reputation. Staff lies about trying to contact you and then screams at you claiming you are unresponsive.

True to her word, Patty started this business because she really cares and wants to help seniors…read more Patty and Roe and their team leader, Christine, have been providing excellent quality care for my mom for two years now. All their providers are top notch, from Ben to Denise. I have tried other agencies and believe that this one is truly the best Home Care Agency.

We had to transition our mother from her home to a home with a caretaker 24/7. She's had some…read morepretty severe health bouts along with hospital and rehabs so many times in the last 2 1/2 years we have lost count.. it's taking a huge toll on her on her health and she won't recover in some aspects, let alone be able to take care of herself and her house at the same time for she lived alone. Everybody at Amy's Eden has welcomed us and treated us like family, very patient with our emotional state and most of all our mothers, within 2 days her blood pressure was extremely lower, she is at ease, she looks great, stress level much lower, no long scared for she is never alone, She has been there 3 months and no trips to the hospital that is amazing right there, she's even putting their address as hers on her outgoing mail, that might not seem like a big deal but it is for anybody who has done this before as we have with grandparents. Don't get me wrong it's been extremely taxing and difficult for her but she's came to accept this life transition and she's stronger and healthier then she has been in a long long time and so very grateful. She is thriving there and the goal is to get her into a independent facility or semi assistant living place but It looks like she's gonna be happy right where she is. She's letting somebody take care of her it's a beautiful thing to watch considering before her whole day consisted of a check sheet with just a few goals... getting out of bed, getting showered, getting to the kitchen to eat, to couch, not falling, and not forgetting to take her meds that's about all she could accomplish in a day and on a good day a load of laundry. She was a prisoner in her own home and so was I and her boyfriend..for I was running two households and taking care of her too. Now she has a much better quality of life and she's so relieved not having to rely on me and her boyfriend for everything, as a mother her guilt in that was huge. I hope this helps the family of somebody that's transitioning or the party that needs to transition..for us we had to change our way of thinking, it's all about state of mind, acceptance and a willingness to let go. I have a new mojo it goes like this ...I can't He can I think I will let Him. Thank you Amy's Eden's Senior Care you all literally saved my mom's live.

It has taken me over a year to be able to write this review…read more During our interview process Deena of Amy's Eden assured our family over & over that this was the place for dad and that the staff was extremely well trained and he would be very well cared for. The home was bright, airy and very clean. My dad lived there for 10 days. On the 10th day he had to be transported to the hospital where he died 4 days later. In his time at Amy's Eden he was overdosed twice. Once due to hospice that we were told we had to use, not by Amy's Eden. Once because the Any's Eden caregiver did not know how to read or fill out the medication log. My step-mom, sister and myself spent the first 7 days at Amy's to help make sure dad was settled and this was the right place for him. In those 7 days we essentially did the job of the caregiver day and night while trying to work with a new hospice regarding medications. On his last Friday a caregiver said it was time to let them do their job and care for him. For $20,000 we sure thought so. We checked in via phone on Sat and Sun and were assured all was well. They claimed he was taking his medications, eating and overall settling in. To say we were beyond thrilled is an understatment. During our visit on Monday we had to immediately call in the hospice nurse who had us transport to the hospital. He was covered in bruises, there was a hole in the wall and they were feeding him food while he was almost completely incoherent. My dad died of aspiration pneumonia complicated by COVID 4 days later. More than one staff member was positive for COVID while being at the house, with no mask, interacting with other staff and the 2 residents. 10 days for $20,000 and no consequences for their actions. Amy's Eden really knows what to say to take advantage of families during a most vulnerable time. If you are looking for a very expensive and quick end to your loved one's life Amy's Eden is the place for you.

I am beyond upset and honestly appalled by what happened with Infinity Hospice…read more The nurses who came out were compassionate and professional--but the care coordinator completely failed us, and the consequences have been devastating. I originally reached out because we believed my husband was coming home to pass. Then everything changed--he had surgery, and it saved his life. I immediately informed the Infinity representative that he would now be discharged home with Home Health through the hospital. He told me, verbatim, "We do the same care as home health. We actually compete with the insurance companies and hospitals," and went on to assure me that my husband would actually receive more attentive care through their services. In that moment, it sounded like the best possible option. It was not. Because of that guidance, my husband was discharged on a Friday night under hospice care--completely inappropriate for his condition. When the nurses arrived, they began discussing comfort measures and medications to keep him "comfortable," and that's when it hit me something was very wrong. Having cared for my own parents at end of life, I knew this was not what he needed. I was then told I had been "misinformed." What followed was nothing short of a nightmare. For the entire weekend, we had: No support for his newly placed GI tube No instructions on how to avoid complications with the PEG or to even care for the point of insertion No chance of even getting an order for the formula needed to for nutritional needs (and remember he came home a day after surgery). Ensure was not going to cut it No medical guidance since the hospital thought he was going home on hospice I had to resort to searching online just to figure out how to properly clean the tube and discovered no peroxide or alcohol for cleaning. The hospital could not intervene because hospice had already taken over. I reached the Infinity representative the following day (he did not even bother to call me since the incident discovery), hen finally called back late in the afternoon and apologized for the "miscommunication" and claimed he was trying to fix the discharge orders. Then he disappeared. No follow-up. No accountability. Nothing. I had to text him, once again, to express my disappointment. He sent a text apologizing. (thanks) Because of this, we had no choice but to take my husband back to the ER just to get him re-admitted--so he could be discharged properly with the care he should have had all along. The damage is done. My husband is now significantly weaker. What should have been a recovery period turned into unnecessary suffering, confusion, and decline. I did everything I could in the meantime--ensuring he had nutrition as best as possible--but it was not enough without proper nutrition from the formula mix he would have had (prescription - not over the county). And the most heartbreaking part? We may now actually need hospice...because of what this "miscommunication" caused. This was not a small mistake. This was a catastrophic failure in guidance and responsibility. The emotional toll, physical decline, and chaos this created for our family is beyond words. Completely unacceptable.

My mom has been on hospice since September. I will do an updated review once I have experienced all…read morethe services. Lauren, who was the one to sign her up, was friendly and resourceful. I am hoping to see more of this, in staff. Kim, mom's nurse, has been a good support system. Probably key in this situation . Monique, mom's CNA, has been helpful and a bright spot, twice a week! The We Honor program had a wonderful ceremony celebrating my late dad's military service and my mom as a navy spouse! I am still waiting to know about respite care, companionship for mom, and spiritual care. My mom's faith is very important to her and I have asked 3 times, for someone to talk with her. Our family never visits my mom, so I was hoping hospice could provide that. The social worker did recommend grief counseling, after I asked, but I am still seeking more for my mom. Like I said, I will update once I experience more. So far, some questions have been answered and problems solved. Kim, the nurse, has been a big help and information and supplies needed.