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    Preferred Limousine

    3.7 (6 reviews)

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    Super Shuttle ONT Airport

    Super Shuttle ONT Airport

    1.1(81 reviews)
    1.5 mi

    DON'T EVEN! I remembered Super Shuttle from many years ago -…read morehad a good experience, so booked a car to and from ONT. Big mistake. First of all, I'm not sure Super Shuttle actually exists anymore. It seems to be a website that solicits business for another company. There were two other companies involved in the whole thing, Execucar and Prime Time Shuttle. Next, it turns out that both of our drivers were sent from LA - for a trip from Redlands to ONT??? I'm going to tell you about our return trip first because that was worse. (I booked both at the same time.) We had two layovers on the flight home and at each one I checked for a message from the company - nothing. So when we boarded the last flight we were two hours from the pick up time and I still had nothing. Just as we walked up the ramp at ONT, I received a text saying to contact my driver if I hadn't heard from them - but I had never received any driver info. Well, it seems like they never booked a driver, because I called the number in the text (for the office) and after 10 minutes they told me the drive was on the way and would be there in 7-10 minutes. This was right at the 11:45 p.m. pick up time. This was a lie. The (poorly designed) tracker showed the driver in the East LA area when I started to follow it. We were picked up at 12:30 a.m. - 45 minutes late. I guess I should be thankful that we were picked up at all. I do have to say that Yerar, our driver, was professional, apologetic, and courteous - and got us home safely. The driver for the first trip arrived super early, so we felt rushed. Then, he was falling asleep as he drove (it was 4:45 a.m.) We talked to him just to keep him awake. His nav was set to the corporate office of the airport - which is on the opposite side of the runways from the terminals. He had no clue and we had to tell him how to get to Terminal 2. He also complained about how poorly he was being paid for the drive - maybe fishing for a bigger tip (which was included in the price). But we got there alive and without giving him a bigger tip. BTW, the online tracker for the second trip also had the corporate office as the pick-up point - if this is your business shouldn't you know where the terminals are - info that was in the reservation? I sent an email to the company the next day - a week ago - and have had no response. If you're in the IE, it looks like there are plenty of other quality choices - use one of them!

    We made our reservations on line. They arrived early for pick-up. We made our flight. The return…read morewas a little different. I was on hold for fourth five minutes trying to let them know we were waiting. Expecting our ride to show any minute, we were shocked to find out that although we had set a time and place for pickup, the dispatcher informed me that there were no shuttles available in our area. He said it's best we just refund our money and find alternate transportation. Ask me if I'll ever use super shuttle again... No fucking way... You have to rate at least a one star to post... They are less than one star... Worst experience I've ever had in a transportation situation!!!

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    Super Shuttle ONT Airport
    Super Shuttle ONT Airport
    Super Shuttle ONT Airport

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    Airport Rides

    Airport Rides

    5.0(10 reviews)
    26.9 mi

    Anthony was great , courteous on time, followed up on our flight status !…read more Will definitely recommend him and his company!

    I contacted numerous shuttle companies to obtain a quote for transportation to LAX for a group of 9…read morepassengers, including adults and teenagers, plus luggage and one bass drum. I was quoted prices from just ok on the high end to WHAT!! Are you kidding? I was desperate and continued searching for other options here on Yelp. I found Airport Rides and read the positive reviews, so I requested a quote. Within two minutes of sending my quote request, I received a phone call from a gentleman named Anthony. I provided Anthony with pertinent information, including the date, location, number of passengers, luggage information, and return transportation details. Within 15 seconds, Anthony provided me with a round-trip quote, tax, and tip for his drivers, which was hundreds of dollars less than what other shuttle companies had quoted me for one-way transportation. I had to confirm three times during our phone conversation whether there were any additional fees, since his price was sooo much better than anyone else's. Anthony advised me that he was the owner of his new shuttle company and that, as a new business, excellent customer service and competitive pricing were the keys to its success. I agreed to the price, and Anthony directed me to please make the reservations on his website, which I did. Within minutes, I received my email confirmation and a follow-up phone call from Anthony, thanking me for the business and the opportunity to transport my family and friends. Needless to say, I am thrilled and grateful to Anthony for the GREAT customer service and for saving me hundreds of dollars.

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    Airport Rides
    Airport Rides
    Airport Rides

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    Happy Shuttle - Happy lunar new year

    Happy Shuttle

    4.9(209 reviews)
    26.9 mi

    Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

    We booked this service because of all the five-star reviews, but our experience was the exact…read moreopposite. For our roundtrip airport transport, we confirmed twice over the phone that we needed a rear-facing car seat and a vehicle that could fit five passengers with luggage. The driver showed up without the correct car seat, and the car was too small for our bags. When we brought this up, we were told the driver "forgot." This created a stressful and unsafe ride for our baby. On our return ride, the same driver was over 20 minutes late, joked on the phone that "no one's coming," and when we asked for an ETA, gave no clear answer. When my elderly father expressed frustration, the driver threatened to leave us at the airport. This was deeply unsettling--especially since the driver knew our home address. After the trip, I spoke with Rich (the manager), who acknowledged both incidents were unacceptable and promised a refund and a free ride to make it right. Neither happened. It's not about the money--it's the principle. The broken promises and continued lack of follow-through make me feel we were lied to just to de-escalate the situation. I don't take writing negative reviews lightly, but this experience was unacceptable. This company may have good ratings, but if something goes wrong, you're on your own. I would not trust them again--especially if you're traveling with children.

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    Happy Shuttle
    Happy Shuttle
    Happy Shuttle - Ready to go to concert? Party? Let's go!!!

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    Ready to go to concert? Party? Let's go!!!

    Preferred Limousine - limos - Updated May 2026

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