BAIT and SWITCH Called MRI place in my network, they talked…read moreme into going to their 'nicer one in EB'. Over the phone gave me an up-front total price of $350 for the service I needed, because "using your insurance - the deductible would be so much higher'. Asked twice if that was the full price. Day of, they showed up 20 minutes late, took my payment, asked for ID and insurance. Assured me that they weren't billing the insurance, just needed it for records. Guess what I received a week later - a denial of claim as out of network and a bill for $2200+. They ran my insurance and now expect me to pay them over $2200. Don't fall for the "it's one price and so much cheaper than your deductible' scam. On top of that the report sent to my Dr said that I had no gallbladder. I most certainly do. So their results are as questionable as their manner of doing business.

Had the best experience Ever! They where able to accommodate me the same day. Orfelina was my…read moretechnician and she was very professional. I will be returning and recommending family and Friends!

Five Stars for one of the only standing MRI diagnostic imaging machines in New Jersey which also…read morejust happens to be staffed by an incredible team of helpful and friendly professional technicians.    I can personally and unequivocally say that I Highly Recommend East Brunswick Open MRI and their state of the art facilities.

The two star is for the front office that answers the phones. She is just making up things and…read moreprocedures. I never had any instances where my report was not available online or not emailed to me, plenty times from othe r imagecare centers. But she made up some irrational reasons that she can't email me my report telling me she didn't know my identity i said what about I tell you my name , my insurance ID ,birth date and/or place of residence. As she couldn't find any reasons , she just HUNG up on me. This left a horrible taste in my mouth. IF her manager is seeing this , this is an ultimate problem you should resolve today! The technician was good overall . The images came out ok . But would I use this facility again which is 1.5 hour from my house. Most likely not!

I had a very disappointing experience at the University Radiology Group location in East Brunswick…read more This is not the first time I've noticed that I am directed to use the self-check-in iPad while other patients who arrive after me are immediately called to the front desk and assisted by staff. During my most recent visit, there was no one being helped when I approached the front desk, yet I was told to use the iPad instead of being assisted. While I was checking in, other patients arrived and were immediately called to the desk. I politely asked why they were being helped while I was always sent to the iPad. The front desk employee told me it was because those patients were walk-ins. I then asked, "How did you know I had an appointment if I hadn't even said a word or given you my name? My appointment isn't written on my clothes." I felt the explanation did not make sense and did not address why I was being treated differently. The situation became even more upsetting when one of the front desk employees raised her voice. When I respectfully asked her to lower it, she replied, "I was born like that." It was only after I told her I was going to record the interaction that she lowered her voice. I found this behavior unprofessional and disrespectful. I felt I was treated differently from other patients. I cannot say why, but because this has happened more than once, it left me questioning whether I was being treated fairly. Every patient deserves to be treated with the same courtesy, respect, and professionalism. I do want to recognize that the radiology technologist who performed my exam was kind, professional, and respectful. My complaint is specifically about my experience with the front desk staff, not the clinical care I received. I hope management addresses this issue and ensures all patients are treated consistently and respectfully from the moment they arrive.

Today was my appointment. It started at the Somerset location where I was told I had come to the…read morewrong location although it was listed on top of the paper and that I needed to travel during rush hour to arrive in East Brunswick time for a2:15pm appointment. I clearly stated to the representative that there was no way I would make it on time and she proceeded to call East Brunswick where I could clearly hear the person say, " yes, tell her to come, and we will see her when she gets here." After driving 40 minutes during rush hour to get there, I was cancelled and made to come back the next day. I have been a patient of University Radiology for well over 15 years and All of a sudden just this year, I've been receiving subpar customer service. It is really unbelievable that you would force a patient who has just had neck surgery 2 weeks ago, and was told after speaking to your office while I stood there and clearly heard your staff say, "to come back to your facility the next day" after cancelling my appointment! Listen, my time is valuable which is why I made this appointment 3 weeks ago! This is not how offices should be ran, especially not in this day and age where people are losing their jobs left and right! There should be an office manager onsite at all times during office hours of operation! No excuse! No manager, no assistant manager...just receptionist at the front desk telling me that they do not know who Somerset's location spoke to! As a patient, I do not feel my health was prioritized at all, and as a woman, I think there is a deep insensitivity to our overall healthcare because cancer has become so common. The reason there is so many lost battles is because of the people patients are forced to interface with initially. This was by far , my breaking point dealing with University Radiology!! By no means, should I , nor other patients for that matter be forced to just simply suck it up. The office manager called me this morning to get my side and to find out if I would/ could come in this afternoon. I replied "no and that I'll never go back there again". No one cares about your healthcare and to all patients you had better advocate for yourself! If you don't, it may be a question of life or death. I will only spend money where I'm valued and my health is a priority. It's disgusting where healthcare has gotten this country especially after this God forsaken administration! Again, I will never a back to University Radiology after dealing with the incompetence of those representatives that work there. And let me add, my initial appointment was at 2:15 pm , which was the same time East Brinswick's location cancelled my appointment. I arrive to them at 2:34pm and played games until almost 3pm! What profile are put into place for late appointments especially the ones that were told to come to your site by your site?!

I visited this imaging center by referral from an orthopedic doctor. I was able to get an appt…read morewithin 48 hours and was pleased with the service provided. The facility is small but offers a variety of imaging solutions, including CAT and MRI.

I wish all urgent cares were like this. The doctors are super down to earth and friendly and…read moreremember us even though we've just been a few times over the last couple years. They really take the time to listen and do whatever is necessary without pushing too many unnecessary tests or medications or being unrealistic about their scope. We've never had to wait more than a few minutes to be seen.

Friendly staff. Clean. Convenient…read more This location is conveniently located in Kendall Park. Staff is friendly and experienced . This location has an X- RAY room. I hope you find this helpful. Thank you for reading.

I always have all my Tests done here, Ex-Rays MRI, Mammograms and CT Scans. The staff is very kind…read moreand always Professional.

I've been here 3 times so far. 2 for mammograms and one for an MRI and I've been pleased with the…read moreprocess each time. Girls that check in are quick and pleasant. The staff that take you back and perform the procedure are kind as well. I find them to be quick, efficient, professional and kind. Not sure what the bad reviews are about. I also appreciate how fast I've gotten my results. Calling in is great too, there's an answering service and they've been helpful and kind during that process also. Would absolutely recommend

The equipment used was a Hitachi scanner with 1.5 software…read more The technician was very friendly and helped with the correct positioning of my MRI scan. He went out of his way to complete the full imaging and even copied for me two discs when completed. Thanks Shad for your great service !

From the owner: MRI/MRA High field, Ultrasounds, Echocardiogram, Mammographyread more

The Radiology center is located in the basement level of the building. There is parking in the main…read morelot and additional across the street as well. The location is convenient right off of route 1. Pretty much standard office that does MRI, CT scans, and x rays. The waiting area had a TV for you to watch while you wait. The staff was nice and friendly and walked me through the process so I knew what to expect. It did took some time just because of the paperwork I had to fill out. Once I was in the room, it was matter of relaxing and let the machines do the work. I would come back here again because it's located near my home and the staff is good.

IT los like the lab tecnitian is in back mood because she was alone I did ask for a butterfly thing…read morefor my blood work and she said I dont have any and use a regular needle causing pain in my arm. Lab Corp should use more receptive with people an not those who appear to be in bad mood.

Great job. Made the experience easy and convenient. Very timely service and professional and…read moreknowledgeable. Kayleen, Michelle and Fatima did an excellent job with me.

We all know how fun MRI's are right. I went to Edison Medical Imaging today and the staff is…read moreamazing Michelle made sure that I was comfortable and talked me through it. Thanks girl! Kaylee at the desk was also amazing. I was running a few minutes late and she got me real quick. It's not a fun test but if you have to have one, go to Edison Medical Imaging. They will get you through it.

This visit Quick and easy, totally painless. Phlebotomist was friendly and I got in and out fast…read morewith no issues. Definitely a great visit, care was excellent no pinch!!!

Mita is absolutely painless and very quick drawing blood. She is always patient, pleasant, and…read moreextremely professional. I can't praise her enough. Many healthcare workers over the years have had trouble finding a good vein for either drawing blood or inserting an iv in me. Today she found a vein and drew four vials within minutes, and left no bruises. It was so easy and I felt no pain. Thanks to her skills, I no longer dread having blood tests! Quest is lucky to have her working there!