Called them out to adjust a store door closer when I was out of town (3 separate allen key adjustments). Was billed $250. Could've replaced the closer for that. I had to readjust the back stop screw myself which took about 1 minute. Never again. read more

I wanted to use a local business because I believe in supporting local businesses. I had the salesman come out to show me options for the service door on my garage. The salesman was thorough and complete. I chose all the upgrades because I wanted the best possible door and frame and it cost over $2K. It was when the install came is where problems started. The old door was ripped out quickly and completely. Good. The installer then started to work off of a flipped over garbage can. I let him use my workbench. I checked in every now and then and towards the end, I came out and he was drilling into the latch with a large drill bit. I stopped him and even bought out my Dremel for him to use but he wouldn't saying he had to use his own tools. Long story short, he screwed up the height of the latch inset, drilled out all the wood and it still wouldn't lock correctly, daylight was coming in the garage with the door closed in the latch area, the frame was completely drilled out and lost strength. I ended up having to shave the latch inset and redo the wood behind it for added strength. It is still not "right" but I got it to work. Nobody ever followed up to see if I was happy. Not the salesman, not the office, nobody. I felt after paying over $2K, I should have gotten a better install and a follow up. Giving three stars for the quality of the door which is very solid and great security for the garage, but the install was not so great and there was zero follow up. Its been about two years now. read more

We had our kitchen windows and 2 doors replaced by this company and were so happy we did. The windows are amazing and cheaper than Anderson (and better quality). I love the new doors too. They were quick and reliable and the salesman followed up with us to be sure we were satisfied. read more

Very disappointing. After having the sticker that says 24 hour emergency service, I was relieved to know that I can call for help. Unfortunately, this wasn't the case. I called, left a message, and the lady did call right back. I told her that I could not open or shut the door and there was a storm coming so I was hoping for help. I understand that this is an after hours emergency so it would be some cost. She proceeds to tell me that there is a $400 fee JUST for a technician to come out there. I say $400? She says, "yes he's home eating dinner with his family." Ok. Don't advertise 24 hours if it's not a reasonable service. Also, don't try and manipulate and make a customer feel bad for an emergency when that is exactly what you advertise. I immediately called another company and they immediately came out to fix it and it only cost $59 for the service. I would not recommend. read more

I had Rich out to give me a bid on replacing my patio door. I live in a Condominium Association so the door had to match what I was replacing. My patio door is very wide so there was a little bit of sticker shock but, the replacement is a custom, quality window manufactured in the USA! The installers were on time, courteous and cleaned up after the installation. I would not hesitate to recommend Preferred Window & Door. read more

Can not say enough about how friendly and helpful their entire staff are. From the office to the adjuster to installers. It's rare to see such a great level of costumer service from beginning to end. However they seem to pull it off. They may not of been the cheapest but, cheapest doesn't mean quality work done with great care and craftsmanship along with a friendly attitude. I would recommend them in a heart beat. read more

They tout themselves as installers and repairers of steel doors. I submitted two doors to be fixed, and they said it wasn't something they wanted to do. These people just want to sell you a new expensive door. Unhelpful. read more

Quality customer service. Efficient scheduling for service calls, friendly dispatchers, and serviceman arrives within the specified time frame. He quickly resolved the problem, and replaced the spring with a new heavy duty one (same as previously). Although our service call needs for the electric garage door aren't frequent, for years we have been a Preferred Windows and Doors customer. I highly recommend the company for servicing electric garage door needs. read more

I called preferred doors due to my garage door not working. I believe the representative's name is Kevin which came to my home the same day. He asked about the problem with the door and quickly said "I'm sorry to tell you that you need a new door". He didn't take a tool out , just said I need a new $1600 door and showed me the new door options. My gut feeling told me to call someone else and I did!! Thank goodness I paid all of $170 will my garage door functioning like new. My reason for this review is to let everyone know and the company know they shouldn't have people lying to customers to make more money....that's misrepresenting the company. read more

The door was installed on 8/8, guys came in the morning and installation was done by noon. I was never given option on color, they installed a gray door which does not blend w brick and we'll likely have to paint. In terms of installation, the work was acceptable. read more

This company was brought in by my condo management office for a quote to replace an interior glass pane that suddenly shattered earlier this year in my unit. I'm pleased with their replacement and price. Their estimate was half the price of another contractor and they're willing to work in condo high rises which was an issue for some glass companies that I called. read more

I called about an estimate for a few doors and it took a few days. No big deal. The rep, Sam Zylstra, comes out and looks at the doors and leaves. Kinda weird. Made a big deal out of leaving me "two" business cards. Wtf? Anyway, I contact the company thinking they forgot me and a week later I hear back that "Sam" was still working on the quotes for the four doors. He spent a lot of time telling me about how fast the company was growing and how much money was coming in and how successful they were, etc., etc... Way past annoying. They can't even give me a quote on a few doors. Maybe they think I'll be more likely to buy if the ruin my schedule. I dunno. Preferred is a complete waste of time.... ------------------------ Whoops! After complaining a bit, I just now receive an estimate for the same doors the previous owner got estimates on 6 years ago from the same company. Except, each door is $1000 more! You can add waaaaaay overpriced to my critique. read more

Did both my garage doors! Excellent quality door with even better service! I highly recommend this company to others! Looks great!

Total Scam Outfit, I called this business to come out and service/maintain my 4 Automatic entrance doors. I just wanted to make sure they were in good working order and have them check any wear type components etc. They told me the service call would be $125 to come out and that would include the first hour of any labor. Well they showed up they were here a little under 2 hours supposedly adjusted and cleaned working parts and sensors and re-calibrated them. They hand me a bill for $375.00, when I questioned the amount they told me that first of all the service guys that came were more qualified then the rest and they cost more and they also charge from the time they leave the stop before us. huh? They put a guy on the phone to try and rectify the situation and i could of sworn i was buying a time share from this guy, what a joke. Do yourself a favor leave these scammers alone and find a reputable outfit. We have 3 locations that use these doors and I have many friends that own businesses with these doors, they won't be getting any of our business again. By the way we are in Gurnee, Illinois not San Francisco. read more

The worse company do not ever use them installed my patio storm doors the worse job ever still putting plastic up wil not come back and was charged 1.080.00 for a job with a loose frame all around cheap material never ever use this company. read more

I was pleased with everything with my new garage door. Kevin was very helpful and efficient. He is a very pleasant person. He came out at my convenience to estimate, returned to install the door, also at my convenience. The door looks great and works very smoothly. I do feel that if I had a problem it would be taken care of by them. The color that I picked from his samples goes very nicely with the siding. read more

In Oct. of 2013 I was looking for a steel security door for the front of my daughter's new home. I called Preferred for a measurement and quote since most of the people in the south suburbs use them. I had not planned on spending a $1000.00 for the door. But when this guy named Rick came out for the measurement and quote, not only was the door $1061.00 (including tax) but he also tried to sell me some caps to fit around the door because he said since the door was facing south the sun would rot the wood. The front door of my own home which I have owned for over 15 yrs. faces south and my wood is not rotting and all I've ever done was paint it once with some Behr high gloss paint. After looking elsewhere (I didn't like Home Depot or Lowes doors) I came across a door store called the Door Store in Chicago at 1205 E 95th St. The same door I wanted at Preferred (called the J1 Harvard) I got it at the Door Store for $920.00 ( $141.00 less with no mention of caps.) There was another door called the J4 Keystone which was $171.00 less at the Door Store. If you need a quality steel security door and don't want to pay more than you have to and live in the South suburbs of Chicago, I highly recommend the Door Store over Preferred. read more