I needed service a.s.a.p. for the drive rail of our Chamberlain opener. The bolts were never driven…read moreinto the wall properly, and the entire rail was detaching. Chandler arrived within a couple hours of my call, and anchored the rail to a thick board that provided the proper support for all the bolts. He also adjusted the chain and realigned the opener settings for the door. It's now quieter than ever, seals properly when it closes, the rail is solid and the fix looks professionally done. For the amount of time and work, I felt the cost for labor was reasonable and a good value.

Excellent customer service from Mary who answered the phone as well as numerous questions I had…read more Chandler who came out to service my door! Polite, knowledgeable and prompt service!!!!

My garage door spring broke on July 4 couldn't get nobody to come out till Monday. I gave him a…read morecall. They came out within a few hours fix the spring, but something just didn't sound right the guy said my garage door opener was going out within a few hours. My garage door opener start overheating and stopped working for about 30 minutes at a time. I gave him a call at first they was trying to still blame it on the garage door opener, which didn't make no sense to me because it always worked fine before the spring broke . But they decided to send a master tech out first thing in the next morning to look over things the guy they sent out. I forgot his name, but I'm guessing he was the owner but not for sure. He was extremely knowledgeable and was excellent at his job he made a few adjustments and he got my garage door running back right if not better than it ran before in a matter of about 15 minutes. A++++

From the owner: At Region Door & Dock LLC, we redefine garage door and dock services with a commitment to quality,…read morereliability, and customer satisfaction. What makes us unique? Our unparalleled expertise and tailored solutions for both residential and commercial clients. We understand that every customer has different needs, which is why we specialize in extremely custom jobs that many competitors shy away from. From sophisticated garage door installations to the maintenance of freight elevators and fire doors, we ensure compliance and functionality in every project. Our certified technicians are not just skilled; they’re dedicated to delivering exceptional service. We offer preventive maintenance programs that extend the lifespan of your doors and docks, preventing costly repairs down the line. Plus, we pride ourselves on our responsive customer service—whether you need urgent repairs or a new installation, we’re here to help. Operating in the Indiana and Illinois regions, we’re locally owned and take pride in contributing to our community. With competitive pricing and a commitment to quality, Region Door & Dock LLC is your go-to partner for all your door-related needs. Experience the difference with us today!

My garage door was hesitating a couple times when opening. As Overhead installed the door and…read moreopener, I requested someone to take a look at it. The repairman was there for about 7 minutes, charged $150.00 to say the opener is old and I should keep it until it stops working completely. Their labor rate must be between $900 -1000.00 per hour Then gave a $674.00 quote for a new opener and asked if I wanted to replace the opener. As he did not actually do any kind of service or repair, what was I charged $150.00 for? Obviously, I will not be using this company again as they lack ethics and integrity. Garage door openers are about $140.00 - 175.00 at most hardware stores. Why would I pay this company almost $700.00? Update: No one stated that I would be charged $150.00 just to have your person show up and do nothing. How do you stand by that kind of 'pricing'. That is called fraud and unethical. Nathan C obviously is okay with ripping off a potential customer. His comments prove that the company doesn't care about customer satisfaction, value or integrity.

I reached out for a garage door fix. They were able to send someone relatively quickly and he did a…read moregreat job diagnosing and fixing my garage door. Honest and trustworthy, no unnecessary upsell.

Service was awesome, very knowledgeable of what he was doing made the door better than what it was,…read moredefinitely will tell my friends.

Downgraded my original review because of a 3.5 week gap in communication, no one seems to want to…read morehonor the quality guarantee after I paid the invoice in full. Front door was installed with a few scuffs, defects, I tried wiping them off but these are deep scratches. One scuff is right in the eye sight of the lock handle. Trying to resolve the issues by contacting the business, will update the review accordingly. Original post: Amazing staff, incredible customer service. We are very happy to have such a reliable local business for our door and windows needs. It's a very rare find and we appreciate what they do in every aspect of the job: from proposal to scheduling to installing. Complete package and every person is a joy to encounter. Please keep it up!