I have the highest regard for Dr. Patrick L. Bockenstedt ENT. Dr. Bockenstedt is very highly…read morecompetent and I am confident in his background, training and capabilities. I am not easy and usually demand to know all details on what and why some things are being done ... and recommended. Nevertheless, if I need the best doctor around I will certainly recommend Dr. Bockenstedt !!! :)

WORST experience with the front desk! I gave my insurance card and the representative immediately…read moresaid I am out of network. I mentioned that my husband has had multiple appointments at the same location and we are in network. She ARGUED and YELLED at me about my insurance. After telling her multiple times we are in network, she then called the billing department who told her the same thing and that we are in network which made her even more mad. She then scanned my insurance card after this whole fiasco. It ruined the entire appointment with the doctor because I was so upset about what had happened and how someone representing Ohio ENT would be so unprofessional.

Review for Premier Allergy & Asthma (Delaware, OH Office)…read more I began allergy shots for cat and pollen allergies at Premier Allergy's Delaware, OH office in August 2024. In spring 2025, a new policy mandated a 20-minute post-shot wait time, which wasn't part of my initial agreement and would have deterred me from starting this costly, elective treatment. When I voiced concerns, staff directed me to email a provided address to dispute the policy, but I received no response. A nurse suggested there were likely no consequences for leaving early, so I did so for four visits without any warning or communication from staff. On July 23, 2025, I was suddenly informed (without prior notice) that if I left early that day, I'd need to find a new provider. Due to a work commitment, I couldn't stay and was sent a transfer of care form. I scheduled with Ohio ENT for August 1, and they sent the request to transfer to Premier that day. I called weekly to see if my vials had been transferred and had no success. Despite multiple follow-ups, on August 19, Premier Allergy called to inform me that my vials had expired and were contacting my insurance to get the cost for refill. As of august 23 I've heard absolutely nothing further delaying my treatment to now a month. The lack of communication, abrupt policy enforcement, and failure to promptly address the transfer of care despite follow-ups reflect incredibly poor customer service. I strongly suggest NOT using Premier Allergy & Asthma and recommend choosing Ohio ENT or another allergist instead.

I wish all doctors' offices were as good as this practice…read more My son has a dust mite allergy. We did not get him diagnosed until he was almost 8 years old. Where are dust mites? EVERYWHERE!! Super challenging. He recommended about 2 years of weekly shots. Having to go once a week and stay for at least a half hour is a tough. This office makes it as easy as it possibly could be considering all factors. The hours are pretty convenient. I have even had them take me when I am a few minutes late or came at the wrong time by accident. I always feel like they listen to all their patients and in this case, their parents would definitely recommend this practice!

Dr. Bullock is super sweet and very efficient. She has great bedside manner and does a great job…read moretaking time to review your case and go over your results. She was recommended to me by my PCP and I'm glad I went to her. She's a keeper in my book.

Allergy Shot Room is IMPOSSIBLE! Terrible communication and hours. Even when I have called ahead,…read morewaited through the phone tree and spoken to a human being to make sure they are open, when I have arrived they are closed. Terrible staff organization and communication who don't even know when they are open in real time! How does this happen? Four times in the past month they are closed when their hours say they are open. Dozens of times in the past two years while my son has been their patient, the shot room is closed without notice except for a note taped to the door. RIDICULOUS!

Dr. Bagenstose takes considerable time with his patients, listens intently and thoroughly answers…read moreall questions. We have been patients with him for over 15 years and have had a great experience. We are a family with both food (anaphylactic) and environmental allergies. Dr. Bagenstose understands our concerns and continues to be supportive and caring as we navigate the landscape of living with allergies. He and the staff have been quick to respond to questions, both through the portal and even personally calling to clarify. He truly cares about his patients. We greatly appreciate his care and highly recommend!

I was extremely impressed the first time I went there, very professional and everything went well…read more I feel like the rush therapy was not properly explained, because I did not realize that after sitting there for five hours and getting all those shots that I would still have to come back twice a week. But regardless, that was probably on me. What was not on me, was the absolutely rude secretary that runs the front office. Very snappy with any person who walks in, as if we are all experts and should know exactly where to be. On numerous occasions I would sit there and listen to her gossip about other people in the practice, often times the nurses who were doing the shots. They would send a client out or come to pick someone up, and the minute they stepped out of the room this lead secretary the other girls will begin gossiping about them. The other thing that bothered me was on at least two different occasions they were off with my shot count. For example I was told that I was now on monthly shots and then when I went back after a month I was told that I still had two more rounds of shots every two weeks. Because of this error I was gonna have to back up and make up 4 to 6 rounds of shots. That also happened a second time, and when I asked about the records they said and I quote... It's just an estimate. You would think something that's important they would actually write everything down and keep an accurate count. This takes me back to the rude secretary. The second time they screwed up my shots I decided that I was done paying all of this money and having them constantly mess up the schedule which created more shots and more money coming out of my pocket. The secretary was extremely rude about it, and when I called her out and basically said the last time you guys messed up my shots is when you were complaining about one of the secretaries she took offense to it and began yelling at me. When I called the corporate office, they were aware of her. If she's gone, the office is probably better. If she's there, go to a different location and avoid Westerville.

Horrible appointment system and customer service. Not recommended at all, office location is…read moreconvenient, but scheduling is messes and very unsupportive

A funny doc! His office quickly confirmed an appointment for my child, who had a bead stuck inside…read morethe ear. Removal was not possible in the office, so out patient surgery was scheduled for the next morning. He practices in a surgery center off Bethel Road, I think one day each week. He was so nice to make sure she got an early morning appointment, so that she wouldn't have to starve on an empty stomach half the day. Very nice doc :)

From the owner: Are you curious how Ohio ENT & Allergy Physicians can help you? Our allergists are Board Certified…read morein Allergy and Immunology and treat nasal and sinus issues, food and environmental allergies, eczema, hives (rashes), asthma, and immune deficiency disorders. Our Board Certified ENT physicians, Otolaryngologists, are able to diagnose and manage diseases of the ears, nose, sinuses, larynx, throat, and neck. Each physician brings their own specific expertise to each individual patient. Ohio ENT & Allergy Physicians offers pediatric care, spring allergy care, oral immunotherapy, asthma treatment and management, and more to the Delaware, OH area.

My primary physician noticed a swelling on my neck and sent me for an ultrasound. It was suggested…read morethat I be evaluated further and I was referred to Dr Evan Tobin. Dr Tobin was well worth the wait. I immediately felt at ease. He could see behind my facade and answer the questions I wasn't asking, fully and in terms that I could understand. He was still waiting for my ultrasound results which hadn't been sent over before my appointment and he told me he would get them, study them and give me his recommendations. He followed up promptly the next day. I didn't answer the phone because I thought it was another one of "buy my house" calls. I certainly did not expect a return call that quickly. Dr Tobin left a short message and followed up with an email which explained fully his thoughts. In some ways the email was good because I could refer to it. You know your mind kind of goes blank when taking in medical information. I was very pleased with the care Dr Tobin gave me. I highly recommend him. Furthermore the entire office is one of efficiency and competence. I brought a big book preparing to wait in both the outer and inner office. Nope...there he was. And when Dr Tobin was in the room, I didn't feel rushed. I felt like I was his sole focus. I wish I could remember the names of his nurses. They also deserve a shout out for their competence and friendliness. You are always nervous seeing a new doctor. I felt cared for. This is a well run operation. The only fault is the check in guy is a BIG Bengals fan. And I am from Pittsburgh, Steelers! He needs to swap out those colors:)

I saw Dr Tobin and he had a great bedside manner. Explained next steps and even got me in for…read moreadditional testing the next day. His staff was also very efficient and friendly. In disclosure I'm a primary care provider not associated with them and have never referred but will be now!!!

There was a merger or acquisition, and ever since, it's been a nightmare. The communication that…read morethe address changed was not obvious especially since it was in the same street. Because I do not rely on gps to go places I already know how to navigate, I went o the wrong location. Then it was pointed out that the reminder had the correct address on it. Which I wouldn't be able to tell was a change since it was in the same street. Then I saw a different doctor than I normally see and she was terribly unfriendly. Then I was penalized for not filling out the form correctly to do shots at home. I've been having my paramedic husband give me the shots for close to 10 years at home. They changed the way things were done and because I didn't fill out the form the way they wanted, they said I have to come in for 10 straight weeks during 8:30-5 for my shot before I can do them at home. I was told my record was "all over the place" Though in the past I was not required to keep a record of the shots on their form. I could track it my way on my phone. Communication on changes had been terrible and no one had been friendly or helpful. I am too busy to come to a doc for 10 weeks as I have my own work and three small kids, which is why I've been doing them at home with my paramedic husband who saves lives every hour of every day. Don't change things without communicating it effectively and then blame me for doing it wrong.

Fantastic experience, can't recommend highly enough from my allergy test last week. The woman at…read morethe front desk was kind and helpful. The nurse that worked with me before visiting with the allergist was very sweet and very helpful. Dr. Phil Rancitelli was extremely kind, professional, and took care to explain my allergies and treatment. I've never left a medical office feeling like I was truly cared about so much before. I was tested for allergies and felt a little nauseous, and the nurse was so sweet in helping me lay down and getting me water. Phil was very sympathetic and extremely professional. Every person I came into contact with was friendly and professional. Cant say enough good things.

Just within one month I was hospitalized four times for an unknown allergy even when I've never had…read morean allergy prior to this. I came here on recommendation and I couldn't have had a better experience. The doctors were nice and courteous and followed up with me. The nurses were caring and bubbly. Weeks after I commenced treatment I've seen a significant change.

I have been suffering from nasal allergies since childhood and been on regimens of daily pills…read moreand/or nasal sprays to be able to function. After several of these treatments from Premier Allergies, I no longer take any medication for my allergies, and I'm breathing clearly every day. I can even stay in the same room with cats and dogs, which has always been a nightmare. They were also able to pinpoint some food allergies that were unknown to me. After some more sessions targeting food components, my issues with chronic stomach pain have reduced considerably.