Waste of time! Poor sales tactics. Not a lot of time because I fortunately had enough sense to not…read moredrive 1hr 20 minutes to get there and just be disappointed. I first delt with Sammy and then Brian, in sales, over getting a legitimate lease price on a F150 they had in stock. Gave them the info, gave them everything they needed to formulate some kind of answer for me. Instead, I kept getting told they would get with a manager and put together some numbers. It never happened. three conversations and one week later, I still have no actual numbers, just excuses. It is simple, no trade, I just wanted a straight foreword lease option on a left over 25. Especially considering all the Ford incentives and how many 25's trucks are sitting around. I think the ploy is to get you to come in and waste more of your time. No thanks. I am sick of seeing their commercials and sponsorship of WGN This is a shame, and I would avoid this dealership.

Been taking my 2010 Ford Focus for service there since 2014 and I can honestly say that the service…read morethere has always been great. They are quick and efficient in getting you out of there and the prices were always very reasonable. I just purchased a brand new 2024 Ford Escape from them and I just want to share my experience with you. The Sales Consultant that worked with me was Andrew Seeley and he was beyond terrific. He never put pressure on me or tried to get me to buy something that I didn't want. He was always upfront about price too. And I just want to do a shoutout to Barb, the Finance Manager. She was so pleasant to work with in completing all the paperwork etc. and pretty much made all of that painless. So, whether you are looking for a Service Department to take care of your service-related repairs etc. or if you are in the market for a new or used vehicle then Ford of Homewood is THE place to go!! You won't find a better team anywhere else. And if you are in need of a new or used car, then ask for Andrew Seeley!! He is the nicest guy I have ever worked with and tell him "Ron sent you"!!

Took daughter Chevy Malibu in for a wheel alignment. Ray called and said we did the wheel…read morealignment, but you need a suspension control arm. Claimed that's why I hear a noise when driving. I have not heard a noise while driving and vehicle is rarely driven. Paid for wheel alignment but no improvement on vehicle. How can you complete a wheel alignment if the suspension control arm needs repaired? Advisor should call you to see if you want to make said repairs prior to saying vehicle is ready for pick-up. Ray did not add needed work to visit summary. States needed work will be $408. Unable to provide me with exact control arm needing replaced. Reached out via email as he was rude over the phone. No response. Nate is the only reason I've gotten service here.

This type of dealer would advertise something online but when you go in, they jack up the price to…read morewhere the numbers don't even make sense. They just like to make you come in and waste your time unless you're not a smart shopper you will pay so much to where you can't even keep up with the payment so be careful. I walked away because I ended up getting a better deal somewhere else.

I had a great experience working with Joe. He was professional, responsive, and easy to communicate…read morewith throughout the entire process. He took the time to answer questions, kept me informed, and made everything smooth and stress-free. What stood out most was his reliability and attention to detail. It's refreshing to work with someone who genuinely cares about providing quality service and follows through on what they say they'll do. I would gladly work with Joe again and highly recommend him to anyone looking for someone dependable, knowledgeable, and easy to work with.

I bought a 2012 Ford Taurus SHO. Friendly and helpful staff. Car was a great price with quick and…read moreeasy process!!!!

Don't buy your car from this place I bought one in April I haven't even had it a year and since…read morethen its had manyyy problem the whole bottom of the car was rusted so my suspension plate broke and im continuously putting money into it. I would neverrr recommend this place ever save yourself I would give them zero stars

Great prices! Cash only. No pressure sales. We walked across the street to I-80 Auto Sales and…read moreEddie Bauer (real name) at Wholesale Outlet said he would give us a good price if we decided to come back. He wasn't stalking us as we walked the wholesale lot so I didn't feel awkward browsing. I spoke with another buyer and she had purchased from them a few times over the years. Repeat customers say a lot about a business. We purchased our sons' car here about 7 years ago and here I am back with other business. So Eddie was great, the car is great (price, ride and decent miles).

Raquel and the staff were awesome. Very informative and helpful. Raquel helped and showed me…read moreeverything very patient and the staff can work with ANYTHING YOU HAVE very helpful and HIGHLY RECOMMENDED

I came hear looking for a bigger vehicle. wanted to trade in my 18 Nissan Rogue sport. KC took…read moregreat care of my trade in and put me in a truck that I never thought I'd be able to affor. he worked hard for me and with me to ensure I was happy with my purchase. I am over a month of having my Audi Q7 and I wouldn't change it for the world. Very huge shout out to Raquel, Chris and KC for their professionalism and flexibility. I will recommend you all to family and friends. thank you all for your assistance

Good people to do business with. Great deals...great cars. Definitely recommended this used car…read moredealership

I was referred to Rite Choice by a friend, who said that I could buy a car reasonably from them…read morewith a hassle-free experience. That was not the case at all. I purchased a car on January 13th, 2026 and within a week, the engine power would decrease and the car started slowing down. On February 2nd, the car stopped on me on I-294, and I had to have it towed back to the dealership. Niko told me that it was a throttle, they tried to fix it, and the same issue happened. He then told me that they had the car towed to a "specialist mechanic". Mind you, I had to call several times over a couple of days to learn this information, however, I was never told where this mechanic was located. Also, even though the mechanic said the transmission needed to be replaced, Niko was still saying it was the battery. After finally receiving the number to the "specialist mechanic", I called and he shared the process to get the repairs on my car approved. On February 18th, I received a text from him saying that the part will take a minimum of 10 business days to come in and once the car is ready they will let me know. After waiting, I texted and called on March 3rd asking if there was an update on the car. I could tell that the mechanic saw my message but he never responded. I then received a call on March 5th from another mechanic stating that a diagnostic had been done on the car and they needed another $3,000 to fix it because my warranty only covered $2,000. I told him that I no longer wanted the car and I would call the dealer. I called Rite Choice and was told by Moe to have the finance company call the dealership and they would take care of it. I called the finance company and they said that even though the car was sitting in the mechanic's shop for a month at that point, and I only drove it for two weeks, I still need to pay for it and they are not calling the dealership. (Over the course of several days, I wasn't told the location of my car. Finally, a week later, I was told that my car was at a diagnostic facility in Chicago and would be returned to the specialist mechanic in Hobart, IN the next day.) I was also told by the finance company that I needed to pay over $1,500 in storage fees for the mechanic. I told them that I'm not paying and I didn't send the car to that mechanic, Niko did. I called Niko back to tell him what transpired and he asked what I wanted him to do. I told him what I wanted: to have that car taken off of my credit, for Rite Choice to work something out with the finance company like he initially said, and to tell the finance company to get the car from the mechanic. That was March 10th. I have yet to receive a call from Niko and as far as I know, the car is still at the mechanic. I ultimately had to get another car, but I still have the finance company calling and emailing me multiple times each day and I have yet to receive a call from Niko regarding the issue. As an aside, on March 6th Niko agreed to give me another car, but I had to come in by 5:30. I drove during a torrential rainstorm to get there, and he then asked for more money. When I told him that I didn't have any (still taking ubers to work because the car that I purchased was at a mechanic's shop), he said, "You make $XXX each month. What do you do with your money? Just throw it away?" I told him that I have obligations and we're not discussing that. He then asked for money for the license plates of whatever I get. Again, I told him no. His statement about what I make each month was completely inappropriate and he was acting as if he just wanted money for anything at that point. This experience has been very frustrating and if I could give this business 0 stars, I would.

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

I'm extremely disappointed with my experience after purchasing my vehicle from this dealership. At…read morethe time of purchase, I was promised two free oil changes as part of my deal. Today, when I came in to use one of those oil changes, I was told there is no record of it in their system. To make matters worse, the sales associate who originally helped me is no longer with the company, and it feels like that's being used as an excuse to avoid honoring what was promised. This situation makes me feel completely misled and undervalued as a customer. Promises made during a sale should be documented and honored regardless of staffing changes. Very unprofessional experience, and I would strongly recommend future customers get everything in writing before finalizing any deal here. Better yet avoid this place at all cost. Go to McCarthy ford the do better business and even better ppl.

Mickey from service was great! Kept us informed with what was going on and what needed to be done…read moreon my Ram Truck. Would recommend this dealership any time!!!

No Stars!!! AVOID AT ALL COSTS(LITERALLY)! Call me a fool…read morebut I have been a loyal customer since 2015 with leasing/financing 4 vehicles and recommending a handful of customers whom have also purchased vehicles. Early last year, 2021 Jeep Grand Cherokee L had engine issues....sat at dealership for 3 months due to no parts then faulty parts... LEMON! October 2025, leased a Jeep Grand Cherokee L...1st Oil Change: OIL LEAK! March 2026, paid $4000 to have engine repaired (Cylinder Head Gasket, Timing Cover Gaskets, Crank Seal, Valve Cover Gaskets, etc.) only to have issues less than 30 days later (Cam Phasers). Dealership claims new issue is unrelated to previous issues and quoted $1600+. No Accountability! Half-SSA Mechanics! Take your JEEP elsewhere!

this place and the worker are full of bullshit! they are…read morescam artists dont and i do mean dont fuck with these people the chrysler aspen i returned it in 3 days and got my money back the fact that the police had to be involved they are something else

XPRESS CAR CREDIT IN MARKHAM. DO NOT PATRONIZE!...My sister paid $6,500.00, last week, and bought a…read morevehicle from unscrupulous owner zyad. In less than a week, this vehicle is having serious issues. Not only is this bottom feeding parasite not entertaining a return or trade. He's not entertaining fixing it. I attempted to dialogue with this piece of shit and he totally blew me off. I guess he thought my sister's out here by herself. At any rate, these pieces of shit come into to Black communities and disrespect and handle the people. The best thing we can do is stand in front of his business and no one patronizes him...run his ass out of town. I'll contact the proper agencies that regulate his industry and agencies that protect consumers. As I told zyad, "the Universe is not letting you get away with this one!"

This dealership is shady!!! Buyer beware. My boyfriend had…read moreno credit history and his score was 0...so he was surprised when they found a bank to finance him. After signing the contract on 11/14/19, They let us take the car home even though the financing hadn't went through yet. 4 days later they asked us to come back and sign a new contract because the bank changed the terms of the agreement. On 11/20, I put up a bad review on google. They actually got pissed and called my boyfriend to threaten him. They said that if I didn't take the bad review down and give them 5 stars, then they would take the car back. I swear that crap has to be illegal! It is now 11/21 and the financing still has not been approved yet. They are super shady and unorganized. And I didn't appreciate how long we had to wait. When you 1st walk through the door you have to wait a long time before someone even acknowledges you. I do not recommend this place and will NEVER purchase anything else from them. Also they never disclosed the body damage on the car. It had a big dent in the car plus scratches on the bumper. They claimed they knew nothing a out it and refused to fix it.

The fact that I just had to give this company 1 star just pissed me off. Never ever buy a car from…read morehere and do not trust the mechanic either. Transmission went out with in 2 weeks of purchase car wouldn't even go in reverse. Everyone at this dealership works together to save each others behind. The lie and steal. They'll tell you to pay down payment put don't even put it towards the price of the vehicle. No one will give you a contact number for the owner, all they ever say when you ask for the owner is they have no way to contact him and he never comes in. One guy told me they don't have a owner. Beware. I would buy a car off western before I ever spend another dime here.