5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.

I cannot speak for the quality of care, I really hope it is better than their scheduling . My son…read morereceived a referral over 3 weeks ago. I have called twice to follow up ( even though they were supposed to call me). I was told the referral was on the doctors desk and they would get back to me ( most likely the next day). This was over two weeks ago . I have lost confidence in this office and requested a referral to another specialist . They have already met with him and completed a series of tests. My son needs surgery to prevent further vision loss. Good thing I went with my mother's intuition instead of waiting on this office.

In again for another check up on my scratched cornea. Arrived 10 mins early and they took me right…read moreaway. Visit was quick and painless. An assistant came in with the eye doc and took notes as he examined my eyes then once he finished the assistant stayed in the room and scheduled my next follow up. I thought that made it quick and easy. I walked out and was on my way.

They're always so busy here but they take of you instantly when you set an appointment here. Only…read morewent here for a laser. Laser off the lashes that's been bothering and I believe one of the doctors is so hyper but he got a steady hands. The way he numbs before and then laser is kinda scary. I can see blood and smell the brunt hair. He gave ointment to help with the pain and healing. Still trying to figure out if it's good or bad. Check back for a follow up.

Cataract surgery went well, but...Medicare and my health insurance have issues with the billing…read more Billing dept number never answers. Patient portal doesn't receive messages. Text messages say to reply back but bounce back because they can't receive messages. Just frustrating stuff. P.S. The chipped paint all over the inside of the building give it a shabby look...now that I can see.

If you decide to say good-bye to glasses and contacts, this is THE PLACE to go! I have had mine…read moredone 22 month ago and it feels amazing. Initial consultation was with Dr Durrie himself, and the surgery was done by Dr Stahl. I appreciate all the work they have done. Over ten tests were performed on my eyes before starting doctor showed up. Dr Durrie went over the whole procedure in the consultation, told me about side effects. They have also warned me that there is a chance that this may not be permanent. Once I've confirmed that I would like to get the procedure done, I've talked to Brian about financing options and left happy (you just can not beat %0 financing). On the day of procedure they numbed my eyes (I declined taking Valium), explained to me everything once again, step by step, and warned me that they will be telling me what to do once the procedure starts. Oh, boy, those 5 minutes went by so fast. Procedure was painless, but a little uncomfortable. Once I got up from the surgical bed, I was able to tell the difference, my vision has changed. Forgot to mention that my husband was in a waiting room watching the procedure on TV with a nurse that went into detail explaining what was going on. I was sensitive to light for a few days, just as they said I would be, but artificial tears and sunglasses helped a ton. When you sign contract with these people they tell you there is a two year guarantee for the services performed. Well, I have forgotten about this, but they did not. They have called me about two weeks ago to remind that I need to be seen, as my guarantee will end in two months and they want to make sure I have no concerns they can help with. Say WHAT??? Can you imagine dealer calling you to ask if everything is ok with your car, as your guarantee wears out in two months?? I can't, as it does not happen. Durrie Vision does, because they care and they believe in the product they deliver. They won my heart and my business and I am so happy we chose them almost two years ago. THANK YOU Durrie Vision team for all you do.

I would not recommend this facility. It is just a money grab. I had Lasik surgery done nearly 10…read moreyears ago. I haven't been back since then for any services. I am aging and my vision is getting worse so I thought I would go back and look into a refractive surgery that my friend recently had done there. I signed up for a free consultation but when I arrived I was told since I had been seen there before they would not see me without collecting $275.00 since I was an "established patient". I was shocked. I had signed up for the free consultation. They refused to see me. I reiterated that I signed up for a free consultation and I hadn't been seen there in years and am interested in a surgery that I would be paying thousands of dollars for. They still would not see me without collecting the 275.00. I reached out to my friend and she stated she also had her Lasik surgery done there and her 2nd consultation was free. She also stated that when she was unsure if she was going to move forward with the surgery since it is not covered by insurance and costs nearly 10,000.00 they DISCOUNTED IT BY 1,000 PER EYE!!! I know this sounds a bit petty of me as I am willing to pay thousands for a procedure but it is on principle at this point. Durrie you just lost a sale for not willing to compromise on the 275.00 office visit of an "established Patient" that hadn't been there in years that signed up for a free consultation. I guess that is why the waiting room and parking lot is empty. You should probably review those polices for people like me. You are loosing business. Off to Sabates Eye Center I go for a free consultation. Maybe you all should check them out as well.

I had cataract surgery here using premium lens that were not covered by Medicare or back up…read moreinsurance, so I had to pay out-of-pocket for them. Turns out they were well worth it, because I have distance and near vision and everything in-between. I can see the dash controls on truck now, can see the little, funky, red (unfortunately) numbers on stock trading app that have lousy contrast with black background, and can see road signs in the distance. Because of other eye conditions, vision was not instantly improved, and these providers let me know what to expect and that it could be improved by an additional procedure when Medicare would cover. That was this week, and I can see again. Everyone in this facility was polite, professional, appointments were scheduled conveniently, the ophthalmologist has a sense of humor, and both he and optometrist are highly skilled. I definitely recommend this facility for eye care including surgery.

Scheduling the appointment and the appointment itself was fine. I liked Dr. White, who recommended…read moresurgery on a damaged eyelid. I left the appointment and was told to wait to hear from the office staff regarding insurance approval. I never heard back. Four phone calls the office with a combination of promises to get back with me and voice mails not returned led me to pursue another doctor.

Dr. Roland Sabates, MD is always so pleasant and takes care of his patients. I see him once a year…read moreand he makes sure to do a thorough evaluation and check-up. I would HIGHLY recommend anyone to visit this location. Any doctor will take great care of you!

I am a former patient. This practice seems to put their profitability ahead of their patient's…read morefinancial well being. If you have two or more insurance plans, they will insist that you use the one most profitable to them, even when it means additional additional out-of-pocket charges to the patient. In my option, that is unethical.

Jessica is an angel. She showed deep compassion to my grandma at her appointment. We have just…read morelost gpa last week and Jessica was so kind and considerate. She spent extra time with us to share loving words of encouragement. And of course, got grandmas new glasses fitting perfectly. Thank you!

I have been seeing Dr. McElhinney at Carondelet Eye Care Associates for seven years She spotted a…read moreproblem that was overlooked by another optometrist and took care of it. She is very thorough and has time for her patients. I am very pleased with her service and can highly recommend her.

I'd never been to the eye doctor before & just wanted to get my eyes checked! Everyone hear was…read moresuper friendly. I was in an out in less than 20 mins. It felt like the doctor genuinely cared!

This is my first visit with Brookside Eye Care Center. The technician (Cheryl) was very pleasant,…read morepatient, knowledgeable and answered all of my questions. She said she's been here 15 years but I couldn't tell. The receptionist was very friendly as well. I didn't have to wait long before my name was called for me to go back to take my eye exam. When I mentioned to Cheryl that the technicians do all of the work, she politely said, "That way Dr. Sabates can spend more time with you." That was very kind of her to speak highly of the doctor. Dr. Sabates is so nice. He explains everything and answers all questions. I've been to Cass County and State Line Eye Carr Centers, I have to say that this would be the location I will return to for future visits. I've been a patient since 1999 and have never had a complaint. I HIGHLY recommend this location.

I have been seen here since 2010. Dr Hunkler fixed my eye that another doctor messed up and no one…read moreelse knew how to fix. Since he has retired, I continue to trust my care to these great doctors. I am not local, I drive 309 miles from my house to get here. It is well worth the trip. If you want care that is world class, then come here. I mean not just the best locally, but true world class care.

If i could leave less than one star i would. Ask yourself why the most recent reviews are years…read moreold. My best thing to say about this place is -RUN AWAY. There are far too many other places to check out - trust your gut and realize you are entrusting your eyesight to another human being. In a class of 100 someone graduates as #1 and someone graduates as #100 - they might be nice -but are they good ? I have many negative things to say about Dr Brett and his staff -however i don't want to spend any more energy on this - i just beg you to please do your research before its too late