Very professional help for eye condition Dr Megan was very thorough and helpful…read more I would recommend that you contact them for eye care

In late 2023 an ophthalmologist told me that I had cataracts in both eyes, both needed astigmatism…read morecorrection and that Medicare does not pay for that portion of cataract surgery. Since I have a secondary wraparound type health insurance plan, that pays my deductibles, co-pays, & co-insurance, I contacted my insurer to see if they would reimburse me for this expense. They told me that even though this procedure was not a covered expense by Medicare, they would reimburse me for any out-of-pocket expenses for low-astigmatism correction portion of each surgery, if and only if, they received Medicare MSN denials for this expense. I began to keep a log including dates, of each conversation with my secondary insurer, KC Eye Clinic and eventually with Medicare. In 2024 I contacted the manager of KC Eye Clinic billing dept. She told me that if their eye surgeons recommended that procedure, she would file claims to Medicare in order for me to receive such Medicare denials. So, I met with a KC Eye Clinic surgeon and did have cataract surgeries with low-astigmatism correction. I paid them $1,500 out-of-pocket for that portion of each surgery. I continued to contact my secondary insurer to verify that they would reimburse me for these out-of-pocket expenses. In fact, I contacted them seven more times in late 2024 and 2025 to verify that yes, I would be reimbursed, under their "coordination of benefits" rules. After I received Medicare MSN's that showed "information requested was not received", I contacted KC Eye Clinic billing mgr. about this additional information that Medicare needed. Each time, on 10/9/24, 11/12/24, 7/29/25, 8/25/25,9/4/25, and in person on 9/5/25. I increasingly determined that I was being very much misled about her efforts to give corrected information to Medicare. On 9/5/25 when I met in-person, she did not even want to look at my Medicare MSNs to see or acknowledge that Medicare had asked for additional information for months. I contacted Medicare four times and was told each time that they could not process my claims correctly without additional documentation from KC Eye Clinic and that any corrected claim must be filed within one year of the date of service (timely filing). And that all the provider needed to do was to contact the Medicare Provider line, authenticate the call and ask for a two-digit "modifier" to correct each of my claims. On 9/12/25 I spoke with the practice manager at KC Eye Clinic and told him that if I missed timely filing with Medicare, I would certainly give KC Eye Clinic a negative google review. He sent a couple of creepy emails. The following are excerpts: "You might see me being unprepared or inexperienced, but all the authentication numbers are right in front of me and, again, they are on the Medicare document that they sent. I can feel them smiling on the other end because if I can't authenticate, they don't have to talk to me." And also, for me to get reimbursed by my insurance company is "like, breath underwater or flap your arms and fly across the room and we'll send you $3,000." The practice manager told me that they sent corrected claims to Medicare with the correct two-digit modifier. However, weeks later when I contacted Medicare about this, the rep told me she and even a second rep looked and no such correction was ever filed. Also, even if it was filed that I likely missed timely filing by two weeks! It appears that in spite of my best efforts and those of my secondary insurer to get my Medicare claims processed correctly, I will not be reimbursed by my secondary insurer, because I am unable to provide them with proper Medicare denials. I have clearly never run across anyone in the medical profession as obstinate and unhelpful as the manager of the billing department at KC Eye Clinic. I think that all along the manager of the billing dept. and later the practice manager at KC Eye Clinic felt that I considered myself special for simply asking them to file corrected claims. That should be their job!

I cannot speak for the quality of care, I really hope it is better than their scheduling . My son…read morereceived a referral over 3 weeks ago. I have called twice to follow up ( even though they were supposed to call me). I was told the referral was on the doctors desk and they would get back to me ( most likely the next day). This was over two weeks ago . I have lost confidence in this office and requested a referral to another specialist . They have already met with him and completed a series of tests. My son needs surgery to prevent further vision loss. Good thing I went with my mother's intuition instead of waiting on this office.

In again for another check up on my scratched cornea. Arrived 10 mins early and they took me right…read moreaway. Visit was quick and painless. An assistant came in with the eye doc and took notes as he examined my eyes then once he finished the assistant stayed in the room and scheduled my next follow up. I thought that made it quick and easy. I walked out and was on my way.

They're always so busy here but they take of you instantly when you set an appointment here. Only…read morewent here for a laser. Laser off the lashes that's been bothering and I believe one of the doctors is so hyper but he got a steady hands. The way he numbs before and then laser is kinda scary. I can see blood and smell the brunt hair. He gave ointment to help with the pain and healing. Still trying to figure out if it's good or bad. Check back for a follow up.

Cataract surgery went well, but...Medicare and my health insurance have issues with the billing…read more Billing dept number never answers. Patient portal doesn't receive messages. Text messages say to reply back but bounce back because they can't receive messages. Just frustrating stuff. P.S. The chipped paint all over the inside of the building give it a shabby look...now that I can see.

I went to Dr. Stahl bc I was promised 20/20 in ONE field of vision for cataract lens replacement…read more I chose to compromise reading. I ended up having both near-sided & far-sidedness. After 2 yrs of trying to get it right, I was told that I would have to pay another $250 if I wanted to continue with him. He was extremely condescending at my last visit. When I requested a script for glasses he said, "No. Your eyes are all over the place, not explaining what he meant." As an APRN, I know his tx & condescending manner is not how you treat any patient..ever. I called his office mgr to tell her about the visit & we decided that my husband (a pulmonologist) & I would meet with him. There were so many excuses but bottom line, I paid several thousand dollars to wear glasses at all times for the rest of my life. It was not what I was promised. I would have had the same results with full coverage (no cost) from another ophthalmologist.

Got my eyes done 2.5 years ago. Having serious issues with dry eyes every morning to the point I…read morehave to physically open my eye lids with my fingers in the morning or my eyes get scratched and I sit in bed with 30 minutes of tears. They were supposed to schedule follow up's after the surgery and never did (shame on me for not following up). They sold me on a 2 year 0% interest credit card with monthly payments to complete payments and been paying my auto payments with interest charged from day one and they told me that was agreement.....and just realized (after no billing statements) that I have paid $4000 on a $5200 procedure and still owe $4500 in credit debt!!!!! So f***king pissed .

I was there on a referral from VA for my veterans eye exam and claim from an injury I received…read moreyears ago. The woman working the front desk, never made eye contact with me and asked me to fill out the new patient information. I informed her that I filled out online. She never look up, but she turned and said to another lady, "he said he filled it online." Still never acknowledging me. The lady told her replied, yes I did complete online. She didn't look up and just told me "well. you can sit down." The person that did the first part of the exam, a young lady, was excellent and very thorough and nice. However, when the doctor came in after me being told me he is still busy three times, he continually went on about glasses and cataracts, which I was there for injury and for him to assess the injury. He appeared to be irritated and rushed because of his busy schedule and was not thorough and did not pay any attention to me when I asked questions about the injury, other than saying "oh you can see fine". I feel very uncomfortable for myself and other veterans for having a place like this and individual like this making determination for veterans benefits because they are not paying attention to detail or listening to the veterans concerns.

I am so finished with this center. I finally received a call back on a cancelled surgery. This…read moreoffice handled nothing professionally. The person who was to call me back said she had left messages to call her on my lane line, "because she lost my cell phone number". This I KNOW not to be true. We have a service that automatically sends emails when a message is left on the land line. She couldn't have lost my cell number because I gave it, as requested with my name and date of birth EACH of the four times I called the office. I would NOT suggest Summit Eye Care to anyone I cared about.

Dr. Roland Sabates, MD is always so pleasant and takes care of his patients. I see him once a year…read moreand he makes sure to do a thorough evaluation and check-up. I would HIGHLY recommend anyone to visit this location. Any doctor will take great care of you!

I am a former patient. This practice seems to put their profitability ahead of their patient's…read morefinancial well being. If you have two or more insurance plans, they will insist that you use the one most profitable to them, even when it means additional additional out-of-pocket charges to the patient. In my option, that is unethical.

Jessica is an angel. She showed deep compassion to my grandma at her appointment. We have just…read morelost gpa last week and Jessica was so kind and considerate. She spent extra time with us to share loving words of encouragement. And of course, got grandmas new glasses fitting perfectly. Thank you!

I have been seeing Dr. McElhinney at Carondelet Eye Care Associates for seven years She spotted a…read moreproblem that was overlooked by another optometrist and took care of it. She is very thorough and has time for her patients. I am very pleased with her service and can highly recommend her.

I'd never been to the eye doctor before & just wanted to get my eyes checked! Everyone hear was…read moresuper friendly. I was in an out in less than 20 mins. It felt like the doctor genuinely cared!

This is my first visit with Brookside Eye Care Center. The technician (Cheryl) was very pleasant,…read morepatient, knowledgeable and answered all of my questions. She said she's been here 15 years but I couldn't tell. The receptionist was very friendly as well. I didn't have to wait long before my name was called for me to go back to take my eye exam. When I mentioned to Cheryl that the technicians do all of the work, she politely said, "That way Dr. Sabates can spend more time with you." That was very kind of her to speak highly of the doctor. Dr. Sabates is so nice. He explains everything and answers all questions. I've been to Cass County and State Line Eye Carr Centers, I have to say that this would be the location I will return to for future visits. I've been a patient since 1999 and have never had a complaint. I HIGHLY recommend this location.

If i could leave less than one star i would. Ask yourself why the most recent reviews are years…read moreold. My best thing to say about this place is -RUN AWAY. There are far too many other places to check out - trust your gut and realize you are entrusting your eyesight to another human being. In a class of 100 someone graduates as #1 and someone graduates as #100 - they might be nice -but are they good ? I have many negative things to say about Dr Brett and his staff -however i don't want to spend any more energy on this - i just beg you to please do your research before its too late

I had eye surgery from my doctor out of town nd had SEVERE eye pain and needed to see doctor…read moreimmediately. I called several places and none picked up or ever called back from my message i left them but here. They picked up at 8:01AM when I called and I got to see a doctor immediately. They asked if I was in pain and accomodated me extremely well. Donna which was helping the doctor also gave me her cell number in case of an emergency! The staff here is so friendly and did such an excellent job!