There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

These guys showed up and worked fast! Showed up on a Friday and took out the asphalt up and came…read moreback Monday to pour the cement. Great communication and very competitive pricing. Highly recommend these guys!

Honest and very easy and straightforward to work with. G&R removed old blacktop and replaced the…read more100 yards with concrete. Outstanding new drive now in place. Pricing was very competitive. 100% recommend this company.

After nearly 27 years in our home, we decided it was well past time to update our countertops. I…read moreworked with Maizie. She was so kind and patient with me throughout the entire job. I wasn't exactly sure how the process worked or what I wanted. She helped me make choices that worked out exactly as we had hoped. Everything from choosing the countertop, sink and faucet, to measurements and install went very smoothly. So glad we went with Top of the World.

This is the second time my wife and I have built a home and the second time we have utilized the…read moreservices of Top of the World Granite. We met our interior designer at their showroom and had our architectural plans with us, which I recommend. The process of choosing materials for your home's counter-tops, backsplashes, and other surfaces couldn't be easier. I recall them having a good amount of "stock" surfaces to choose from when we built back in 2011, but their choices have significantly expanded since then. We were able to select from a wide variety of quartz and granite at a very reasonable price point, but they have a huge selection of materials should you want something other than their stock selections. They are also happy to price out different material choices for you before you make your final choice, which makes the process that much better. Top it off with great service and professional installation and choosing Top of the World Granite becomes a no-brainer and I can recommend them without hesitation.

We worked with Vera Flooring for hard wood flooring in our home and they did a wonderful job. G the…read moreowner was responsive and easy to work with. The quote came back very competitive and G and his team went above and beyond for us. Highly recommend Vera flooring for anyone looking for quality work at a great price.

Hired Vera for our second project together after we scuffed up some floors with ladders from a…read morepainting project. "G" took great care of us and explained the process well. Work quality and value were both great. Highly recommend!

The crew showed up at the time specified on the work order. Three crew, all very polite, friendly,…read moreand very professional. They explained the process and the schedule for the day and followed it exactly. They took pride in their work and didn't cut any corners. I would say they were very particular about how it looked. We watched as they had to reach some very difficult areas to make sure it was perfect. I would highly recommend the PolyPro Concrete.Coatings to anyone. Exceptional work!!!

Loved the whole process from start to finish and have recommended to several family members and…read morefriends. I had no idea a garage floor could look so stunning‼ I think the price was reasonable for the application. The two man crew were very professional and answered my MANY questions to my satisfaction and were very friendly. I love the fact that there is a lifetime warranty

Steve came out to assess water intrusion after another company had blocked in 3 well windows. The…read moreother company declined to remove the wells, or waterproof the exterior. All 3 leaked and flooded our basement after heavy rains. Gold Star dug out the wells, reserved & replaced the gravel, sand, soil, & bark, and used tar & rubber to waterproof the exterior. We had another couple heavy rains, and it kept the water out. This was not an easy job, in confined space, but they were pleasant throughout the job. I am very impressed. Recommend!

Steve came by, gave me a reasonable quote and we scheduled a time to do the repair. He did a great…read morejob of explaining the work, completed the project on budget and left the area around the foundation clean. It's been two years and no water in the basement. I highly recommend Gold Star.

We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

Loved working with Tammy at DeHaan Tile and Flooring! From the order to the installation, the…read moreprocess was smooth, simple, and above expectations! I would highly recommend without hesitation!

Zach is the best! He is a great project manager with terrific solutions for tricky issues. The…read morefolks inside are extremely helpful guiding towards a great design solution.