I would suggest you not to go here…read more I went to make sure i didn't have a stress fracture in my foot. The check in process was simple & pleasant, but when i actually saw Dr. Yates, she didn't seem too happy to be there. All she told me was it's not fractured, probably just a sprain and to stop going for jogs (reason for injury) No information on how to treat it (easy google search, i know) and when i was brought back to get X-Rayed the nurses that brought me back didn't say much to me because they were too focused on competitively flirty with a coworker half their age. Seemed like they forgot about me but that was very uncomfortable situation. Aside from them, as a practitioner Dr.Yates should be addressing the actual issue while offering tangible advice instead of just saying "find something else to do, have a nice day"

Not a good experience, felt like Dr rushed me out, didn't go over any of my blood work we took,…read moresaid they'd call, never did. Dr. C didn't introduce himself to me, they had to look at my records to see who treated me. Glad I didn't go in for anything too serious.

Every person I encountered - even the people I spoke with before entering the building - was so…read moreincredibly kind and attentive. I know the staff is taking good care of me when I come to UMC. I trust them with my life.

I'm writing because I am extremely upset and honestly disturbed by the care my boyfriend received…read morein your ER on 3/27/26, specifically from a nurse named Emory. When he first arrived, he was asked about allergies and medications he has had adverse reactions to, and he clearly stated droperidol. The staff member even responded back to him about it, which makes it undeniable that this information was heard and acknowledged. Later, while he was already under significant stress being told he might have a bowel obstruction, with staff talking about trauma team involvement, emergency interventions, and an NG tube, he became understandably anxious and asked for something to help calm him down. Instead of being met with any level of reassurance or support, he was met with dismissiveness and visible judgment. Then the nurse came in and administered medication without saying a word about what it was. He had to ask what he was given, and only then was he told it was droperidol; the exact medication he had already stated he has a severe reaction to. He immediately began having an adverse reaction and was in clear distress, and no one took accountability, no one apologized, and no one made any effort to comfort or even acknowledge what had just happened. It took approximately an hour for him to receive anything to counteract the reaction, including Benadryl and Ativan, and during that time he was left to deal with it on his own. That delay, combined with the complete lack of urgency or concern, is unacceptable. Even after he was given medications to counteract the reaction, the lack of monitoring was extremely concerning. He was not being rounded on appropriately, and his respiratory rate on the monitor was ranging from 8-16. I understand that normal respiratory rate is typically 12-20, but sitting in the 8s without anyone coming to check on him is alarming. There was no sense of urgency, no follow-up, and no reassurance during a time when he clearly needed observation. Nurses are typically supposed to round on their patients AT LEAST every hour and nurse Emory failed to do that. On top of that, the overall handling of his case was alarming. Staff were speaking as if this was a life-or-death situation and discussing invasive interventions like an NG tube before even confirming a diagnosis. He ultimately did not have a bowel obstruction and was discharged, which makes it even more concerning how quickly things were escalated without clear justification or appropriate communication. Watching someone I love go through that was incredibly difficult. I am a registered nurse at a different hospital, and while I fully understand the stress and demands of working in healthcare, there is no excuse for what happened here. This was not just a lapse in bedside manner; it was negligent, dismissive, and at times outright rude behavior from the care team.

My son went into the facility for a minor cut on his finger. He was in and out in 30 minutes…read more That's where the good news stops. He paid $993 at the facility for his treatment. My insurance company was charged over $5,500. Now my son has an additional bill for $934!! Total: $7,500! What the actual hell is going on? We tried to call their billing line and were told they can charge whatever they want since they are private. And they aren't willing to bring down the cost. When asked how much this would've cost if we had no insurance, they told us $400 total. But since I have insurance they'll try to gig my son for $1,800 in addition to the $5,500 paid by my insurer. I'm thinking about legal council and open to suggestions. I'm certainly filing separate complaints with the Texas Medical Board in the next 5 days on: 1) Neighbors Emergency Center 2) Lubbock Texas Emergency Center 3) Altus Exceptional Physician Group, and 4) Dr. John Lang. If you have any other suggestions on who I can file a complaint with, I'd love your input because they don't make it easy to tell who is a governing body about unethical situations like this. These people are dishonest. NOTE: I'm not sure if these excessive charges are fraudulent tor not. I may try to work with my insurance company to find out if any of them are. I attached both bills where there are two identically named charges and the same Description code. Who knows? I believe there are maximums to what a facility can charge for what was minimal medical care. This is Unbelievable. Save yourself the hassle and go elsewhere.

I highly recommend Neighbors Emergency Center. The staff there provided exceptional care. Ash the…read morefront desk person was very informative and helpful, while Ms. Teresa was knowledgeable and made me feel comfortable. Audrey, the X-ray technician, was also helpful. Dr. Lang took care of my overall medical needs. The entire staff was very caring. I highly recommend Neighbors Emergency Center. Thank you guys !

Just really good people working there. Also the location is…read moremuch more convenient than going miles across town to the med school.

My OB/GYN referred me to UMC/Healthpoint for my annual Mammogram. UMC/Healthpoint reached out to…read moreme via telephone and set up an appointment for me.   I did not even have to remember to call them, because who really wants to call and ask for an appointment to have your b00bs smushed. The appointment process was great, all the way to the grand finale of the smashing of the pumpkins!

I am unsure but I believe they tried to take my Yelp review taken down, so I am having to redo it…read more The most important details regarding my experience involve one of the staff members threatening to stab me in the eye with a needle while doing bloodwork, telling me to clean paper towels up off the floor, and tossing paper towels at me telling me to "wipe my damn face" (verbatim.) So if you decide to go here keep in mind there is no wait time for a reason. After my visit I continued to throw up over 24 hours and am now having to see a specialist. Would encourage anyone with a negative experience to contact the state medical board.

Brought my mom in to get checked out after a fall. They got us in quickly, were very kind and…read morethorough, making sure to explain everything and sent us to get more testing done with another facility to rule out some things. The staff couldn't have been nicer, helping facilitate communication between primary care docs and the MRI facility to help get us where we needed to go! For a freestanding ER, this one tops the charts in my book! The facility itself was clean and comfortable, and they treated everyone that came in with the same kindness and professionalism you hope for. If I'm ever in need of emergency services, this will be my go to place!!

I visited this clinic after needing labs and will not be going back. The np I saw had refused to…read moregive me labs without me coming back despite me telling her I'm unavailable in the upcoming weeks. She proceeded to tell me that because regal park is a small independent clinic, their process is longer than umc or covenant and there's no way I can get my labs emailed or sent home. Basically she was ready to withhold them unless I went back to see her and established care with the clinic. Yikes! I later found out that their labs are available to see through an app... Oh and my labs were not processed to be done as I sat there for 40 minutes in the waiting room. An hour visit at another clinic took 3+ here! Would not recommend.

Such a kind, caring & urgent medical center. The staff was so helpful and was able to help get my…read morehusband stitches in a timely manner. We didn't have insurance and the Covenant urgent care are turned us away. Their staff didn't, they acted fast because they genuinely care for the wellbeing of their patients or visitors. Dr. Tiemann is an amazing doctor with great bedside manner. Definitely recommend this clinic. It was even affordable considering everything we had done. Thank you for the quality care.

He found something that I didn't know I had! It was fast & no waiting! The staff was friendly &…read moretreated me well!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

Searching for a second opinion for my leg vascular needs, I found Dr Bruening in Lubbock, Texas,…read moreabout a two hour drive, well worth the drive!!! All the staff, from booking the appointment to check in were warm and welcoming with a brief wait time. I felt I was being treated by very competent and caring professionals. Dr. Bruening provided a thorough assessment and treatment options, very considerate of the fact I had traveled a distance for the appointment. I was very appreciative of his expertise and readiness to treat my leg vascular issues, providing information as he did so. The cost was considerably less and the overall experience so positive, I would gladly travel the distance again and only wish I had found Dr. Bruening's practice years ago.