Drive-thru labs and vaccines is the most ingenious and convenient healthcare associated appointment…read moreI can think of! I'm honestly I'm kicking myself for not thinking of this location as a resource sooner. Don't quote me, but I'm pretty sure the drive-thru idea came into fruition amidst the COVID-19 pandemic. This Norton Healthcare Express Service Center is quite literally an old Valvoline or Jiffy Lube turned drive-thru labs, vaccines, EKGs, and a handful of other quick in and out services. Full disclosure, I am a newer Norton Employee, but have been a patient and big fan of the way I've been treated as a patient for many, many years. Norton offers a health rewards program for employees. I basically earned points for being in good health. Some of those metrics are things like blood pressure, cholesterol levels and absence of nicotine. Wanting to ensure I earn the maximum healthcare benefit, my Doc ordered a set of labs back in early September. My PCP and typical Norton office location is amazing, but with my insanely busy work/nursing school schedule, I just wasn't finding a convenient, early morning time to fast and drive over for labs. I knew that I could pop into just about any Norton location to have labs drawn at any time, but I kept forgetting to fast, or didn't have time to park, go through the registration process, go sit and wait, etc. Today, I finally had a day off and I made a point to fast so I could drive to the closest Norton location and knock labs off of my to-do list. I figured I would swing by Norton Women & Children's in St. Matthews, since it is the closest location to my house. Before leaving home, I decided to hop on the Norton website just to see if a closer location presented itself. The website reminded me of this location, where I could have labs and vaccinations taken quickly, and from my car. I'd gone here during Covid to receive one or two vaccinations, so I was familiar with the location and ease. Like Taylor Swift, I just forgot that it (you) existed. Silly me. This Express Center is in Hike's Point, an extra mile further than NWAC from St. Mat's. No big deal. I pulled up to the garage door and waited less than 2 minutes. The door opened, I drove in, they got my information and pulled up my medical record. They could see exactly what labs were ordered, and asked me if I'd like to take the urine analysis at the same time. I'd forgotten about the U/A, so I had just emptied my bladder before leaving home. They were patient with me as I chugged water, then had me sit in my car as they rolled a little lab cart over to draw my blood. A minute later they showed me the restroom and handed me a specimen cup. Having peed 15 mins ago, I was only able to produce about 15 ML. I asked the lady at the computer if that was enough, or if I should swing around to the parking lot and wait a few minutes until my kidneys did their thing. She wasn't sure, so she walked inside to ask. The lab folks told her that 15 ML's should be sufficient, so they sent me on my way. These labs have been looming on my to-do list for over a month. It felt great to knock off the task, and to do so quickly, conveniently, on my schedule-- no appointment needed! The entire appointment took less than 10 minutes. I didn't have to schedule a time, I didn't have to wait to be seen, I was literally able to choose a time that worked best for me, pop in my car, drive over, and get it done. How cool is that? If I had needed my flu shot, I could've also gotten that while I was there, too! I have long been a fan of Norton Healthcare, but experiences like this are icing on the cake. The convenience and access to kind people, competent, quality care, is just an another example of how they raise the bar. Next time I need labs or a vaccination, I'll be sure to remember this location exists and makes things oh so easy. 5 stars. 10/10 recommend.

It's been 5 days, and I still have a large bruise where the phlebotomist stuck me. Maybe it's…read morebecause she was more interested in what was playing on my radio, or maybe it was because she just wasn't organized. I'm not sure. But when she should've just done her job, she kept shoving her head into my car to see what was playing on my player and reporting back to her co-worker what it was. I sensed she was overly distracted about whatever it was playing at the time on the radio so I turned it down. But she kept peering in through my drivers window, turning away to make faces at her co-worker and laughing under her breath. After a few minutes of this nonsense, she got around to draw the blood. But even as she did, she still seemed more focused on the music. I was surprised when, instead of securing the blood tube on her cart, she handed it to me to hold, which I did. I held onto the blood tube until she had removed the needle, discarded it, readied the gauze and wrapped the arm up. Then she took the blood tube from me and put it on her cart. When I've had blood drawn in the past, the phlebotomist applies pressure and then asks me to continue applying pressure to keep it from forming a bruise while they discard the needle, mark the tubes, and ready the gauze and band aid. But because I was holding the blood tubes, I wasn't able to put pressure on the vein, the vein bled out under the skin and, five days later, there's still a large bruise where she stuck me.

Since our mom has been at Creekside, the past 18months or so, our family has had a great peace of…read moremind The staff is great !!! They place is so clean and beautiful!!! They are so caring and professional. They take very good care of our mom. When we go to see her she always looks happy and healthy. During this time of COVID-19. It is especially great to know that she is in a place where the staff is so caring and attentive. When they did their COVID-19 tests, EVERYBODY- staff and residence-- test negative!!! They have zoom meetings every Thursday to address any concerns! They are the family away home for our mom!!! Thank you Jennifer, Jenna, Kelcie, Tracey, Julie, Monica, Teresa, and so many other wonderful staff at Creekside!!! I have recommend Creekside to others looking for a home away from for their mom

Creekside is an amazing place for you or if you are looking for loved ones. The staff there are…read moreincredible who love you like you are family. The facility is nice and clean and well taken care of. They keep residents active and engaged with activities that all will love.

My mother (Patsy Husk) went into the hospital from Memory Care 03-03-2026. We were advised she had…read moreto go into rehab after the hospitalization (unable to return to Memory Care). Rehab quickly turned into Long Term Care and Hosparus was called. My mom went into Hospice Care March 23 and passed March 27. We were visited by nurses, volunteers, social workers - mom was kept comfortable. When things got really rough, we had a number we could call when we were panicked and we were talked off the ledge. Everyone that worked with us was knowledgeable and cared so deeply. I will be forever grateful for the love that was shown to my mom and my family during this time. Kim Quintela

My Mother has been a patient at Louisville East for three years. She receives excellent care and…read moreloves the staff . Any concerns we have had have been addressed immediately. Our family feels she could not be in a better place.

Horrible . I would not recommend working here nor sending your loved ones to this facility. I…read moreworked here through agency and had a terrible experience. Do not waste your time. Overworked , underpaid & under staffed.

The staff worked hard to care for me. The physical therapy and occupational therapy people got me…read moretrained so I could go home and take care of my transferring from my wheel chair to my bed or to the bathroom. I was given good care and I appreciated the nursing care to help me get well again to go home.

The staff has been compassionate and caring. You can talk to them about anything…read more The only drawback as a Christian, they do not share my views on marriage, and tend to be on the woke side. They had a Gay Pride event where I believe Marriage is between a man and a woman. Beyond that nice people. and will work with you in any issues. I appreciated there care

My experience here was not positive. The food quality was consistently nasty, and customer service…read moreleft a lot to be desired. Communication was lacking, concerns were often ignored, and the overall environment felt disorganized. I would not recommend this facility to others until meaningful improvements are made.

My mother has been here for about four months. The staff really cares about the seniors that live…read morethere. They always make themselves available to family members also to answer questions and address concerns. My father had been in another location a couple of years ago, and while he was well taken care of there, Stonecrest is a step up at a very comparable price.

April 2023 If you are seeking the assistance of a Hospice company I would look elsewhere. My most…read morerecent experience with my ailing mother was unpleasant and unfortunate. Southern Care does have some kind caring staff, but we were assigned an inexperienced nurse who was inattentive and really only wanted to leave as soon as possible. Prescriptions were a nightmare, the technician for setting up oxygen left with the tank wrench. In the most basic sense, when we needed them at times they wouldn't come. There is no way I would recommend or use this company. You have a few choices in Southern Indiana, this work is important, I would look elsewhere.

This is a place that offers care in the form of a support team and a very good one. I've never had…read moredealings with hospice care and these people were of such help. We had dealings with counselors, clergy, nurses, etc and all were at the top of their games. I visited my mother 6 to 7 times per week but this staff provided extra sets of eyes on my mom during her declining battle with cancer. The group from SouthernCare - New Albany worked with the staff at mom's nursing home/residence to provide the type of additional care that I needed help with. I won't go into details but this team helped me keep my mother's pain level under control and made her comfortable when she was at her worst. Advice was provided and help was only a phone call or text away. They were hands on without being dominating and this service which is free was priceless.