Two years ago, I filed a formal written complaint against one of this company's inspectors following an inappropriate interaction during an inspection. The owner acknowledged the seriousness of the incident, apologized, and confirmed corrective action and company-wide training would take place. Recently, I was shocked to learn that the same inspector was assigned to one of my listings -- despite the office knowing in advance that I would be required to attend the inspection to provide access. When I contacted the office, I was told there was a note in their system preventing him from attending inspections where I represent the buyer -- but no restriction if I represent the seller. That distinction is unacceptable. My original complaint was about personal safety and professional conduct, not about which side of a transaction I'm on. Scheduling him at a property where I was required to be present reflects either a serious internal breakdown or a failure to take my original complaint as seriously as stated. As a real estate professional, safety and accountability matter. I am sharing this so other agents can make informed decisions. read more

We have requested two inspections from Premier Inspections and we are extremely happy we did! Considering today's market and home prices, the last thing you want to have as a new owner is a surprise repair, especially if it's a major one. We had Shane both times, and he did great with not only inspecting but also supporting his findings with pictures and evidence in report! They are worth the money, hands down! read more

What a great experience it was dealing with Aaron and Premiere Home Inspection. I am purchasing a home, and am from out of state. Having never lived in TN, Aaron explained the climate and different factors that contribute to the deterioration of homes in this climate. The report was super thorough and Aaron went through it step by step. I could not be more pleased with my experience with PHI. Thank you Aaron! read more

As a Realtor, Premier is my go-to inspection provider. Things that I love: 1. The organization is large enough to get to my needs quickly. 2. I can book the request online. 3. All of the inspectors are professional and nice. 4. The reports are intuitive and easy to understand in a 1-2-3-4 format. Other companies have multiple portions and synopsis with indents and sub-sections making it easy to miss things. With Premier reports I can easily copy and paste exactly what I need which I REALLY appreciate. 5. Great, color photos help in understanding the issues. 6. They make it clear that old houses might not necessarily be held to the same codes standards as new homes. I wish all agents and buyers understood this. 7. They provide all the extra services I need (radon, air-quality, and termite). Thanks Premier for making my job a little bit easier. I appreciate you! read more

Premier Home Inspection is a great company with very meticulous inspectors. If you are looking to purchase a house they are my personal go to as I know they will be very detailed and their report is very self explanatory and easy to read. Scheduling is also a breeze online and Tracy is an amazing Office Manager and is a wonderful person to work with! Highly recommend them to all of my clients! read more

Great bang for you buck with Premier Home Inspection. David E. was professional, friendly, and explained his findings in an accessible manner to my wife and me after he finished up on site that morning. Full report results were sent within 12 hours. This was our our first time as home buyers, and we had a very positive experience! Thanks David! read more

I waited a few months to write this review in order to digest the HORRIFIC experience that I had with JUSTIN HARRIS at Premier Home Inspection. As a first time home buyer, I put my absolute trust in the hands of this "well-established" home inspector. However, I have since learned that Justin Harris is nothing but a SCAMMER and a Con Artist who will highlight false deficiencies in a property in order to dissuade potential home buyers from purchasing a property, and MORE IMORTANTLY from having him complete the home inspection. His Con is this simple: 1. Do a fake 15 minute inspection 2. Identify a major structural, plumbing, or electrical "issue" 3. Dissuade you from purchasing the home 4. Offer a discount for him "showing up" 5. Still charge you $200 for 20 minutes of "work" and NO REPORT All of this leaving you thinking that he has "saved" you thousands, while he pockets your money and leaves you back at square one. Whether it be incompetence or a total sinister plot to ruin new home owners dreams of owning the house of their dreams, Justin has tried to ruin at least 2 separate home owner's dreams that I am aware of. Thankfully my pragmatism didn't allow his comments that the home (that I now happily own) was made on "shit land" and has MAJOR structural damage and integrity issues, stop me from getting a second opinion from another honest inspector who confirmed that the previous structural issues had been completely rectified by Foundation Systems (twice over) and that I had nothing to worry about. Had I listened to Justin I would still be searching for a home today. It's sad to think the only thing with "integrity issues" was Justin Harris.... read more

I'm pretty stunned to see the reviews for Premier. The non-recommended reviews tell a better tale but, I suppose, at this stage of the game, folks who review home inspectors probably don't spend much time reviewing other things. I'm about to buck that trend. Thanks to Justin at Premier, I was saved a bunch of headaches. This was my first time at the rodeo and I didn't know what I was doing. At all. My realtor listed off some companies he'd worked with in the past and, failing to find any fault with them, I signed on with some. Justin was my home inspector and he was a wonderful advocate. He was thorough, detailed and cognizant of his job responsibilities to me as the client. I later found out that he's a trained architect so his eye may be a bit better suited for home inspections than others. He went through every nook and cranny of my home, inside and out. While the builder was annoyed and wanted to see him go, I loved him. He found faults and gave recommendations for further inspection for items that he wasn't licensed to investigate past appearance. When I got his initial report, I had to sit down. I saw so much yellow & red, I freaked out. Let me back up: Justin used a red, yellow and green system to indicate what was going on with the house. It's a system that anyone can easily understand. And I appreciated the fact that he wrote the report in a risk-averse way. As a homeowner, you don't want to let anything slide. Something the builder may not see as a big deal (of course not; it will cost him money to fix), the homeowner will want to know about and be able to make the decision whether it's a big deal or not. Two of my very good friends are contractors so I had them translate some of the findings for me and I was relieved to discover that things looked worse than they were... but they were some causes for concern. Thanks to Justin's detailed report, I was able to get the drainage system on my home fixed and reconfigured. What the builder initially put off as 'not a big deal' turned out to be a major one. He (the builder) didn't make the fixes on my neighbor's home (same builder) wrt the gutters/drainage system. Thanks to the rainy season we experienced, their home sustained damage. Mine did not. This was just one of many fixes Justin brought to light. I hired Justin a second time to make sure the improvements I listed based on his initial report had been sufficiently fixed. I realize that all inspectors aren't created equally but I would have no reservation recommending Justin or using him again. He is a fierce advocate for his client and thanks to his training as an architect, he has the eye you want in your home to make sure it's as awesome as you think it is. Homeownership is a scary thing. You want to make sure you have the right people on your team. Justin's the right people... person... you know what I mean. read more

I used Premier in the past when selling a home and doing some renovations to get it ready for sale. I had contracted with someone to install an exhaust fan in the bathroom and unknown to me until the inspector came, the exhaust fan wasn't venting to the outside properly and had to be fixed. I was glad to have them point that out and then got it fixed! read more

Their report pointed out so many safety hazards we canceled our contract. Thanks for keeping me out of a money pit!

Take from this what you want. Here are the facts. I left my house in care of my buyers real estate agent to Have Premier do an inspection on my house. We were promised That our house was in fine care. We checked in during our 8 day trip and everything was fine. We returned home 8 days later to find 40,000 gallons flooding our crawl space and water running from a broken joint In my crawl space. The running water was audible immediately. A hose spigot was pulled from the wall and pipes don't stretch. The Premier inspector tested that spigot. What does Premier say? Well, 48 hours go buy and not only did no one come back, their boss Brent wouldn't even return my calls. Sunday repairs, no one come look At the crawl space or care about damage. Thats the facts 48 hours and not a word. read more

Great company!Not only do I recommend them to my clients but I have used them for my own home . The technicians are very thorough and reports are back in 24 hours or less . Plus the company gives back to the community which is a huge plus for me ! read more

Our experience with Premier Home Inspections goes beyond their name. Everything I read in reviews were right on. I interviewed the owner, Jeff, personally and he met every question with solid answers and provided such a detailed inspection that I learned everything possible about the house we felt would be a solid investment for our future home. We simply could not be more pleased. If you are reading this review please know you get everything promised and more. Such a pleasure doing business with you!!! Angela Burnaugh read more

We love Premier! Our real estate company refers all our clients to Premier. It's easy to schedule online or on the phone. They provide great detailed reports, in an easy to read format. read more

Detailed, professional, gets the job done, checked the standard things as well as provided comments on things we had concerns about. Reports and signatures were all electronic. All issues well photographed and documented and classified as to its significance. Very helpful when negotiating on price and compensations. He was always on time, kept us up to date, and patient. He's the second inspector I've used and would use him again. He came well recommended by the Anderson Group, which is how we learned about him. read more

When it comes to home inspections, the team at Premier will do their best to be thorough as possible. They've done home inspections for my clients, and I have seen the report that they produce. They will breakdown their reports by highlighting the key structural components and what is affecting them, but they do it in such a way that will never scare my clients away. When it comes down to the inspection, I know that they will provide me solutions for any problem that I have ran into. I cannot recommend them enough. Members of Premier also do things to help promote local businesses and events which helps everyone within the community. These guys are professionals in the way they act, do their jobs, and promote their community! read more

Premier is one of the best Home Inspection companies in Middle Tennessee. I trust the owners as much as anyone I know. The staf they surround themselves with is top both. Some of the best people around. You can count on Premier. read more

I am very happy that my realtor recommended going with Premier Home Inspection. My inspector, Warrick C, was simply amazing. At the very beginning, he went over every detail of what the inspection would involve. I came prepared with a list of questions and he literally answered them in his introductory spiel which was quite impressive. I was amazed by how thorough and informative he was. As a chemist, I also appreciated that he was able to breakdown the science behind how his equipment worked rather than just rattling off useless jargon. He completed and returned his very detailed report (with pics) in less than 24hrs. Overall, I was thoroughly pleased with the services that he provided and will definitely recommend him in the future! read more

We have used Brett on several of our purchases. With our last purchase, Brett inspected the property and left out a very important condition of the homes from his report. The house needed to be completed supported all over the home. We had to install 50 feet of support on front and back of the house. I called to let Brett the costly error he had done with inspection. He said he wanted to pull the inspection and get back to me. Well, I am still waiting for the call. I am going to look into filing a complaint with the State. read more

Several Large Glaring issues were not disclosed when the house was inspected. Roof leak, Damage to a floor in front of a door, and issues with a shower pertaining to water damage behind tile. Tried contacting the company about these errors with no response as of yet. Unsure if there are other issues that have yet to be found yet. read more

If you want a company that only catches all the things you already see (and even misses some of those), then this is the company for you! I had to point out a couple of things the inspector missed. And after the closing we discovered an electrical issue that was missed in the inspection. When I called to ask about it I was told, "things break". They were unwilling to admit to the fact that an entire room with faulty outlets wasn't caught in the inspection. Don't waste your money on these guys. read more

I am selling my home and got to review the inspection done by Aaron at Premier. Ultimately, armed with this inspection report and a money grubbing mentality my buyers walked from the property when I wouldn't give them $12k cash at closing to cover things Aaron listed as "deficient". However, the inspection both left out important information and also overstepped it's bounds. Aaron mentioned "asbestos" multiple times without actually testing or sampling any materials from my home to see if they in fact contained hazardous materials. He stated it as fact rather than offering is as a possibility which is pretty unprofessional. He also left my home worse than he found it by cranking my shower faucet handle so hard that it no longer has an off setting. He even had the nerve to mention that as a deficiency in the report, knowing full well that he broke it. Having only two categories for investigation on your reports is also a little problematic: IMPROVEMENT or DEFICIENT. Doesn't leave a lot of room there to address areas of interest that may not be truly problematic but of note. Makes everything about the report sound bad, when that isn't really the point. When I ordered an inspection, I received one with 7 levels of interest that helped me gauge whether or not something was urgent or just to be noted for the future. When you tell my potential buyer that my roof is DEFICIENT in big bold letters but then later go on to say it is in the last half of its life, an uninformed buyer isn't going to stop and think about the fact that a roof can last for 25-30 years and last half of its life could mean 10+ more years! They think, Aaron said the roof is bad, so we should get an estimate on how much it will be to replace it. I think Premier could be much more responsible in both their degrees of evaluation and the terminology they use in their reports. It is clear to me from this experience that not all people who buy homes bother to do any research. They just trust whatever the "professionals" tell them. So, in this instance, the professionals should step up a bit. read more

Premier was hired to do the inspection on the home we are selling. The inspector's report advised us to hire a licensed plumber to check the plumbing; a licensed electrician to check the electrical; and a general contractor to check for any other issues. Aren't you supposed to be checking for the issues? Ridiculous! I am 50 years old and have sold and bought several houses in my lifetime and never had such a vague and non-committal inspection ever. Plus, there are issues visible to the naked eye that he didn't even mention in the report. I guess he was depending on the licensed plumber, electrician and contractor to "find" those things. Not sure what the new owners paid for. read more

Our family trusts Premier Home Inspection 100%! We have had 2 inspections done and both were super thorough and detailed. The information on one saved us from making a bad investment and the other gave us the confidence to invest wisely. This is the only home inspection company we will ever call! read more

Me and my wife used Premier when we bought our last home. Brent was our inspector and he uncovered several items that would have potentially cost us thousands down the road. In addition he offered effective solutions and dieas to remedy each concern and put our minds at ease by explaining each issue very clearly. His professionalism and responsivness was fantastic and we highly recomemend them to anyone wanting the best in the business! read more

Premier has been doing inspections for my clients for the past 6 years of my real estate career. They are always on time,professional and have great looking reports. They are a family run business and they truly care about their Realtor partners and clients. read more

Premier Home Inspection did a great job with our recent home inspection. They were able to tell us some things we did not even know where possible set backs. I found they were very prompt and willing to help in any way to get our inspection completed in a timely fashion. Thank you Brent and your team for all your help. read more

Easy to schedule and produces the Report on site while explaining every detail to the Buyer. I love the home book they provide with photos and coupons for the Buyer. read more

Wonderful communication throughout the process and a fabulous, professional, and incredibly helpful report!

Premier Home Inspections came out and inspected my property and sent a report to the prospective buyers that was very misleading. It referred to "possible" leak damage and "possible" problems from conducive conditions, which are completely false! I am a construction foreman and have been in the construction business in almost all states in the South for over 20 years and have owned multiple contracting companies as well as worked my way up from helper to General Manager. The inspector did a good job of pretending to not waste the buyers money, but was wrong in his assessments. Especially when writing up a threatening letter to some home buyers who could have had a really strong, safe and reliable home. Now, I have to have a certified plumber come out and inspect and make a report which shows that these scammers were wrong. They are not allowed on my property again! read more

I would not recommend this company, their communication with customers on either side of the inspection request is very hands off. I expect someone with some type of building background to do this work, not someone who "took a class" and never worked in the construction industry. read more

I Love BRENT! I have been a Realtor 13 years and almost all my clients have used him. Not really any complaints. Out of 100's of inspections over the years maybe 2 have complained and it wasn't something BRENT is in control of or something he is able to inspect. I think some people want the impossible and just want to blame someone when something goes wrong. Homes can be just fine one minute and a week later have a problem that is unforeseen .. it's earth .. it revolves around the sun people. Things happen. BRENT is thorough, polite and as nice as they come. Patients with people's questions and has a report with photos that is easy to read. I will always recommend him to my clients. read more