Always well-stocked and well-staffed. Great for kitties and pups, and all others! What's up with this "message too short" crap? I should probably just scrap it. Ingrates. read more

They have a great selection of pet products and foods, a friendly and helpful staff, and a lot of different locations!

Used the self pet waking station for the first time yesterday. First impression, it was really clean! They take the time to clean in between customers. There wasn't any dog hair left behind from the people ahead of us. That's a huge plus for me. They offer the use of shampoo and conditioner included in the price. However, they watered it down instead of replacing it when it was gone. The shampoo was a quite a bit watered down but the conditioner was straight up water. I'll probably give them another try because of how clean it was so I really hope it doesn't happen again read more

I came to adopt Trooper, who I renamed Pumpkin! He came from the Michigan Humane Society, when I called to ask if he was still available they had good communication over the phone. When I got there the girl who did the paperwork with me to adopt him was kinda unfriendly, not rude though. It was such an exciting experience and her unfriendly vibe just put it down. They have a pretty good selection of food, toys, etc. Their pet beds were obnoxiously expensive though. When adopting they give you a free bag of food as well as a 10% or 20%, I can't remember which, discount with your purchase of any items. Overall it was a good experience! read more

Premier Pet Supply - Pumpkin and I - Pet Stores Near Me - Livonia, Michigan

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Self wash was very disappointing. I have a standard poodle and I thought I'd give it a try there. The water was ice cold and there was no way of making it warm, I told a staff member and no one helped. The blow dryer is a joke! My poodle has a lot of hair and that wasn't drying anything, it couldn't even blow dry my hair if I wanted it to. We left with her soaking wet and very upset read more

We love premiere pet supply. Always helpful & friendly service! We also take our bunny here to get his nails trimmed by (I think her name is) Michelle? She is especially nice & good with our fur baby!! We've come here for all our dog, aquarium & rabbit needs. read more

Premier Pet Supply - Rabbit nail trimming - Pet Stores Near Me - Livonia, Michigan

HORRIBLE. Spent 101$ on a tank filter and 6 fish. 35$ on fish that died on the way home. We didn't even take them out of the bag. We called and we were told that we could come back and give the dead fish back and would be given replacements. Since we didn't even get them out of the bag or our tank. We get there and they refuse. We wasted 35$ on dead fish and were not only refused a refund but were flat out lied to. Very unprofessional. We were waited on by Brenda and Chris and the manager that came to the counter didn't have a name tag on and was VERY unprofessional and rude. We will NEVER shop at this chain EVER again. We had a 13 minute car ride home. This shouldn't have happened. I held the fish on my lap and get home look at the bag and ALL of our 6 fish but ONE died. Oh and I should also mention Chris stressed the fish out before bagging them and BRENDA even TOLD us to be careful because she didn't know how to properly tie a bag. The manager told us it was OUR fault!!!! Wow! And we were told to come up here over the phone for what reason? This was by far the WORST experience I've ever had at a pet store. They basically took our money and refused to make anything right. Stay away from this establishment. Awful management. You don't tell customers one thing over the phone and do another. Really?! I'm calling your corporate office. Whoever runs this store needs to know how you talk to and treat your customers. UPDATE : We were contacted by Brandon the owner of this chain, and we were apologized and given a FULL REFUND. The manager that dealt with us was ALSO NEW. I am glad we were given a refund the owner was VERY APOLOGETIC. I will not be returning to THIS PARTICULAR LOCATION again but will continue to shop at my neighborhood store in NOVI. They made it right, they responded to my email. The owner IS professional and genuinely cares about his customers. For that reason, I am updating this review to THREE STARS. read more

Premier Pet Supply - Dead fish. We didn't even open the bag. But it's "our problem?" - Pet Stores Near Me - Livonia, Michigan

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I dropped in to get my dog's food because it was more convenient than going to the chain store I usually go to. I completely forgot to get a cart. Once by the food, I realized they had the brand, but not the exact formula. An associate in the aisle was right there to help and actually walked the bag up to the register & the cashier was great & carried out to my car. read more

GREAT place they have everything you need and more , I have an Akita and the breeder used FROMM I couldn't find it anywhere but here this is my go to place for all my pet needs read more

I really love this place! It's just down the street from my house so it's super convenient. The prices can be a little pricey, but the customer service is fantastic and more than makes up for it. They also have self service dog wash which is great. They provide shampoo, conditioner, towels, brushes, and dryers. They even clean up afterwards. They also have better selection of dog food as well. There's always a staff member close ready to help you find something and if your dog has an accident they are very quick to clean up for you. read more

Awesome place, will not go anywhere else, they have the absolute best price on dog food even cheaper than chewy.com!! But honestly, the staff is what keeps me coming back here. Most are very knowledgeable, and the managers are so kind, they didn't have the size bag of dog food I wanted and without even asking for a price adjustment the manager adjusted the price of food per pound! Unreal!!! I have never had this kind of experience in a retailer of any kind. I wish I remembered the name of the lady who helped me, but she gets 5+++ stars. read more

The prices at this establishment are ridiculously high, I hate them. I signed up for coupons to try and reduce these prices and I never recieved any. What a waste of my very limited time. While shopping, I was asked over five times if I needed assistance and I found it extremely obnoxious and over the top. Overall, I had a poor experience at this establishment amd will not be returning. read more

My first time in the store Lotsa help from staff picking out items for my puppy Love the vibe of the store and the variety of products Also very cool cat at the register read more

My new favorite go-to pet store! I used to go to a Petsmart simply because it was conveniently located across the street from my work, but Petsmart doesn't carry Fromm dog food. So I switched to Chap's Feed Store on Middlebelt, and although they had great customer service and good prices, I wasn't in love with the place for some reason. Then I found that Premier Pet Supply carries Fromm pet food, so I decided to stop by. I liked the place immediately! It's kind of like a Whole Foods for pets. They have premium and lesser known/specialty products, the service is great, and the interior is clean, organized, and has a more luxe vibe than chain stores. They always have sales or coupons available, so make sure to check their website or sign up for their newsletter. They have two self-service dog wash rooms which I can't wait to try! They provide all the supplies - shampoo, towels, dryer, etc. - and a huge basin sink/tub. read more

Exceptionally friendly staff! Reasonable prices on most items and many unique foods and treats for pets!

Great establishment with all the different kinds of pet food you will ever need. Very friendly staff and always willing to help you out. They support local companies made here in Michigan with great prices and it's the only place I buy my pets needs. read more

Our dog was sprayed by a skunk and we called Premier Pet Supply in Novi and a lady by the name of Lou recommended a product to treat the affected area. When my husband went to the store to buy the product, he was greeted by a friendly employee and mentioned all employees were friendly and well staffed to help customers. When he purchased the product Lou was his cashier and remembered his call. This is a business that is very customer friendly to both pets and humans. Love this place. read more

This is our favorite pet store. Not only do they have the best selections, the service is always great, too. The employees are helpful, friendly, and knowledgeable, which is consistent with every visit (we go 2-4 times per month). I love shopping local and supporting small businesses, and they make it easy to because they conveniently have everything we need. The hours are also great because I can stop in early before work if I need to. I would definitely recommend Premier Pet for any pet owner, whether you have cats, dogs, reptiles, fish, or rodents. Fantastic products and high quality options (they even sell/have sold things like bandanas, blankets, sweaters, and treats made by other locals), great prices (some are better than anywhere else I've looked), and they even have areas for larger breed dog baths! They are also growing and have a few different locations in Metro Detroit. You need to pay them a visit. Be sure to sign up for their rewards, and also look out for their coupons! read more

Such a wonderful staff! They are all so kind and always answer any questions I have! I love the self bathing station and they always have everything I'm looking for! read more

The best pet store around. You'd be foolish to go to one of those other chains. This place has superb service and reasonable prices. They hold great events and offer great sales. The manager is a great guy who is knowledgeable and friendly. I have watched them on multiple occasions help people carry items to their cars. Great people, great prices, great store. That's all you need to know. read more

We went here for the dog wash, super nice inside but my only complaint is they say you don't have to bring anything but the shampoo was so watered down it didn't even sudds up, there was about 6-7 different kinds and they were all like that. We use that same shampoo at home so I know that's not how it's supposed to be. Having a husky that just got back from the dog park it was super hard to get all the dirt and mud off, but like I said that's my only complaint, hopefully it'll get fixed. read more

I absolutely love this place! You can tell the employees love animals and their job. Anytime I have walked into the store, I've been asked if I needed help. They are knowledgeable about their high quality pet foods and have a wide selection to choose from. The employees help me with my large bag of dog food to my car which is really nice. It's a small business and I will forever be their customer. read more

Best pet store!! Everyone greets you when you walk in, very helpful staff. If they don't have something Steve the manager will order it for you. Better pricing on a lot of things other pet stores carry. Very clean and wide aisles make it easy to shop. read more

Very disappointed in customer service. Brought back Kong toy after one week, stopped squeaking. Told toys not covered. Outside of toy in great shape, Won't be back read more