I hired Dales pool in mount Washington, ky to install an inground pool with liner in the year 2022…read more Unfortunately,the pool has leaked since the first year it was installed. Over the next 3 years, the company repeatedly denied it was leaking, despite patching the liner multiple times. Each season the leak became worse. Eventually, the company told us to obtain a third party evaluation and stated they would pay for that. We had two separate pool professionals inspect the pool, and both immediately identified that the liner had been installed with a wrinkle under the main drain and that the drain gasket screws were stripped. After we reported these findings, Dales pools drained the Pool themselves and applied sealant around the drain, but the pool continued to leak. In the fall of 2025, Brandon , the son, admitted he could not stop the leak and agreed to replace the the liner in the spring of 2026. When spring arrived ,we were told by Corey, the father, they would no longer honor the repair because "someone else drained the pool" even though their own company had drained it during prior repair attempts. We are now facing approximately $7,500 in repairs due to what multiple professionals identified as a faulty install. It was all sunshine and rainbows until it came time for them to honor their word. Then we were ghosted. They will not respond to any communication attempts.

I just wanted to give Dales Pool a shout out! Our pool looks AMAZING they did a wonderful job…read more Cory and Brandon were very professional and very easy to work with. If you are looking to get a pool I would highly recommend them.

Sleepy Hollow Pools did an amazing job with our pool. They have helped us with the opening and…read moreclosing process and thoroughly explained the pump, heater and salt etc. We have made many memories already! Glad we chose Sleepy Hollow Pools!

Was a very good building experience ,but one year of having the pool my filter isn't working right…read more Asked them to come and look at it and they were too busy building pools,and didn't have any one to service their existing custOmer's.

Wetscapes opened this year in Charlestown. It's a blessing to not have to travel to Clarksville for…read moreour pool needs. I must say my first visit was even better than I suspected or thought it would be. I was expecting totally exorbitant prices, hard sales pitch and uncomfortable Destiny was the sales lady and was a blessing in demeanor and style. She took my information analyzed my water sample and I was ready for some totally preposterous results. However my pool was in fairly good shape and Destiny explained what tweaks we talked about. The comparison already booked full for 2020 on pool installations. However if you looking for a closer drive and friendly and kind sales, stop in and give Destiny a chance to help you out.

We have a liner, in-ground pool that Suntime Pools has been taking care for us for about 3 years…read morenow, going on our 4th. We had previously used two different, smaller, local pool services and had found several issues with over-selling of products and overall poor maintenance. We switched to Suntime Pools and have been VERY happy. They are certainly not the cheapest service in town, but pool Owners understand that relatively nothing is cheap with a pool and it takes constant attention to keep them operating well. Several things that I really like about Suntime all start with the people - quality, friendly, professional and very responsive to our needs. I have met several people, most of whom come every time to service our pool, and each one has been a stand-out. They are awesome with communication too. I prefer to use email and they are super responsive that they truly make everything easy and no-hassle. They will allow you to pick as much or as little involvement with the service needs as you like. I personally allow them to open, and close the pool and then they do a bi-monthly service for us. They use their chemicals and can also allow you to supply them. Great people, great service! Definitely a Win-Win!

We had an excellent experience with Pools and Beyond! After having communication issues with our…read moreoriginal above-ground pool installer, I contacted Mike on June 23 for a quote and to see if he could install our pool. He responded the very same day, and by June 25 he was already checking on our timeline to make sure we could get the job done before our scheduled installation on the 29th. Mike and his team were professional, friendly, understanding, and communicated with us every step of the way. We ran into an unexpected issue when the store we purchased our pool from gave us the wrong bottom rails. Even though it wasn't his fault, Mike stayed in contact with us the entire time, patiently waited for the correct parts to arrive, and never left us wondering what was happening. It's hard to find contractors who genuinely care about their customers, and Mike and his team absolutely do. Their dedication, communication, and commitment to getting the job done right made a stressful situation so much easier. I can't thank Mike enough, and I won't hesitate to call Pools and Beyond for any future backyard oasis projects. I highly recommend them! Now for us to finish our part.

Great response time and very pleasant service. He provided a quick thorough pool inspection for a…read morehome that I am buying and got me the report in plenty of time. highly recommend!

Best experience with a contractor in 60 years! Big Time Pools installed an inground pool for us…read morecomplete with heater, pump, fencing, concrete , wood steps, gates, and landscaping. They took care of everything, including upgrading our gas service with the utility company. This is our third inground pool we've had installed and this was by far the best. Extremely happy with the service, quality, workmanship and skill the pool was installed with. We interviewed four pool companies before hiring Big Time Pools. The owner, Zach Stivers was the most honest and sincere contractor we've ever met. Everything he promised was delivered and more. There were no delays, we were not pushed to the side for them to work on other projects, they worked diligently until our project was complete.

What an Amazing Experience -- We'd Do It All Over Again! It's been about a year since we decided on…read morea Brummett Pool! I can honestly say--it's one of the best decisions we've made for our home and family. We weren't sure what to expect starting out last spring, but now I wish we'd done it sooner. Let's talk cost. We got several quotes from other companies--some fiberglass, some liners--and everyone was well over the quotes we got from Brummett for nearly the same setup. Dale and Jennifer were straight with us from day one. No games, no upselling, just honest answers. Jennifer helped us pick the right pool and features for our yard without pushing anything we didn't need. Refreshing change from the usual sales pitch. So glad we chose Fiberglass over a liner pool. The surface resists algae, so upkeep is simple. We're not wasting weekends scrubbing or balancing chemicals. Brummett handles opening and closing the pool each season. Set the pump schedule, check chemicals weekly, and you're good. New to pools? "Pool School" has you covered. Need ledge loungers? They'll deliver them to your door. The automatic cover was 100% worth it. It's not cheap, but it keeps out debris, holds in heat, and adds months to our swim season. You won't regret it. No way would I deal with a manual cover every day. The heater was another smart addition makes spring and fall swimming way more enjoyable. The LED lights are a great touch! Phone-controlled and Bluetooth compatible. Looks sharp at night, and the wife loves the color-changing options for pool parties. They also connected us with a top-notch electrician. We asked, and they delivered. The guy showed up, knew exactly what he was doing, and everything worked flawlessly from the jump--no surprises, no callbacks. I even called him during a weekend after we had 10+ inches of rain, and he got right back to me. Solid guy. Every referral from Brummett was on point, and the install was smooth and fast. Smooth and fast. I expected delays, mess, and headaches. Didn't happen. From the day they started digging to the first swim was around 2 weeks. Dale had the hole dug and shell placed on day one. No micromanaging needed; he runs a tight ship. He even helped clear a few big trees and stumps I'd been meaning to deal with, saved me from renting equipment. He didn't have to, but that's just who he is. Shows up early, stays late, even worked weekends to make sure we hit inspection timelines. During the build, I had a surprise hospital stay. Dale handled extra work so my family could focus on me instead of the pool. That says everything about his character. Post-install was just as smooth We asked for a sod company, Dale recommended a local sod company, we called, the guy showed in 1-2 days, laid the sod following day, and gave great care tips. Yard looks better now than it did before the pool. The bottom line: Brummett Pools does it right! Family-run, honest, hardworking, and they treat you like family. No fluff, no inflated prices, just solid people doing quality work. And if they don't answer on the first ring, give them a minute, they're probably trying to catch their breath from all the work they do! That's how real businesses operate. Jennifer opened the pool for us a few weeks ago, and we're set to enjoy it through 2025! A full season in and I'm just as happy now as the day it was filled!

Brummett Pools did our pool two years ago and we could not have been happier. We shopped around and…read moretheir price is comparable to competitor's. Dale and Jen along with their whole team are superb. I say are because we still work with them as far as opening and closing of the pool. They are all professional and friendly. Dale was very hands-on with the work and was involved with his team while they were working. They were fast and reliable. We have been very happy. Cannot say enough good things about them.

Repaired hot tub putting a new diverter valve on and fixed some pipes. Three days after the…read morerepairs were done the diverter valve blew off shooting water all over the entire night. I called and left a voicemail but never heard from them again.

Randy the Hot Tub Guy was awesome! He was friendly and informative. This is my first hot tub so…read moreoutside of what I read online, I didn't have a lot of knowledge about hot tub care. Randy went through the process with us, fixed the issues we were having, and provided excellent service.