My review was meant for Gracey Woods II only. That's the…read moreonly facility I am familiar with. I have reposted my review to them. Sorry for any confusion! My sister, fortunately, was referred to stay at Gracey Wood II a little over two years ago for hospice care. I have experienced a lot of different care centers for family members over my 77 + years but their facility is BY FAR the best and most consistent quality care center I have ever seen. Every time I would visit I had nothing but the best experience with their entire staff, protocols and cleanliness. They have been such a relief to me and my other family members to know that our sister was treated so well, humanely and professionally. She passed away two days ago and we will always be so thankful for the way they took such great care of her! Thank you to Gracey Woos II and their entire staff and administration! Please keep up the great service you provide! Riok Kubes

Worked there for 3 days I wouldn't recommend putting you're loved one there. Awful CNAs were rude…read moreroaches in rooms toilets didn't work half the TV's didn't work rushed showers Just a real crappy place. Don't put your loved ones here please

Everything!!! Communication is horrible the place looks ok Mondays through Friday weekends it…read morestinks my moms hair is never brushed she looks like she has had the same clothes on for a couple of days. I wish I could find a different place but with Medicaid your choices are limited the DON is the most uncaring person I have ever met. A few nurses are sweet and work hard but I can count them on one hand. The staff only smile and act friendly when they are doing a tour then after that very few people even speak when you come in. The care is the minimum they have to do. If you have a choice go somewhere else.

They do the best that they think they are doing but they have lost a lot of the nursing staff…read morebecause of pay issues

Can't say enough wonderful things about the IOP program or the staff. They are great about…read moreeducating not only the person in rehab, but also the family. Very positive. Very supportive and encouraging. ++++++

A detox facility will have challenges with reviews, people are obviously in a difficult position. I…read moreunderstand this, and thus am writing this review multiple months after attending. First, the people there are great, 99% of staff and nurses were very helpful and nice. But, the administration is awful. It's a business, remember above everything they care about your money. Intake is a glorified sales line, I was told I'd stay for 5 days, and would be charged a certain amount of money - great, I accepted and attended. Even asked - is there any scenario in which other services would be required that would cost additional money? I'm seeing a lot of reviews of people saying they got overcharged... "Nope! You won't need anything like that, sometimes people get labs done (bloodwork, etc) - you definitely won't need that. You'll pay X amount of $, and that's it" First day, staff is expecting me to provide bloodwork. I dont have my phone, I have no idea how much this will cost. Zero communication between staff and intake. Intake team doesn't communicate with staff at all. Additionally, the meals are disgusting. Canned, cold, mass produced prison food. On the 5th day, I'm expecting to leave to get back to work, but they then explain that I'm "required" to stay for 6 days - why wasn't this told to me at intake? I had to stay until midnight for my ride to pick me up, which just felt rediculous. On top of that, 4 months later, I was charged an additional $600 for no apparent reason, no communication. Called the billing department, no one picks up. I received a completely incomprehensible voicemail that did nothing to explain the charges, discuss next steps, or honestly even communicate an intelligible statement. Literally, could not understand a single sentiment of that voicemail. Awesome!

Everyone was very kind. Brandon got me in really fast. Jay helped me find God, again. Which I had…read moreapparently lost. All the staff was super caring. They handled my detox professionally and with care. I'm not sure what else I can say other than I'm very grateful I went to Briarwood.

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

treats the family like crap very abusive especially if you're an elderly veteran.or there is money…read moreinvolved loyalties are a purchasable comodity especialy if you're persistant. want a guardianship ,they'l get you one for the right price. telephone contact virtually imposible. if they do answer they hang up on you. not a place for my worst enemy!!1

This place has helped me heal in ways I never thought I could. This was my fourth IOP & for once it…read moreworked. Staff is incredible & genuinely cares about patients. Groups are run well & give us time to process our daily stressors in the first hour of group. After the first hour, you're taught lessons & coping skills & how to apply them to real life. These people care & want to help you. Because of ERCPathlight I feel important, strong, confident, & whole again.

oh my god absolutely awful. my therapist was terrible. also a man which i wasn't comfortable with…read moreso i asked if i could switch therapists which i guess they just couldn't do for me. if you have a headache you can ask for Tylenol but be prepared to wait 2-3 hours for it. staff was absolutely terrible and simply just uninterested. i learned no coping skills from this place. absolutely so good came from me being here.

Lovely people and good care. It was better than expected. The food was good and there were not bad…read moresmells.

DO NOT PUT your loved ones in this place! The staff are rude and no help what so ever. It is a…read moremiserable place. Clients do not thrive there. The CNA's yell at clients in memory care. The administrators talk down to visiting family. I've made complaints with the state and don't understand how this hell hole is still open.

Legend Oaks gives new meaning to Peace of Mind. Staff are caring, happy and willing to do what is…read moreneeded for all residents and extremely communicative!

12/30/2021- My father was transferred here after contracting covid 19 to quarantine. He arrived on…read morea Thursday afternoon. It wasn't until 18 hours later that I was able to get in touch with him. The staff never gave him his personal cell phone, nor did they answer their phones at the facility. Trying to get in touch with anyone there was impossible after MANY MANY attempts. When I did talk to someone I was told "everyone was off due to the holiday". It wasn't until receiving a text the following Monday 1/3/2022 asking to sign admission paperwork for the transfer, I did actually speak to someone for longer than 1 minute. At that time I asked for a update and strongly voice my frustrations. My reply in text was enough to actually receive a phone call from someone. At that time is where I voiced my concerns about the lack of administration, communication, and it being impossible to reach anyone there. Heaven forbid there be an emergency on my end, or on his. I'm almost certain I wouldn't be able to get through, or even receive a call if something happened to him. I will say after voicing my concerns things got slightly better. But that was still after multiple attempts. Today my dad returned back to his initial facility. Upon his arrival the nurses, and wound care did a full evaluation, and documentation on my dad. He has bruising all over both arms (possibly due to blood work, yet he has a picc line), a fungal infection under his arm pits, and groin area, they noticed what looked to be bed sores on his back, bottom, and heels of his feet from not transitioning him, or offloading his weight during his stay. He literally was in bed and the same position for 10 days straight from the sounds of the report I got this evening 1/10/2022. The wound care he was receiving from an amputation was larger upon his return, than it was when he left only ten days earlier. Due to being a covid patient, I was unable to visit, and relied on him answering his phone to get any sort of updates. If your loved one doesn't have a cell phone, do NOT plan on any communication! Make sure it's plugged in and kept charging. AT ALL TIMES! PLEASE if you send a family member here, make sure to be there as much as you possibly can be!!! I'm sure if something did happen you'd never hear about it from anyone. From what I've experienced these last 10 days I wouldn't recommend having anyone stay at Legend Oaks North Austin. Maybe things would have been different if I was able to be there daily. But given him being covid positive no one was able to enter the 300 hall staff included, nor send me to the nurses station phone "because they don't have one in that hall". Keep researching!!!

Nancy and her company are amazing. They helped me through the death of my mother and a lot of…read morefamily trials with helping my disabled father. She will always make sure your family has the best suited care. I will always cherish everything Assisting hands has done for our family.

Amazing and professional! I have worked with several of their caregivers, and I'm always impressed…read moreby their assistance and kindness.