Unfortunately, we have been in a few rehab hospitals in the last 15 years. Central Texas Rehab is…read morethe best by miles. I have nothing but positive things to say about Robert (PT), Emily (ST), and Drew (OT). Drew is an angel on Earth. This woman has the most complex area of the three. She doesn't blink an eye and goes with the flow. Robert is a great physical therapist as well. He knows how to push without seeming to push. Emily is lovely. We had other therapists, and everyone was professional, but this was my father's key team. The nursing is better than most. Are they all rock stars? No, but all were above average. The food was decent for a hospital, and they actually want you to get items you like. The place is clean and has no bad smells. The cleaning crew cleans your room daily. Parking is simple and free for visitors. No crazy visitation hours. Everyone on the staff listens and makes you feel heard. No one wants to be at a rehab hospital, but this will be the only one I will go to moving forward.

short on staff some times it feels like they are just trying…read morethings if they can't get answers some of the staff have good attitudes others do not.

My name is Tyler McReynolds, and I have a long history with this business, this location, and the…read morepeople who have been involved in running it - and, unlike many of the reviews, I actually went here. My brother also went here 2 years before me, he was there for 6 months. He was sober 15 years and I was in AA for 10 years consecutively. I know exactly what goes on at this place, regardless of how you guys want to dress it up over time, or slap on a new coat of paint, or LLC. I am sad to see it, but I do find it very fitting, that you all still have Steel on Steel listed on the current website, in 2025. Mark Houston was really proud of that, which I think is a fact that is worth considering, if you guys who work there now were also subjected to it. For others I will explain what Steel on Steel was. Let's say today, right now, there are 30 clients in treatment. All of those people are in a treatment cetner, because something has happened for them to be so down and out, or otherwise confused, that they have now ended up in a treatment center. Many are broken, shunned by their family, and quite simply embarrassed and unsure of how to proceed or even what is going on. Steel on Steel is picking out one of those desparate, broken clients, and forcing them to sit in the center of the room, where everyone else sits around them in a circle. So 40 people sitting in a circle, with 1 person forced out alone at the center. You need a pretty big room for this, and by the way I have photos of the room this took place in. And, I use the word forced, because many of the clients were court ordered to this treatment center, and if staff reported them as being out of line or unfit for release, they could be sent to prison. Bottom line is, no one could refuse anything. You were forced to particiate in any activity, and that most definitely included Steel on Steel. Someone says it's time for Steel on Steel, and once the stage is set - lights and all that as you guys like to say - the next step of the ritual is for the other 29 clients, and any staff members present, to come up with the most cutting remark that they can, about the person sitting in the middle of the circle, in order to completely break that person down, because that person is entitled and delusional - so say the staff. The idea of Steel on Steel is for 30 patients, who have just come off the street, to somehow fix each other with "constructive" criticism, in this way. So: the one client is forced into the center of the room, is not allowed to speak, may not cross their arms, must sit upright, and may not respond for 24 hours afterwards - this client will sit in silence, and they will make eye contact with every client, and every staff member, as they are read these shaming remarks, one by one. And that's Steel on Steel. Mark Houston's proud legacy - a group attack on someone at rock bottom. The idea is to break you, as Mark said. AA people like quotes: "Give a small boy a hammer, and he will find that everything he encounters needs pounding." And who did Mark love swinging that hammer with. But you still have it on the website, like it's some sort of refined art, to gang up and bully and shame people, who have functionally become your prisoners, are completely at your mercy. Really interesting stuff. That was the carrot Mark Houston and others loved to hold over every starving person's head: "Don't like what I say? You are here because you did XYZ, but you have the nerve to question my methods? I'm Big Time Sobriety. Better start taking notes, or you can have fun in prison when we give you a bad report" - and he used the same tactic, to convince families to keep their loved ones locked away for more time. "They aren't ready. Need a 4th month." Here's another interesting thought: every single client is initially recommended 3 months in treatment. For these 3 months, staff plays like they are thinking about each individual the whole time - but then somehow, by some miracle, every. single. client. Is recommended a 4th month, and it's the same price as the others; EXCEPT, the clients who they already know will not be able to afford a 4th month, never seem to need one. Every. Time. It's just amazing. And as any reasonable person would imagine: no one will believe a client's word over Staff, especially a client who was court ordered, which very many are. There will never be any winning for you, while in treatment, over the wise words, circular arguments, and many years of 'Sobriety' claimed by staff. I started drinking as a child at 10, then as often as possible through 12 and 13, substances later, I spent 15 years around AA, eventually staying sober for 10. I also went here. How many of you people, who leave 5 star reviews for this place, because "you've been referring people a long time", can say any of that. Where are all the 20-year sobers. In a 90-year old program. Don't kid yourselves. I will not stand to be disrespected by anyone from this place again.

I read the good and bad reviews- I stayed for 28days trauma intensive program, through BRC trauma…read moreprogram at Makana path.You will truly get in what you put into the program - that means I saw people disrespect themselves, waste money, skip modules, meetings, and say they want to continue bad actions. I used my 12 steps in all I did daily, with therapists, with counselors, with the RA's with the nurses. If you do not use the 12 steps given how do you expect the staff to treat you how you want to be treated and respect your boundaries. Actions & more actions! Faith without works is dead. 2 weeks after I graduated I was asked to be multiple peoples sponsor. I thank my boss eternally for the biggest act of self love gift of being in this intensive healing program at Makana.

My family and I will be forever grateful with Dr. Latorre. He has gone above and beyond to help us…read moreand our grandparents. After hearing multiple doctors/physicians tell us no, he managed to tell us yes. He fought for what we wanted and always gave us hope and a new answer. We have deep gratitude for all his support. If you are looking for an honest answer and something that will benefit you, please consider Dr. Juan M. Latorre (:

A relative had to stay here for 2 weeks after a hip fracture. I had been given a choice and this…read moreone seemed ok online. It turned out to be great. Nurses and techs are very hardworking, professional and attentive, especially appreciated given how depressing these places could be. The physical therapist and occupational therapist we were assigned were both outstanding! They couldn't have been more thoughtful and patient. It's a modern bright place with a common room where you can have a meal or a game with visitors. The therapy gym room looks well equipped. Only constructive feedback I have is the check in could have been better. We weren't really greeted by anyone like the case manager and so we didn't really know what was ahead of us.

My little one saw Erin Gonzalez here for speech therapy for six months. Three-four stars for the…read moretherapy content and one for the billing nonsense at the end. Erin is very sweet with children and kiddo enjoyed the speech therapy. She had a few tips that stuck and my little one's enunciation - which wasn't horrible, but was a bit behind peers - did improve during that time. At the end of six months, based on feedback from kiddo's teacher and some other educational figures, as well as my /grandparents/coparent's perception of moderate improvement, we decided to close out the therapy sessions. Erin looked a bit disappointed when I told her the final date, but was professional enough. She insisted that she would "re-assess" progress during that day's session, instead of going over the usual consonant sounds. She sold it a bit - kept talking about it - and I agreed, thinking it was harmless enough to have a written record of progress. The initial assessment at our first visit had been priced the same as the ensuing therapy sessions, so I wasn't worried about pricing. Erin went over her "re-assessment" of kiddo upon our return. My initial perception was that she showed the need for speech therapy as more extreme than assessed at our first visit. There was a minimal nod in one segment to minor progress. There were multiple areas where the report seemed to show regression. It was a bit alarming and my first thought was that she was far less happy about our quitting than she had expressed. Thinking I might not remember the initial assessment accurately, I compared the two reports when I arrived home. My initial instinct was correct. The second surprise arrived a month or two later. A bill (despite our having paid the usual co-pay at the visit) for THREE TIMES the co-pay. Almost $200. Because Tesoros had billed insurance differently, this "re-assessment" had been assessed differently in connection with our deductible and the insurance wouldn't pay. Calls to Tesoros (it took a week of daily calls to get a person on the line) resulted in a circular explanation of how they bill re-assessments. They couldn't explain why it would *need* to be done on a child's next-to-last visit, or why it was billed at a higher rate and filed with insurance differently than the initial assessment. After months of going back and forth with them, I've reported them to my insurance company's fraud team, paid the bill to avoid a credit report ding, and am reviewing them here. It's left us with a very sour impression of what was, otherwise, quite a harmless and neutral experience.

Christine was just great. Our 3 year old son loved her and has now graduated. She was patient and…read morefun. Our son kept saying he wanted to go to her house. Lol. Front office ran a tight ship too, which was really nice.

I was at Austin Cenikor this year from July 31st through September 1st. I had a great experience…read moreand as of today, September 23rd, I have 54 days sober. I could not have made it through without my family and friend's support. I also attribute my success to the staff and my piers. My piers were so much a part as well in my success. I gathered so many "nuggets" several times each day that I wrote in my journal. They gave me a great witness that I do not take for granted. Ms. Kerry was my counselor, always very supportive. She has a God-given gift and I am blessed to have had her share it with me. I miss everyone! May you all stay on the road less traveled. Blessings to you all and the Cenikor staff,

Horrible Horrible place!! For $350.00 a day, you'd expect a blanket at night, NOPE…read more They keep items/clothes that family has dropped off. They are not specific when having you sign the contract. Don't sign without reading , possibly have a lawyer read it because NOTHING is refundable. Cannot get a call back regarding your loved one/patient, oh, and bonus, you get to have roaches at this nasty facility.

** Update: Son returned March 2023 * - I had to log into…read moreanother account to enter an update since my first review was lengthy . You can scroll down to see my first as well as from a Father's perspective (John Bobbitt) review. Chiming in for an update. Hensley House deserves nothing but personal testimonials for those researching for this subset population. My son was Hensley House 1 from February 2023 - November 2023 with complete growth, accountability, and great relationships within the homes. Given the disease, he relapsed and asked for Hensley House first during treatment discharge planning. Although he would be more home and family sick, he resounded the most happy sober and actively working the steps in recovery - it was at Hensley House. The stars aligned and a bed opened up for him! To think that Patrick Hensley would, not once but revisit, keep continual contact with the discharge coordinator on bed availability for this 1 young man. For the one, Patrick will reach out to tend that lost sheep. My eyes fill with tears to KNOW that Patrick is serving his calling. He sought my son as someone equipped and caring to reach his hand out to. Patrick seeks these men in turmoil, to walk with them, welcomes in love despite how they come through Hensley House doors, and tends to the illness in recovery for a sober life to celebrate thankfully. Come as you are. The Hensley House crew is family to each other and us. Now I'm referring to Patrick Hensley as his mission, but the house managers walk and live the same! The house mangers are fully supported, invested, and believe in their calling to be near auto pilot. The agreement is beyond thorough and these men are empowered in their own accountable journey. The requirements are from long standing learning and show for it! The guys are expected to do the work, but know it's to their gain! Re: the homes. We were, briefly, in 1 sober living before. It was somber and desolate feeling. I toured another, more costly than Hensley House, and it was nice/fair but not nearly as clean or "home" as any 1 of the 3 Hensley House homes. I did say "home" because it is palpable from the first step in the door. The guys have more than enough to feel home. Clean... I mean clean from a mother. Comforts all as a true home. The backyard renovations (3 yards connected) are a vision coming true. Outdoor living as anyone would love. 2 pools, a bridge over connection, basketball court, TV, grills, outdoor seating, and more. Indoor pool tables, shuffleboard, game systems, etc. Fully ready to live in besides clothing and food. The beds are comfortable and fully dressed with so many pillows. Shared refrigerator for 2 residents each. Own gym equipment. My son was in house 1 and now is in 2. All amazing and worth it. We'll drive out of town for him to be in Hensley House and the guys there. True camaraderie and transparency in working the steps. They are brothers living life in recovery. They keep each other on their phones and reach out without a hiccup. That's what my son did, called one of the guys from before when we drove up. The joy in his voice to return back home with Patrick and the guys.... priceless. Much love to Hensley House! Patrick Hensley and all his supporting network, the house mangers, and the guys there - praying for every single one of you.

My son has been at Hensley House for two months to date. I spoke to Patrick Hensley about the…read moretruths of my son's journey, from a father's standpoint, and he responded with all familiarity. We are in a club that nobody wants to be a part of, but now we are amongst peers and friends joined by our loved ones that are working on long-term recovery. At first, I had my reservations given our past with the unrelentless wrath of addiction. Speaking to my son now (since being at Hensley House), I know he is doing well and happy. Hensley House met my son right where he was at, with his own choice to continue in successful recovery. The men at the house share in brotherly love and vulnerable truths. Hensley House is not the "fixer of all," but they sure are well versed at what they know. My son struggles as the rest, but overall is thriving away from home - supported from afar. An analogy I give about Hensley House (for those who are unfamiliar with sober living), is that our son sustained an incomplete spinal cord injury with the potential to walk again. His cells, body memory, muscles, and whole body need to be retrained to learn to walk again. Patrick Hensley and the house managers run alongside as guides along the parallel bars while these men slap leg braces on their debilitated legs and work on holistic recovery. This is not your everyday sober living. Successful placement is crucial to recovery as the preliminary stages are fragile. If possible, put Hensley House in your loved one's tool belt! Patrick and the house managers quickly respond to any communication sent. I have more peace of mind while my son is at Hensley House and our family can realign ourselves. For my wife, "hard" was not the word to describe not being able to bring our son home. A struggling child/loved one not being able to come home? Yes. Not yet...and that is where Hensley House stepped in to tend to the disease of our son that has afflicted our family. As loved ones, we learned QUICKLY that we are not skilled/prepared to take on rehabilitating our son from residential treatment and years of addiction. Patrick and the men serving Hensley House journeyed these torrential waters far before themselves. They now pay forward into others struggling. My son is happy, healthy, and on his way to meeting his desire to grow as a young independent man. As a dad, thank you Hensley House.

Outstanding quality of care, feeling of being safe and attention to detail. Thank you so much for…read moreshowing up in crisis.

Renee Moreland is a great clinician. She's kind , a good listener, and excellent med manager.read more

4.8 THEY HAVEN'T HAD REVIEWS ON HERE SINCE 2019, LOOK AT GOOGLE 3.5 IS WAY MORE ACCURATE, HERES' MY…read morePERSONAL EXPERIENCE AS A VETERAN THERE: THERAPIST ARE NOT GREAT JUST GOT CANCELLED AND TOLD I SHOULD HAVE CONFIRMED AND THEY DON'T SEND REMINDERS THE SYSTEMS ARE FUCKED AND NO ONE GIVES A F.U.C.K. ABOUT YOU ONLY THEIR OWN SHITTY JOBS, the administration? Not so much. This is the second time my partner has not gotten therapy because she didn't get a proper invoice, we dealt with this months ago and people not responding, saying they reached out and didn't, basically not doing there job, lying, or trying to cover it up, and no recourse. Asked for a Office Manager months ago with no response...people have MENTAL CONDITIONS including SUICIDAL and can't get there therapy they very much NEED because no one that works there (aside from the therapists) give 2 shits about helping anyone, but I'm sure you all get paid a nice pay check while people are offing themselves due to your negligence. GREAT JOB SAMARITAN, GREAT JOB. We may be seeking help elsewhere. I would suggest you do to. I'm also a U.S. Army Veteran.

The Samaritan Center is a blessing to our community! A godsend, gamechanger for service members,…read moreveterans and their families. They have outstanding staff that care about you. They are a wheelhouse utilizing the Gottman Method, this is an excellent Tx funded program. Thank you for serving those in need altruistically.