I've used PRS to help with my seasonal home. Very helpful, responsive, and have a menu to customize what you need! Highly recommend.

Contacted this company and had one of their managers visit my home, he reviewed the work I wanted done and said he would "get back to me" with a quote. Been almost two weeks, no quote no contact from anyone. VERY poor customer service!! read more

We have been with PRS for years and each year is more disappointing than the last. This company has been dramatically dropping down in service, communication and follow through for the past year or so. They do not keep appointments for service, fail to keep track of previously repaired items, and then ask to repair them again. Our designated representative does not communicated responses as agreed or in a timely fashion. Finally, they are unable to provide the Housekeeping services during busy periods, and the explanation they have of provided indicates the departure of key staff and a failure to hire additional service personnel to replace them read more

I should have fired this company the first time a concierge showed up when I was in residence, including once when I was in the shower. All these dates were well documented via email as to avoid this type of confusion. EVERY time they blamed it on a "computer glitch". I've consistently gotten billed for months I've been in residence and not using the service. Also blamed on the old "computer glitch". It was a relief to get my keys back and remove them from the gate list. Find another concierge company with a less "glitchy" computer system! read more

This company needs a lot of improvement and needs to revamp the way they conduct business. I Used this company for one year and do not recommend to anyone if you want to make a profit for renting your homes. There have been A lot of the same mistakes made over and over and when it comes to money, I don't like to be nickel and Dimed and taken advantage of. My life was made hell when I was with them. They have lost a customer for life. They need to remember that their clients do not work for them. Communication is terrible, accounting department is all over the place with their numbers, and management is never available for you and do not return phone calls. The best thing about this company is the maintenance team. read more

They never showed up for our initial meet and walk-through of the property, after we went to a lot of trouble to be there, asked the tenants to be away, etc, and never returned our calls as to what happened. This is how you run a business? read more

I have to agree here with Jeffrey B's comment about the lack of service. I contacted Daniel with a view of having them manage my property while out of town for a couple of years. He responded right away and later that day he and Herman came to my house to discuss their services and to inspect the property. That was where the promptness ended. They left saying they would have their "Customer Services Manager, Laurie" email me figures and projections later that day of what I could expect for rental etc. That was a Friday, and by Tuesday I still had not heard from them. So I called their office and Laurie was not available, so I was transferred to Herman. He seemed uninterested saying, "Oh yeah, we were supposed to send you those figures weren't we?" I also left 3 messages for Laurie to call me back, with no response. After a week of trying to get a response I gave up and signed with another property management company. I did eventually receive an email from Daniel with the information I was told I would have a week prior. After this I would not trust them to manage anything, and have peace of mind my property was being handled correctly while I was away. read more

We have worked with Cindy and her team there at Premier Residential Services for quite awhile now. We provide them with service on bbq's, heaters, fireplaces, etc. Their clients are always pleased and speak very highly of this company. If you need their services, you'll be one of their happy customers, too! :) - Leland Berliner, Owner, All Valley BBQ, Spa & Fireplace / Pride Piper read more

The BEST! We have been using Premier for our residence in Indian Wells for ten years and we have always been pleased with their service. Patricia oversees our country club and what a reward it is to have her on the team. We have used Premier for routine inspection, cleaning, painting, and some new work that required bidding. Premier provided us with bids from qualified contractors and we loved their work. If you want peace of mind and great service look to Premier Residential Services. They have exceptional customer service and always deliver on what they have proposed to undertake. read more

We use Premier (PRS) year round, and find them to be reliable, helpful and pleasant. We initially engaged them for home watch services in the summer. Their staff perform weekly house checks - and send a weekly report on the condition of the house. They provide access to various vendors - pest control and AC repair. We've been very happy with the staff that we've met, polite and professional. This company stands behind their service, and can be trusted to take good care of your home. read more

I have been using PRS for several months in preparation for selling our home in La Quinta. They have been nothing but professional and helpful. We gave them the home inspection report and they went through each item and repaired it: re-building piping, sealing HVAC system, fixing broken items, installing fans, etc. Everything was handled perfectly. Our scheduling contact is Shannon - and she has been fantastic handling all of our requests. Our next project is moving to our new home and Premier will be helping us again with this monumental tasks. In a world where it's difficult to find a company with high standards and is trustworthy - I'm proud to recommend PRS. They are wonderful and ethical (so I'm very surprised about the one negative review). I even made time this week to drop-in their offices to meet the folks, in person, who I talk to on the phone almost every day and to tell them what great work they do. It truly is one-stop shopping for every home maintenance need. They are my only go-to company for everything on my "honey-do" list :) read more

We use Premier Residential Services for property watch and maintenance services for our home in PGA West. Their service has been professional, timely and excellent. They have done a great job checking on our home and providing weekly reports, performing maintenance, cleaning and arranging access for others such as the telephone company, etc. PRS is experienced and their staff and management are professional, friendly and responsive. We have been very happy with their services. read more

Professional organization- friendly hardworking employees. I trust them with my home. Bonded and insured. They interview you thoroughly to make sure they know what you want. They are not a discount organization, but they are reliable. read more

We hired PRS in March 2013 to help us with our home in Indian Wells. They have been nothing short of wonderful and professional. After four long hot summer months, we just returned to a spotless, clean and perfect house ready for the upcoming season. The maintenance team lead by Terry is fabulous and can fix ANYTHING that needs to be repaired. Our scheduling contact Laurie has done a great job of keeping everything running smoothly as well as tracking our deliveries and ensuring everything is safe. I would STRONGLY recommend this company to anyone who needs their home looked after while they are gone. read more

Definitely would not hire this company again. The customer service is terrible. They provided a weekly quote and changed the price with no notice or conversation. Their work was good some weeks and marginal other weeks. Overall significantly overpriced for the quality and hassle. read more