so far I haven't had any issues with this company. the company seems pretty nice and helpful. Ive only been here 6 months and no issues

Jeremy was incredibly helpful every step of the way. He was always prompt with responses, accurate with information, professional, and genuinely friendly. He made what can normally feel like a stressful process so much easier and smoother for us. He took the time to answer all of our questions and made sure we felt prepared for our upcoming move and lease signing. Excellent customer service truly makes a difference, and Jeremy went above and beyond. We really appreciate all of his help and would absolutely recommend working with him! read more

I have been a tenant of Invitation Homes for 8 years and am always amazed at the customer service provided by everyone there. Am currently working with Blaze in the Chandler office to renew my lease and he has been over the top helpful and kind. read more

I had a great experience working with renewal specialist, Tishan Koenen, on my recent lease renewal. At my request, she conducted a thorough rental rate review and took the time to evaluate current market conditions in the area. She was responsive, professional and transparent throughout the process. Most importantly, she was instrumental in helping secure a renewal rate that was closer to current market for the upcoming lease term. I truly appreciate her willingness to review the pricing and advocate for a fair outcome! read more

The quality of the house is the worst I've had in my fault life. Going on six months and still don't have a properly wiring stove. Have had five+ reps cone out to my location and nobody is on the same page. It's the run around over and over. There's nobody to communicate with other than elevator music when you call and AI bots when you message. The customer service is non-existent and they take forever for anything to be resolved. Even when you do speak to someone there's no cohesiveness or resolution. It's the constant run around and for thousands and thousands of people f folksts this corporate slop company is simply not worth your hard-earned dollars. Overall, I will not be using this company after this agreement has ended. Six months here and the run around all the time. Stove not working properly and nobody cares to get a solution. read more

Another failed communication for our Air conditioner that still doesn't work. If there was two companies I would never rent from again it would be invitation homes and progress residential. I've been renting for 20 years. I was planning to renew my lease come January but I won't be doing so for no other reason than who they choose to employ and how they handle maintenance issues. The air conditioning company saying they won't be able to fix the issue this weekend and the housing agency failing to respond to provide any accommodations. read more

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I have generally been happy with Invitation Homes as a landlord - until now. I have a failed smoke detector in my rental. The label on the unit reads 'sealed with no replaceable parts - end of unit life.' Despite reporting it immediately, they are refusing to replace it until June 18th - leaving me without a functioning smoke detector for 5 days. When I raised my concern, I was told 'it's still wired in so it's functioning' - but a unit that has reached end of life and is chirping continuously is not a functioning smoke detector. I have already contacted the local fire department and filed a formal request through their portal. This is a habitability violation and a fire code compliance issue. One unacceptable safety response can undo a lot of goodwill. I hope they make this right. read more

Im currently renting a home from Invitation. The house is great, clean, spacious, and perfect for my family. The value is apparent. After 3 wks in the home, our water was turned off for non-payment per the City of Glendale. The water service is attached to the monthly rent, we paid rent on the 1st. Invitations solution was for us to stay with friends/family or get a hotel room. On the business end, this is not a good solution for a paying customer. read more

I am so appreciative for Tishan Koenen, the Renewal Specialist for Invitation Homes. she is simply amazing. Tishan, worked with me and gave me a sense of relief regarding renewing my lease with Invitation Homes. Again, thank you! read more

They do great work and have wonderful customer service. invitation homes are very quick and efficient when it comes to their Maintenance

Jacob Keith was awesome! He came out for our ProCare Maintenance and helped fix some of the issues on the spot, and helped to figure out where the issues others were coming from. Some of our work orders needed further assistance, and Jacob was thorough in documenting the issues with photos, and set us up with our next steps with another work order. I really appreciated his help, this guy deserves a raise with how knowledgeable he is. Thank you for the help! read more

Our maintenance guy Jacob is the best, so helpful and always looking for additional things to help with. Our toilet upstairs was not flushing, he came by fixed it, which then turned into our shower/faucets getting fixed, then our weather stripping being fixed. I'm sure our summer will be a more comfortable one thanks to him! read more

Quick and Easy move in process. Happy with the overall service. Everyone has been really nice so far.

I can't say how grateful I am for the outstanding customer service Pam Peiris provided. She reached out to me very quickly and in throughly explained all the answers I had in order to renew our Lease. I can't say I've had such great experiences in the past but she definitely went above and beyond to help me. I was also having troubleshooting issues with my online account and instead of telling me to call back another number she helped me right on the spot by resetting my account. Great customer service unfortunately is hard to come by these days , so I really appreciated her help! read more

Great company to rent. Pricing is great. Support team is quick and responsive. Home is well maintained. read more

John Brown was Very attentive. Knowledgeable. Very professional and prompt! Any questions we had were handled! read more

Maintenance takes forever to show up. Or they don't show up at all on the scheduled days. They claim they fixed things while charging you for the service, meanwhile never fixing anything. YouTube is faster and more helpful than the services we pay for maintenance. The maintenance workers YouTube everything as well. They also almost got us evicted. Had to go to court. Miss a day of work. Just prove we had been paying our rent the whole time. Absolutely scary and embarrassing for people who actually pay their rent! They charged us $700 for a running toilet that we requested to get fixed 3 months prior.. Even stopped using the toilet and turned the water off for the toilet. Somehow, they still charged $700 to our account and wouldn't take the charge off till 7montha later. They make it impossible to reach them. You can't reply to emails. You need 3 transfers to talk to any real person. You have to download this app if you want a maintenance request or to contact anyone. They say rent is this price, but then you sign and all the sudden you're hit with all these extra fees! Army housing has more class than this company. And that's saying a lot. read more

Jacob Keith did a great job with our smoke detector. He also did a the house and me up thermostat and gave me great tips using the AC and other He also looked at the AC outside and said everything was great. He is a great asset to Invitation Homes team. read more

We truly hate Invitation Homes. They own the home next door, and they usually rent to very disruptive and disrespectful people. The most recent tenants just moved out, and we are always very anxious about who we are going to get next. The most recent tenants parked in front of our house, made noise in the yard in the very early mornings, played loud music and had loud parties, let their dogs bark a lot, revved their truck with loud muffler early in the mornings, etc. We complained to Invitation Homes, and nothing was done, as usual. It only improved after they called the cops on us and other neighbors for "harassing them," because we dared to complain, and the cops suggested they settle down. The previous tenants did the above, plus drug use, even more dog barking, live band practice, blocking access for OUR trash cans with their vehicles AND then putting their trash cans in front of our house, and fire pits, fireworks, and grills that regularly smoked someone with asthma out of their own house. When they left, they left behind a lot of trash, concrete stains, and someone trying to break in. Invitation Homes only cleaned it up when I threatened to file a police report for the prowling and AFTER I filed code violations with the city for the trash and stains, with pictures. Invitation Homes truly does not care if neighbors are disruptive or violate city laws on dog barking, trash, blocking driveways and trash cans, parties, noise, smoke, drug use, etc. They don't care if their renters threaten you, smuggle wild animals into their yards, or have SWAT teams visit them. Nothing is ever done, even if you call a gazillion times or threaten bad publicity and lawsuits. I probably wouldn't have bought my house if I had known that Invitation Homes owned the home next door and that there would be a constant stream of bad neighbors stressing me out. I guess we will have to sue Invitation Homes the next time we get bad neighbors, which is very likely. We just want to live in peace and quiet, and for me to be able to breathe in my own home. That's not unreasonable or asking for very much. read more

Jacob Keith made our service visit a really positive experience from start to finish. He was friendly, professional, and paid close attention to every detail. He not only fixed the problem, but also walked us through what caused it and how things function, which we found very helpful. We're very grateful for the outstanding service! read more

When I first rented from IH 6 years ago it was wonderful. They were very responsive, proactive, and caring. Maybe those people are gone because its very different now or the rules or policies must have changed. The renters policy company they are using is dishonest. Charging me when I already have insurance and pretending they dont have my updated documents but won't allow me to update proof because they said they already have my current policy. Smh read more

Jacob from maintenance was very responsive helpful took the time to listen and fix what was needed correctly.

I have been renting from invitation homes since 2018. Any problem they have been out to fix fast.

Thank you Invitation Homes! I want to thank Blaze Estrada over there, for being such a wonderful renewal specialist to work with. He was very kind and understanding. He is very knowledgeable and helpful. We really appreciate you!​ read more

Jacob Keith is the absolute best maintenance technician my husband and I have ever met. He went above and beyond for us. Not only did he fix the problems in our home in a timely manner, but after hearing about how other technicians weren't able to fix stuff, he did it. He is professional and incredibly kind. Give this man a raise! He's surely an asset to his whole team! read more

Zero stars!!! Been fighting to get my security deposit returned, per my move-out paperwork for 3 months now. They agree my deposit is owed to me, yet will not send it. They claim they've sent it once and the post office returned it, months ago, yet I've received other mail they sent. After giving them alternative addresses to send it and being promised numerous times they'll send it, even overnight it, but it's all just lies to placate you and get you off the phone. I've made the request more times than I can count, over more phone calls and emails than I can count, and countless HOURS on the phone trying to get someone that will do what they say instead of empty lies. 4 months later, WHERE IS MY MONEY?!!! In Invitation Homes' bank account, of course! I have now filed complaints with the BBB and the FTC and will be contacting a lawyer. (They're not BBB accredited because they can't meet accreditation requirements with their extensive complaints) The FTC already had a case against them, with a $48 million penalty in 9/2024, another in 1/2024 for $2M and $1.8M for fraudulent and illegal practices, yet they still continue. They are illegally withholding my money, for months now. They overcharge for fees, such as mandatory air filters that are the wrong size, HOA fees and fines that are unreasonable or balloon after not communicating violations as they occur and charging extra utility fees by not letting you establish your own accounts directly. Their severe lack of service or communication will have you in circulating phone cues and won't actually help. Constant run around and dishonest employees. If you want a fair company, Invitation Homes is NOT it. Run! Rent from anybody but them. Their generic copy/past response to my review, below, is also a joke. "Falling short of my expectations!?" Yeah, I expect a company to follow the law and not illegally withhold my money for months. I've explained my issue to them probably 38 times. Now they want me to do more of their work for them? Nah. I'm done wasting my time. They can explain it to my lawyer. read more

Invitation Homes is a horrible company to rent with. We will be sure to never rent with them again. We've been here for 2 months and have so many issues. The house was supposed to have a gated yard, it did not. The gate that was put in is absolute shotty work. (I'm 5' and my husband had to add a way for me to open it because I cannot reach it.) We didn't get a garage door opener until after a full week here. We had a leak that took nearly a full month to get resolved. Our AC unit broke. Our dishwasher started leaking because the technician didn't replace the racks correctly. It's been an absolute nightmare. And the communication is just as difficult to work through. I sent a message to someone 2 days ago and still haven't heard back. (We were supposed to get a doordash gift card that we have yet to receive. I'm not holding my breath.) read more

I would strongly urge anyone considering renting from this property manager in Arizona to proceed with caution. I have not even been in my home for 30 days, and I've already experienced multiple maintenance issues--most seriously, my air conditioning has completely stopped working. I first reported the issue on the 13th, and today is the 17th. Despite two visits from a vendor, the problem remains unresolved, and in fact, it has worsened since the initial report. I have made multiple calls requesting updates, but there has been no clear communication, no sense of urgency, and no timeline provided. I am currently living in a home that is 86° inside, without a functioning AC, in Arizona heat. To make matters more concerning, I am nine months pregnant and on bed rest. This situation is not just uncomfortable--it feels unsafe for me and my unborn child. While I was offered a hotel stay, that is not a feasible option due to my medical condition and the fact that I have a dog I physically cannot care for in that environment. What is most frustrating is the lack of accountability and transparency. The company continues to "escalate" the issue, yet nothing is actually progressing in a meaningful or timely way. They continue to send out the same vendor who has not resolved the issue, and I still cannot get a straightforward answer about what is being done or when this will be fixed. With temperatures expected to rise into the hundreds, I feel neglected and genuinely concerned for my safety and well-being. Instead of being able to focus on preparing for my baby, I am left feeling stressed, anxious, overheated, and unsupported. This has been an incredibly disappointing and alarming experience. Update: callled the maintenance line for an update first thing this morning and they said that they "think" The vendor will call me to schedule soon still no timeline still no urgency. I was not able to sleep in my home last night because my blood pressure was rising inside the home and it was so hot that I was seeing stars. I don't know how long I'll be out of my home because no one can communicate with me. i've paid deposits for my crib to be put together And Now that's not happening. I'm supposed to be setting up my home for my newborn, but I'm at the mercy of them their vendor and no one seems to know when I'll be able to occupy my home again. read more

Invitation Homes - It's just as hot inside as it is outside and predicted to get worse this week - Property Management Near Me - Chandler, Arizona

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A big thank you to melissa, williams.She's helped us find our forever home.For the past two years, we deeply appreciate her customer service skills and her professionalism.We just signed a new lease for another two years.Thank you so much for finding us a beautiful home. read more

The home is wonderful we are happy with the whole experience and the whole team no dissapointments here

I did my move-in walk through with Jacob Keith and he was extremely professional, polite and informative. He answered any and all questions I had, and also made sure I knew every little thing I needed to know before the end of our walk-through. He was very thorough with the walk through and made sure to notate every little "issue or mark" on the house left from prior tenants. read more

Home wasn't even close to ready when handed the keys. The power wasn't even on. Which means nothing electrical was inspected. Multiple badly cracked tiles, the entire carpet in the whole house needed replaced because of dog piss from the previous tenants. Faucets not working, pool pumps busted, huge 2 foot cracks in the pebble tech around the pool. Holes in every filter basket that I had to replace with my own money because they apparently "don't do anything to the backyard". Where there should be grass in the backyard like the listing showed, it's a big patch of mud with 0 grass and a completely non working irrigation system which was also advertised. 4 months later we're still dealing with work orders to fix all the crap in this house that's falling apart. Our water smells disgusting and we're on the 3rd plumber trying to get it fixed. Hidden fees like crazy. Absolutely should NOT be paying this much for a house that's falling apart this bad. The techs don't even properly fix things. Our sliding back door was almost not useable. Tech comes to fix it just to clean the track out and tell me there's nothing else he can do because the frames bent. Door still sucks. I've had to request off work more times than I'm allowed just to be home for these work orders and about 1/3 of them get rescheduled last second by the tech. Many more problems I could list here. This house has been an absolute hassle. Do not waste your time and money with this company. read more

They're amazing leasing with them is amazing. It's quite clean. I recommended people to rent from Invitation Homes and I plan on living in this house as long as they let me. read more

Terrible experience, they gave me the house full of rats and termites I placed several orders and the problem was not solved and apart from that they charge me $170 and they tell me that it is my obligation to finish with the rats that lived in the house when they gave it to me a month trying to solve the problem leaving messages to the property managers who are 5 people by the way and no one gave me an answer in a month when it was my turn to pay me there was the charge of the $170 and no one solves the problem of the rats with which they gave me the house (eye) I have proof photos and videos that the house was full of rats when I moved Then they tell me that it is my obligation after 30 days, ok I understand but how will it be possible that they make me responsible if you give me a house full of rats and they do not finish giving a solution to the 5 months that I have been in the house, total lack of respect read more

There are plusses and minuses and the minuses outweigh the plusses. I'll start with the plus. They provide filters, they have nicly updated homes for the most part. They are quick to respond to maintenance issue Here's where renting from them is not worth it. 1. Their homes don't have screens in all of their windows so you can't even open windows to let fresh air in without having to kill flies in your house. You have to buy screens and install them yourself so when you leave, they have free screens and screen doors after charging you an arm and a leg for fees and taking whatever money you had for your deposit. They don't reimburse you for the screens. 2. They cut the blind strings so you're unable to open the blinds to let some light in, you have to raise them in order to have some light and they do this to ALL of the blinds in the house. So they basically want you to live in a dark house 3. The weeds...just nothing but weeds because they eliminate the grass areas in the back yards so your yard is full of rocks dirt and weeds instead of it being an inviting looking back yard. All of the other rental company's properties have nicer yards, SCREENS and they allow you to open the blinds. If you like living in dark homes, dont mind paying and installing screens yourself for their homes, don't care about the back yards and like paying unnecessary fees...I ended getting a $300+ check from a lawsuit filed against them from their renters, then Invitation is your choice. I would suggest to look elsewhere. read more

Don't believe the 5 star reviews. They're probably fake, bots, paid, or from people who just moved in. Absolutely the worst rental company with zero sense of urgency. We moved in on 12/01/25. Things have been generally okay. I called on 02/02/2026 with reports of water coming from under dishwasher, a bad smell, and drain flies. Took multiple appointments to get a plumber and by the time they showed up on 02/16, there was a ton a moisture and mold from a broken pipe in the wall and we obviously couldn't see it. Our kitchen is currently demolished and not safe for my toddler child. We've constantly had to clean up these drain flies and we had to pay out of pocket to stay at a hotel. The flies were everywhere in the kitchen and were constantly cleaning and throwing stuff away. We finally got the house sprayed this past Tuesday 02/17 I believe, but we still see them for now. Our dishwasher is also bad and the repairs to the kitchen are going to take multiple visits. My home is not safe for my child and I don't get to recover from surgery in the comfort of my home. The very least Invitation Homes can do is pay our hotel stay up front so we don't have to pay out of the pocket due to your lack of urgency. SLUM LORDS AND SCAMMERS!!!!!!!!!!!!! read more

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Jacob Keith very informative with maintenance upkeep and provides solid advice on what to look out for! We appreciate this. Thank you!

I put a application in for a house i payed 110 for the application fee they lied said my credit score was under 600 they checked my credit score in like 5 seconds I will be getting a Lawyer they like to take people money i also found out they had a lawsuit i don't know why they have a business they should loss there licenses i have a email they sent me so I do have enough evidence read more

If I could give zero stars, I would. With the exception of Jacob, the level of competence within this company is unacceptable. We had a maintenance request scheduled for today and took time off work to accommodate it, only for the technician not to show because they claim they "didn't receive photos." At no point was this requirement communicated to us, despite their insistence that it was. Their lack of communication, respect, and basic consideration for tenants is unacceptable, and I would strongly advise against renting from them. If you enjoy being spoken to as though you are uninformed or incapable, then this may be the place for you--but for anyone expecting professionalism, look elsewhere. I have been a property manager for 13 years, and I would never treat a resident the way I was treated today. The absence of empathy toward someone who lost income due to their failure to arrive for a scheduled work order is completely unprofessional. The value is poor, and the service is worse. Fellow Arizonans, proceed with caution. read more

As a tenant for multiple years at the same address, invitation homes bought out the original management company and consistently looks for ways to avoid responsibilities for upkeep. Our home came with a pool and pool service. Whenever the serviceman puts in a request for repairs to pool equipment, it goes for weeks with no answer. Now, they are saying that his latest request (not ours) has been closed as tenant responsibility. They have no local office and calling for any information or assistance is so convoluted they frustrate tenants to the point of giving up. Do not rent from this company if you can avoid it. read more