Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

Nothing but positive feedback on Liadis Travel. Our agent, Frank, was very knowledgeable and…read morereturned all email questions right away. I had done a lot of research on my own and Frank was a great resource on hotel ideas and locations. All airfare was scheduled and flawless. All tours scheduled were easy to get to and exactly what we had hoped for. I'll be contacting Frank again when we schedule or next trip.

We agreed to work with Ronnie for our Greek travel. After one proposed Itinerary for Greece we…read moregave feedback including a request for accommodations that were less that $1000 a night. She responded and said she could not accommodate these requests. I would not even try to use Liadis Travel unless you have a very significant budget per day as the suggestions are limited to high dollar accommodation in several places.

This place was absolutely no help at all. I'm not sure where all these five star reviews are coming…read morefrom. They wouldnt discuss their available tours over the phone and asked that my MIL show up in person instead. I called asking if there were pamphlets available to get and review, to decide which tour would be best. The lady said yes. I arrived, very well aware that the lady helping me was not the same person on the phone. I asked about pamphlet, she said they dont have such a thing. I would have to tell her where Im interested in going in order for her to print something out for me. Unfortunately, she wasnt able to print ANY of their tours because there's just too many. She continued to be very pushy in asking where we wanted to go. I don't know, why else do you think Im here!!! How does one expect someone to answer if you can't provide me what you can offer in the possible states you may be going to? She kept repeating Boston, which leads me to think thats the most popular place to go. One would not need to go to a tour company, if they know where to go and what to do. Obviously, Im coming to you, and asking what your company can provide me. Another thing that was irritating. Im speaking to the lady in english. This older man starts chiming in, in mandarin. Why? One, why are you talking to me and two, why are you talking to me in another language? Very unprofessional.

My mother and I are so happy that we went through Discover Travel to book our tickets to Taiwan…read more Aileen is a wealth of information about the best flights, connections, seats, baggage and change fees, visas, COVID restrictions, and shuttles. She saved us so much time, and was so responsive when we emailed our questions from Taiwan. She is so professional and efficient! Thank you for your service!

Amira is amazing and very accommodating!! it was a great pleasure doing business with Salam Travel…read more Highly Recommonded. 10/10

I buy my airline tickets from this travel agency every year to Freetown! I love the travel agent,…read moreshe is such a wonderful person!! Totally recommend it!!

Thank you Peter Levinson! You made our elopement to Iceland absolutely PERFECT! I couldn't be…read morehappier with the service we received. I highly recommend everyone to trust this company for all your special travel needs. My then fiancé, now husband, and I contacted Peter to help us arrange our wedding ceremony and mini honeymoon in Iceland. I was seriously so confused with all the rules and red tape involved with getting married there. It is definitely not as easy as people make it seem in the blogs! Thankfully, Peter had my back! He works with a fantastic company in Iceland called Nordic Visitor. I can't tell you how pleased we were with both companies. They made every day there so special! We were picked up promptly in Iceland by our super nice driver Aleksander. He had a beautiful Mercedes waiting to take us to Hotel 101 in downtown Reykjavik. We were even able to check in way early. The hotel was insanely nice and the customer service was even better! A couple days we would come back from our adventures and find chocolate covered strawberries and complimentary champagne waiting for us! Every adventure we had planned went off without a hitch. Every driver was promptly on time, waiting for us in our lobby. We even got to squeeze in some snowmobile action after the golden circle tour thanks to our awesome driver that pulled some strings! I'm so impressed how amazing everything came together and we're using this company for all our future trips!

One of the best, in service and prices! This is a small family oriented travel agaeny but, you…read morecould not tell by the level of skill and service provided by this agency. They have always been very efficient, friendly and their prices have rivaled doing online bookings myself. They offer both corporate and leisure travel services and are well worth checking out before your next biz trip or vacation!

The service is great! The pricing is reasonable, and the drivers are kind and courteous. I have…read morebeen picked up in three different vehicles for recent trips, and all were perfectly accommodating. Best of all, I received text confirmations prior to the trip, and a text confirming final billing balance close out. Thank you for your service. I look forward to the next trip.

Great limo company. We used this company for my wedding. They confirmed ahead of time. Reasonable…read moreprice. Clean limo. Very friendly driver. Showed up on time and were very accommodating. I would definitely recommend them!!

I used their service today from my son's home in Cherry Hill to the Philadelphia international…read moreairport.Christina the owner arrived 30 mins earlier than scheduled time and sat in van until I went out to van.She went above and beyond,excellent driver ,drove through the fog in the dark with expertise and skill.Helped me get my bags curbside.She will definitely be my regular service when I travel to South Jersey.I absolutely ,highly recommend Christina and her Company Prema Jacob,Colorado

Left us stranded at the airport at 2:00am!! We returned home from vacation last night, 11/13/2022…read morefrom a cruise. Our flight was scheduled in at 12:15am. The flight was delayed approx 1 1/2 hours. We landed at 1:35am, turned on phones to a message from Christina that because the flight wouldn't be in until almost 2:00 am they couldn't pick us up. Yes, she texted us while we were in the air knowing we couldn't get the message. They refunded our money, but we're left taxiing to the gate wondering how we're going to get 9 people home at 2:00am. Thank goodness we don't live further away, as we were able to Uber - at 2:00am - with our kids - in Philly. Not a great end to our vacation. Do they not know that in their line of business they will have people who might be delayed out of their control? What kind of business does that?!? What kind of human being for that matter? I will never use this service again and I will make sure everyone I know who's looking for transportation knows which service not to use. We didn't just use Uber in the first place because we wanted a company who would value our business and take care of us. Come to find out, they aren't even licensed as an airport authorized transportation service. (They told us this themselves on our way to the airport last week). Use caution.

Lynn, the owner of Fantasy Travel, organized a fantastic honeymoon trip for me and my now husband…read more We went in not really sure what we wanted when we arrived at her office but left with an itinerary with visits to four cities. She assisted us in picking excursions and arranging transportation wherever necessary. With all the stress of planning a wedding at least we didn't have to worry about the honeymoon. We will definitely use her in the future when we need assistance planning future vacations.

we had a huge destination wedding group going out of the country. Fantasy travel refused to ask the…read moreresort for a group rate when the resort said a group rate would be available when the bride booked her wedding. tracey was very casual in responding to out questions in email. after much hesitation and peer pressure I booked my trip with them. I give them a deposit and they send me a invoice in the mail. how old school of them. i realize about 6 weeks before the wedding that i hadn't paid my balance. when i called to find out when that was due it ends up they hadn't noticed that i hadn't paid yet either and it was past the due date. i pay and they actually charge me the wrong amount and didn't notice that either. then it's about 2 weeks before the wedding and i realize i didn't get plane tickets or a hotel confirmation in the mail yet. i call again and they said "oh didn't someone call you to see if you wanted them mailed or picked up." no one ever called. i decide i better pick them up since they are so unreliable. and good thing i did. my friends tickets were mailed to the wrong address even though she had called twice to let them know her new address. and i still have not received the insurance information that i purchased with the trip. the same insurance that i had to remind them that i purchased more than once. This place is so small town and disorganized. i wish I never booked with them. And I will almost put money down on it that I show up at the resort in the foreign country and they don't have my reservation. I should of just booked this trip myself. It's not like I got a special rate or saved any time or aggravation booking with them. in fact it actually cost more time and aggravation. so thanks for that.